Overview of post responsibilities of after-sales technical engineers

At work, each post has corresponding job responsibilities. As the saying goes, if you can do your best in your career and give full play to your ability, you must abide by your job responsibilities. The following are the various job responsibilities I have brought to you. Welcome to read the reference. Let's have a look!

Responsibilities of after-sales technical engineer (1)

1. Be familiar with the product characteristics and operation of the equipment sold by the company, and be responsible for the installation and debugging of the instrument and related verification activities;

2. Actively respond to the customer's maintenance needs, diagnose and troubleshoot, and fill in the maintenance log;

3. Be able to independently complete the on-site technical support work and eliminate the hardware and software faults of instruments in the responsible area. Including telephone/email support, on-site support and troubleshooting;

4. Provide internal technical support, training and customer training;

5. Make regular technical visits to customers, maintain instruments, and establish good relations with customers;

6. Be responsible for determining the quotation of equipment maintenance projects outside the warranty period and implementing the annual equipment maintenance contract;

7. Assist in the production certification of medical device-related products;

Responsibilities of after-sales technical engineers (2)

1, responsible for product technical support, timely response to docking customer questions, remote and on-site technical guidance;

2. Analyze and solve after-sales problems and provide fundamental solutions;

3. Develop analytical tools and improve efficiency;

4. Regularly analyze the solved problems and put forward suggestions and solutions for system improvement;

5. Collect and sort out customer questions and feed them back to the sales/product /R&D/ testing team;

6. Pre-sales work support, technical communication with customers, and after-sales service process formulation;

7. Continuously optimize the system platform, put forward suggestions for improvement, and provide solutions to user problems.

Responsibilities of after-sales technical engineer (3)

1, responsible for all technical matters such as equipment installation, debugging and daily maintenance;

2. Be responsible for contacting and communicating with customers on technical issues, including understanding the use of customer equipment, fault analysis, and guiding customers to eliminate problems;

3. Pay a regular telephone call back to the usage of the customer's equipment, record and summarize the existing problems and treatment methods of the equipment, and report to the superior supervisor;

4, complete other tasks assigned by the leadership.

Post Responsibilities of After-sales Technical Engineer (IV)

1, independent and self-disciplined, with their own career plans;

2. Willing to accept new knowledge and new things, studious and diligent;

3. Have team spirit and be willing to share and share;

4. Have communication experience and excellent communication skills is preferred;

Responsibilities of after-sales technical engineers (5)

1, fully familiar with the concept and technology of the company's products, and guide customers to fully understand the product characteristics and applications;

2. Be responsible for product pre-sales support, technical scheme preparation, product introduction, customer answering questions, etc.

3. Collect and feedback customers' needs and opinions, actively assist customers to solve related problems, and solve them through feedback;

4. Be responsible for the installation, deployment, debugging, demonstration and training guidance of customers' on-site products;

5. Through communication with customers, we can effectively analyze and evaluate customer needs and assist in writing solutions;

6. Conduct regular technical visits to key customers and establish a good working relationship with them.

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