Who has the simulated test questions (theory) of the professional skill appraisal exam for express salesmen (handling)? Now it has been deleted, and someone sent a copy from 282227903@qq.com.

National vocational skill appraisal question bank

Examination paper on basic theoretical knowledge of express delivery salesman (express delivery processing)

Annotation item

1. Examination time: 90 minutes.

2. Please fill in your name, admission ticket number and unit name at the label of the test paper as required.

Please read the answer requirements of all kinds of questions carefully, and fill in your own answers in the designated places.

4. Don't scribble on the test paper, and don't fill in irrelevant contents in the sealed area.

Total score one two

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1. Multiple choice questions (question 1 to 50). Choose a correct answer and fill in the brackets with the corresponding letters. 1 For each question, the full score is 50 points. )

1. Professional ethics is the code of conduct that employees should follow in activity (a).

A, occupation b, business c, society d, industry

2. The characteristics of professional ethics include (1)

A, specificity b, flexibility c, fairness d, legitimacy

3. The fundamental winning point of express delivery service is (a).

A, fast and accurate B, enthusiastic service C, solidarity D, honesty and trustworthiness

4. In order to ensure safety, the courier salesman is required to ensure the safety of (a) during the work.

1 express mail safety; ② Safety of production tools; ③ Personal safety

A, ①, ② and ③ B, ① and ② C, ① and ③ D, ② and ③

5. Express service is a delivery service that can quickly receive, send, transport and deliver letters and parcels with names and addresses and other items that do not need to be stored, and deliver them to (c) within the promised time limit and get a receipt.

A. Recipient B. Designated place

C, the recipient or the designated place d, the recipient and the designated place

6. The courier service of the sender and the recipient in the same city of China is called (D).

A, international express b, domestic (off-site) express delivery

C, foreign express d, city express

7. (1) It refers to the collection and distribution points, sorting and processing places and equipment, transportation lines, delivery sections and other supporting forces of various express delivery enterprises.

A. Express delivery network

C, Express Information Network D, Express Finance Network

8. The internal reason for the function of express information network is that express has the characteristics of (b) and (c).

A, real logistics capital flow B, real logistics information flow C, capital flow information flow D, parcel letter

9.(d) Measures are the most basic preventive measures to prevent industrial accidents.

A, education measures b, economic measures c, management measures d, engineering and technical measures

10. Please choose the correct pronunciation of "Pu" in Tai Po Center (C).

a、pǔ B、fǔ·d、bǔ

1 1. The correct spelling of yán liáng in Shaanxi Province is (b).

A, Yan Liang B, Yan Liang C, Yan Liang D, Yan Liang

12. The number of national trunk lines in China is prefixed with 1, 2 and 3, and the prefix 1 indicates (D).

A, radial trunk highway B from Shanghai, and east-west horizontal trunk highway

C. North-South longitudinal trunk highway from Beijing D. Radial trunk highway

13. The following does not belong to the characteristics of computer viruses (A).

A, intelligence B, communication C, artificial D, destructiveness

14. When the express delivery contract is invalid, (a) shall apply to the dispute settlement between the express delivery enterprise and the customer.

A. General Principles of Civil Law B. Consumer Rights Protection Law

C. Measures for the Administration of Express Delivery Market D. Postal Law

15. The following item (d) does not belong to the characteristics of the express delivery contract.

First, it is a civil contract, not an administrative contract. B, it is a contract involving a third party.

C, which belongs to format contract D, is a contract signed by both parties through consultation.

16. Express delivery salesmen should respect the customs and habits of ethnic minorities and safeguard the rights of consumers when providing express delivery services to ethnic minority customers (A).

A, maintain dignity b, fair trade c, know the truth d, claim compensation according to law.

17. If the delivery of express mail to the destination places a special burden on the addressee's address or the date or time when the mail arrives at the destination post office, the delivery of the mail and the collection of surcharge shall be handled in accordance with the postal service regulations of each destination country for similar (b) mail.

A, international b, domestic c, same city d, special

18. The handover list used between the sending and receiving outlets and the sorting center mainly includes the sealing time, sending station, receiving station, sealing personnel, express delivery number and (d).

1. Sender information, weight, volume and number of pieces

B, sender information, type, vehicle number, driver

C weight, volume, quantity, type, vehicle number and driver.

D, sender information, weight, volume, quantity, type, vehicle number and driver.

19. The following are not the functions of vehicle seals: (d).

First, it can ensure the safety of express mail in transit.

B, can ensure that the sealed vehicles are completely transported from place A to place B..

C, to prevent the vehicle from being opened in transit.

D, can ensure traffic safety

20. Fragile articles are always unloaded by pallets and trailers, and the stacking height is generally less than (d).

A, bust height b, body height c, car height d, handle height

2 1. using unloading machinery or tools, (d) manned.

