Summary of baby-friendly hospital work

Time goes by, never stops, and a piece of work is over. This is a valuable working time, and we have gained a lot, which also means that we are ready to start writing the work summary again. The following is a five-point summary of the baby-friendly hospital work I brought to you for your reference!

Work summary of baby-friendly hospital 1

Over the past year, under the correct leadership of _ _ District Health Bureau, jiulong town Party Committee and government, and with the joint efforts of all cadres and workers, our hospital has carried out various work closely around the central work of _ _ District Health Bureau. The hospital firmly grasped the main line of "quality management benefit year", further improved various rules and regulations, strengthened internal management mechanism, strengthened service consciousness, and worked solidly according to the work objectives set at the beginning of the year, with a good development momentum. The work of one year is summarized as follows:

First, change the concept and firmly establish the service concept of "patient-centered"

First of all, strengthen team building and unify understanding. The hospital always takes "patient-centered" as its service purpose, and carries out ideological and political education and professional ethics education in combination with reality. First, carry out education aimed at saving lives and serving the people wholeheartedly among cadres and medical personnel in party member, establish a correct world outlook, outlook on life and values, and consciously resist all kinds of unhealthy trends; Second, according to the characteristics of the hospital, carry out extensive professional ethics education, focusing on strengthening people-oriented professional responsibility, professional ethics and professional discipline education; The third is to carry out the concept education of all for patients, all for convenience and all for service, and further strengthen the love, care, patience, carefulness and responsibility of medical staff for patients; Fourth, organize middle-level and above cadres to participate in hospital management knowledge training of district health bureaus, so as to improve the business management level of middle-level cadres. At the same time, the hospital closely combines "patient-centered" with correcting unhealthy trends in the industry. Since the beginning of this year, the hospital has taken a series of measures to improve the system of new drug access and special equipment supply, conducted the first large-scale equipment bidding, strengthened prescription monitoring, carried out prescription review, and plugged loopholes from the source and in all aspects. At the same time, the hospital carried out rectification according to various problems existing in medical supervision and inspection at the end of last year, and improved various management mechanisms.

Two, in-depth investigation and study, clear hospital development ideas.

On May 29th, our hospital adjusted its new leadership. The organization department of the district party Committee and the district health bureau appointed Comrade Chang Xu, deputy chief physician of the Department of Surgery of the Development Zone Hospital, as the president of our hospital. After taking office, President Chang Xu led hospital leaders to visit government departments, villages, schools, enterprises and health stations. Listen carefully to the opinions and suggestions of the masses, accept the criticism of the masses with an open mind and collect more than 20 opinions and suggestions from the masses. The problems reflected by the masses can be summarized as follows: First, it is expensive to see a doctor; Second, the service attitude is poor; The third is the "two strengths" of registration and fees; Fourth, the medical environment is poor and the service process is not smooth; Fifth, there are no high-level doctors on duty at night. After in-depth investigation and study, the hospital team believes that the overall quality of Jiufo Hospital is not high, the equipment is outdated, there are few high-level doctors, and the service awareness is poor, which can not meet the health needs of the people. Patients can only choose to go to the big hospital in _ _ _ _ _, which is an important reason for the difficulty and expensive medical treatment. After careful consideration, the hospital leaders decided to position the hospital as a "regional medical center in Jiufo area" and a "community health service and guidance center". Therefore, the leading group of the hospital put forward the 16-character working policy of "standardizing management, improving service, strengthening quality and reducing cost" and formulated a series of measures, which have achieved initial results through hard work.

Third, seriously carry out professional ethics evaluation and build a harmonious doctor-patient relationship.

According to the unified deployment of the _ _ District Health Bureau, the evaluation activities of political morals and morals began in June, and the implementation plan of political morals and morals evaluation was formulated in combination with the actual situation of our hospital, and the leading group for political morals and morals evaluation was established. In the professional ethics appraisal activities, we mainly did the following work:

(a) to carry out self-examination and self-assessment, formulate corrective measures.

In the work of self-examination and self-evaluation of professional ethics, we conducted an objective and realistic self-examination and self-evaluation according to the current situation of hospital industry style, the feedback opinions and suggestions of professional ethics questionnaire survey, and combined with the reality of our hospital, and comprehensively analyzed and found out the existing problems.

1, the problems reflected by the masses can be summarized as follows: First, "expensive medical treatment"; Second, "poor service attitude"; Third, registration and fees are "two long" and the waiting time is long; Fourth, the medical environment is poor and the service process is not smooth; Fifth, there are no high-level doctors on duty at night.

