What does Baidu's value-added service specialist do?

Baidu value-added service specialist is one of the grass-roots positions of Baidu branches all over the country. The business focus of each branch is different, and the specific work items of the value-added service specialists recruited are slightly different. However, it is also roughly the same. The following information about this position is for your reference:

Job responsibilities:

1, to provide professional advice to customers and cultivate them to use baidu promotion correctly; Maintain and serve the customer base that uses Baidu's "search promotion" and feed back relevant information and data as required;

2. Provide professional advice to customers, ensure the promotion effect of customers using the "search promotion" service, and complete the performance indicators issued by the company;

3. Answering users' questions, handling complaints, customer return visits and customer updates; Analyze the current situation of customers' products and industries, provide and customize corresponding value-added programs to improve the use effect of customers;

4. Be responsible for reviewing the customer's website information and making information recommendation for customers; Assist in promoting the implementation of the company's operating projects.

Requirements:

1, college degree or above;

2. 1 year or above telemarketing or customer service experience;

3. Be familiar with the business model of telemarketing or customer service, be patient, have strong understanding and expression skills, and have good analysis and induction skills;

4. Standard Mandarin, clear articulation, excellent communication skills and strong customer service awareness;

5. Skillful use of computer Office software such as Office;

6. Enthusiastic and cheerful, aggressive, with good team spirit, able to work under great pressure.