5 model after-sales service plans

The content of the scheme is mostly the work assigned by the superior to the subordinate or involves a large area. Generally, it is distributed in the form of "file header" without signature, only the title, writing time and text are needed. The following is a model of after-sales service plan that I have carefully arranged for you. I hope you like it!

After-sales service plan model 1

First, the purpose of after-sales service

The service tenet is "professionalism, standardization, teamwork and high efficiency". We will provide you with satisfactory promised specifications and professional services with the highest efficiency in the shortest time.

Second, after-sales service commitment

After the after-sales service information center of our company receives the repair report with complete user information, the information center will carry out specific service tasks such as maintenance and debugging within 10 minutes and reply to the information source; The service personnel will arrive at the scene to solve the problem within 2 hours. And has a perennial spare parts library to provide customers with the best after-sales service. Our company provides lifelong service for the products we sell.

Third, the service personnel configuration

The after-sales service center has 68 managers, including the national after-sales service manager, and a group of service directors and technical support personnel with comprehensive technology and thoughtful service. There are 23 after-sales service centers and 29 maintenance stations in major cities in Shandong Province, with a total of 1 10 maintenance and commissioning service personnel. The after-sales service center has perfect service facilities and technical force, equipped with sufficient spare parts warehouse, more than 20 sets of professional maintenance tools and a group of professional maintenance personnel. At the same time, professional after-sales engineers are stationed all the year round for training and guidance, and the level of after-sales service is constantly improved.

After-sales service information center, facing the whole country to accept product maintenance and complaint services.

Fourth, the warranty service content

1) This project provides a 36-month warranty period after commissioning and acceptance.

Among them, the installation of electrical pipelines, water supply and drainage pipelines and equipment is 3 years;

The heating and cooling system consists of three heating periods and cooling periods.

2) For major engineering projects, the after-sales service center will send people to the site for technical guidance at the stage of equipment installation and commissioning according to the requirements of users or installation units, and supervise the construction quality to assist the owner in engineering installation and acceptance;

3) During the warranty period, the company will replace spare parts and restore the products to normal condition in case of any failure caused by product quality problems.

Verb (abbreviation for verb) disclaimer during warranty period

The following conditions of the product are not covered by the warranty, but the company can provide users with preferential charging services:

1) Damage caused by improper use, maintenance, storage or transportation by users;

2) Damage caused by unstable local power grid voltage or power supply voltage of air-conditioning products;

3) Damage caused by users' abnormal use, such as changing circuit wiring and replacing internal spare parts. Due to the harsh installation and use environment;

4) No warranty certificate; The name, model and serial number of the air-conditioning product on the warranty certificate are inconsistent with or altered from the name, model and serial number of the air-conditioning product being maintained;

5) Damage caused by force majeure and natural disasters (storms, earthquakes, etc.). ) or accident;

Sixth, extend after-sales service.

In order to avoid the worries of the owners of our products outside the warranty period and ensure the normal operation of the products, according to the needs of the owners, our after-sales service provides the owners with maintenance services outside the warranty period at preferential prices and signs maintenance contracts outside the warranty period. The services provided are as follows, and the specific terms are subject to the maintenance contract outside the warranty period.

1. Equipment inspection service: air conditioners are inspected free of charge every two months during the use season, and detailed records are made. Three copies are reserved for users, and one copy is submitted to the after-sales service center for record.

2. Equipment maintenance service: free maintenance will be provided twice a year (when the refrigeration is turned on for the first time and when the heating is turned on for the first time every year).

The specific contents of maintenance services are as follows:

1) Clean the return air filter of the indoor unit;

2) Circuit inspection: detect the power supply voltage; Check the connection point of the line and fasten it, and check whether the working voltage and current of the machine are within the rated range;

3) Inspection of fluorine loop system: check the operation of compressor and detect the high and low pressure of fluorine loop;

4) Air duct system inspection: check the operation of indoor unit and cooling tower fan, and check whether the static pressure at the outlet of air conditioning unit is normal;

5) check whether the condensate pipe drainage is smooth;

6) Check whether the machine has abnormal sound.

