Personal year-end summary of hotel security

Personal year-end summary of hotel security (6 comprehensive articles)

Time flies, and in a blink of an eye, we will usher in a new year. During this year, everyone was exposed to many new things and learned a lot of new knowledge and skills. You can't just work hard. Write a year-end summary to prepare for next year's work! Don't think that the year-end summary can be handled casually. This is an opportunity to show your expressive ability. The following is a year-end summary of hotel security made by individuals for everyone (6 general remarks), welcome to share.

Personal year-end summary of hotel security 1 1. Theft cases within the jurisdiction of the hotel have been significantly reduced.

In the first half of this year, the number of theft cases in the jurisdiction dropped significantly compared with previous years, mainly due to the following aspects:

1. Hotel leaders attach great importance to safety work, investing more than 20,000 yuan to refit the closed-circuit recording and monitoring system for the hotel, and spending more than 4,000 yuan to equip the security personnel with new walkie-talkies and improve the hardware facilities, which has played a certain deterrent role for criminals.

2. The Security Department has also adjusted its staffing and increased the number of security guards, from thirteen to fifteen now, ensuring that at least two security guards are on duty in each shift. The security personnel were trained in post business, the post responsibilities of each post were clarified, the sense of responsibility and sense of responsibility of security personnel were strengthened, the inspection of all floors in the hotel and surrounding jurisdictions was intensified, and the inventory registration system for strangers entering and leaving the hotel was tightened to ensure that criminals had no opportunity.

3. Actively cooperate and assist public security personnel, give full play to their own hardware advantages, provide favorable clues for detecting property theft cases within their jurisdiction, and do their due duty for public security departments to solve cases as soon as possible.

Second, the fire-fighting facilities and equipment are operating normally, and no fire safety accidents have occurred.

The fire department also attaches great importance to the hotel's fire safety, and lists the hotel as a "key unit of fire safety", and regularly inspects and guides the hotel's fire safety work. In the first half of the year, the fire department conducted an all-round fire inspection of the building, and put forward fire rectification opinions and issued rectification opinions in view of the existing problems and fire safety hidden dangers of the hotel.

After receiving the rectification opinions, the department organized relevant personnel to conduct a comprehensive and thorough inspection, maintenance and cleaning, cleaned up the sundries piled up on the fire safety passage, replaced a number of door closers and lamps, effectively rectified according to the requirements of the fire rectification opinions, and passed the subsequent fire safety rectification audit at one time.

At the same time, the department took this fire safety inspection as an opportunity to learn lessons and experience, and regularly organized personnel to inspect, repair and maintain the fire facilities and equipment, so as to keep the fire facilities and equipment in good condition for a long time, ensure that they are not stuck at critical moments, and ensure the safety of hotel personnel's lives and property.

Three, mechanical equipment is running normally, no major mechanical accidents in the first half of the year.

In the first half of the year, all kinds of fire fighting equipment in the hotel were in good working condition. There are many kinds of fire-fighting equipment in hotels, which are technically difficult and complicated to operate. This requires operators to have comprehensive and excellent technical skills. In this regard, the department starts with the recruitment of personnel and strictly selects them, requiring candidates to hold professional qualification certificates and be proficient in operating hotel fire-fighting equipment.

At the same time, the department requires equipment operators to check the fire-fighting equipment in the hotel at least twice a day, check and maintain all the equipment once a week, try out the equipment that has not been used for a long time once a week, solve the problems in time when they find them, and report the problems that cannot be solved to the superiors in time to ensure the equipment to resume operation in the shortest time and ensure that all the equipment and facilities are in the best running state at all times.

4. No industrial accidents occurred in the first half of the year.

In the first half of the year, the department also attached great importance to the personal safety of hotel employees. Constantly improving rules and regulations and strengthening system implementation is one of the important factors to prevent potential safety hazards and ensure employees' own safety. Any management work is human's work first, and the core of human's work is ideological education, and safety work is no exception. Doing a good job in preventive education for employees has become an important topic in safety work. Preventive education can improve employees' awareness of prevention and build a solid barrier in daily safety prevention work. Therefore, we always put prevention education in an important position in safety work.

