Department Assistant's Year-end Personal Work Summary 20 19

Every year's work needs to be summarized, reviewed and lessons learned. The following is my "personal work summary of department assistant at the end of 20 19" for your reference only. Welcome to reading.

Department Assistant's Year-end Personal Work Summary 20 19 (1) I joined your company as an administrative assistant on 20 19. I have had some relevant work experience before, but after I came to your company, I asked for advice with an open mind and studied with an open mind. Everything starts from scratch, let yourself grow and improve from scratch, and let your behavior norms, ideological awareness and working ability approach the goals required by the company as soon as possible.

A year passed quickly. During this year, with the care and help of company leaders and colleagues, I completed all the work, and my ideological consciousness was further improved. The summary of this work mainly includes the following items:

I. Ideological and political performance, moral cultivation and professional ethics

Can conscientiously implement the party's basic line, principles and policies, and actively study political theory through the internet, newspapers and books; Abide by the law and study legal knowledge seriously; I love my job, have a strong sense of responsibility and dedication, take the initiative to study professional knowledge seriously, have a correct working attitude and be serious and responsible.

Two, professional knowledge, work ability and specific work.

/kloc-came to work in the company in October, as an administrative assistant, mainly in administrative work. I think administrative work is a trivial matter, and we have to face many trivial things every day, and these trivial things are essential. In order to do my job well, I am not afraid of trouble. I ask leaders, learn from colleagues and explore my own practice. Get familiar with the work in a short time, make clear the procedure and direction of the work, improve the working ability, form a clear working idea in the specific work, and be able to carry out and complete the work smoothly. Generally speaking, administration has three main functions in enterprises: management, coordination and service. Among them, management is the backbone, coordination is the core and service is the foundation. In a word, the essence of administrative management is service.

Third, work attitude and hard work.

Love your job, treat every job correctly and seriously, serve everyone enthusiastically, observe labor discipline seriously, ensure attendance on time, have a high attendance rate, make effective use of working time, stick to your post and ensure that the work can be completed on time.

Four. Work quality, achievements, benefits and contributions

Make a personal work plan before the start of work, give priority to finish all the work in time, achieve the expected effect, complete the work with good quality and quantity, and work efficiency is relatively high. At the same time, I also learned a lot at work and exercised myself. Through unremitting efforts, I have made great progress in my work, created a new situation in my work, and made due contributions to the work of the company and departments.

Summarizing XX's work, although some progress and achievements have been made, there are still many shortcomings in other work. All these need to be improved in the future work. In the future, I will seriously study various policies and regulations, and strive to raise my ideological awareness and work efficiency to a new level in an all-round way, hoping to make greater contributions to the development of the company.

Department Assistant's Year-end Personal Work Summary 20 19 (2) 1. Do a good job as assistant to the general manager.

1. Be responsible for the overall work of the office under the leadership of the general manager, strive to be the general manager's staff and assistant, play the role of connecting the preceding with the following, and effectively provide all-round services. Work goal in 2020: the workload will increase by more than 10% on the basis of the previous year; Benefit growth 10% or more; Bring a good medical team, improve the quality of physical examination, maintain brand benefits, and ensure that there are no major medical accidents and complaints throughout the year;

2. Under the leadership of the general manager, be responsible for the arrangement, implementation, inspection, supervision and implementation of the specific management work of the center.

3. Assist the general manager to investigate and understand the operation and management of the company, and put forward treatment opinions or suggestions for the general manager to make decisions.

4. Organize and record the general manager's office meetings and other meetings. Do a good job in drafting and publishing resolutions, decisions and other documents. Draft company work plan, summary, etc.

5. Do a good job in the distribution, registration, transmission, supervision, filing and archiving of documents inside and outside the center.

6. Responsible for handling official documents inside and outside the center, solving letters and visits, and handling and reporting in time.

7. Responsible for the revision of the management system, rules and regulations and implementation plan of the center, and cooperate with the supervision and management of medical consumables, office supplies, network operation, data security management and the overall operation of the center.

