Operations Department Management Job Responsibilities

Operations Department Management Job Responsibilities (7 General Articles)

In our ordinary daily life, job responsibilities play an increasingly important role. Formulating job responsibilities can effectively prevent Work-related conflicts occur due to overlapping duties. So how are the relevant job responsibilities determined? Below are the responsibilities of the operations department management positions that I have collected and compiled (7 general articles) for your reference. I hope it can help friends in need.

Operations Department Management Position Responsibilities 1

(1) Operations Supervisor Job Responsibilities:

1. Conscientiously inspect the floors every day according to the inspection requirements, and do a good job in safety , health, environment and other aspects of the inspection records.

2. Communicate and communicate with the person in charge of the manufacturer and the salesperson every day to ensure that all requirements of the mall are implemented. At the same time, pay attention to collecting information on all aspects of shopping mall operations, management, home furnishings, and building materials market conditions. After recording and organizing, report to the supervisor together with your own ideas.

3. Cooperate with the operations manager to do store management, data statistics and other work.

4. Receive well the complaints from merchants and after-sales service customers, keep detailed records, deal with them in a timely manner if they can be dealt with, and explain the reasons if they cannot be dealt with at the moment, transfer them to the after-sales service department, and cooperate with the after-sales department. deal with.

5. Participate in business analysis meetings and cooperate with the activities of the planning and after-sales service departments.

6. Coordinate and handle the working relationship of the floor property department to ensure the smooth operation of the floor.

7. Cooperate with the work of the Investment Promotion Department and collect venue rent and other fees on time and in full.

8. Complete other tasks assigned by superior leaders.

(2) Operations manager job responsibilities:

1. Formulate relevant rules and regulations for shopping mall operation and management, and supervise their implementation.

2. Assist in the venue leasing procedures (signing the lease agreement, collecting the warranty deposit, etc.). Assist new merchants with entry and decoration procedures.

3. Do a good job in exchanges and communication with business owners to ensure a harmonious relationship between the two parties and ensure that the management measures of the shopping mall are implemented. Understand the real thoughts and requirements of feedback operators in a timely manner to provide information for leadership decision-making.

4. Handle various issues such as related customer manufacturers and after-sales service.

5. Cooperate with the implementation of shopping mall planning work and information feedback.

6. Do a good job in shopping mall safety, fire protection, electricity, sanitation and other aspects, and coordinate and handle various emergencies in a timely manner.

7. Responsible for inspecting the shopping mall environment, services, facilities and equipment operation, shopping mall signage, etc.

8. Hold a good business analysis meeting and lead the operations manager well based on your own learning and improvement.

9. Complete other tasks assigned by superior leaders.

(3) Responsibilities of the Vice President of Operations:

1. Specifically responsible for various management tasks such as shopping mall services, safety, and operations.

2. Understand the market situation of the same industry, conduct systematic analysis, report the operation and management situation to the general manager in a timely manner, and make suggestions for improvement.

3. Resolve major customer complaints in the mall and handle them promptly in accordance with relevant company regulations.

4. Assist in daily investment promotion work, explore potential merchants, and increase the leasing rate.

5. Responsible for assisting various commercial activities in the mall to increase the customer flow and transaction volume of the mall.

6. Assist the planning department in organizing and implementing the shopping mall’s promotion plan to ensure the steady improvement of the shopping mall’s brand image.

7. Supervise the implementation of the unified management system of the shopping mall, and supervise merchant contract performance, product sales, after-sales services, etc.

8. Coordinate the friendly cooperative relationship between the company and various merchants, formulate corrective measures for merchants’ opinions or suggestions, and report to the general manager in a timely manner.

9. Combine with the property management department to implement specific measures to increase revenue and reduce expenditure, and improve economic efficiency without affecting the overall image of the mall. Responsibilities of the Operations Department Management Position 2

1. Responsible for formulating the rules, regulations and rules of the Operations Department, systematically planning the annual work plan, formulating standardized and normalized work procedures, and supervising the implementation after approval by the General Manager.

2. Responsible for providing data support and special research reports for major projects.

3. Manage and coordinate the work of the operations department to ensure that the company's operating system functions as a whole, and report major issues to the general manager for decision-making.

4. Responsible for organizing and formulating the operation department’s responsibility system assessment system and assessment work implementation details, and publishing monthly assessment scores in a timely manner.

5. Preside over the overall design plan of the Operation Department, be responsible for the Operation Department’s operating investment budget plan, and organize its implementation after approval.

6. Pay close attention to international and domestic information industry trends and trends, evaluate the impact of major information technologies, and provide opinions and suggestions for the company's introduction of advanced information technologies.

7. Responsible for reviewing various work reports submitted by the department, evaluating work efficiency and dealing with existing problems, regularly listening to work reports from direct subordinates, and making work evaluations.

8. Responsible for guiding, managing, and supervising the business work of subordinates in various departments, improving work quality and service attitude, and doing a good job in performance appraisal, rewards and punishments of subordinates.

