Work Plan of Administration Department in 2020

The first part of the work plan of the administrative department in 2020

The end of the year is approaching, and the Spring Festival is appro

Work Plan of Administration Department in 2020

The first part of the work plan of the administrative department in 2020

The end of the year is approaching, and the Spring Festival is approaching. Unconsciously, the work of 20xx is coming to an end. For everyone who pursues progress, it is inevitable to do something for himself at the end of the year: "taking stock" is also a spur to himself.

2020 is a year of unprecedented pressure on the company's production and operation and fierce market competition. At the same time, it is also a year of great market development, optimization of support system and promotion of corporate image. Facing the new situation, the work plan of the administrative department in 2020 is:

Under the administrative leadership of the general manager's office, under the business guidance and management supervision of the director-general, we will strengthen the role of the hub, stabilize the service position, give full play to the role of connecting the preceding with the following, comprehensive coordination, staff assistant, multi-party communication, supervision and inspection, and service guarantee, further change the work style and do a good job in the follow-up work.

First, strengthen the company's corporate culture construction and publicity.

Corporate culture is the culture of the company, the culture of the boss, the collective name of long-term ideals, basic values, style, living habits and behavioral norms in the process of business management, and the sum of spiritual wealth created by enterprises.

It has appeal and cohesion to enterprise members and can unify the interests, purposes, needs and behaviors of many people. It includes values, goals, codes of conduct, management system, morality and so on.

It takes all employees as the working object, through publicity, education, training, cultural entertainment, heart-to-heart friendship and other means. , can unify employees' will, standardize employees' behavior, unite employees' strength and serve the company's overall strategic objectives.

The contents of corporate culture are as follows:

1, company profile.

2. Company discipline, enterprise spirit, enterprise mission, enterprise goal, corporate vision, enterprise development strategy, enterprise development vision, values, enterprise ethics, business philosophy, service concept, code of conduct, enterprise style and enterprise talents.

3. Corporate culture assistance: carry out basketball games, table tennis games, tug-of-war games, singing competitions, outdoor development training, calligraphy and other activities.

4, to carry out technical pacesetter appraisal, staff technical competition and other activities.

Second, optimize logistics support.

Without logistics support, it is impossible to ensure the stable and normal operation of production. To ensure the company's stable and normal production and operation, it must be backed by strong logistics. We must first formulate relevant systems to optimize the supervision of canteens, dormitories, water, electricity and office supplies. Optimize sporadic repairs, declaration and supervision of some fixed assets, and optimize supervision of sanitation, environment and vehicles (according to procedures).

1, strengthen the administrative post responsibility system and improve the administrative post system.

2. Strengthen the post responsibility system of administrative logistics and improve the post system of administrative logistics.

3. Strengthen the post responsibility system of administrative general affairs and improve the post system of administrative general affairs.

4. Strengthen the post protection (safety) responsibility system and improve the safety post system.

5. Strengthen property management and sporadic repairs, and improve property management and management system.

6, strengthen the canteen, dormitory, water, electricity and office supplies to receive supervision and management measures, improve the management system.

7. Strengthen vehicle parking.

8. Strengthen the supervision and management of environmental sanitation.

9. Do a good job of coordination with all departments of the company.

Third, strengthen security.

Evaluating an enterprise's strength, quality and profit and loss lies in its sense of security. Therefore, to achieve safety, we must strengthen the safety awareness of employees, improve the ideological quality and professional level of safety personnel, strengthen the work of "four precautions", implement the safety management system, and cultivate and improve the management level of safety team leaders. Strengthen personnel access, official visitors, vehicles and goods access, fire safety.

Do a good job in fire prevention, theft prevention, disaster prevention, loss prevention, occupational safety accidents and other management work. At the same time, conduct safety education for employees and always implement the guiding ideology of "safety first, prevention first". Create a peaceful working and living environment and ensure the safety of the company's property and the personal and legal property of the company's employees.

1, establish and improve the safety management system, and implement the responsibility system for safe production and operation.

2, establish and improve the fire safety system, strengthen fire safety management, management in place, layer upon layer to people, layer upon layer to sign a letter of responsibility. Conduct fire drills.

Fourth, carry out ideological education and training for employees.

1, corporate image education and training.

2, employee behavior etiquette education and training.

3. Education and training in offices and workplaces.

4. Safety education and training.

Five, to complete the temporary tasks assigned by the superior leadership.

The second part of the work plan of the administrative department in 2020

First, tidy up the items at the front desk at work, and check whether all electrical appliances are in good condition and whether the power supply is turned off. Look at the memo of that day and see what else to do. The front desk lobby should always be clean and generous. Newspapers have to be sorted out every day. When the number of drinking buckets is not enough, call for water supply in time. When there are not enough items needed at the front desk, you should apply for purchase in time, such as paper towels and copy paper. When there are not enough brochures in the reception room and lobby, they should be supplemented in time. When the fax machine, copier and printer are out of ink, you should call Miss Zhao to add ink. If the items at the front desk are broken, such as curtains, call a mechanic to repair them; If there is something wrong with the telephone line, you should ask the telecommunications bureau for help. We must find a solution to any problem.