A, it's B, it's not.

C, I'm not sure I can D, I can't.

22. The overall unpacking operation is to unpack the received inbound express parcels, and replace the express parcels from (d).

A, the parts are converted into general contractor B, and the single package is converted into parts.

C, the single package is converted into the general package D, and the general package is converted into parts.

23. General Contractor for Mechanical Dismantling: (b).

A, can't reduce the labor intensity of demolition personnel; It can improve labor efficiency.

C, not commonly used methods D, can not reduce the cost of enterprises.

24. When removing the lead seal, prevent (D) from falling off the rope buckle.

A, packaging material b, mark c, lead seal d, and packaging card

25. For the volume measurement of irregular items, take item (c).

A, shortest, highest, widest b, longest, lowest and widest

C, longest, highest, widest D, longest, lowest and narrowest

26.(b) is the basis of express delivery.

A, the sender's stub b, the courier company's storage root.

C, the recipient's stub and d, the courier company receipt stub.

27. In (c), the salesman should pay attention to some basic requirements and norms.

A. Type B of goods received, C in transportation, D in waybill and business operation.

28. For express mail that is too small to paste the waybill, express mail (b) is recommended.

A, send it directly to B, and send it with sealed documents or waterproof plastic bags.

C, don't send d, the whole express parcel is sent everywhere.

29. Express packaging, the mistake is (d).

First, it is forbidden to use all newspapers and periodicals as the outer packaging of express mail.

B For high-value express mail, customers are advised to use insurance or insurance services.

C, one ticket and multiple pieces of express mail can be delivered in bundles. At the same time, the waybill number must be marked on the conjoined express mail, and the conjoined express mail must be securely tied.

D. Reused old packaging materials can be used without removing special express signs such as the original waybill.

30. Express segmentation refers to (b) sorting the express that has been preliminarily segmented.

A, the first b, the second c, the fourth d, the fifth time

3 1. The sorting center shall have at least (b) sorting areas.

a、 1 B、2 C、3 D、4

32. Automatic sorting error: (d).

A, continuous mass sorting; B, accurate information collection.

C, small sorting error D, all express mail can be sorted automatically.

33. The abbreviation of Guangdong Province is: (D).

A, Joan B, Fujian C, Hunan D, Guangdong

34. The capital of Zhejiang Province is: (D).

A, Ningbo B, Wenzhou C, Jinhua D, Hangzhou

35. The capital of Liaoning Province is: (c).

A, Changchun B, Dalian C, Shenyang D, Harbin

36. The postcode used in Taiyuan City, Shanxi Province is: (b).

a 020000 B 030000 C 040000D 050000

37. The postcode used in Jinan, Shandong Province is: (D).

A, 220,000 b, 230,000 c, 240,000 d, 250,000

38. The telephone area code of Taiyuan City, Shanxi Province is: (c).

a、0352 B、036 1 C、035 1 D、045 1

39. The telephone area code of Xining City in Qinghai Province is (D).

a、079 1 B、098 1 C、089 1 D、097 1

40. Semi-automatic mechanical sorting, (d) (support) grab both sides of the express mail and sort it close to the body along the moving direction of the express mail.

A, arm b, finger c, single hand d, both hands

4 1. During semi-automatic mechanical sorting operation, (b) hanging badge.

A, b allows, c does not allow, d is optional, and no requirements are made.

42. Which of the following (b) phenomena will lead to sorting failure?

First, the express waybill is clean and tidy

B, fill in the street is not clear.

C, postal code, telephone area code and delivery destination are filled in correctly.

D, waybill destination column to fill in clearly.

43. In express mail processing, express mail information can be shared on the Internet, and (c) information records can be transmitted.

A, manual list b, schedule c, electronic data d, original data

According to national laws and regulations, the following items are corrosive: (a).

A, battery b, soap c, washing powder d, hand sanitizer

45. The following marks are indicated as Class II radioactive products: (b).

A, B,

C, D,

46. The following sign indicates that passenger planes are prohibited from transporting small quantities of dangerous goods: (c).

A, B,

C, D,

47. When scanning a barcode, the scanner should be aligned with the barcode symbol (A).

A, vertical b, parallel c, bending d, tilt

48. The system automatically registers the order, that is, through the scanning equipment of the express sorting system, it gives the express (C) a sealing instruction, and automatically prints out the list of sealed express mail.

A, manual retrieval B, manual input C, automatic retrieval D, manual inspection

49. Commonly used bags are cotton cloth and (c).

A, metal b, wood c, nylon d, paper

50. Air transport outbound express should meet the requirements of (d) of air transport.

A, customs declaration b, health quarantine c, quality inspection d, safety inspection

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Second, the true or false question (question 5 1 ~ 100. Fill in the brackets with the judgment result. Fill in "√" correctly and "×" incorrectly. 1 For each question, the full score is 50 points. )

5 1.(t) Express salesmen must be honest and trustworthy with customers. When introducing products to customers, we should introduce the real situation realistically, and we should not provide false information regardless of the facts in order to attract customers.

