What is the phone number of SAIC-GM Financial?

SAIC-GM Financial Phone Number: 400-881-6336

SAIC-GMAC is a joint venture between SAIC Group Finance Co., Ltd. (SAICFC) and GMACUKPLC (a wholly-owned subsidiary of General Motors) and Shanghai General Motors (SGM) *** joint venture.

SAIC-GM Finance Co., Ltd. is one of the first operating auto finance companies in China.

Company Profile:

SAIC-GM Finance Co., Ltd. (SAIC-GMAC) was established in August 2004 and is headquartered in Shanghai, China. It is an automobile company approved by the China Banking Regulatory Commission. financial company.

The company's registered capital is RMB 1.5 billion, funded by SAIC Finance Co., Ltd., GMACUKPLC (a wholly-owned subsidiary of General Motors) and Shanghai General Motors Co., Ltd.

As of the end of 2015, the company’s assets were nearly RMB 70 billion.

Since the establishment of the company, relying on internationally advanced auto financial management experience and technology, it has provided a full range of auto financial services to more than 2,360,000 auto consumers across the country, and its business covers more than 7,000 customers in more than 350 cities across the country. cooperative car dealers.

After years of construction and development, the company has built a marketing network with wide coverage, rich business varieties and first-class service levels, and has firmly positioned itself as a leader in the domestic auto finance industry.

SAIC-GM Finance Company is the first company in China to open an online car loan application business. Customers only need to log in to the official website of SAIC-GM Finance and fill in simple personal information to successfully apply. The online application will be completed within 24 hours. There will be professional customer service personnel to provide high-quality services.

At the same time, personalized loan products can also be customized according to customer needs.

Extended information:

SAIC-GM Finance is committed to improving customer experience satisfaction and protecting customers’ financial rights and interests, and has established a relatively complete financial consumer rights protection system management system.

Set up a consumer protection working group to build a full-process consumer protection governance system that is supervised and guided by the company's management, led by the compliance department, and coordinated and implemented by various functional departments, and effectively implement the company's "customer-oriented" policy corporate culture.

1. Customer service. We attach great importance to inclusive finance in automobile finance, establish a market training team, standardize marketing procedures and terminology, ensure that customers obtain the most accurate information, and effectively protect the rights and interests of financial consumers.

2. Customer complaint handling mechanism. As the core consumer protection functional department, the Retail Customer Service Department is responsible for establishing and updating complaint handling systems and corresponding management mechanisms.

Deploy dedicated personnel to follow up and coordinate the handling of customer complaints to ensure that customer problems are solved in a timely and effective manner and to effectively implement the protection of consumer rights and interests.

3. Customer satisfaction survey. The company attaches great importance to the voice of consumers and has set up customer service hotlines, customer service emails, website messages, satisfaction messages, WeChat messages and other channels to listen to customer voices.

4. Financial knowledge popularization and financial consumer education mechanism. Carry out various financial knowledge publicity and education activities, and use multiple channels such as dealer showrooms, company websites, WeChat official accounts, etc. to carry out financial knowledge education on financial risk prevention, anti-money laundering, credit reporting, etc.

SAIC-GM Financial Company-Company Introduction