Second, when you receive a fax, you should pay attention to who the other party sent it to and ask about the contents of the fax to avoid receiving spam. When you receive the fax, you should give it to the relevant personnel in time and check whether the fax is complete. If the other party is an automatic fax, you don't have to receive it. After sending the fax, pay attention to whether the other party has received it and whether it is complete and clear. When copying, pay attention to the integrity of the copied data to avoid the omission of the copied data. Sending and receiving faxes and photocopies should be registered. If there is a letter, it should also be handed over to the relevant personnel in time.

Third, the front desk receives guests. To do this work well, the most important thing is service attitude and service efficiency. When you see a visiting guest, you should immediately get up and say hello. When visiting a guest for the first time, you should ask the other person's name clearly, find out who has something to do with it, and inform the relevant person in charge after knowing the purpose of the visitor. Among them, you should also know whether to leave the guests in the reception hall or reception room, or to lead them to the office and reception room of the person in charge. Smile at the guests, be patient and meticulous, and be kind and generous. After the guest is seated, pour the tea and inform the guest that the relevant person in charge has been notified. A moment, please. The reception room is air-conditioned in summer and open in winter. At the same time, the reception room has no odor and the air is smooth.

Fourth, when transferring calls, pay attention to polite language and use company standard language: hello! Foshan Bangpu Company! Then ask what's the matter, ask who the other party is looking for, what's your name, and transfer it to the relevant personnel after understanding the situation. Familiar with the office phone number of employees in the company. If the caller is advertising, selling or networking, these calls have nothing to do with the company and will be rejected. If someone is looking for Mr. Li, pay attention to whether the other party is really looking for Mr. Li for the company's business; If you can't judge, you can transfer it to Zhu Ying. Find out the telephone numbers of leaders such as Assistant Li and Manager Yu. The telephone number of the leader should also be clearly remembered, and the leader can greet him cordially when he sees the phone.

Working at the front desk for more than four months, with a small scope of work; There is also less work content. However, I have my own shortcomings. If I don't pay enough attention at work, I will feel confused. I hope I can work harder and harder in the future. Do more for the company.

Xx years, we should constantly improve our image, work quality and efficiency. And sense of responsibility

(1) Strive to improve the service quality, handle affairs quickly, with high efficiency and without making mistakes. Have a good service attitude, accumulate experience in receiving guests and leave a good impression on them. When answering the phone, you should also constantly improve your language skills; Clever question and answer guests. Strive to satisfy every customer.

(2) Strengthen the study of etiquette knowledge. For example, in my spare time, I seriously study etiquette knowledge and public relations. Understand the common etiquette knowledge that people must abide by, including sitting posture, standing posture, tone of voice, eyes, makeup, clothing collocation, answering customer questions, etc. You can also take a class like Mei, and the knowledge is very practical. After class, people will be more confident and have more temperament.

(3) Strengthen communication with all departments of the company. Understand the development of the company and the work content of each department. With these knowledge reserves, on the one hand, you can answer customers' questions in time and accurately, and transfer calls accurately. If you know that there is no one in a certain department, you will remind the caller, briefly explain when there may be someone, or briefly answer the questions that the customer can do, and seize the appropriate opportunity to promote the company.

(4) Strive to create a good prospect environment. To maintain the good image of the company's facade, we should not only pay attention to our own image, but also maintain good environmental hygiene, so that customers have a pleasing feeling.

The third part of the work plan of the administrative department in 2020

First, deepen the results of performance appraisal

Through the performance appraisal and target management of nearly three months in xx years, the understanding and behavior changes of all departments of the company are gradually improving. They are guided by the results of their work goals and speak with facts and data. In the work of * * *, our department will fully cooperate with the company's performance reform, take improving employee satisfaction as the guiding ideology, strengthen communication with employees at all levels in various departments, and effectively improve work performance.

Second, fully respond to the working concept of "all-staff marketing"

Cooperate with marketing related functional departments of the company, establish logistics service guarantee system, implement the system, provide assistance to relevant departments, and write performance appraisal indicators to ensure the realization of the company's sales target.

Third, grasp the indicators of economy and security.

In the next year's work, the administrative department must fully communicate with all departments, introduce detailed systems, make great efforts to save expenses, do it every day, and do more supervision, inspection and improvement in daily work to ensure the achievement of the company's profit target from the perspective of "reducing expenditure".

Fourth, pay close attention to production safety.

Based on the existing standardized safety management platform, more safety inspections, more safety production management knowledge training, attention to hidden dangers investigation, improve employees' awareness of safety production, and ensure zero accident rate in safety production.

Verb (abbreviation of verb) corporate culture construction

In view of this weak link in the work of the administrative department, we plan to complete the construction of the company's corporate culture framework within the next year by absorbing the advanced corporate culture experience of others, mainly focusing on the daily corporate culture construction, supplemented by theme activities.

Six, ten initiatives of innovation

As the person in charge of the administrative department, we must take the time to think, put forward unique ways and means to improve all aspects of our work, actively decompose innovation management into performance appraisal indicators every month next year, cultivate our own unique way of thinking, and add boosters to our work with innovative spirit and consciousness.

Seven, improve yourself and strengthen learning.

In xx years of work, I still have many problems. The management level is still not high, so we should always pay attention to correcting our personality defects, constantly deny ourselves, talk less and do more, do more practical things, cultivate our awareness and habits of active learning, absorb advanced experience, arm ourselves with knowledge and improve ourselves.