3, equipment maintenance services:

During the signed warranty period, the company's maintenance service personnel will arrive at the scene to solve the problem within the time agreed in the contract; Parts procurement and personnel labor costs are agreed by both parties in the contract.

Seven, parts supply

In order to ensure the normal maintenance of the product, even if the product is updated in the future, what does the after-sales service center sell?

The spare parts of this model are still guaranteed to be supplied within three years, and will be supplied to users at preferential prices outside the warranty period.

Eight. Service supervision and complaints

1) In order to ensure that after-sales service personnel at all levels fully implement the service tenet, the manufacturer's after-sales service center makes a telephone return visit to various maintenance projects;

2) If users are not satisfied with the product quality and after-sales service, they can directly complain to the after-sales service center, and the after-sales service center will, in the shortest time; Sincerely solve your reasonable requirements and give you a satisfactory answer;

3) In order to better provide users with satisfactory value-added services, the after-sales service center will establish a perfect user file database, which will be managed by the information department of the after-sales service center. Every owner will enjoy the membership service, and the machine information used by the owner will be recorded in the database in detail, including the model of the machine used by the user, the factory number, the record of each maintenance, the name of the maintenance technician, the maintenance record, and the record of the main parts replaced each time.

Nine, the unit maintenance work content (warranty service)

1 Only for the maintenance of the unit itself.

1. 1 Check before starting the air conditioning season (once every season)

1. 1. 1 Check whether the external power supply is normal.

1. 1.2 Check the refrigerant static pressure.

Cleaning unit 1. 1.3 fin heat exchanger.

1. 1.4 Check the oil temperature heating of the compressor.

1. 1.5 Check and adjust the setting value controlled by microcomputer.

1. 1.6 electrical safety inspection of the unit, grounding resistance and insulation resistance.

1. 1.7 Check and test the fault protection function of the unit.

1. 1.8 Start the unit, check the running state of the whole machine and record the running parameters of the unit.

1. 1.9 According to the operation records, analyze and deal with the unit problems, and report the parts that need to be replaced or repaired.

1.2 Inspection before shutdown in use season (once every use season)

1.2. 1 Check the condition of main components.

1.2.2 check the condition of the pipeline and its accessories of the unit.

1.2.3 Analyze the unit problems according to the fault records, provide reports and list the parts that need to be replaced or repaired.

2, according to the water system maintenance work content

2. 1 Coordination inspection before the start of air conditioning season (once every season)

2. 1. 1 Check the system pressure, and replenish water and drain water if necessary.

2. 1.2 Check the thermometer and replace the pressure gauge if it works normally.

2. 1.3 Check the cleanliness of water and replace it with new water if necessary.

2. 1.4 Check the water purification filter.

2. 1.5 Check the water system for leakage.

2. 1.6 Check whether the check valve and globe valve work normally.

2. 1.7 Check the insulation of the pipeline.

2. 1.8 Check the running state of the water pump.

2. 1.9 Check the status of water flow switch.

Model essay on after-sales service scheme II

I. Service culture

1, service concept

Service tenet: reward diligence by heaven and reward diligence by business.

Service tenet: make the system run stably, accurately and efficiently.

Service concept: to meet the urgent needs of customers, and the needs of customers are our pursuit.

2. Service Commitment

High-quality and efficient, patient and enthusiastic, meticulous and thoughtful, until the problem is solved and the user is satisfied.

Second, the service content

1, provide software installation, debugging and training for hospital operators, and ensure that designated hospital operators can work independently.

2. Free maintenance period for providing technical support for software (including data maintenance, data repair, system errors, etc.). ) is 12 months.

3. If there is something wrong with the system itself, provide maintenance services for the problems of the software itself (such as problems caused by bugs).

