How to write a summary of jewelry sales?

How to write a summary of jewelry sales?

How to write a summary of jewelry sales, many companies will require sales staff to write a summary within a certain period of time, mainly to summarize their own work problems and whether there is any room for improvement. Let me give you a brief understanding of how to write a jewelry sales summary.

Jewelry sales summary 1 how to write it?

Time flies, the sun and the moon fly, and a year has passed in a blink of an eye. Looking back on my work this year, I can say that I have made some achievements, but there are also many problems. In order to do better in the future, my work is summarized as follows:

I. Work Review

I love my job, have a strong sense of responsibility and dedication, go to work on time and abide by various rules and regulations. In the first three months, I worked actively, studied professional knowledge seriously, had a correct working attitude and was serious and responsible. However, in the last three months, the work was relatively negative, and the task was not completed well, only 80% of the task was completed.

Second, shortcomings in the work.

1, poor marketing, not giving full play to personal abilities.

2. Lack of enthusiasm and initiative; Sometimes bad sales are negative, and the summary after sales failure is not enough. Every sales failure has its reasons, such as whether the jewelry recommended to customers meets the needs of customers, and whether the attitude towards customers is blunt, which causes customers' dissatisfaction. The service quality needs to be further improved.

3. Insufficient psychological grasp of customers.

Third, the direction of future efforts

1. On the basis of consolidating achievements, we should strengthen our understanding of jewelry, improve our own sales skills and learn from the successful experience of others. Summarize the causes of failure and correct them in time.

2, constantly strengthen quality training, to further improve the level of business.

3. Welcome customers with a good mental state, receive customers in time, analyze and classify customers, communicate with colleagues, find shortcomings, help each other and improve together.

4. Grasp customer psychology, learn from advanced colleagues, learn from experienced colleagues, correct service attitude, strive to continuously improve jewelry sales, and strive to improve the reputation of jewelry brands and jewelry stores.

In the past work, despite some achievements, there are still some shortcomings. In the future work, I will seriously study my business knowledge, and strive to make my work performance reach a new level in an all-round way to ensure the completion of the tasks throughout the year.

How to write a summary of jewelry sales? Time flies. In a blink of an eye, we bid farewell to 20xx years in our busy work. Sales is an art. As a jewelry salesman, we should always pay attention to language skills so that customers can buy satisfactory jewelry. Let's summarize several aspects that should be paid attention to in sales:

1, welcome customers with a good mental state.

Compared with other commodities, there are fewer people selling jewelry, and jewelry salesmen are often bored. If it is a specialty store, it should give a good environment and atmosphere to the sales staff, such as playing some light music and some professional magazines. There is no need to stand upright for a long time without customers entering the store. When the customer enters or is ready to enter the store, stand up politely and greet the customer with a smile. They can also give some greetings, such as "hello"! "Welcome".

2. Receive customers in time

When the customer walks to your counter, you should smile at the customer and say hello to him, but don't approach the customer too early. You should create a relaxed shopping environment for customers as much as possible. When a customer stops at a counter and pays attention to an ornament, you should approach the customer softly. I suggest you don't stand in front of customers. A good position is in front of customers. This will not only reduce the pressure that may be caused when you face to face, but also make it easier for customers to talk, because talking with a side face is much more labor-saving than when you face to face, and it also respects customers.

3, fully display jewelry

Because most customers lack jewelry knowledge, it is very important for salespeople to show jewelry. Many salespeople mechanically open the counter when a customer asks for a piece of jewelry, and then give it to the customer to praise the style separately. In fact, when you start to take out diamond jewelry, you should first describe the diamond cutting. You should keep swinging the diamond jewelry with your hands and move your mouth manually, so that customers may imitate your actions to observe the diamond and ask what is "Belgian cutting" and "fire"

4. Take the opportunity of customers' questions to introduce jewelry knowledge as much as possible.

The more customers know about jewelry, the more satisfied they will be after buying it. When a lady wears a newly bought diamond ring to work, she always wants to attract the attention of her colleagues. When others see this diamond ring, she will talk about her understanding of diamonds and fully enjoy the spirit of owning a diamond. At the same time, she is advertising for you. As the saying goes; "Satisfied customers are the best advertisements", "The most influential advertisements are the people around you".

5. Guide consumers out of the purchase misunderstanding, foster strengths and avoid weaknesses, and skillfully explain the quality of diamonds.

