Summary of the property management work of the subdistrict office

Summary of the property management work of the subdistrict office

Under the correct leadership and strong support of the company’s leadership team, and through the joint efforts of all employees of the property service center, many difficulties have been overcome , successfully completed various tasks assigned by the company. All employees were dedicated and worked hard to promote the implementation of various tasks and successfully completed the annual work goals.

Looking back on the past year, it has been a difficult and busy year for our property service center. We have completed the preliminary intervention work of the first phase of the project; completed the establishment of service center personnel; improved various management rules and regulations in accordance with the company's rules and regulations and combined with our own actual situation; successfully completed the first phase of housing delivery and normal services development of work. The following is a detailed summary of the annual work of our service center:

1. Carry out early intervention work

In March of this year, the company transferred key personnel from various departments to the project and began to take over the previous work. Preparatory work.

(1) Complete the takeover and acceptance of the first phase of the building, send the problems found to the project department, and track the rectification of the problems.

(2) Complete the recruitment of property service center personnel.

(3) Complete the establishment of the property service center.

(4) Complete the land reclamation work in the community.

2. Business work

(1) Throughout the year, 1,461 households were moved into the house, including 30 facade households and 1,431 residential households. The total property fee collected is 14,477.6 yuan, the garbage removal freight is .7 yuan, the milk box is NT$, the oil fume check valve is NT$45,150, and the decoration deposit is NT$.

(2) Decoration management. Throughout the year, 526 households completed decoration approval procedures. 36 households checked in. 25 cases of illegal decoration were found, and 22 cases were rectified.

(3) Throughout the year, we handled 1,732 complaints from owners for repairs. The problems were mainly concentrated on the quality of the houses, and handled 3 complaints on the quality of property services.

(4) Apply for 23 fixed parking spaces in *** community, and charge temporary parking fees in *** yuan.

3. Department Management

(1) The property service center consists of five departments: Security Department, Cleaning Department, Engineering Department, General Department, and Property Management Department. There are 83 employees on the job, including 39 in the security department, 30 in the cleaning department, 9 in the engineering department and 5 in the office.

(2) Improve various rules and regulations and establish an internal management mechanism. In accordance with the company's various rules and regulations and in combination with its own actual situation, the service center has improved various needs such as "Administrative Management System", "Performance Appraisal System", "New Employee Induction Training System", "Emergency Processing Process", "Positions of Each Department" Responsibilities, "Training Lesson Plans for Each Department" and other institutional materials, and at the same time increase assessment efforts to ensure that all work is carried out steadily.

(3) Earnestly implement the training system and improve the overall quality of employees. First, we start with the ideological and political work of the heads of each department, give full play to the exemplary role of managers, lead all employees to change their concepts, and strengthen business training. We carry out 10 centralized trainings and 22 group trainings throughout the year, and internal training for each department is conducted once a week. Continuously improve the overall quality of employees;

4. Safety management

(1) Implement temporary access card management for decoration personnel entering the community, and refuse to allow undocumented personnel to enter the community.

(2) Implement release and registration management of items taken out of the community to effectively control the occurrence of decoration personnel taking away owner items privately.

(3) Implement charging management for vehicles entering and exiting, and guide vehicles to park in a civilized and orderly manner. Adopt "warm reminder" notification methods for vehicles parked and parked indiscriminately to control the occurrence of vehicles parked and parked indiscriminately.

(4) Implement the method of assigning personnel to positions and dividing responsibility areas to effectively manage the order of the site.

(5) Use electronic patrol equipment to conduct regular inspections of the community.

(6) Handled 2 cases of theft, 1 case of fire, 12 cases of damage to public facilities in the community, 2 cases of picking up the owner's belongings and returning them to the owner.

(7) Service aspects

1. Organize an etiquette and civilized duty education in the form of a regular meeting every week, standardize the words and deeds on duty, and require the use of civilized services during duty. Use your language so that you don’t fight back when hit or scolded.