4. Medical personnel's operational errors cause system failures or data errors. Our company provides software data maintenance and data repair.

5. Provide software security solutions to help hospitals minimize or avoid adverse effects caused by external factors.

6, computer operating system instability, system poisoning, not in accordance with the provisions of the process operation and other issues, is not within the scope of our company's maintenance, the software company to provide suggestions to solve the problem.

7, the hospital should do a good job of personnel handover, to ensure the stable operation of the system.

8. Provide personalized modification service, and determine the construction period and related expenses according to the actual situation.

Third, the service mode.

1, telephone service

Users can directly consult technicians through the telephone of the service department (see below).

Telephone answering time: after receiving the call from the user, the service department will assign a special person to answer it and make a record. General problem, 1 hour feedback, 8 hours to solve the problem. In case of complex problems, solutions will be given within three working days and solved in time. If the phone can't solve the problem and remote maintenance is needed, switch to remote maintenance.

2. Remote service

The company's technical service personnel provide technical services remotely through the network and solve problems immediately.

Technical service His after-sales service can be remotely controlled and maintained.

Technical service e-mail: _ _ _ _

Technical service website: _ _ _ _

3. On-site service

If the above two methods can't solve the problem, our company can arrange technicians to provide on-site service. The response time in Beijing is 2 hours, within 12 hours around Beijing and within 48 hours in other provinces and cities.

Fourth, the service hotline

Model essay on after-sales service scheme 3

Technical service:

1, technical scheme design: by understanding users' needs and existing objective conditions, we can bring perfect solutions to users;

2. Construction technical guidance: there are professional technicians to guide the implementation of the project to ensure the quality of the project;

3. Bring it for consultation: on the premise of not revealing our company's technical secrets, bring it to users for technical consultation;

4. User training: After the project is implemented, users will be trained in using it.

After-sales service:

"It is polite to create a fashionable hot water culture and enjoy green hot water."

Since its establishment ten years ago, the company has a perfect quality assurance system and passed the ISO900 1:2000: 2000 international quality system certification. Every household has a warranty card, and excellent quality makes you worry-free. For the convenience of users, the company implements a three-level after-sales service system and has set up offices all over the country. When the system fails, please call the service number of our local agent for 4-hour on-site service. After receiving the user's notice, send someone to the site to troubleshoot within 12 hours. Personality: The company's customer service center has set up 24-hour toll-free numbers: 800-828-5488, 400-8899-428 to answer users' questions at any time. The company also establishes user files for customers and regularly carries out quality tracking and on-site inspection services.

I. Commitment of after-sales service during the warranty period

The company solemnly promises: the solar equipment mainframe (water tank, solar collector tube (device) and bracket) will be guaranteed for three years, and the pipeline fittings and electrical parts will be guaranteed for one year, which will bring lifelong maintenance service.

The following is the specific warranty scope of our company:

1, the vacuum tube has any quality problems and will be replaced free of charge during the warranty period;

2. The hot water storage tank leaks, and it will be replaced free of charge during the warranty period;

3. The thermal insulation layer of the thermal storage tank is invalid, and it will be replaced free of charge during the warranty period;

4, stent deformation can not be used normally, free replacement during the warranty period;

Second, the warranty after-sales service commitment

For the system maintenance beyond the warranty period, you need to bear the cost of spare parts and maintenance labor. The maintenance personnel will explain and show the charging standard to you before the maintenance, and we will carry out the maintenance with your consent. We will provide you with a valid invoice or receipt for the maintenance fee.

Third, after-sales service work arrangement

(1) Annual inspection and maintenance, free door-to-door maintenance twice a year, carried out by the special service unit designated by the company;

(2) Emergency maintenance.

Four, repair or maintenance service fee

During the warranty period, if it is a product quality problem or an installation problem, our company will provide free services, but the following situations are not covered by the warranty, and we will provide paid services:

(1) Damage caused by user's own disassembly or damage caused by disassembly by non-authorized service units;

(2) Damage caused by improper transportation and storage by the user or failure to use according to the requirements of the manual;

(3) The main components exceed the corresponding warranty period;

(4) Damage caused by force majeure (such as natural disasters and abnormal water supply). ).

