I work in a bath, and this month we will have an assessment, that is, how to write a self-evaluation.

Dear leading comrades,

This year is a test year for XXXX. With the gradual maturity of the bathing industry, various bathing and entertainment centers have sprung up, and the competition in the industry is becoming more and more fierce. Under the correct leadership of the general manager, and with the joint efforts of the members of the leading group and all employees, XXXX not only stood firm in the competition, but also achieved better business performance than last year?

There has been a great improvement. As the executive deputy manager of XXXX, during this year, I actively studied, worked hard and actively completed the work in charge. Now I will report my work and study in the past year to the leaders and comrades as follows; First, your own learning situation?

In today's increasingly fierce social competition, learning is a necessary means to maintain its own advanced nature. In order to constantly enrich myself and meet the increasing demand for work, I don't forget to recharge my batteries in my spare time. This year, the Central Committee of the Communist Party of China called on all party member to carry out educational activities to maintain the advanced nature of Communist party member. Although I am not party member, as an activist who is determined to join the Party organization, I actively study the speeches of leaders such as Hu Jintao, learn Marxist theoretical knowledge, and constantly enhance my political literacy and ideological quality. On the other hand, I study hotel management and other business knowledge, and verify and summarize it in practical work, so as to improve my management level and enable me to keep up with the pace of the times and the development of XXXX. Second, a year's work?

This year, I am mainly responsible for the daily management, kitchen and safety work of the front hall (more wonderful articles are from "Secretary Dont Ask For Help"). In order to do a good job, I try my best to coordinate the relationship between various tasks, actively implement the leadership policy in my work, and constantly improve my work. 1. Participate in management and provide suggestions. ?

The opening of XXX, which is close at hand, has brought great impact to our unit both in hardware facilities and environment, and the weak consumption has been bothering us since the Spring Festival. In order to break the deadlock and develop demand, under the leadership of general manager X, we actively participated in market research, learned from the advantages of other bathing places, participated in planning and adjusting business strategies, and finally got out of the trough and achieved good business performance. ?

2. Pay attention to hygiene, improve service and establish corporate image. ?

Bathing center is a typical service industry, and the quality of environment and service is directly related to the image of the enterprise and determines its economic benefits. In order to maximize customer satisfaction, I strictly control hygiene and service quality from four aspects. First, the foreman responsibility system is implemented, and the foreman who has problems is jointly and severally liable, which enhances the sense of responsibility of the foreman and plays a supervisory and exemplary role; Second, make great efforts to rectify the health situation, ensure timely inspection and strong punishment; Third, solve customer complaints in time, so that customers can come happily and leave satisfactorily. Fourth, strengthen training and improve the quality of service personnel. This year, we organized three trainings with the personnel department, especially in 10. After careful preparation, we explained the knowledge of hotel service and food hygiene to employees and enhanced their service skills. Through the implementation of the above measures, the service problems caused by personnel flow have been made up, and the service quality and service level have been continuously improved. 3, do not relax the management of the kitchen, save costs. ?

This year, although the focus of our work was on the management of the front office, we never relaxed about staff meals and independent meals, and completed the tasks assigned by the group company. Buffet has always been the signboard and highlight of XXXX, and it is also a favorable competitive point with XXX. Under the premise of not increasing the cost, we should try our best to make efforts on the sense and quality of dishes, constantly change the taste and variety of dishes, attract customers, meet their requirements and ensure competitiveness. 5. Coordinate various departments to complete various tasks?

XXXX is a whole, and only the coordination of various departments can promote the smooth completion of all work. I take the initiative to cooperate with other departments. In the process of renovation of supporting facilities, I took the lead, led employees to actively participate in the work, and completed the tasks assigned by the leaders together with other comrades. At the beginning of the year, I signed a letter of responsibility for production safety with the leaders. Over the past year, with the joint efforts of the Ministry of Personnel and me, we have ensured safety and no accidents, which has played an escort role for the normal operation of the enterprise. ?

Three. Shortcomings in this year's work and plans for next year's work at the end of the year, we find that there are some shortcomings in the work, such as poor planning and sometimes too impatient attitude towards employees. In next year's work, I will try to overcome these shortcomings and further improve my work in the following aspects. First of all, we will carry out the appraisal of sales stars in teams on all floors to promote the sales enthusiasm of waiters and improve the sales of goods and drinks. Second, the foreman and waiter are assessed, attendance is rewarded, laziness is punished, and the enthusiasm of service personnel is improved. Third, open source and reduce expenditure further reduce the cost of independent meals and staff meals. ?

Looking forward to 2007, our goal is to make XXXX go forward bravely in the stormy market. I think as long as we keep positive working enthusiasm under the leadership of General X and correctly grasp the market rules, our goal will be achieved.