Taobao customer service contact information

1, Taobao consumer: 95 102 1 1.

2. Taobao merchants: 057 1-88 157858.

3. Tmall consumers: 95 102 1 1.

4. Tmall merchants: 400-860-8608

5. Tmall International Consumers: 400-843-2288

6. Flying Pig to China: 400- 1688-688

7. Flying Pig Travel International: +86-57 1-56888688

8. Ali Mama: 057 1-88 157999

9. Taobao Movie: 057 1-88 157838

10, rural Taobao: 400-826-0826

Taobao customer service work content:

1. View customer messages while offline.

In fact, after work every day, some customers will definitely visit Taobao on their mobile phones and take the initiative to consult when they are in doubt, because the customer service work is not 24 hours, many of them work in two shifts until the afternoon 12, and some may get off work earlier.

So when offline, customers' questions will be answered the next day, which is also the basic requirement for a Taobao customer service staff, that is, to reply and deal with these questions in time.

In addition, if the customer service staff in the store don't work all night, it will be better to arrange some customer service to work at night on large festivals, such as 6. 18, double eleven, double twelve, and have some experience.

2. Keep abreast of the night milk promotion activities in the store.

Because there may be some regular or irregular promotional activities in the store, as a customer service staff, we should keep abreast of the laws of these activities, especially some goods newly put on the shelves or removed from the shelves, so that we can also remove and update the activity page, and at the same time, we need to communicate with operators and artists to make the promotional activities of the store go on normally.

If you don't do this, it will easily lead to loopholes in the store, especially if you just take off an activity page and do promotional activities, then there may be two activities overlapping and the store will lose money.

3. Understand the explosions and promotional items in the store.

Every explosion and promotional items in the store should be able to distinguish and distinguish, their selling points should be well known, and the activity packages should also be known, so that customers' doubts can be well answered. In addition, we should pay attention to some evaluations with bad feedback, and adjust and follow up in time.

4. Personalized service

Personalized service must pay attention to individuality, because personalized service makes customers feel that you are different and the service provided by the store is very good, so it can be regarded as personalized service, and customer service needs to accumulate experience by itself.

In fact, for a store, Taobao customer service needs to do a lot of things, but if the store operation can be done well, such as optimizing the baby's title, main picture and detail page, it can also reduce some burden for customer service, at least many buyers can find their own answers.