2. In view of the outstanding problems in vehicle management such as insufficient explanations, irregular language, frequent complaints, and repeated conflicts with car owners and inability to provide services, the first step is to strengthen the management system and charging plan. Training, check the employment of door posts, and select relatively outstanding team members with strong comprehensive qualities from all team members to the door posts;

(8) Team management and construction. When it is difficult to recruit personnel, staff turnover is high, and the overall quality of security guards is low, we should improve training measures, adopt a step-by-step approach, conduct phased training, arrange for training squad leaders to fully follow up and take responsibility, strengthen induction guidance, and timely grasp team members ideological status, promote communication, and maintain team stability.

5. Environmental Management

(1) In terms of sanitation and cleaning work, all the cleaning staff worked together to overcome many difficulties and successfully completed the sanitation land reclamation work, restoring the original construction status to Transformed into a clean and tidy living environment now.

(2) Complete various tasks assigned by the service center.

(3) Use weekly meetings to strengthen the training of cleaning staff’s service awareness.

(4) Material purchase and use: Resolutely implement the company's management philosophy of "saving expenditures and increasing efficiency", purchasing on demand and replacing old materials with new ones, so as to minimize the bad consumption of materials.

(5) Handled more than 30 flooding incidents.

(6) The owner complained about cleaning work once.

6. Project Management

(1) Successfully complete the takeover and acceptance of the first phase of the building, and send the reflected building quality problems to the project department, and send a dedicated person to follow up and make corrections Condition.

(2) Implement an area of ??responsibility system internally, arrange dedicated personnel for management, and effectively handle various matters reported by owners for repairs.

(3) Regularly inspect the public lighting in the community and track the maintenance work of the project department.

(4) Complete the locking of the elevator machine room door.

(5) Carry out renovation inspections and rectification of violations. Found 25 cases of illegal decoration and persuaded the owners to make corrections in 22 cases.

(6) Complete the replacement of the circuit breakers of the second and third group distribution boxes.

(7) Use regular meetings every week to conduct work summaries and strengthen service awareness and service skills training.

7. General Department

(1) Completed the room entry work well.

(2) Strictly controlled the daily expenses of the service center.

(3) Complete monthly employee attendance and report to the company.

(4) In accordance with the company’s requirements, the material procurement and storage work of the service center was completed.

8. Work Difficulties

(1) The problems left over from the construction period and other reasons have brought great difficulties to the development of our service center. . Water seepage on the wall, leakage in the bathroom, and damage to the security door are several major problems we encounter when receiving repair reports from owners.

(2) Road planning and design Since the roads in the community are relatively narrow, and vehicles all travel in one-way lanes, the six planned entrances and exits have brought great inconvenience to our management work and greatly increased the cost. This reduces the number of security personnel and reduces the effective maintenance of personnel on site.

(3) Design defects lead to inconvenience in decoration. As the reservation of exhaust holes in the bathroom was not taken into account during construction, the owner damaged the appearance of the exterior wall of the house and interrupted the water supply pipe when drilling the exhaust holes. situations happen from time to time. The outdoor position of the air conditioner only considers the condensation drainage problem of the air conditioner, and does not consider the drainage problem of the outdoor unit in winter, which will also bring inconvenience to our future work. Summary of the Property Management Work of the Subdistrict Office II

1. Community Overview

The xxx Road community is located in the prosperous xxx, bordering Bayi Road to the south and Yingpan East Road to the north, with an area of ??approximately It covers an area of ??xx square kilometers, has a permanent population of xxxx households, and a total number of xxxx people.

There are 4 units in the jurisdiction: xxx, xxx middle school, xxx police station, and xxx office, more than 200 self-employed households, a cultural art market, and an antique flea market.

2. Development of basic property management work

Since taking over the xxx property management work in March this year, the community has attached great importance to it, established a property management leadership team, and formulated a work plan. Do your daily work well.

1. Strengthen leadership, standardize operations, and increase investment. The community hired six sweepers, one water and electricity maintenance worker, and five flea market managers. It clarified the management responsibilities of the sweepers, supervisors, and coordinators of the property management center, held regular meetings, and implemented a road section responsibility system. The community also invested money to unify uniforms, purchase cleaning tools and three sweepers, and equip the building with more than 40 trash cans, with a total investment of more than 20,000 yuan.

