Detailed knowledge of business etiquette

A comprehensive understanding of the details of business etiquette

Etiquette depends on respect, and details determine success or failure. Business situation is an extremely important place, and all aspects need attention. A detail may affect others' judgment on you, so we must pay enough attention to it. In order to help you understand the details of business etiquette, I brought you the essentials of business etiquette details. Welcome to read!

Long hair: In addition to proper makeup to show politeness, when attending formal occasions, women need to roll their long hair over their shoulders to highlight their professional temperament.

Formal dress: you need to wear professional clothes for formal business occasions. The suit should fit well and not be fancy, and should be ironed before wearing. Don't put extra items in your suit pocket; Should the cuffs of men's shirts show 0.5? 1 cm, and the length of the tie should be kept within 1 cm above and below the belt buckle. Ladies should bring an extra pair of pantyhose and the height of high heels should be 3? 5 cm, men should wear black socks in dark suits to avoid showing their legs.

Matters needing attention in men's suits

(1) Remove the trademark on the sleeve;

(2) ironing the iron;

(3) button;

(4) roll or not;

(5) Pay attention to wearing sweaters;

(6) Cleverly matching underwear;

(7) There is nothing at the waist;

(8) Pack less things.

Watches: Watch straps are divided into steel belts and belts. Wear a steel belt watch in formal occasions, and it is advisable to wear a belt watch in leisure occasions.

? Please. : the hand position is higher than 45? Please swing horizontally, tilt your arms in the middle, let the other person sit down, please straighten your arms, and ask many people to hold their arms.

Handshake etiquette details

First, behavior reflects the truest monologue in the heart.

Most people's body language reveals their true feelings and hearts. Compared with people's feelings expressed through their mouths, these body languages express their inner feelings more accurately. On the one hand, trust someone's feelings, on the other hand, observe his uncontrollable body language. If you have to choose between the two, you should choose the latter. The golden rule is always? Forget what he said and believe in body language? .

Second, the standard handshake.

1. Hold out your hand (host, host or Party B)

2. Smile and use your thumb.

3. time 3? Five seconds, the strength is about two kilograms.

Step 4 keep your palms dry

Third, shake hands to judge character.

1, shake hands warmly and actively, lean forward: enthusiastic, outgoing, easy-going, with high emotional intelligence, strong sense of self-behavior management, and good at infecting others with body language.

2. Shake hands with each other's palms down: controlling and like to be praised.

3, a strong handshake, too long: straightforward, reckless, very simple, a little enthusiastic.

4, cold, dead fish handshake: negative, indifferent, rigorous, critical personality.

Fourth, how to follow the handshake etiquette? Respectable people first? Principle of

(1) On formal occasions, the superior reaches out as a gift first;

(2) In daily life, first reach out to the elders, ladies and married people as gifts;

(3) In social situations, reaching out first is a gift.

(4) Between teachers and students, it is a gift that the teacher reaches out first;

(5) When receiving visitors, it is a gift for the host to reach out first. When a guest leaves first, it is a gift for the guest to reach out first.

Reception details

I. Details of * * * taking the elevator

(1) When accompanying guests or elders to the door of the elevator hall: press the elevator call button first. When the arrival hall door of the car is opened: If there are more than 1, you can enter the elevator first and press it with one hand. Open the door? Button, press the side door of the elevator with your other hand and say politely? Would you please come in? Invite guests or elders to enter the elevator;

(2) After entering the elevator: press the floor button that the guest or elder wants to go to. If someone else gets into the elevator, you can ask which floor you want to go to and press it for help. Whether the elevator can say hello according to the situation, for example, when there is no one else, you can say hello slightly, and when there are outsiders or other colleagues, you can consider whether it is necessary to say hello. Try to face the guests sideways in the elevator;

(3) Reaching the destination floor: Hold it with one hand? Open the door? Button, and the other hand makes a request. Here we are, after you! ? . After the guests get out of the elevator, they immediately step out of the elevator and enthusiastically guide the direction.