8. According to the development requirements of the center, formulate human resources planning, design and improve the post characteristics of the center, formulate human resources structure and contract, and complete the daily recruitment of human resources of the company.

9. Sponsor or co-sponsor various declarations, annual inspections, applications for various licenses, and complete examination and approval procedures with government departments.

10, complete the work temporarily assigned by the general manager.

Second, do a good job in human resources recruitment.

1. According to the work needs of the center and the requirements of leaders, communicate with various business departments in depth to ensure the recruitment of suitable talents needed by the company. With the adjustment of the company's business, the number of job recruiters requires meticulous completion of recruitment tasks. By maintaining a positive and responsible working attitude, we must provide meticulous and professional services in human resources management, such as telephone interview for applicants, signing labor contracts to educate new employees, counseling for old employees, complaints from employees to employees' resignation, and even post-resignation management, which all require detailed procedures, meticulous and thoughtful attitude and personalized services. Human resources work is not only the spokesman of the company's image, but also the defender of the company's interests (in fact, the first person many employees may deal with is the employee of the enterprise's human resources department). Especially when it comes to the personal interests of employees such as salary and welfare, training and development, I often become the focus of contradictions. It is necessary to strengthen the policy level, learn the corresponding labor law knowledge, improve the humanized and superb way of dealing with people, properly solve problems, resolve contradictions, and safeguard the dual interests of the company and employees.

2. Established a good relationship with companies in the same industry.

I have established a good relationship with the human resources departments of companies in the same industry (Ciming, Ai Kang, Sunshine, etc.). ), so that I have a certain understanding of their recruitment process and salary level during the recruitment process, and can make appropriate reference and adjustment to our company's recruitment strategy, so as to successfully complete the recruitment plans of various departments in xx.

3. Initial establishment of talent pool

According to the long-term recruitment needs and talent flow of various business departments, browse the talent website and include some suitable resumes in the enterprise talent pool. I also began to sort out information and build a talent pool. According to the requirements of each department, file the working years, professional level and job category of talents, and keep follow-up visits to ensure the correct contact information of talents.

4. Employees enter the company, go through the formalities of confirmation and transfer, and cooperate to complete the personnel diversion work of various departments; Human resource management should have a view of great talents, not only to retain talents with treatment, emotion, culture and position, but also to pay attention to career, opportunity and development. According to the "2/8 rule", 80% of the company's performance depends on 20% of outstanding talents. Therefore, managing and motivating the key talents and outstanding talents of xx enterprises has become the top priority of human resource management. As a management cadre, it is my top priority to make friends with the experts and backbones of xx and make their ideas consistent with the center.

5. The recruitment channels in 2020 are as follows:

(1), with the help of the advantages of xx company to stabilize the workforce and stimulate work enthusiasm.