Personal Year-end Summary of Hotel Security 2 xx is the most crucial year for Oriental Hotel to achieve the "three-step" strategic goal. According to the general idea of "basing on the market, strengthening management, laying a solid foundation and standardizing management" put forward by the chairman, combined with the actual situation of our department, our department strives to achieve the overall management goal of "promoting quality with service, creating brand with quality and seeking development with brand". Do a good job in public security and fire safety, strengthen the safety training for hotel employees, actively coordinate the work of all units, and make their due contributions to the long-term and stable development of the hotel.

Generally speaking, our work in the past year has many good aspects and many shortcomings. In order to give full play to our advantages and disadvantages in the future work, the security work this year is summarized as follows:

First, the assessment indicators have been fully completed.

In xx years, under the guidance of hotel leaders at all levels and with the joint efforts of all staff, our security department successfully completed the security tasks throughout the year. No major accidents occurred in one year, and the integrity rate of fire control facilities and equipment reached 100% in the whole year. Conduct fire safety training for all departments of the hotel. It really played the role of escort.

Second, establish and improve the performance appraisal system, implement the incentive mechanism, and give full play to the enthusiasm and creativity of employees.

The implementation of performance appraisal is the need for our hotel to strictly manage enterprises and strengthen management, and it is a strong foundation for implementing the target responsibility system. Combining with its own characteristics, our department directly links employees' salaries and bonuses with their personal work performance, and through continuous improvement of the incentive mechanism, we can maximize the enthusiasm and creativity of employees. There are many touching examples.

At the beginning of this year, our city suffered a once-in-a-century ice and snow disaster, and the local temperature was-12 degrees, a record low temperature. The staff of our department are all on the front line, and the cold weather has brought some difficulties to our work. But our staff, without complaint, still stick to the front line to ensure the personal and property safety of guests.

While employees take the hotel as their home, the department also insists on being close to and caring for employees, anxious about their worries and thinking about their thoughts.

Three, strengthen management, continuous learning and training, and strive for quality service.

Nowadays, the competition for talents in the tourism service industry is particularly fierce. Only when the hotel is full of excellent personnel can the management of the hotel flourish. While retaining outstanding talents, the department has strengthened the training for all employees. Has conducted two relatively concentrated theoretical and practical training. Every month, the average spare time training reaches 10 class hours. After each morning shift, no one left, but took the initiative to stay and train. Through the training and retraining of employees, the knowledge of hotel awareness, etiquette, public security and fire fighting has been strengthened. The post operation was further standardized, and the standards were unified in view of the shortcomings of individual personnel in commanding vehicles and opening and closing doors. The concept of serving guests has been obviously strengthened, such as helping guests carry their luggage and taking care of handbags left in the parking lot. The guests praised my security guard for his noble style and won honor for our hotel and department.

Due to the particularity of the hotel industry, the needs of guests often conflict with our work requirements. Some guests don't understand, often abuse the security guards, and even make some excessive behaviors. Our security guards adhere to the tenet of "the guest is the object of service", do a good job patiently and meticulously, never respond to the insults of the guests, but try their best to make the guests get happy consumption.

While serving customers well, we also serve internally. Since this year 10, the trade union of the head office has carried out many recreational activities, such as mountaineering activities and fire safety drills held in Dongbaoshan. In order to make these activities go smoothly, the staff of our department are loyal to their duties, giving up more than 10 hours of rest time, ensuring the safety of various activities, and successfully completing the tasks assigned by the organs of the head office.

Four, efforts to do a good job in the hotel security and fire control work, strengthen the maintenance of fire control facilities and equipment.

Safety work is the foundation of enterprise survival. Under the guidance of the hotel head office and the general manager's office, our department adheres to the policy of "safety first, prevention first" and earnestly and solidly does all kinds of safety precautions.

In order to implement the fire safety work, we carry out the instructions of the general manager of the hotel and our department, emphasize safety precautions every Monday and Friday, arrange safety precautions and strengthen safety inspection. In view of the long time and heavy tasks in the renovation construction site of the third floor restaurant and the north building, key preventive measures were implemented and the number of inspections was strengthened. During the several months of renovation, we sent security personnel to monitor the site, and at the same time implemented the hot work approval system, so that no hot work was carried out without approval or operation certificate, and the safety work was truly implemented.

