What departments are under some large human resources departments?

Front Office Department Functions Department Functions Front Desk Department Department Name: Front Desk Department Superior Department: Housekeeping Department Subordinate Departments: Business Center Department Responsibilities: Handle external customer affairs and provide efficient services. Main functions: 1. Business center: Provide fax, telex, typing, copying, translation and other services to guests. 2. Reservation: Develop room sales forecast. 3. Collection: Be quick and accurate in collecting money, and do not miss any payment. 4. Service: polite language, service with a smile, and work efficiency. 5. Discipline: Check employee appearance and appearance. Scope of jurisdiction: 1. Employees affiliated with the front desk department. 2. The hotel front desk and facilities and equipment in the area under its jurisdiction. 3. The front desk is the health responsibility area. Concurrent functions: Department functions Front office Department name: Front office Superior department: Guest room department Subordinate positions: Front office foreman, doorman foreman, baggage foreman, lobby manager Department duties: Provide various convenient services to guests. Main functions: 1. Shape corporate image, improve reputation, and strictly implement service standards. 2. Increase the occupancy rate. 3. Improve facility utilization. 4. Provide various service measures such as inquiries, messages, room key storage, luggage handling, storage and storage. 5. Provide various figures, room rental statistics, room analysis, and sales analysis. 6. Handle customer complaints. Scope of jurisdiction: 1. Front office employees. 2. Facilities and equipment in the hotel front lobby and the area under its jurisdiction. 3. The health responsibility area under the front office department. Concurrent functions: Job Description Lobby Manager Position Name: Lobby Manager Direct Supervisor: Front Office Manager Job Responsibilities: Responsible for normal working order and safety in the hotel and handling daily guest complaints and opinions Direct Responsibilities: 1. Responsible for inspecting all aspects of the lobby The facilities in the area are complete. If repairs are needed, the engineering department should be notified in time. 2. Supervise and inspect the cleanliness and environmental sanitation of the hall, check the appearance and work efficiency of front office staff, and report any problems discovered to the front office manager. 3. Assist or represent the general manager in connecting with VIP guests. 4. Solve guest complaints as soon as possible, try to meet guest requirements, and maintain a harmonious relationship between managers and guests. 5. Make sure all necessary preparations are made before the guest of honor arrives. Such as registration card, welcome card, checking room cleanliness and layout standards, etc. Greet every distinguished guest and escort them into their room warmly and politely. And approve the placement of fruits, flowers and gifts in accordance with work procedures. 6. Compile the daily arrival, departure and hotel guest list, memorize their names, send off each departing guest, and implement every detail of the VIP reception. 7. When the hotel is full, actively cooperate with the reception staff to accommodate guests. 8. During the night shift, check the public areas of the hotel and the working status of employees and notify relevant departments of any problems found. 9. When guests have questions about the bill, they will be handled in accordance with the relevant regulations of the hotel and the authorization of the general manager. 10. Assist the Security Department in investigating unusual objects and unwelcome guests. When necessary, handle emergencies in accordance with emergency handling procedures. 11. Lobby, equipment, and facility management report repairs in a timely manner and supervise and inspect the quality of maintenance. 12. Insist on recording what happened that day and the handling of complaints in the duty record book every day, and submit it to the front office manager. 13. Delegate authority to direct reports. 14. Inspect and supervise and inspect the various business work of employees in subordinate departments. 15. Understand the work status of each department and the assessment of relevant data. 16. Regularly listen to performance reports from subordinates and evaluate their work. 17. Fill out fault notes and reward notes for direct subordinates and execute them in accordance with approved procedures according to authority. Approval of fault notes and reward notes reported by direct subordinates shall be approved in accordance with the principle of hierarchical approval and submitted to the Human Resources Department for approval and execution. 18. Coordinate the communication between various departments. Leadership Responsibilities: 1. Responsible for the completion of lobby management work goals. 2. Responsible for the disciplinary behavior of the assistant lobby manager and the overall mental outlook of the work order. 3. Be responsible for the impact that the deputy lobby manager’s work errors have on the company. 4. Responsible for the supervision and inspection of the work in the lobby and the execution of the work. Main powers: 1. Have the right to supervise, inspect and handle the work and appearance of the staff in the lobby. 2. Have the right to adjudicate disputes between staff in the lobby. 3. Have the right to comment on the work of staff in the lobby. Scope of jurisdiction: 1. Staff in the lobby. 2. Lobby facilities and equipment. 3. Hygiene responsibility area in the lobby.