Is it true that customer service in Alibaba Cloud has a part-time job? -What does Alibaba Cloud customer service do?

Part-time customer service in Alibaba Cloud is real. Every once in a while, Alibaba officials will recruit some cloud customer service. When these cloud customers pass the heavy training exams, they can become full-time employees and earn money, which is very suitable for part-time jobs. So, what does part-time customer service in Alibaba Cloud do? Look at this website and you will know!

1. Is it true that customer service in Alibaba Cloud has a part-time job?

It's true.

Alibaba Cloud customer service is actually online customer service. You don't need to go to the company. You can work part-time at home However, the customer service in Alibaba Cloud is not so good. You need to grab the quota before you are eligible to apply.

Sisters who want to be can pay attention. Alibaba Cloud customer service recruitment will be updated every month. If you are a college student and have no other certificates to take after class every day, you can. Since you have enough time to exercise, you can still be rich.

Office workers! Don't do this! Even if you are a very casual position, it is not recommended. You don't have to pass the exam to get the job. There are layers of barriers in the exam, and people will always be screened. I'm really going to take 30 questions, which is exhausting!

Second, what does Alibaba Cloud customer service do part-time?

1. Responsible for receiving customer inquiries, providing professional consulting services for customers, solving customer problems and providing quality services;

2. Responsible for customer complaints feedback, effective handling and effective solutions;

3. Be responsible for answering customers' difficult questions;

Simply put, it is Taobao customer service. After training, you can get started directly and answer users' questions. This is charged by time. After completing the training and passing the certification, you can become Alibaba Cloud customer service.

Third, is customer service in Alibaba Cloud easy?

We do customer service in Alibaba Cloud, mainly to solve some conflicts between customers' after-sales problems and businesses. For example, a merchant paid for something, but the merchant never delivered it. He asked him what was going on and ignored anyone. Come to us at this time, and we can see the logistics information of this thing he bought on the system. The system will automatically notify.

Please tell us whether the delivery has been made on time. If we deliver the goods late, we can ask the seller for compensation. What we need to do is to calm the customer's mood, let him wait patiently, and inform the seller to deliver the goods in the system at the same time. So this customer's problem was solved.

The above is the most, for example, the goods bought are not satisfied and have been returned to the seller, but the seller has delayed the refund. Come to us, we can see it on the system. Click the button to refund and return to the buyer's place.

If it is more complicated, we can't handle it. At this time, it needs to be transferred to others, but it is not chaotic. Ask us what problem we want to solve first, and then there is a more detailed classification on the system. Select the most suitable one for transfer, and obtain the consent of the customer before transfer.