9. Responsible for organizing and improving each department to formulate various management systems related to its professional management;

10. Responsible for coordinating the work of various departments and establishing an effective team collaboration mechanism;

11. Maintain and develop all aspects of external relationships; manage and motivate the work performance of the department;

12. Responsible to the general manager. Operations Department Management Job Responsibilities 3

1. Preside over the overall work of the Market Development Department and be responsible for the company's market development work;

2. Preside over the preparation of department work plans and organize department personnel to work as planned Implementation;

3. Check the execution of the plan to ensure its full implementation;

4. Responsible for preparing market expansion plans, summarizing market information, conducting comprehensive project analysis, and coming up with project plans Expansion feasibility suggestions;

5. Responsible for contacting relevant units to consolidate and expand customer resources;

6. Responsible for organizing the overall control of project expansion;

7 , Responsible for negotiating and signing service provider contracts;

8. Responsible for collecting and summarizing project management information, establishing a project information database, and agreeing with merchants to enter data into the back-end management system;

9. Responsible for utilizing department resources, tracking project implementation, making comprehensive project evaluations, and managing and assessing department personnel;

10. Responsible for counterpart management of operators;

11 , assess direct subordinates and assist in formulating and implementing performance improvement plans

12. Complete other tasks assigned by leaders. Operations Department Management Position Responsibilities 4

1. Responsible for collecting market information and reporting market trends;

2. Responsible for the development and maintenance of market service provider channels;

3. Responsible for the development and maintenance of offline customers;

4. Complete personal business assessment;

5. Responsible for the collection of project-related information, and cooperate with operations under the company's arrangements

6. Complete other tasks assigned by the department head.

Operations Department Management Position Responsibilities 5

Responsibilities Description:

1. Responsible for implementing the company’s various management systems, establishing and improving the center’s various system processes and guidelines, and supervising their implementation;

2. Responsible for becoming familiar with the center’s personnel’s thoughts, safe operation of equipment, and customer complaints, and taking the initiative in the work;

3. Responsible for building a service system, formulating service standards, and supervising service quality;

4. Responsible for comprehensively coordinating project operations, preparing manuals, and supervising standardized project operations;

5. Responsible for collecting and analyzing tourists’ opinions, improving park operations, and improving service quality;

6. Responsible for the operation of the amusement facilities in the park and the management of the operators, ensuring strict compliance with the relevant regulations of the amusement facilities and ensuring safe operation;

7. Responsible for the daily management of this department;

8. Coordinate with the heads of various departments.

Job requirements:

1. College degree or above (bachelor degree preferred), tourism management and other related majors;

2. More than 2 years of work experience in the same position;

3. Have strong leadership, judgment and decision-making skills, interpersonal skills, communication skills, influence, planning and execution capabilities;

4. Be familiar with basic knowledge of law and travel Knowledge related to corporate safety, security, confidentiality, detection, etc.;

5. Have good communication, coordination and analysis skills, work rigorously, and have a strong sense of responsibility;

6. Be proficient in using relevant offices Software, proficient in Excel operation. Operations Department Management Position Responsibilities 6

1. Preside over the overall audit work, formulate internal audit rules and regulations, standardize and process them, formulate annual work plans, implement specific audit projects, and be responsible for organization and implementation, and be responsible for timely summary of work at the end of the year, Be specific and planned; be responsible for daily audit work and ensure that key audits are effective and legal.

2. Responsible for the audit of the company's finance and related accounting units, auditing the accounting statements of the Finance Department from time to time and regularly auditing the financial budget and final accounts, supervising the management and use of funds, effectively and timely monitoring property and materials Audit and supervise the authenticity, legality and effectiveness of additions, reductions and usage, and conduct effective and timely inspections of financial rules and regulations and internal control systems.

3. Responsible for organizing and completing the audit of the economic responsibilities of relevant personnel, conducting effective and truthful economic responsibility audits of the persons in charge, and making effective and timely evaluations of the soundness and effectiveness of the enterprise's internal control system.

4. Responsible for organizing the audit work of special projects, auditing the implementation of the budget (budget) and final accounts of infrastructure and repair project projects, and reviewing the authenticity, legality and efficiency of the financial revenue and expenditure of the relevant projects. ; Effectively and timely audit and supervise the implementation of various contracting measures in the logistics system.

5. Other matters assigned by the leadership are completed as required. Operations Department Management Position Responsibilities 7

1. Fully responsible for the establishment and implementation of the company’s salary management and performance appraisal systems and processes. Responsible for collecting and investigating the company’s salary status and salary levels in the same industry, and designing effective The competitive salary system is responsible for assessing and monitoring the work of personnel in various positions in the company.

2. Responsible for the design and implementation of the company's salary system. Responsible for regularly sorting out various salary information, analyzing and planning salary levels that suit the company's actual conditions. Responsible for formulating salary distribution policies to make salary distribution fair and reasonable; responsible for understanding employees. Opinions on remuneration, timely identification and resolution of problems.

3. Responsible for the establishment and implementation of the company's performance management system. Responsible for formulating a reasonable and effective assessment system based on the company's actual conditions; formulating complete and reasonable assessment indicators and assessment standards based on the actual work conditions of each position; responsible for follow-up Participate in departmental assessment-related matters and deal with various issues that arise during the assessment at any time; be responsible for the fair and reasonable application of assessment results.

4. Cooperate with the work of other functional modules of the human resources team to assist in training, recruitment and other work and assist relevant personnel in human resource planning.

5. Complete the specific tasks assigned by the leader. ;