How to call back

Let's look at two phone scenarios first:

Scene 1: "Hello, is this xxx? I'm xx Education. I'm calling to pay a return visit. Do you want to ask if you passed the exam? Which district did you pass? Oh, oh, congratulations (never mind, fight next time). Do you have any suggestions for our xx education? Oh, oh, no, right? All right. Sorry to bother you, bye.

Scene 2: "Hello, is this classmate xx? Oh, haha, I am a teacher of xx Education. I'm calling this time to pay a return visit to us. I want to ask whether our exam is satisfactory. Oh, I passed the exam. That's great. Congratulations. Oh, I failed the exam. It doesn't matter. We'll be ready next time. After all, our foundation is still there, and there is a great chance of being admitted next time. ) "After a simple chat, the following suggestions were introduced. "Do you have any suggestions for our xx education? In other words, where do you think we have done something inadequate? We strive for Excellence in order to better serve students! " After that, listen to the suggestions patiently, make records, give some affirmation to the other party's suggestions, and thank them.

As soon as I got back to the phone, I thought of crying in the office. Good. The tone is gentle and natural, and I also get the information I need for a return visit in my concern for students. There is a sharp contrast between the two telephone calls before and after, so it is very easy and natural for an experienced teacher to call at the back. Then why do you get completely different results at the same time and with the same breath? My experience is as follows:

The first is the tone of voice:

The second is the ability to adjust in time after rejection. This kind of work similar to customer service is actually very stressful, some of which comes from the pressure after being rejected. The emergence of AI intelligent voice robot has well dispersed this part of the pressure, but such a super smart phone call back still needs manpower. If you are depressed after being rejected once, you will become more and more depressed after making a few phone calls, and finally you don't even want to mention the microphone. What's more, you get scared when the phone rings. On the contrary, the spirit of bravely facing setbacks and the ability to quickly adjust their emotions are very applicable in this case. When someone refuses me once, I will think of what I did badly. Next time, I will try to talk to my customers. The more I talk, the better the conversation will always be.

Think about real life, not everyone can talk, and it is normal to be rejected several times on the phone!

The above is my personal idea about making a return call, which is not only suitable for making a return call, but also suitable for communicating with people.