Institutional reform of Beijing Arbitration Commission

Of course, the democratization of arbitration institutions is not an abstract theoretical concept, but a concrete, gradual and dynamic practical process. In this process, arbitration institutions should not only decouple human resources, financial resources and material resources from administrative organs, get rid of the material conditions controlled by the government and carry out arbitration independently, but also create a set of systems, mechanisms, modes, means and methods that conform to the characteristics, laws and development direction of arbitration, have low cost, high efficiency and good effect, and support the benign operation of the former. To this end, Beizhong has taken the following measures in the spirit of reform:

North China * * has 0/3 members, with Professor Jiang Ping, a famous civil and commercial scientist in China, as the director, and famous scholars from Tsinghua University, Peking University, Renmin University and China Academy of Social Sciences as deputy directors and members. More than two-thirds of the members are "experts in the fields of law, economy and trade".

Since its establishment ten years ago, Beizhong has undergone three transformations, and this feature has not changed so far. Members' profound humanistic spirit, professionalism and deep understanding of the legal spirit have enabled Beizhong to always adhere to the independent and fair value orientation in all decision-making.

The Beijing Arbitration Commission Office (hereinafter referred to as the Office) is an office in Beizhong, which carries out its work under the leadership of the Arbitration Commission, and its personnel, finance and property management offices make their own decisions without interference from the government and administrative organs. At that time, the leader of the Legislative Affairs Office of the Beijing Municipal Government (hereinafter referred to as the Legislative Affairs Office), who was in charge of the reconstruction of the Arbitration Commission, clearly stated that "the government's greatest support for arbitration is non-intervention", but non-intervention does not mean no support. When the arbitration institution encounters difficulties, the government departments should give necessary help. This concept has been recognized and adhered to by the leaders of previous legislative affairs offices, laying a solid foundation for North China to carry out its work independently. In order to achieve economic self-reliance and achieve the requirement of "self-supporting and self-supporting gradually in a few years" stipulated in the the State Council document, the institute carried forward the spirit of self-reliance and hard struggle, carefully calculated while actively developing its business, and achieved the goal of "self-supporting and self-supporting" after three years of establishment, and achieved enterprise management of public institutions five years later, and gained greater operational autonomy through tax payment.

Today, Beizhong not only pays a considerable amount of tax to the state, but also owns more than 3,000 square meters of office space, 59 parking spaces and modern office equipment and facilities in China Merchants Tower in the center of Beijing CBD.

Establish and improve the employment mechanism and management system in line with the law of arbitration development and market demand, carry out concept innovation and system innovation, and seek benefits from management. In order to completely change the administrative management system, mechanism and mode, and overcome the bureaucratic style of overstaffed, inefficient, "unable to get in, ugly face and difficult things" and corruption phenomena such as favoring public interests, damaging public interests and abusing power for personal gain, the office has taken a series of reform measures since its establishment: First, all office staff are openly recruited for the society, competing fairly and selecting the best candidates, and putting an end to "back door" and "abusing power for personal gain" in talent recruitment.

Secondly, it is necessary to set up posts according to things, employ people according to posts, and keep personnel lean and efficient. Since Beizhong was founded ten years ago, the number of cases accepted has increased from 7 in 1995 to 796 in 2004, and the number of staff has gradually increased from 7 to 25.

The secretary is the undertaker of office work. At present, 20 secretaries come from the law schools of 1 1 famous institutions of higher learning, such as Peking University, Tsinghua University, Renmin University, University of Political Science and Law, Wuhan University, Jilin University, Foreign Affairs College, university of international business and economics, and City University of Hong Kong, with an average age of less than 28. Among them, 15 holds a master's degree and is honest, honest and diligent. The background from different academic environments in many universities is helpful to form a multi-dimensional thinking mode of secretaries, and to achieve * * * knowledge and tolerance of differences through communication. This is not only conducive to stimulating employees' imagination and creativity, improving work performance, but also conducive to the democratic management of the office.

Third, break the "iron rice bowl" and implement a full-time appointment system, and clarify the rights and obligations of units and staff through labor contracts. Staff who engage in malpractices for selfish ends, eat and drink with public funds, abuse power for personal gain, violate the requirements of clean government or work irresponsibly, do not strive for progress, and their performance fails to meet the requirements of post responsibilities should be dismissed or no longer employed, and serious disciplinary action should be taken to prevent negative phenomena such as corruption and laxity.

Fourth, according to the nature of the work, we should limit the number of years of posts, maintain the reasonable flow of personnel and the reasonable setting and adjustment of posts, and select and train talents in a wider range in the office to keep the staff at a high level in the flow.

Fifth, establish and gradually improve the unity of "responsibility", "power" and "benefit", clarify the post responsibility system and performance appraisal system of "morality", "talent" and "achievement", break the "big pot", implement the competition, incentive and restraint mechanism based on the salary price in the talent market, link income with unit benefits and post performance, and attract people through effective salary incentives.