Second, the stairs guide

When guiding guests upstairs, guests should be allowed to walk in front and receptionists should walk behind; If you go downstairs, the receptionist will go ahead and the guests will go behind. The receptionist should pay attention to the safety of the guests when going up and down the stairs.

Three. Sit and leave.

1. Seating requirements:

(1) Sit or sit behind others;

(2) Sit in a proper position;

(3) in the joint? A gift? Please sit down;

(4) Sit from the left side of the seat;

(5) pay tribute to the people around you;

(6) Sit quietly, with your back close to the seat, and adjust your posture after sitting down.

2. Departure requirements:

Express first (1);

(2) pay attention to the order;

(3) getting up slowly;

(4) Stand still before you go;

(5) Leave from the left.

Other matters needing attention in business etiquette

1. What does "five don't ask" mean in business communication?

(1) Don't ask about income;

(2) Don't ask about age;

(3) Don't ask about marriage and family;

(4) Don't ask health questions;

(5) Don't ask about experience.

2. What three aspects should we pay special attention to in zero interference?

(1) Create a non-interference environment;

(2) Keep a moderate distance;

(3) Warm service without interference.

Details of Chinese etiquette in business communication

First, order food.

We often make mistakes when we invite people to dinner? Think you're good? My mistake is that I always think that my favorite food is what the guests like, but it's not. In etiquette, we must first learn to respect each other and know how to do what we like. Therefore, we should have a full understanding of the guests and judge their basic tastes. I don't know what the guest likes best, but I must know what the other person doesn't like. On the basis of determining the basic taste, it is not easy to make mistakes by excluding those that you don't like.

Second, serve food

Chinese food is different from western food. When serving, all the dishes will be served quickly before eating. In this case, many people will put their heads on the table and then move slowly. In fact, service is also polite. In business communication, guests are invited to dinner in a better hotel, and the dining table is generally rotary, so the principle generally adopted is to serve in a cross shape, which is convenient for placing on the one hand and takes care of all the guests on the table on the other.

Third, turn the situation around.

At a business dinner, many friends don't know the order and direction of changing tables. China's etiquette is to attach importance to rights and respect people. As the host, the guest of honor should sit on our right, and the distinguished guests should eat first. Therefore, the principle of turning the table is clockwise, from right to left, so that the host and guest can eat first, and then other people can eat.

Fourth, the way to talk.

When eating, we usually call the waiter by waving or snapping our fingers, which is not in line with business etiquette. Imagine if someone greeted you like a puppy, or clicked his fingers in a bar, would you still be like a waiter in a big hotel? Etiquette pays attention to respect, and you should think about respecting others in everything, so that you can get the respect you deserve. So the correct way is to straighten your arms and palms, and then wave to the waiter, looking elegant and decent!

Verb (short for verb) Take a break.

Everyone will continue to chat after eating. Pay attention. If you don't pay attention at this time, your little tricks will come as scheduled. This period of time is a transitional period when we are ready to leave, so at this time, there will always be some people (especially girls) dressed up in public and even wearing lipstick in public. These behaviors are not desirable, which will give guests a feeling of coquetry, and wearing lipstick in public is a sexual temptation abroad, which is not allowed in business etiquette. But in other private dates, it is also your freedom!

Six, pay the bill

Before leaving after dinner, as hosts, we used to pay the bill in public and expose the money spent on eating to all the guests present. If the amount is less, one of the big boss guests will whisper in their hearts: Hum, send us away so cheaply! ? If it costs a lot of money, another guest will worry that this small dish will cost so much money. How much will it cost if I entertain him next time? ? Therefore, when chatting with friends, it is polite to pick up your bag and go to the front desk outside to check out. After chatting, everyone went straight away, which was both decent and simple!

Western etiquette details in business communication

1 Preparation

1, western food must enter and exit from the left side of the seat, and the man takes the initiative to open the seat for the lady.