With the improvement of people's health awareness, health checkups are more and more concerned and welcomed by the general public, and the competition is relatively fierce, so the requirements for the health checkup industry are getting higher and higher. It is particularly important to build a stable team of technicians and win customers with quality and service. Our staff are basically Xian Yi, old and young, and the vast majority of physical examination doctors are retired from state-owned general hospitals, hoping to have the opportunity to continue to exert their residual heat. Most nurses have just entered the society after graduation and have little work experience, hoping to have a job that suits them. How to gather employees from different places, different educational background and work experience, different professional posts and different working and living habits together to form a United and stable team with common ideas and consensus is related to our medical service quality, company brand, social reputation and enterprise benefits. From the perspective of the company's development, the company's development advantages, environmental advantages, and the concern of company leaders for employees' immediate interests have influenced everyone, and the actual actions of managers have warmed and inspired everyone, so that employees can see and feel the care from company leaders through my actions, enhance their trust and dependence on the company, enhance their confidence in the development of enterprises, and see their own opportunities and hopes for development. I not only use the morning meeting time to say hello to everyone, but also ask the head nurse and supervisors to care about every nurse. At the same time, the nurse is required to send a cup of hot tea to the old doctor every day; Thank you when you get off work. I have always been concerned about the health, spirit and working conditions of employees. Especially when you are busy, you should show your love for them. "You have worked hard!" "Be sure to pay attention to your health!" Wait a minute. Pour true feelings into employees in exchange for sincerity. Be caring and attentive, care about the health of employees, and stimulate the enthusiasm of doctors and nurses with humanized working methods. In September, one of our nurses, Wang Wenwen, didn't rest for a day because of a broken bowl joint, and insisted on working despite illness, fearing that there would be too many guests during the peak period, which would affect the physical examination; Zhang Lihua, the inspection director, didn't take a day off at the peak of the physical examination, so that he didn't complain about working overtime and led the day nurse to finish the work with high quality; There is also a nurse, Li Dandan, who has a cold and fever and works in spite of illness. They are proud of the honor the company has won, gratified to work in xx, comfortable to have such a working atmosphere, and strive to have a platform to show their talents. Only when the primary nursing team is stable can the quality of nursing and service be guaranteed. A good atmosphere affects every employee, and everyone cherishes this harmonious working atmosphere, and a good mood improves work efficiency. Most employees, especially some old nurses, such as Yang Xiaojie, Teng Yan, Jun Yanhua, Chen Xiaohong, etc. They don't complain about the heavy workload, they are not tired of working overtime, and they don't ask for leave at the peak of physical examination, and they don't complain about working with illness.

(2) Use rules and regulations to regulate employee behavior and ensure the quality of physical examination.

Strict implementation of rules and regulations and operating procedures is the premise of ensuring medical quality. Doctors and nurses come from different places and have different working habits. How to make everyone consciously implement the "Physical Examination Management Measures" and the company's rules and regulations, and strictly implement the operating norms and physical examination procedures is particularly important. Our medical team's approach is: First, let all doctors and nurses truly realize the scientific, objective and reasonable rules, regulations, norms and processes formulated by the company. Second, we must understand that only by strictly implementing these rules, regulations, norms and procedures can we ensure that our physical examination work is not wrong, ensure quality, protect ourselves and satisfy our guests. Third, there must be measures and related systems such as "job responsibilities" and "work processes" for employees in different positions and professions. And ask everyone, new employees should be familiar with it as soon as possible, old employees should often review, often check their own implementation, experience in practice, and use time to demonstrate. At the morning meeting every day, I took pains to introduce, emphasize and interpret them one by one. Once there is a mistake, we will summarize and review each item according to the situation, so that everyone can understand it more deeply and implement it more consciously. Constantly standardize medical behavior to ensure the quality of nursing.

(3) Improve service skills and service quality with service awareness.

Service awareness determines service skills and service quality. Health examination service is different from traditional medical service and hospital service. Customers have higher requirements for physical examination services than hospitals, and pay more attention to process feelings. Therefore, it is very important to improve employees' service awareness and skills. I attach great importance to improving the service awareness of employees and regard it as the focus of my work. From gfd to service language, from language expression to service skills, gestures and expressions, we should train them so that everyone can experience active and passive effects. Give timely recognition to the well-done service and encourage everyone to learn. Some doctors and nurses are often praised and praised by guests, winning the thanks of customers, and some guests are full of praise for our nurses and doctors. Employees share happiness and experience fulfillment and satisfaction from serving guests. We saw Dr. Bai take the initiative to guide the inspection and answer questions for the guests. Every nurse can take the initiative to help some elderly people who are old, physically disabled and inconvenient to move, and provide convenience for the guests as much as possible. Pass the care of xx to the guests, win the guests with our excellent service, maintain the brand of xx, expand the social influence, improve quality of enterprise and enhance the corporate reputation. This year, we received more than 20 distinguished guests, more than last year.