2. A three-day comprehensive cleanup of the piles and illegal structures in Buildings 3-6 on xxx Road and Paohou Street was carried out. The flower beds in the courtyard were also replanted, and a dedicated person was asked to inspect the three buildings. Carry out daily management of flower bed hygiene. The community has also stepped up cleaning efforts and implemented a system of fixed posts and responsibilities.

3. Intensify publicity efforts. Community red armbands carry out electric loudspeaker propaganda "No littering, protect the environment" along xxx every day. Effectively curbing uncivilized behavior

4. The community has rectified parking on blind lanes, purchased equipment, and set up isolation piers in front of the city’s No. 1 Middle School and in front of Chinese Steamed Restaurant to eliminate parking on blind lanes.

5. The garbage in the stone sculptures along xxx Road was cleaned up, and the community hired special personnel to clean it every day to achieve normal management.

3. Innovation in community property management work

While doing a good job in basic work, the community has innovated the property management work based on reality.

1. In terms of work promotion, a system of rewards for hard work and punishment for laziness has been adopted for the staff of the property management center. An agreement has been signed with the employed personnel to clarify the responsibilities, and a reward of 50-100 yuan will be given to those who have done a good job. Provide rewards and punish those who make mistakes in their work to increase their enthusiasm for work. Increase supervision and inspection, and have health professionals and supervisors conduct daily inspections

2. Promote residents’ autonomy through building management. Due to the unique geographical location of this community (the community is located in the center of Changsha, surrounded by Changsha No. 1 Middle School, xxx Primary School, cultural art market and flea market), our community neighborhood committee has worked hard on "autonomy". According to each building Different management models have been adopted in different situations. First, owners committees have been established in Buildings 3-6 to adopt residents’ autonomy for management. Second, for the buildings in the Municipal Museum and the Municipal No. 1 Middle School where formal property companies and owners committees have been established, communication and supervision with the companies and owners committees have been strengthened. It has better promoted residents' autonomy, safeguarded residents' own legitimate rights and interests, and strengthened residents' awareness of autonomy and residents' self-management and self-service functions. The model of unit and community government management. The third is to adopt the direct community management model for other unit buildings.

4. Key points and difficulties in property management work

The community antique flea market is a key and difficult issue in the community. In order to do a good job in the management of the flea market, the community specially hired We hired five people to collect fees, clean and patrol the flea market, maintain the order of the flea market, and achieve standardized management.

The area along xxx Road is also a difficulty in the work of the community property management center. Since there is a school in the community, there are a lot of mobile stalls, and the business outside the store is also very serious, so the community is preparing to ban it. A meeting of the owners of the No. 1 Middle School store has been held to collect opinions on the issues of out-of-store operations and mobile stalls. We have applied to the District Urban Management Bureau for a community service project to set up orderly parking projects. At the same time, we have contacted another hotel and passed the Set up orderly parking spaces to eliminate the problems of mobile stall operations and parking vehicles on blind roads. Please ask the street urban management office and urban management law enforcement team to assist in management. Summary of the Property Management Work of the Subdistrict Office Three

In XX, under the correct leadership of the Municipal Party Committee and the Municipal Government, Huaichuan Subdistrict conscientiously implemented the Scientific Outlook on Development and closely adhered to "guaranteing development, ensuring stability, and protecting people's livelihood" theme, strive to overcome various difficulties, boldly innovate working methods, pursue development wholeheartedly, and do everything possible to protect people's livelihood. Through the hard work of the cadres and the masses throughout the year, various goals and tasks have been successfully completed, and the economic and social undertakings of the street have been developed better and faster.

1. Overcoming difficulties and accelerating development, the economic strength has been steadily enhanced

XX is the 60th anniversary of the founding of the People's Republic of China. It is also the key to coping with the international financial crisis and maintaining stable and rapid economic development. Year. Over the past year, the sub-district working committee and offices have strengthened their confidence in development, seized opportunities from changes, created conditions in adversity, focused on project construction and business prosperity, and made every effort to promote stable and rapid economic growth.