2. Western food is mostly long tables and small square tables. Usually men and women sit separately, and couples sit separately.

In western food, the seat on the right is the most expensive. The right hand side of the male host is a female VIP, and the right hand side of the female host is a male VIP. Similarly, a man should give his right hand to a woman.

4. Men should ask women to sit against the wall, while old people usually sit against the wall. Men should ask women not to sit on the edge of crowded aisles. If two men and a woman have dinner together, a woman should sit between the two men.

6. Fold the napkin pair into a triangle or rectangle and spread it on your thigh (never put it in your neck or press one side of the napkin under the plate); If you want to go out halfway (answer the phone or go to the toilet), put the napkin on the chair and signal the waiter to come back and continue eating; After eating, fold the napkin and put it on the right side of the plate.

7. Napkins are used to wipe your mouth. Don't use them to wipe sweat or knives and forks. 8. A lady's handbag should not be placed on the table (this is very impolite behavior), but on her back or lap. 9. If a man wants to take off his coat, he can give it to the waiter instead of hanging it on the back of the chair.

2 dining etiquette

1. Don't eat after you sit down. Please ask the host, especially the hostess, to spread the napkin on your lap before you can have a formal meal. Similarly, except going to the toilet, if the hostess puts the napkin on the table, it means the party is over.

2, western food pays attention to living within our means, how much to eat, not enough to take, not to waste, not to pack; Waiters should not take the initiative to pick up food, which will be suspected of grabbing food. It's best to wait until the waiter delivers it to him. 3. Chew with your mouth closed when eating western food, and don't make any noise; When drinking soup, sit up straight, put the soup into your mouth with a spoon, and don't suck the soup plate from one end to the other; If the soup and vegetables are hot, you can wait until they are cooler. Don't blow them with your mouth. 4. When picking your teeth, cover them with your hands or napkins; Used tableware and toothpicks should be put on the plate, not thrown on the table. It's impolite not to shout or snap your fingers if you want to call the waiter when eating. Just make a gesture for the waiter to see.

3 Conversation etiquette

1. When talking while waiting for food, put your hands on your legs and the back of the chair is decorated. Don't sit back, keep your body straight from beginning to end.

Don't put your wrists and elbows on the table during the whole meal, let alone hold your head.

Don't talk with food in your mouth. Chew and swallow before speaking. 4. Turn over the table with people around you, don't favor one over the other, ignore either side, and don't talk to people far away from you frequently; During the banquet, look for opportunities to express greetings and thanks to the host and guests.

If you want to go to the bathroom on the way, please say sorry to the people present, and then leave gently. Similarly, if someone here says sorry, get up and leave, and don't ask others where to go.

Waiters usually serve food from the guest's left side and pour wine from the right side. Head dish? Appetizer soup? Liquor, fish and seafood? Liquor and red meat (beef, mutton and pork)? Red wine dessert? In sweet and white western food, please don't pour your own wine, wait for the waiter to add it; In addition, the wine can't be topped up, but it can't exceed 1/2 at most.

4 the use of knives and forks

1. Knives and spoons are on the right side of the plate, and forks are on the left. Put up to three pairs of knives and forks on the table at a time. If there are more than three dishes in this meal, the waiter will put a new knife and fork after using the already placed knife and fork.

2. Knife and fork are used from outside to inside. The size of the knife and fork also determines the different uses. Use a large knife and fork when eating meat; When eating appetizers, salads or desserts, use a medium knife and fork; Drink soup with a big spoon; Drink coffee or eat ice cream with a small spoon.

4. Don't hold a glass when holding a knife and fork, and don't point at people when holding a knife and fork.

5. Continue to eat during the intermission, divide the knife and fork into triangles, and the waiter will not withdraw the plate; If you finish eating, put the knife and fork on the same side of the plate in parallel, and the waiter will naturally take it away; If you can add food, divide the knife and fork into eight shapes and the waiter will continue to add food.

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