Developed (xx new employee orientation training manual); Revision (xx employee handbook); Please ask the leader for approval to make the training of new employees have rules to follow as soon as possible;

I have completed the temporary work arranged by Chaoyang District Health Bureau and the higher authorities. In the past year, I learned something from my work. There is still a certain distance from the requirements of the company and guests, and there are still some problems and defects in the work. I have noticed that strict rules and regulations, operating procedures and sense of responsibility are needed to further standardize medical behavior, especially in the introduction of talents and the quality of medical services and nursing services. It is necessary to strengthen the service concept and cultivate and improve service skills. The workforce needs stability, corporate culture, development advantages, environmental advantages and a harmonious working atmosphere. Excellent talents need to create conditions to be encouraged. Service implementation needs the cooperation of various departments to be further improved. Management needs to increase efforts, improve measures and achieve practical results. In the new year, with the support of the central leadership and various departments, I will definitely raise my work to a new level and achieve better results.

Department Assistant's Year-end Personal Work Summary 20 19 (3) 20 19 years. Under the correct leadership of the company and the support of various departments of the company, I strictly implemented the company's work spirit, observed the company's work discipline, stood on my own feet and worked hard, led the employees of this department to do their jobs well, completed their tasks well and achieved certain results. The work of the past year is summarized as follows:

First, strengthen study and improve political and ideological awareness and professional work level.

Over the past year, I have strengthened my study, studied politics, studied the company's work spirit, system regulations and work discipline, improved my political and ideological consciousness, kept consistent with the company in my thoughts and work, strengthened my ideals and beliefs, and established a correct world outlook, outlook on life and values. Cultivate hard-working, studious professionalism and work style at work, obey the work arrangement of company leaders, and do a good job. At the same time, study hard culture, learn business knowledge and skills, improve their professional work level, adhere to the principle of "Excellence and meticulousness", take every job seriously, persist in completing the work, and ensure the normal and orderly development of the work of this department.

Second, unite and cooperate to do a good job in departmental management.

I am the department head and service management assistant. It is my duty and obligation to manage the department well, promote the development of the department's work and complete the tasks assigned by the company. Our department has a wide range of work, involving complaint handling, auditing, telephone call back, spot check business, competitor call back, etc. It is the window unit of the company. To this end, I first strengthen the management of employees, requiring each employee to keep in mind their job responsibilities, establish a sense of service, do all the work conscientiously, and obtain customer satisfaction; Second, people-oriented, caring for and caring for employees, increasing departmental cohesion, making everyone United, and Qi Xin working together to do a good job in the fierce market competition and promote the development of the company's business.

Third, be sincere and patient, and handle customer complaints well.

I am mainly responsible for handling complaints, fully aware of the shortcomings of our company's service work, starting with improving our company's service attitude and quality, worrying about customers' urgent needs, thinking about customers' thoughts, and handling complaints sincerely and patiently. I will deal with customers' correct and reasonable complaints in time and solve them immediately. What should be solved by other departments should be forwarded in time and solved as soon as possible to satisfy customers. I patiently explain customers' incorrect and unreasonable complaints and gain their understanding and support. When handling complaints, always treat customers with a good attitude, endure grievances and satisfy customers.

Fourth, the work plan for next year

For the work of our department next year, I will focus on three points: first, strengthen business study, further improve the professional level of employees, and lay a good foundation for doing a good job; The second is to cultivate a good work style, establish a sense of quality service, do a good job in customer service, and improve the window image of our department; The third is to strengthen departmental management, make management scientific and refined, and promote work.

20 19 years, although some achievements have been made, compared with the requirements of the company, it needs to continue to work hard and improve. In the future, I will continue to study hard, practice hard, work hard, do my job well, improve the quality of work, and make due efforts and contributions to the sustained and rapid development of the company.

Department Assistant's Year-end Personal Work Summary 20 19 (IV) I joined xx Company on XX, 20 19 as the assistant to the general manager. Now make an overall analysis report on the work in 20 19 years.

1. What is an assistant to the general manager?

Assistant literally means to help take care of. The person who helps the general manager manage and handle the daily work is usually called the assistant to the general manager.

Two. Responsibilities of assistant general manager

Assist the general manager's daily work, and strive to be the general manager's staff assistant, which plays a connecting role. The specific work includes:

1. Assist the general manager to manage, supervise, inspect and carry out various tasks.

2. Assist the general manager to investigate and study the operation and management of the company, and put forward opinions or suggestions for the general manager to make decisions.

