What's the matter with the locked account of E-home in E-city?

Enter the wrong password several times and reset the password; Security issues, contact customer service, etc.

Incorrect password entered multiple times: If the incorrect password is entered multiple times, the system will automatically lock your account to protect its security. Try to use the "Forgotten Password" function to reset the password, and make sure to enter the correct account information and verification method.

Security issues: If your account has security issues, such as being attacked or stolen by hackers, the system may lock the account to prevent further losses. If resetting the password can't unlock the account, it is recommended to contact the customer service teams in E City and E Home, explain the situation to them and provide relevant supporting materials so that they can help you unlock the account.