For the system maintenance caused by the above situation, you should bear the cost of spare parts and maintenance labor. Ordinary parts are subject to the market price, and special solar parts are subject to the price of our own after-sales parts. We will issue invoices or receipts for all maintenance expenses.

Verb (abbreviation of verb) personnel training arrangement

After the installation, debugging and acceptance are completed and put into operation, our company will organize your relevant personnel to carry out training. The specific arrangements are as follows:

Time: within 2 days after project acceptance;

Location: the specific location needs your assistance to arrange;

Target audience: equipment managers, plumbers and related users.

Information:

(1) The working principle and control process of this solar water heater;

(2) The overall structure and working principle of each equipment of the solar water heater;

(3) parameter setting and operation of the control system;

(4) Precautions for the operation and use of solar water heaters;

(5) Common system faults and solutions.

Goal:

(1) enables users to use solar water heaters correctly and avoid damage when using hot water;

(2) Enable users to use the solar water heater correctly and avoid damaging the solar water heater;

(3) Make equipment managers and plumbers know the working principle and mode of solar water heater in detail, and can repair simple faults.

Model essay on after-sales service scheme 4

In order to better serve the needs of users and guide the use of timely after-sales service, we adhere to the spirit of "all pursuit of high quality, high quality and customer satisfaction". Based on the principle of "considerate service and reliable product quality", we make the following commitments to users:

A, product quality commitment:

1. The products are manufactured and tested in line with national standards.

2. The products are tested by professional testing personnel to ensure that all indicators of the products meet your requirements.

3. If the products we bring have quality problems during the warranty period, we are willing to bear all the responsibilities.

Second, the delivery commitment:

We guarantee that the products we bring will be delivered to the designated place according to the time required by the demander. If you have special requirements that need to be completed in advance, we can negotiate with you to ensure that your needs are met in time.

Third, after-sales solutions:

1. If the goods brought by the supplier are found to have any problems (including appearance damage) after unpacking, they must be solved in a way that users can understand: repair and replace them in time and replace them with brand-new products.

2. During the warranty period, if the same equipment and the same quality problem cannot be used normally after three consecutive repairs, we promise to replace the new equipment with the same brand and model, and implement the "three guarantees" service of product quality. Outside the warranty period, the replacement and maintenance of equipment only charge for spare parts, not for manual technology and service fees.

3. After-sales service potential and during the design service life of the equipment, we promise to ensure that users can replace original genuine parts to ensure the normal use of the equipment. The bidder shall specify the maintenance charging standard after the warranty period, the location of the maintenance spare parts warehouse and the location of the manufacturer's maintenance station.

Four, establish a reasonable sales service management system and system:

1, pre-sales service. Set up a special sales service organization, and the company will arrange relevant professionals to be present to teach correct and timely use.

2. Selling services. In order to prevent unnecessary losses caused by improper use by users, the company will send relevant technicians to the grassroots level to provide technical guidance to users in the process of product use. Ensure the correct use of this product, so that users can use it safely.

3. After-sales service. Our company will respond to the maintenance service within 2 hours and arrive at the site for maintenance within 12 hours. In order to do a good job in after-sales service of products and receive feedback from users in time, the company set up a special Yibin after-sales service telephone number: 13508 180258, which was answered by professionals and recorded in time, and brought solutions to problems. If on-site guidance is needed, the company will arrange relevant professionals to the designated place for timely guidance within 24 hours.

4. After-sales service statement: All services provided by our company are free.

Five, product after-sales plan

1. After the normal operation and acceptance of the equipment, our company will assign professional engineers to provide your company with on-site maintenance and operation training without personnel restrictions, and the company will organize training twice a year. Training materials include: knowledge of correct operation and use of equipment; Identify main faults and necessary recovery methods; Common troubleshooting methods.