Hotel security personnel's year-end summary 3 xx is coming to an end. Under the leadership of the manager, the security department successfully completed the work of 12. Our three headwaiters, Qi Xin and Qi Xin, have made great efforts in protecting hotel safety and managing classes. The following is the year-end summary of xx:

Daily work At the beginning of this year, we still managed the class according to the workflow of the Security Department. Go to the control center 20 minutes in advance every day for the pre-class meeting. Check gfd first, who is employed in this class, and the unqualified employees will be corrected face to face. Summarize the shortcomings of the previous day's work, arrange the personnel on duty at that day's post, and then lead the team to take over and complete the work of that day safely. Patrol the work of each post every hour, find problems, correct them face to face and point out the best solution, so that the post personnel can master the business knowledge in actual work and complete their jobs better. Constantly convey safety awareness to employees, strengthen safety education, and how to deal with problems decisively and rationally. After work, summarize the class problems encountered in the work that day, explain the digestion face to face, and never bring the problems to the work the next day. Strengthen communication with other classes, foster strengths and avoid weaknesses, and lay a solid foundation for better management of this class. Finish all the tasks assigned by the manager on time, and feedback the completion in time, so as to finish what we started, that is, our class failed to complete the assigned tasks and conveyed them to the next class in time. The first duty of the foreman is to be responsible to the manager, so we should do the work well and do it first.

Looking at the overall work this year, we pay attention to discipline internally and safety externally. There is no big problem in discipline. All employees can finish the work assigned by the foreman on time, but very few employees have loose discipline and low enthusiasm. They go to work as they please, especially when they work at night, and they are unaware of potential safety hazards and cannot find problems in time. Safety: Strengthen the inspection of the hotel, especially the auxiliary rooms, decoration areas, dressing rooms, business bars, etc. , and carefully, carefully and repeatedly check. When checking the auxiliary room, we found that the waiters and waitresses stole things, which showed that our work had improved obviously. Safety work is a long-term and arduous work, which needs constant attention. The renovation of the hotel began in May this year, and is now basically over. During the renovation period, each shift is centered on the foreman, and all positions cooperate closely to prevent the outflow of hotel property, strengthen the safety construction and fire prevention work in the renovation area, and prohibit irrelevant personnel from entering the renovation area. On the whole, the construction progressed smoothly, and no major safety accidents occurred, which made us gain valuable decoration safety experience and laid a good foundation for the renovation again next year.

I went out to train twice this year in fire fighting and counter-terrorism, and learned a lot from the two trainings. I have improved my security awareness to a certain extent, especially in anti-terrorism. In terms of security, anti-terrorism is a brand-new knowledge point, including the understanding of explosion and how to find and identify explosives. At the same time, it has also improved its negative shortcomings in security work, so that it has a higher starting point in its management level and business ability.

The manager often teaches us that the workflow of the security department is the same every day. How to constantly improve yourself in one year's work? This requires us to do better in technical work. Of course, I also have some shortcomings in my work, such as lack of communication with post-90 s employees and failure to grasp their ideological trends in time, so I did not give full play to their work ability; My ideology and sense of responsibility are not strong enough, my work in system and discipline is not very solid, and my work experience and post business need to be further studied and improved. In the next work, communicate with new employees more, get to know new employees through communication, and let employees play their roles better.

Personal Year-end Summary of Hotel Security 4 According to the hotel security work arrangement made at the beginning of the year and the security work objectives put forward by the senior leaders of the hotel group, in order to strictly implement the hotel's work policy of "prevention first, safety first", this department cooperated with the hotel to set up reasonable post allocation, standardize the work, provide programmed services, and at the same time do a good job of increasing revenue and reducing expenditure and develop new projects to further improve the hotel's security work. The annual work is summarized as follows.

First, fire management.

Strengthen the training of employees' fire protection knowledge. This year, fire supervisors were sent many times to learn fire protection knowledge and knowledge for employees of key fire control units, and the monitoring center staff were trained and assessed in the operation of monitoring system skills. After the examination, the monitoring personnel showed that they could skillfully use all kinds of knowledge and skills to carry out related operations, but also showed a calm and skilled substantive performance.

