Job responsibilities of shopping guides in building materials market

Job responsibilities of shopping guides in building materials market

With the step-by-step development of society, each of us may come into contact with job responsibilities, and the clarification of job responsibilities is very important for enterprises to standardize employment and avoid risks. What kind of job responsibilities are effective? The following are my job responsibilities as a shopping guide in the building materials market, hoping to help everyone.

Job responsibilities of shopping guide in building materials market 1 job responsibilities

1. Keep learning professional knowledge, improve professional skills, and achieve personal and team sales targets.

2. Responsible for the reception of customers in the exhibition hall, help customers choose the most suitable products (cabinets, wardrobes, furniture) according to their decoration needs, and finally promote sales.

3. Responsible for daily customer maintenance and handling customer objections.

4. Cooperate with business departments, designers, installation departments, customer service departments and other departments to serve customers, satisfy customers, and let customers introduce or consume again.

5. Be responsible for the registration and filing of customer information, procurement progress and documents, and form a report.

6. Be responsible for placing, maintaining, cleaning, sorting and storing the products in the exhibition hall.

7. Assist the team leader and manager to complete other work items in the store.

8. Complete other work items arranged by the company and superiors.

Requirements:

1, high school degree or above, major in marketing or other related fields.

2./kloc-more than 0/year sales experience, good communication skills and strong service awareness.

3. Experience in selling cabinets and wardrobes in home building materials industry is preferred.

4. Strong professionalism, sense of responsibility, optimism and open-mindedness, able to work under great pressure, and good at exerting subjective initiative.

Building materials market shopping guide job responsibilities 2 job responsibilities

(1) Be responsible for cleaning and maintaining the samples in the responsible area of the exhibition hall every day, conduct a comprehensive inspection on the samples every Friday, and report for repair in time if problems are found; Responsible for arranging neat decorations and resetting promotional materials and tools in time; Dress neatly, be full of energy, behave beautifully, and always maintain the image of our store.

(2) warmly and thoughtfully receive every customer who enters the store and introduce them attentively. Don't be indifferent, impolite and disrespectful to customers; Familiar with product knowledge and delivery date, summarize and analyze the gains and losses of discussion sheet for each customer reception, and inform the store manager of the problems in sales in time.

(3) Responsible for the follow-up customers to the end, effectively carry out classified management and tracking management, and promote the order progress until the order is finally completed; Implement tabular record management, and uniformly register customer information according to management requirements to ensure that the information is accurate and complete.

(4) Hand over orders with designers and installers, and establish the consciousness of actively serving customers; Take the initiative to make telephone after-sales visits regularly.

(5) Don't make promises to customers beyond the regulations at will. If you need special concessions or commitments, you must get instructions from the manager before implementing them.

(6) Work closely with business personnel and maintain good cooperative relations with decoration companies to increase passenger flow and sell more; Establish good customer relationship, treat customers as friends, let friends develop new users, and let friends become propagandists and promoters of cabinet brands.

(7) Participate in store sales skill training and sales discussion every Monday; Consolidate and practice product expertise every Friday and go to the company's website for information; Monday's regular meeting must raise two key issues affecting this week's sales.

(8) Complete other work arranged by the company leaders and managers.

Ability requirement

Familiar with the professional knowledge of the company's cabinet products.

Understand the basic knowledge of home improvement process and decoration.

Understand simple design software operation and cabinet design principle.

Understand the basic installation process and installation knowledge.

Have a certain understanding of the five major brands of building materials agency industry.

Good observation, communication and field adaptability.

Be able to grasp the customer's purchasing psychology.

Good self-management and learning ability.

Building materials market shopping guide 3 (1) job responsibilities actively ask customers' interests and hobbies;

(2) Help customers choose the goods that best meet their needs;

(3) Introduce the characteristics of goods to customers;

(4) Pay attention to manners, be humble, be polite, and be warm and thoughtful;

(5) Strictly abide by the company's business policies, and the product price is favorable;

(6) Do not accept customer gift boxes;

(7) You can't do private affairs during working hours;

(8) Do not attack or despise other company brands;

(9) Feedback customers' reaction to product quality;

(10) customer price feedback;

(1 1) the reflection of market demand;

(12) the reflection and sales of other brands;

(13) Dynamic information of peers and competitors;

(14) customer complaints and new product investigation;

(15) put forward suggestions for improving quality, marketing methods and prices;

(16) Collate the sales data of customers;

(17) Understand the business philosophy, corporate culture and the characteristics of the goods sold;

(18) Learn and master certain sales etiquette and skills;

(19) Do a good job in store display, and keep goods and promotional items in order, cleanliness and order.

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