(1) Go all out to serve project construction. Taking the "Two Helps and Two Promotions" and "Entrepreneurship to Enrich the People" activities as the starting point, we will further strengthen the "Five Ones" working mechanism, strictly implement project responsibilities, and ensure the smooth progress of project construction. The demolition work of the petroleum company's dilapidated buildings, the expansion of the 110kv Liuyang substation and postal circuit reconstruction, and the adjustment and construction of Liuyang River Middle School were smoothly progressed; the second phase of Hongyu Plaza and Minghe Xindu started as scheduled; Xiangshan International Garden and Liliu Building were successfully completed; Projects such as the Chengdong Agricultural Supermarket Transformation Project, the Shiban Lane shanty town renovation project, and the railway station renovation project are progressing in an orderly manner.

(2) A strong atmosphere promotes the prosperity of business and trade. We actively organized the "Second City Business Festival" and carried out promotional activities for hundreds of merchants, which boosted merchant confidence and stimulated consumer demand. The total retail sales of consumer goods reached 6.798 billion yuan throughout the year. Liuyang Garment Industry Association was established to promote the development of industry standards. Giving full play to its geographical advantages, we worked hard to promote business and introduced 9 well-known brand companies such as KFC to Huaichuan, achieving a capital of 300 million yuan. In particular, the settlement of commercial giants such as Tongcheng Commercial Plaza and Shenzhen Renrenle Shopping Plaza has effectively promoted the development of the street The upgrading of traditional commerce and trade has promoted the rapid development of commerce and trade.

(3) Diligent collection and fine management to ensure that finance and taxation are collected into the treasury. Faced with the current situation that street taxes are widely spread and scattered, the street has strengthened its strength and established a 32-person tax protection team, which further clarified the basis of tax sources, standardized the collection standards of house rental and other taxes, and gradually made tax collection and management more standardized and scientific. Following a more specialized and refined development track, the total fiscal revenue for the year was 139.58 million yuan, of which 92.36 million yuan was local general budget revenue, exceeding the goals and tasks assigned by the municipal party committee and government.

2. The overall social situation is harmonious and stable

Over the past year, we have insisted on the simultaneous development of social undertakings and economic construction. While the economy is developing steadily, we have based on scientific management and focused on overall planning and promotion. Social undertakings have developed rapidly.

(1) Take a multi-pronged approach to maintain overall stability. Focusing closely on the work theme of "Building a Safe Huaichuan", we will focus on establishing a long-term management mechanism for comprehensive management and maintaining stability and strictly cracking down on rectification. A comprehensive street management and stability maintenance center and a conflict and dispute mediation center have been established, a leadership duty week system has been established, channels for petitions have been smoothed, and various conflicts and disputes such as demolition and resettlement, medical-patient disputes, and enterprise restructuring have been actively and steadily mediated and resolved, ensuring that major The safety and stability of festivals and the construction environment of key projects; 40 safe communities were created in accordance with the "Ten Ones" standard and 8 new community patrol teams were formed to integrate street patrols and backstreet alley patrols. Public security and criminal cases have been effectively controlled; the "Sixth Five-Year Plan" legal education has been further promoted, and residents' legal awareness has been further enhanced; public security has been constantly focused on, and special rectification activities such as crackdown on fire safety, food safety, and school surrounding environment have been jointly carried out More than 20 times, residents' sense of security has been further enhanced and the overall social stability has been maintained.

(2) Strengthen services to implement basic national policies. Over the past year, we have insisted on paying equal attention to high-quality services and basic work, paying equal attention to rewards and administration in accordance with the law, fully implemented basic national policies, and stabilized the low fertility level in the streets. In-depth implementation of the "100-day campaign" for high-quality family planning services, and a census of reproductive health of women of childbearing age; conscientiously carried out "a game of chess" inventory and data entry work in the province to ensure a clear population base and clear situation in the jurisdiction; strictly implement long-term results Incentive and support policies such as contraceptive measures, 224,800 yuan of incentive funds were distributed throughout the year, and the two key points were the collection of social support fees and the implementation of long-term contraceptive measures. Throughout the year, the collection of social support fees of 710,000 yuan was completed, and the long-term implementation of 580 cases of effective contraceptive measures were taken, 76 cases of hidden dangers were investigated, and the family planning rate was 97.01%. It is expected to be selected as the Changsha City Population and Family Planning Quality Service Model Unit for the 9th consecutive time.

