What's the name of the hospital customer service?

Hospital customer service is generally called hospital customer service staff or hospital customer service specialist.

Hospital customer service usually involves telephone reception, patient information recording, hospital appointment registration and so on. Hospital customer service personnel need to have basic medical knowledge and service skills, be able to listen to patients' questions patiently, answer consultations, provide relevant services and suggestions, be good at communication, care and patience.

Hospital customer service personnel play an important role in the hospital. In the process of patients seeking medical treatment, hospital customer service staff should also pay attention to protecting the privacy and confidentiality of patient information.