According to the requirements of the fire brigade, the security department regularly checks the safety facilities of the hotel and makes records. The unqualified items detected were rectified in time, and the damaged fire-fighting equipment such as fire evacuation indicator lights and emergency lights found during the inspection were reported lost and replaced in time. At the beginning of this year, a batch of expired gas masks were announced to be replaced. Recently, according to the requirements of the security department, posters were posted outside the computer rooms of the hotel to prevent accidents. And before the festival or when there is a major reception task, increase the frequency of inspections to prevent unsafe accidents.

Under the guarantee of perfect equipment foundation and skilled fire fighting skills, there has never been any kind of fire in the hotel this year. Although we are currently winning any honor, our department is honored to successfully complete this year's safety indicators.

Second, the past and parking lot management

The focus is on the standards and norms of appearance and behavior. Gate 1 is a guest's first impression of the hotel, and it is also the guest's first impression of the service quality of the hotel. According to this feature, the security department has conducted strict skills training and skills assessment for the staff on duty at Gate 1 for many times. In order to maintain the integrity of the staff at Gate 1, the security department should try to choose security guards with good image, good temperament and perseverance to arrange at Gate 1, so that guests can feel safe and comfortable when entering the hotel. The requirements of gate 1 are that the vehicles entering the gate should be arranged neatly, orderly and standardized, and parked according to the stop sign line to ensure the smooth flow of vehicles entering and leaving, and the gate staff should have standard and standardized command gestures for vehicles entering and leaving.

The main responsibility of Gate 2 is to manage the vehicles entering and leaving. Because the old car access card is lost, it is easy to leave the possibility of theft for criminals. According to this feature, the department has continued the practice for XX years. At the beginning of this year, the department re-used the new car access card to ensure the safety of guests' vehicles. In order for security personnel to better manage the front and rear parking lots, ministry of materials and equipment, who maintains the hotel property, carries out routine maintenance work on the existing stainless steel roadblocks and the electric doors of Gate 2, ensuring the normal management of motor vehicles and the safety of employees punching in and out.

For the large parking lot in the backyard, in addition to the planned area for employees to park motorcycles, electric cars and bicycles, orderly parking is required. It is also emphasized that the cars in the hotel must be parked at the designated location, so that the passenger vehicles can be parked in turn according to the designed location, and the reception of important guests, motorcades and conferences has been successfully completed many times, which has been well received by the guests.

Third, monitoring management.

The monitoring room, like human eyes, is the first reflector of all kinds of hidden dangers and accidents in the hotel and the first window to discover all kinds of situations. Since the opening of the hotel, the monitoring equipment has been running 24 hours a day, so some equipment aging, such as decreased smoke sensitivity, blurred camera, video display failure, etc., are all caused by equipment aging. With the strong support of hotel leaders and general manager Liang, some monitoring equipment has been replaced and maintained. It is expected that the remaining aging equipment will need to be replaced next year. Due to the serious and responsible work of the monitoring personnel, several accidents were discovered at the first time. Due to the timely discovery, proper handling and strong support, it was effectively controlled and no accident occurred, so there was basically no major danger, including the incident that the guest at Gate 1 forcibly said that the car was scratched in the hotel, and it was confirmed that the car was not injured in the hotel through surveillance video. It strongly shows that good equipment operation can ensure the life and property of the hotel to be effectively guaranteed, and of course relevant personnel are also indispensable. In order to ensure the safety factor of the hotel, security guards can conduct a comprehensive inspection of the hotel. Our department has increased the number of patrols this year, so that the team members can carry out the patrol work more carefully.

Fourth, internal management.

Since xx, we have continued to follow the department and put forward the management objectives of "strengthening the quality of personnel, standardizing work standards" and "striving for an excellent hotel department". After continuous training and study, the quality, service skills and ideology of the players have been improved to some extent. Punish and restrain employees who don't abide by the hotel and departmental rules, check employees' articles entering and leaving the hotel, and assist the general manager's office to implement various rules.

Verb (abbreviation of verb) training

This department insists on on on-the-job training for new employees, and then carries out comprehensive training after they are familiar with their posts, so as to improve employees' mental outlook, professional ethics, service skills, service standard language, dedication and love for their posts, the spirit of unity and cooperation, and the work requirements of "teaching by example" and "strict management and standardized operation". And the department manager will be sent to Zijing to give lectures to other members of the department to learn the experience and knowledge related to their own work, so that employees can do things themselves.