(3) Construction and management should be combined to create a beautiful environment.

Accelerate the renovation of residential areas, investing more than 700,000 yuan to focus on environmental improvement work in residential areas in the east of the city; starting from the activities of creating a city that satisfies the people, actively carry out civilized creation activities, increase environmental sanitation improvements in back streets and alleys, The "Ten Thousand People Clean Liuyang City" campaign was carried out 4 times, and the centralized rectification of problems such as road markets and illegal buildings was intensified. A total of 8,290 square meters of illegal buildings were demolished; municipal facilities were improved, focusing on the renovation of the sewerage of Huangniwan Road and the renovation of Luyuan Road. , the construction of the southern section of Xihushan Road and other hot and difficult issues reported by residents; we have done a good job in urban flood and fire prevention work and established an emergency feedback mechanism; we have effectively strengthened environmental protection work and seriously dealt with the issues of restaurant fume pollution and construction noise pollution reported by residents.

(4) Pay attention to people’s livelihood and promote social harmony. Earnestly implement policies to benefit the people and pay attention to vulnerable groups. We further intensified assistance and adopted a combination of centralized assistance and temporary assistance. Throughout the year, we raised 5.53 million yuan in various civil assistance funds and provided relief to 5,376 people. We continued to improve the elderly care security system and established Liuyang Yile Elderly Care Service Center to adopt centralized elderly care services. Carry out elderly care services through a model combined with door-to-door services; focus on entrepreneurship and enrich the people, increase employment training, actively communicate with enterprises, and 2,778 new employees were added throughout the year; low-rent housing allocation, unemployment, work-related injury insurance and other coverage are gradually Expand; implement the education-strengthening street strategy, establish the first street education foundation in the province, comprehensively promote the Liuyanghe Middle School continuation project, the enrollment rate and consolidation rate of primary and secondary schools have reached 100%, and the government kindergarten has passed the acceptance of Changsha City Model Kindergarten ; Attaching great importance to public health management, the street community health service center opened smoothly, with a participation rate of 96.08% of urban residents. The prevention of "hand, foot and mouth" disease and influenza A was carefully carried out, and the spread of the epidemic was effectively controlled; successfully held 12 square cultural activities including "Practice Scientific Development and Build a Harmonious Community" were held. The community cultural activities were colorful and the residents' happiness index was further improved.

(5) Innovative management to improve service levels. Boldly practice the new election model of the community's "two committees" of "combination of selection and employment, trinity", optimize and strengthen the staff of the two committees of the community's residential branch and the community service center; in accordance with the defined grid, system, responsibilities and remuneration Based on the "Four Certainties" principle, a team of 130 community service liaison officers has been established, effectively extending the community service reach. Community standardization construction was launched, and the community image was further improved. 8 communities fully opened community websites, with better community services, convenience and efficiency; further deepened community grid management, established "Resident Information Files" for 23,060 households, and established an information collection- Coordinated processing-supervision and feedback mechanism smoothed public opinion appeals, and the overall work level of the community reached a new level.

3. Solidly promote party building and consolidate organizational guarantees

Over the past year, we have actively explored grassroots organization construction and management innovation under the new situation, especially through solid study and practice Scientific Outlook on Development activities, the combat effectiveness of party organizations and the vitality of party members have been further enhanced.

(1) Learning and practical activities are fruitful. Closely focus on the overall requirements of learning and practice activities, and adopt a combination of prescribed actions and optional actions to ensure that learning and practice activities are carried out effectively. Innovate learning forms and ensure learning time, so that party members and cadres can deeply understand and grasp the spiritual connotation of scientific development; increase publicity efforts, adopt various images such as community windows, mobile display boards, printing and distribution of brochures, literary expresses, theme square cultural activities, etc. Propaganda was carried out to increase the awareness rate of the masses; the new model pilot work of the "three months and three stages" of the Liancheng Community Party Branch and the Renmin Road Primary School Party Branch was carefully carried out. Its activity experience was affirmed by superior leaders. The Subdistrict Working Committee was awarded the advanced unit of Liuyang City for in-depth study and practice of the Scientific Outlook on Development; it solicited opinions extensively and carried out a themed research activity of "one community, one subject", collecting information in the form of holding symposiums, issuing opinion solicitation forms, and setting up opinion boxes. 360 opinions were received and rectifications were implemented. Through the in-depth development of activities, the ideas for pursuing scientific development have been further clarified and the ability to promote scientific development has been improved.