Sixth, establish a democratic, cooperative and self-managed team management model. Units and employees create identity on the basis of * * * goals and values, and transform hierarchical and bureaucratic administrative management mode into a team management mode with joint interaction, complementary advantages and continuous evolution: give employees the power of self-management and self-responsibility, implement project responsibility system, guide employees to "find appropriate ways to improve their own and organizational influence by solving personal challenges and problems", and build their career development on their own professional reputation. Encourage employees to communicate frankly, learn from each other, help each other and support each other in an atmosphere of mutual respect, understanding and trust, so as to form intimate and harmonious interpersonal relationships and a relaxed and harmonious workplace atmosphere, so that everyone can feel "job satisfaction, pride of achievement, enjoyment of the process, and sense of contribution, common happiness and stimulation of new challenges", so as to achieve a win-win effect of promoting the professional development of units and employees.

Seventh, "people-oriented" care and care for employees. The so-called "people-oriented" not only refers to the satisfaction of people's material conditions, but also refers to the concern for people's hearts and destiny. While continuously improving the welfare benefits of employees, the office pays attention to the spiritual shaping and character cultivation of employees. Through various forms of quality training, ideological exchanges and dialogues, and activities organized by the Communist Youth League, employees are helped to establish correct values, form a healthy mentality and sound personality, learn to be a man while learning to do things, and become "real people with high vision, wide realm and extremely rich inner world". In order to enrich the amateur cultural life of employees, the office trade union has set up a football team and a basketball team, and organizes competitions such as table tennis, football, basketball, swimming and typing every year, which enlivens the atmosphere and promotes the physical and mental health of employees.

Boldly adopt the innovative achievements of electronic information technology, accelerate the pace of office modernization, and improve service quality and efficiency.

(1) enterprise electronic management mode

At the time of preparation, Beizhong cooperated with computer company * * * to develop arbitration case management software for arbitration procedure management. With the application of management software, it was undertaken by Beijing Yihua Digital Technology Co., Ltd. on 20 1 1, and it was upgraded in an all-round way, constantly revised and upgraded, with increasingly powerful functions and wider management scope: from the beginning, filing, filing and management. And the management of all aspects of arbitration, such as case statistics, time control, inquiries of arbitrators and secretaries, files, fees, etc. , has gradually developed into an all-round management of people, money and things in the office. This enterprise electronic management mode not only automatically completes a lot of trivial, complicated and repetitive work such as document editing, printing, statistics and notification through computer management programs, reduces labor intensity and avoids forgetting and negligence, but also transforms many people's experience, wisdom, inspiration and creativity into a transparent and standardized workflow that is easy to master and operate, and improves service quality and efficiency.

(2) Forum system reform

The office and the leading professional forum software company in China reformed the advanced forum system Discuz based on PHP language and MySQL database, and applied it to the office LAN system, and established an online office, which realized the real-time interaction and exchange of all staff, ensured the release of information in the office, and promoted the sharing of information, knowledge, experience and technology and the exchange of thoughts and feelings among comrades.

(3) The message system is developed.

The office cooperated with Peking University Computer College to develop an instant messaging system based on network communication socket technology and Java language (hereinafter referred to as instant messaging system). The system can automatically prompt the parties and arbitrators through SMS, email, mobile phone and landline SMS, and improve the efficiency and accuracy of the secretary in handling arbitration proceedings.

(4) Arbitration institutions have been reformed.

In order to meet the needs of arbitration technical disputes and international commercial disputes, the Bureau expanded and reformed the arbitration hall. There are 13 arbitration halls in Beizhong, all equipped with computers, digital recording and video recording systems. Four arbitration halls and an international conference room (which can accommodate more than 65,438+000 people) have adopted auxiliary multimedia solutions to facilitate meetings and court sessions, including: integrated wiring system, intelligent access control system, central control system, audio-visual system and wireless network system. The three arbitration halls and international conference rooms are equipped with systems and equipment such as simultaneous interpretation system, telephone conference system, electronic whiteboard and physical projector, which can enable arbitrators, parties and agents from different regions and countries to hold court sessions, mediation and meetings at the same time, provide more economical and convenient services for the parties, and strengthen academic cooperation and exchanges between arbitrators and their international counterparts.

(5) Market concept

Open Chinese, English, Japanese and Korean websites and update them in time, strengthen the ties between North China and all walks of life, and actively publicize and promote the arbitration system.

5. Reflect the customer-centered service consciousness and the market concept of winning by service.

Taking the parties as the core means that all work should be based on how to meet the requirements of the parties for arbitration; Winning by service means that arbitration institutions win the market and development by service, not by monopoly and power. From the warm, courteous, thoughtful, thoughtful, accurate and efficient service of the staff to the requirements and measures of the arbitration commission for arbitrators to handle arbitration cases seriously, diligently, fairly and efficiently; From the system design that respects the wishes of the parties to the greatest extent in arbitration rules and procedures, to the technical facilities and means that facilitate the parties to realize their arbitration rights (such as arbitrator information inquiry system, instant messaging system for notifying procedural matters, audio-visual system for displaying various audio-visual media formats and media evidence, and telephone conference system for arbitrators, parties and agents in different regions and countries to hold court sessions and conduct mediation activities at the same time, etc.). ); From the decoration of the arbitration hall full of equal, relaxed and harmonious environment, to the documents, forms, newspapers, telephones, mineral water and paper cups provided by the filing room and lounge for the parties and agents, to the underground parking spaces for the parties and agents to park for free .....,

This kind of service consciousness and market concept are reflected everywhere, which embodies the equality consciousness of respecting the parties and agents and the humanistic care of putting themselves in their shoes.