52. The express delivery process is static.

53.(t) The establishment of a collection and distribution center should refer to the population density, economic level, transportation resources, contact with the outside world, people's living standards and other factors in a region.

54.(t) Express information transmission network can promote enterprises to improve work efficiency and standardize operating procedures.

55.(t) If express delivery is classified according to different attributes and standards, then express delivery can belong to different categories and present different characteristics.

56.(t) The standard time limit is the time limit requirement stipulated in the express service standard.

57. According to the mode of operation, express mail can be divided into three categories: insured express mail, insurance express mail and ordinary express mail.

58. (6) The Courier Service Standard stipulates that the total number of personnel of courier service agencies and their branches shall not be less than 20.

59.(f) Custom is the code of conduct that people follow in social communication activities.

60.(t) Before entering the customer's office, keep the clothes neat and the hair neat.

6 1. All individuals and enterprises have the obligation to safeguard national security, honor and interests. Do not illegally own or use special spy equipment such as eavesdropping and stealing photos.

62. (6) Express salesmen should wear belts when contacting express mail with rough or sharp surfaces.

63.(t) In the case of theft or robbery of express mail or vehicles, the courier salesman should provide real and effective clues to solve the case and actively cooperate with the police investigation.

64.(t) When a bicycle overtakes other vehicles, it shall not affect the normal running of the overtaked vehicles and other vehicles.

65.(t) Motorcycle drivers should hold driving licenses, and vehicles should have license plates, driving licenses and other relevant documents.

66.(f) Using carbon dioxide fire extinguishers is the basic method to put out oil fires at home and abroad.

67.(f) The code of China Northwest Airlines is not WH.

68.(f) There are eight continents and four oceans on the earth.

69. LAN usually adopts "client-server" mode.

70.(t) Duanmu, Tuoba, Qi Diao and Fifth are all compound surnames.

7 1.(t) When there is no automatic identification device, you can manually enter the barcode through the keyboard.

72. Whoever opens, conceals, destroys or steals mails and telegrams without permission shall be given a heavier punishment in accordance with the criminal law.

73.(t) Theft refers to the act of stealing a large amount of public or private property in secret or stealing public or private property many times for the purpose of illegal possession.

74.(t) Express mail handling must implement unified regulations, standard practices and strict procedures.

75.(t) The handover list of the general contractor stipulates the exchange of responsibilities between the operation links of the general contractor.

76.(t) During the handover and acceptance of the general contractor, both parties must deal with the unqualified general contractor face to face and record the situation.

77.(t) When receiving the general contractor, the general contractor shall receive the vehicles in the order of arrival.

78.(t) lightweight foam parts should be based on the volume weight as the billing weight.

79.(t) Express waybill is a standard contract, which consists of two parts: the front delivery information and the endorsement clause.

80. (6) At present, the handling and loading and unloading of express mail have been fully automated.

8 1.(t) Documents and important documents shall be stamped with the document seal.

82.(t) The writing format of English addresses starts from the smallest address unit and expands gradually.

Changsha is the capital of Hunan Province.

84.(f) The area code of Changsha, Hunan Province is 063 1.

85.(f) The aviation code (three characters) of Capital International Airport is BJK.

86.(t) Sodium bicarbonate dry powder fire extinguisher is suitable for the initial fire of flammable, combustible liquids, gases and charged equipment.

87.(t) Vehicle sealing is a control means established to ensure the express delivery to the destination.

88.(t) If the address is not clear, it cannot be sorted.

89. (6) Express companies operating only in East China can receive express mail to Chengdu.

90.(t) contraband refers to articles that are explicitly prohibited from being transported by national laws and regulations.

9 1.(t) Animal organs may be harmful to public health.

92.(t) The regulations on restricting mail are formulated on the basis of taking care of and facilitating customers' legitimate needs and normal communication, and limiting illegal acts of speculation and smuggling.

93.(f) Express mail from Beijing to Shanghai is express mail that can be delivered directly in Beijing.

94.(f) The frequency of sealing and sending depends only on the receiving time of the salesperson.

95.(t) Sealed express list includes ordinary express list, insured express list and payment collection list.

96.(t) Handwritten packages can be filled in with oily markers.

97.(f) The quality inspection of the general contractor is mainly to check the number of internal parts of the general contractor.

98.(f) There is no need for obvious isolation or signs between piles, and there is no need to leave passages.

99.(f) Routing is to select the transportation direction that meets the actual needs according to the time limit of express mail.

100.(t) Air transportation is characterized by large investment, small volume, high cost and vulnerability to weather.