How about China Unicom in Huangshi City, Hubei Province?

Enterprise introduction: Huangshi Branch was established in August 2. It has five business areas, including Daye, Yangxin Branch and Huangshi City. The company has 282 employees with an average age of 33.

in the past eight years, with the care and strong support of the municipal party Committee, the municipal government and all walks of life, Huangshi Unicom has always grasped the mission of serving the reform, development and economic construction of Huangshi, cultivated its image from the outside, strengthened its quality from the inside, courageously assumed social responsibilities, built an excellent contingent of cadres and staff, and assumed the heavy responsibility of breaking monopoly management. After nearly ten years of careful construction, Huangshi Unicom has now built a high-quality network with wide coverage and strong signal, and its revenue, profit and number of users have been at a good level in the province for several consecutive years, and it has achieved a double harvest of social and economic benefits.

Huangshi Unicom adheres to all customer-centered service concepts, comprehensively promotes service transformation and improves customer service perception. By strengthening internal management, perfecting systems and processes, and strengthening the provision of service facilities, we can provide customers with one-stop service without filling in the form. Increase front-line authorization and quickly solve customer complaints. The customer complaint rate is only .2%. Build a customer club activity place from a high starting point and hold high-standard club activities. In cooperation with the Sports Commission, the National Table Tennis Base was named' World Wind' Gymnasium, fitness cards were issued to members, and a badminton club was set up, which successfully hosted the city's staff badminton competition, and the brand influence of Unicom Club continued to expand.

In order to show the image of "New Unicom" to the society and seize the opportunity brought by the telecom industry reform, a group of people from the Party Committee of Huangshi Unicom, guided by the business service concept of "all obedience serves the local reform, development and economic construction in Huangshi, and the work of informationization drives industrialization into practice, making the company stronger and bigger", led the employees of Huangshi Unicom to fight in new opportunities and new markets, and provided a better network for the realization of Huangshi's "three major strategies".