3. Assist the general manager to communicate, coordinate and solve the problems that need to be solved between various departments of the company, improve the work efficiency of each department and ensure the efficient operation of the company.

4. Organize the general manager's office meetings and other meetings, and keep meeting records.

5. Do a good job in drafting and publishing resolutions, decisions and other documents; Annual summary of assistant general manager. Answer the phone, answer it properly, and make phone records.

7. Master the general manager's schedule, make appointments and arrange business trips.

8. Complete other tasks assigned by the general manager or the general manager.

9. Responsible for the reception and visit of the leaders of superior departments or brother units.

Three. Summary of my work in 20 19 years

1. Responsible for sorting out articles and documents in the general manager's office, ensuring the normal and timely replenishment of various articles in the general manager's office and ensuring the normal development of the general manager's work.

2. Signature, information transmission and notification of reimbursement forms, payment forms and other documents.

3. General manager's activities, reception of internal and external guests, etc.

4. Assist the general manager to handle all kinds of daily affairs, and coordinate and communicate with all departments of the company.

5. Minutes of meetings: keep the minutes of weekly high-level meetings and departmental meetings of the company.

6. Hotel and air ticket booking: book hotels and air tickets for leaders and customers, and settle the later expenses.

7. Assist the manager of administrative department to handle daily administrative affairs.

Fourth, the analysis of work results

My work content and performance in 20 19 are far from the responsibilities of assistant general manager. First of all, the main dereliction of duty are:

1, which failed to assist the general manager in management, supervision, inspection and implementation.

2. When the general manager encounters work problems, he fails to put forward handling opinions or suggestions for the general manager to make decisions; Misunderstanding: I didn't do this job at all, and I didn't always ask myself to do this job. This is a serious mistake in my work.

Secondly, due to the lack of work experience, it is difficult to finish the work independently when encountering things, and the efficiency is too low; Misunderstanding: After the leader explained the matter, he delayed working hours and could not solve the problem in time.

Thirdly, personal emotions are mixed in the work, and justice is not achieved; Misunderstanding: after the leader explained the matter, due to personal emotions, it was not completed in time or the result was flawed, which not only failed to help the general manager deal with the work in time, but also affected the work progress.

In addition, there is no correct positioning of the work content and unclear positioning of oneself, which leads to incomplete consideration of the problem in the work. Misunderstanding: The responsibilities of a secretary as an assistant are wrongly defined, which confuses two concepts.

In short, in the last x months of work, although I have made great progress compared with when I first started working, there are still many dereliction of duty in my progress, which needs to be improved more diligently.

Verb (abbreviation of verb) How to be a qualified assistant to the general manager

1. The assistant general manager is in the position of general manager, working around the center, coordinating leaders and contacting the masses. We should not only be good at finding problems, but also carefully analyze them to provide decision-making reference for leaders to solve problems;

2. After the general manager gives instructions, handle related affairs efficiently and quickly. Have a strong sense of time, a pragmatic and resolute work style, and do what should be done well in a limited time;

3. Control personal emotions and know how to adjust yourself. Don't extend personal small emotions to work, thus distorting the consideration of problems and dealing with problems impulsively, which may easily lead to serious dereliction of duty in work;

4. Know yourself clearly and have principles. If you can't find a position, you can't find the foothold, starting point and focus of your work, and you can't find the feeling at work.

As an assistant to the general manager, you must have extensive knowledge, rich management experience, smart mind and capable and steady work style. We must learn more, learn more, try to master the internal affairs of the company and the external industry information, fully understand what the general manager wants to know, provide the general manager with correct decision-making and strategic reference, and complete all the work he has arranged for the general manager.

The famous assistant to the general manager helps the general manager manage the daily work, and is the catalyst and accelerator in the general manager's work. We must be strict with ourselves and strive to become a qualified assistant to the general manager as soon as possible!