(2) The activities of grassroots organizations continue to increase. Taking the activity of learning and practicing the Scientific Outlook on Development as an opportunity, we have done a solid job in learning and training for party members, and further improved the political and theoretical quality of party members and cadres. Actively explore the grid-based management of party building work, carry out in-depth activities to "show identity and build image" for party members in grids and communities, and give full play to the role of party members in setting an example.

Using the Party Building Joint Conference as a platform, we actively carry out party member voluntary services and party member household activities, expand service areas, and continuously improve the cohesion of party organizations; conscientiously do a good job in party building in non-public economic organizations, and carry out pilot work to inflow party members from the Liuyang River Market Party Branch. The Party branch of Biyibi Supermarket has been listed as a demonstration site for party building work in the city, and the vitality of grassroots organizations has continued to increase.

(3) The quality of the cadre team has been continuously improved. Adopt a competitive incentive mechanism and optimize and strengthen the team of agency cadres based on the principle of "diversion of personnel and competitive recruitment"; carry out in-depth "two gangs and two promotions" activities, establish a system of cadres connecting grids, enterprises, and projects, and improve the service awareness of agency cadres Significantly strengthened; implemented the cost-sharing and lump-sum system, strictly implemented various requirements for economy, and effectively saved administrative costs; hired experts to teach, held poetry recitation competitions, opened "youth reading classes", and carried out "cadres monthly learning" activities In other forms, the comprehensive quality of agency cadres has been continuously improved; work tasks have been further quantified, assessment and supervision have been focused on, and systems have been implemented strictly, and the work style of the cadre team has become more pragmatic; which has effectively promoted the smooth advancement of various tasks.

(4) The construction of party style and clean government has been continuously strengthened. Based on education and prevention, we timely organize and watch anti-corruption documentaries, hold anti-corruption lectures, convene conferences on the construction of party style and clean government, send anti-corruption text messages, carry out anti-corruption culture into the community, etc. to provide warning education; highlight institutional norms and strictly implement the eight items of party style and clean government construction system, implement "one post, two responsibilities"; strictly supervise and manage, improve the political style supervision system of disciplinary inspection and supervision, social supervisors and evaluators, and work supervision team supervision, and consciously accept supervision from all parties.

(5) Concentrate on the construction of democratic politics. Actively promote the construction of intra-party democracy, fully respect the dominant position of party members, actively support the work of the National People's Congress and the CPPCC Liaison Office, and give full play to the advantages and roles of the National People's Congress deputies and CPPCC members in participating in government affairs; actively support the Federation of Industry and Commerce Branch, the *** Youth League, The Women's Federation and various associations organize their work to widely pool people's wisdom, fully mobilize positive factors from all aspects, and strive to create a good atmosphere for cohesion and development.

While summarizing the achievements, we are also clearly aware that we still face many difficulties and problems in development: First, the stabilization work situation is grim. The phenomenon of repeated petitions and cross-level petitions caused by enterprise restructuring and demolition issues is serious, pyramid schemes and gangster activities are rampant, and unstable factors still exist. Second, team building needs to be strengthened. The self-discipline awareness of individual cadres and employees is not strong, and the procrastination and loose work style still exists. It is not enough to proactively go deep into the community, residents, and enterprise services. Third, the level of community services needs to be improved. The community service functions are not perfect enough, the service level is not high, and the guidance of residents' autonomy needs to be strengthened, and there is still a certain gap between the needs of residents. We will carefully study these shortcomings in future work, actively explore solutions, and strive to promote the scientific development of street economic and social undertakings.

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