2. Regularly send professionals to the owner to check the running status of the equipment. Take a combination of "consultation system" and "reward and punishment system" to completely solve the problem.

Model essay on after-sales service scheme 5

Zhejiang Jiuzhong Door Industry Co., Ltd. is a comprehensive large-scale well-known domestic door industry enterprise with a history of 10 years. At present, Jiuzhong Door Industry has two large-scale production bases, covering a total area of 65,438+10,000 square meters, with more than 200 technicians 1.200 professionals 1.000. It has more than 200 varieties in six product series, including steel safety door, steel thermal insulation fire door, steel-wood armored door, solid wood composite door, steel-wood indoor door and reinforced ecological wooden door, with a daily output of 4,000 doors.

Jiuzhong door industry specializes in producing fire doors, security doors, steel doors, indoor doors and other products! At this moment, the door-to-door network pays attention to the after-sales service plan of Jiuzhong door industry project with you!

1. During the period from installation to delivery, our company will send a professional project manager to the site to coordinate and protect the finished products in time with Party A and the civil contractor. And supervise the installation personnel of our company to operate according to the specifications on the spot to ensure the installation quality. The seller shall be responsible for safety accidents during installation and commissioning.

The warranty period of this product is two years. During the warranty period, the seller brings free maintenance service (man-made damage is not warranty information).

3. All dealer outlets of Zhejiang Jiuzhong Door Industry Co., Ltd. provide 24-hour all-weather service, and arrive at the scene for emergency maintenance within 2 hours after receiving the call, and resume normal use in time.

4. After the warranty period expires, the seller shall provide services at the company's unified spare parts price, and the expenses shall be borne by the user.

5, send professional service sales personnel to cooperate with the property company to issue keys, and do a good job of on-site debugging until the owner is satisfied. Sound user files can accurately trace the whereabouts of products and visit engineering customers regularly.

6. Charging standard for repairing and replacing accessories: during the warranty period, customers enjoy free service and accessories can be replaced with new ones; After the warranty period expires, only the cost will be charged, and the maintenance labor cost will not exceed 10 yuan per hour.

7. The company guarantees product quality. Every door has been strictly inspected before leaving the factory, and every door has a certificate. Fire ID card, on-site coordination before installation, equipped with professional project leader to ensure the normal progress of the project.

8. Installation quality: in line with national standards.

9. About project management and project manager:

Jiuzhong fire doors, security doors and other products companies are equipped with professional project managers, responsible for any project in any field. Usually, the project manager is the legal authorized person of Jiuzhong Door Industry, from bidding and contract signing in the early stage of the project to ordering, transportation, on-site installation, protection coordination and coordination with the construction unit. Transportation team, installation team leader (responsible for product installation and finished product protection), quality inspector, after-sales manager (responsible for product maintenance and protection, etc. ). The personnel of all departments must have received professional training from No.9 Middle School Door Industry, have working experience, and have high comprehensive quality and service consciousness.

The project manager is directly responsible for the sales center of Jiuzhong Door Industry, and its direct leader is the general manager of the sales company. During the operation and construction of the project, the general manager of the sales company should go to the site for at least one inspection and investigation, listen to the opinions of Party A and the construction unit, and evaluate the project. If Party A and the construction unit are less than 50% satisfied with the project manager, Jiuzhong Door Industry will consider replacing the project manager to ensure the quality and credibility in the process of project cooperation. Carefully organized and carefully constructed; First-class quality, first-class progress and first-class service.

10, about project quality

Once Jiuzhong Door Industry is lucky enough to win the bid, it will strengthen quality monitoring in the construction process of this project according to the management requirements and standards of ISO900 1 quality system operation, clarify the quality responsibility system of various functional management departments and managers, formulate feasible quality plans, strictly control process control and material supplier selection, and ensure the realization of the quality objectives of the whole project and meet the requirements of your company.

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