Six, open up new projects

Cooperate with the new project development proposed by the hotel, and implement the parking lot charging system before and after the hotel. From August to165438+1October, the amount of low * * * charges reached 20,000 yuan. Although some guests complained that some players received a lot of dirty eyes and saliva during the charging process, it is an indisputable fact that the economy created for the hotel. However, charging is a double-edged sword. At the same time, the department also considers the actual safety of guest vehicles. On June 5438+ 10 this year, at the request of the department, a sentry box was set up for gate 1, which greatly strengthened the monitoring of gate 1 and tried its best to escort the vehicles parked in the hotel.

Seven. Cooperation with other units

Many times with the relevant units and departments in charge of close contact, friendly cooperation, and during the festival courtesy condolences. The relevant cooperation contents include cooperating with the National Security Bureau to control hotels, assisting the public security department to investigate hotel incidents, inspecting fire-fighting facilities and equipment with the fire department, and contacting fire-fighting companies to inspect, repair and replace fire-fighting equipment. Make security work more convenient in cooperation with foreign units and organizations.

Eight, the existing problems

1 The security guide at the boarding gate is not active, lacks a smile and has poor service significance. The security courtesy of Gate 2 is poor, and the posture of standing guard during rush hour is not in place. Monitoring security guards sometimes sleep on duty, and there are incidents in which guests' vehicles are scratched. Management requirements are not high and lax, work is not solid enough, and measures are not effective enough. Managers at all levels attach importance to layout and ignore inspection. For the above problems, our department will certainly take effective measures to strengthen training and management, so as to improve the work.

This year, the hotel successfully held various large and medium-sized conferences, the Golden Week of Tourism and the work during the "jingdezhen international ceramic fair". The security department worked overtime, which left a deep impression on Chinese and foreign guests with excellent service consciousness, full service enthusiasm and good service attitude, and was also affirmed by the leaders.

Looking back on the past year, with the strong support of leaders at all levels and the efforts of colleagues in various departments, we have made some achievements, but our working methods need to be improved and our work experience needs to be accumulated. In the future work, we will make persistent efforts, strive for perfection, and make the work more detailed and deeper. We have reason to believe that with the care and support of leaders and the understanding and cooperation of brother departments, Haha Mud will make greater achievements and contributions to the global take-off.

Personal year-end summary of hotel security 5 I am an ordinary hotel security guard. In my mind, Huang Bei Hotel is my home and the leaders are my parents. My colleagues are my brothers and sisters, and the hotel is my own business. I will carefully guard my home and let it thrive in a safe environment. I understand that as a family member, a security guard has a great responsibility to "protect the hotel and my home".

Security is a special and dangerous job, but I am not timid or afraid. Chiwabo, president of Carnegie Steel, once said, "We don't work for the boss, not just to make money. I am working hard for my dream and bright future. We can only improve ourselves in performance. " Therefore, we must uphold a serious work attitude, do a good job in daily seemingly dull work, and do it well if you want. Resolutely complete every task assigned by the superior leaders, so that the leaders can rest assured.

With the help of team Chen, we successfully completed this year's work task, which was satisfied by the tenants and recognized by the leaders. Our work this year is rather heavy. There are several households with fire fighting construction, and there are many and complicated personnel entering and leaving. This increases the pressure of our work. In this case, we have strengthened the supervision and registration of personnel entering and leaving, construction personnel, and conducted regular floor inspections to eliminate hidden dangers of accidents. I'm Ms. Zhu. She is ill in Room 802. Every time she gets sick, she will smash more than a dozen flower pots in our hotel. Sometimes this will throw objects at high altitude. In order to protect people's lives and property when she was sick, the vehicle was not injured, and she helped the leaders and community workstations to maintain the scene, which was praised by the leaders.

After work, under the leadership of the captain, we conducted physical training for security guards, including queue training and military sports rights. Adhere to the expected goal and complete the training plan with good quality and quantity. I was complaining at first, but I understand that as a security guard, only with excellent business and physical fitness can we better play the role of "training for 1000 days and using for a period of time". How can you play your role without hard training? So I'm not afraid of hardship and fatigue, so I stick to it.