Due to the misleading of some marketing units, many consumers demand that the origin of diamonds is South Africa and the purity is VVS, which is very good. When encountering such a problem, the salesperson can neither simply say no nor irresponsibly say yes. For example, when a customer asks if there are any South African diamonds, we can say yes first (otherwise the customer may turn around and leave), and then tell the consumer that the quality of diamonds is actually measured by 4C standard. South Africa produces a lot, not all diamonds are good, and most diamonds in the world are mixed by De Beers. Let's say our diamonds come from De Beers.

6. Promote transactions

Because the value of jewelry is relatively high, it is not a small expense for customers. Therefore, before the final transaction, they are often stressed, depressed, indecisive, or even temporarily placed, saying "look again" may never come back. This requires salespeople to take distracting methods to reduce the pressure on customers, such as talking about jewelry fashion to colleagues or customers' peers, and taking out several grades of jewelry boxes for customers to choose from.

7. Summarize the sales process and experience

Analyze and classify customers and reflect special problems in time. Communicate with colleagues, find shortcomings, help each other and improve together.

Finally, I would like to talk about professional ethics, that is, to be honest, and it is strictly forbidden to practice fraud, confuse the fake with the real, and shoddy the bad behavior. To treat customers as relatives, only in this way can we treat customers sincerely.

How to write a summary of jewelry sales? The next year will soon pass, and we will greet the arrival of 20xx with confidence. In the past year, we were both happy and bitter. Generally speaking, we have successfully completed the sales task stipulated by the company. In the X years of xxx, we have always adhered to a sincere and professional attitude towards every customer and strived to provide training in line with their style. We can basically grasp the customer's psychology, use the customer's psychology to seize every customer who has the intention to buy, and strive to increase the sales of our xxx through the most comprehensive reference website, and further enhance the brand awareness. In xxx, a big stage to show my talents, I also made many new friends, and I also thank my colleagues and leaders who have fought side by side. The following is my year-end summary of xxx:

First, study hard and strive to improve.

Must learn a lot of professional knowledge, as well as the relevant knowledge of the shop assistant industry, so as not to be eliminated in the continuous development and changes of the times.

Second, keep your feet on the ground and work hard.

As a qualified salesman, we must be familiar with professional knowledge, work hard, step by step, take the tasks assigned by the leaders seriously and deal with them in time.

Three. existing problems

Through this year's work, I also clearly saw my own shortcomings. As long as I don't follow up and pay a return visit to the customers who are interested in buying, I will make a good record in my future work and pay a regular return visit to make them all our old customers. In a word, I have gained a lot through hard work. I firmly believe that I can do well as long as I work hard. I summed up three points to do my job well:

1. Serve every customer warmly. We receive all kinds of customers every day. No matter how difficult the customer is, whether it is our potential customer or not, we should serve warmly and explain with a smile.

2, full of passion for work, no matter how boring our daily work is, we must maintain a high degree of responsibility and enthusiasm.

3. Control your emotions, treat every customer equally, be arrogant and patient with every customer who enters the store.

Customers are our parents. Only by serving customers well, making customers agree with our products and buying our products can we make money. With customers, we can guarantee our sales work and get our salary! When our work is finished, our sales volume increases, and we can get more bonuses.

Customers are God, and God is always right and reasonable, so we should not argue with God, because if you offend a customer, you may lose a group of consumers, so we salespeople must take this sentence as the premise of everything. If you are a very picky and cautious customer, you must try your best to do everything well, which is also an exercise for yourself. When we say that customers are speechless and do things that satisfy customers, it proves that we have the ability to convince customers that our sales will continue.

Never underestimate every customer, we should impress them with sincerity. Treat every customer seriously and make every customer satisfied. As xx told us, the founder of xx said: There is a market behind a customer, and there is only one boss, that is, our customer, who pays us a monthly salary. Only he can fire everyone below the chairman. It's simple. As long as he changes his shopping habits and buys in other stores, we should always keep this sentence in mind and know who paid us, so that we can get more returns.

Each of our employees should do the following:

1, love their jobs and sales. Anyone will only do what he likes with his heart, so as a salesperson, he must first love selling, like communicating with others, dare to take pressure and be proud of winning or losing. Only in this way can we have a good mood.

2. Have a grateful heart. Xxx has provided us with such a huge stage, and customers have provided us with a place to display our talents, so we should have a grateful heart. With this grateful heart, we will work hard and struggle.