As a security guard or volunteer fireman, the management company organized many fire safety lectures and trainings this year, and learned the emergency measures of fire safety in normal life [free of charge]. Combined with the fire-fighting equipment and facilities of our hotel, we carefully studied records, mastered fire-fighting knowledge, and regularly inspected and maintained the equipment, with the policy of putting prevention first and combining prevention with elimination, to ensure the safety of tenants' lives and property.

In my work and life, my one-year summary is as follows:

1. Resolutely obey the leadership, carefully understand and implement the company's economic management strategy and work and the spirit of instructions, and implement them in the actual work of the post, always putting the protection of the company's interests first.

2. Strict hotel security management, dare to fight criminals.

3. Strictly keep records of vehicles entering and leaving, and charge the toll vehicles according to the requirements of security guards, so as to achieve civilized service.

4. Under the leadership of the captain, we carried out the greening and maintenance of the hotel. Create a harmonious and civilized hotel.

5. Adhere to the fire protection policy of "prevention first, combining prevention with elimination", improve the inspection and maintenance measures of fire-fighting equipment, strengthen the training of fire-fighting knowledge, raise the awareness of fire prevention, master the operation methods of fire-fighting equipment, and ensure safety.

The above is what I have done well in the past year. Looking at the objective self-analysis of my work over the past year, I have the following shortcomings. I am willing to correct and criticize the leadership in order to further strengthen and correct it in future work.

1, work is slack.

2. Work experience and related management knowledge need further study and accumulation.

The year of 20xx is coming, and we will welcome it with great enthusiasm. The new year means new opportunities and challenges. Today's flowers are better than in the past, and tomorrow's flowers are expected to be redder. I firmly believe that under the wise decision of the company leaders, the future of the property management company will be better. As a member of the company, I will make a modest contribution to the company in the coming year.

Personal year-end summary of hotel security 6 Security is a special, very dangerous and very glorious job. As a security guard, it is the responsibility to protect the property safety of the hotel and the life and property safety of passengers and hotel personnel. Security is a great responsibility. We don't work for our family, much less for our boss. We are working for ourselves. Therefore, we must uphold a serious work attitude, do a good job in daily seemingly dull work, and do it well if you want. Do your own job well, complete every task assigned to me by the leader in good condition, and let the leader rest assured.

Under the correct management of the company's leaders, as a member of the company's security department, I take the safety precautions of the company's areas and articles as my own responsibility and do every job well. In order to do better in the future, I want to summarize my work in the company for one year as follows:

1, obey the superior leader.

As the security guard of the company, I obey the leadership, take the overall situation into consideration, stick to my post and take my work seriously.

2. Be law-abiding and polite.

Compliance with rules and discipline is the basic requirement of qualified employees and the premise of smooth development of all work. Therefore, I am proud to abide by the rules and discipline in my work and strictly abide by the company's labor discipline with practical actions.

3. Establish a correct sense of service.

At present, some people in the society have some prejudice against security personnel, which brings some trouble to their work. Therefore, as a security guard, I can treat it correctly, establish a rigorous and serious sense of service, do my duty for the safety of the company and do my job well.

4. Keep learning, make progress and improve the business level.

If we want to do a good job in security, we must understand the responsibilities, requirements and work contents of security work. For me who haven't worked long, these aspects are still lacking. In order to do a good job in safety, I first learned to protect myself through books.

The contents and requirements of safety work; Second, learn from comrades who have work experience and know how to defend their work, and strive to do a better job; The third is to do it according to the requirements of the leaders and perform their duties seriously. Enrich yourself and improve your working ability through various learning methods.

5, pay attention to practical results, improve safety awareness.

After work, the department also trained and mastered the job responsibilities and fire safety professional knowledge of security guards, so that we can skillfully apply them to our work, so that we can master the use of fire extinguishers, the methods of evacuation and self-help, and how to report fire and the matters needing attention when reporting fire. When dealing with emergencies, we should try our best to reduce the situation and not bring negative effects to the hotel.

There are still many shortcomings in the work, such as lack of communication and coordination ability and insufficient execution.

In the future work, I will continue to obey the arrangement of the company's leaders, do my own work in a down-to-earth and serious manner, and strive to ensure the safety of property and articles within my jurisdiction. At the same time, respect others, actively communicate, do their duty, strengthen patrols, and continue to work hard for the safety of the guarded areas.

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