2. Formulate rectification plans and measures. In view of the above problems, we have formulated corresponding rectification plans and measures, implemented the rectification to departments and responsible persons, and ensured the implementation of the rectification measures by clarifying responsibilities. First, the use of economic means, take tough measures to reduce the proportion of drugs, and achieve the goal that outpatient expenses and hospitalization expenses per bed are reduced by 15% compared with last year. Accelerate the centralized bidding and purchasing of drugs, purchase drugs online by more than 95%, reduce drug prices and reduce the proportion of drugs. Based on the average cost of inpatients last year, subtract 10% as the index of each department, and the department that exceeds the index will be deducted for one month. The proportion of drugs will be 3 1% this year. Outpatient expenses should strictly implement the prescription limit, rationally use drugs, speed up the bed turnover rate, shorten the hospitalization time of patients, and reduce the medical expenses, which will alleviate the problem of difficult and expensive medical treatment for the masses to a certain extent (at present, the average medical expenses for outpatient clinics in hospitals have dropped to 57 yuan; The cost per bed on hospitalization day was reduced to 309 yuan; The average cost of discharged patients dropped to 1.802 yuan, which was the lowest in the whole region. In June-_ _ _ _, patients were given more than 600,000 yuan. Two, strengthen the professional ethics education of medical staff, strengthen the service consciousness, combine the service quality with the bonus distribution, and increase the investigation and punishment. For example, informed criticism was given to two doctors who shirked their patients and had a bad service attitude, and was ordered to write an examination and terminate the cooperation contract with the dentist. So far, there is no phenomenon that medical staff accept patients' "red envelopes" and various kickbacks. The third is to implement convenience measures, increase the charging window, rationally allocate personnel in different periods, shorten the payment time, put an end to the queuing phenomenon of registered payment, coordinate the relationship between inpatient department and outpatient department, and mobilize manpower to support outpatient work in time. The fourth is to improve the medical environment, optimize the service process, and set up a "lobby duty system". The leaders of the hospital take turns to be on duty in the outpatient hall, and solve problems for patients on the spot to facilitate the masses to seek medical treatment. The fifth is to set up night consultation and send senior doctors to serve patients in turn from 5 pm to 9 pm. Sixth, in view of the problems reflected by the masses, hospital leaders and personnel from relevant departments formed medical teams to go deep into villages, factories, institutions and schools for medical treatment, deliver medicines to the masses, hold lectures on medical and health knowledge, and impart medical and health knowledge to the masses. The evaluation of professional ethics was rated as satisfactory by the superior.

(2) Improve the system and accept supervision.

1, system is the lifeline of professional ethics evaluation. Only by perfecting the system can we ensure the smooth development of professional ethics evaluation. Therefore, we have formulated the "Regulations on the Management of Medical Ethics in Jiufo Hospital"; Implementation Outline of Work Style Construction in Jiufo Hospital and Implementation Specification of Work Style Construction in Jiufo Hospital.

2. In order to strengthen the evaluation of professional ethics and accept the supervision of the masses with an open mind, the hospital has set up two suggestion boxes for professional ethics evaluation and hired six social supervisors.

3. According to the requirements of the Implementation Plan of Hospital Ethics Evaluation, in July, questionnaires were distributed 100, and questionnaires 100 were recovered, and the satisfaction rate of the masses reached 98%.

(3) Careful planning and management, seeking development by shaping external image.

1. Management is an art, a science and the lifeblood of a unit. How to do a good job in hospital management is the most important thing in hospital work. Therefore, on the issue of hospital management, we should improve the medical quality by perfecting the management system, especially by paying close attention to the implementation of the core system. In hospital management, the leading group of the hospital has fully played a central role, which is manifested in the following aspects: clean and efficient, diligent in running the hospital, open and transparent, forming a joint force in major hospital decisions, being both democratic and centralized, and playing a central role. At present, hospital management is developing in a standardized and scientific direction.

2. For a long time, the image of our hospital has not been favored by the masses. In order to change the image of the hospital and the service concept, the hospital has carried out a variety of humanized activities, such as: "* * * producing party member to build harmony, maternal and child health care in rural areas", free surgery for low-income patients, free treatment for migrant women workers, organizing medical staff to visit discharged patients and parturients, sending doctors and medicines to rural areas and factories and other convenience activities, which have changed the views of the masses.

3. In order to promote the construction of professional ethics, further improve the quality and level of doctors' service, change the service concept, and strive to build a harmonious doctor-patient relationship, the hospital held a speech contest on "Angel's Feelings" in August, and launched a "Sincere Service" contest from September to _ _ _, integrating sincere activities into medical services. The "True Love Service" activity has been carried out for more than three months and achieved remarkable results. Medical staff's sense of service to patients has changed and their sense of responsibility has increased. There are many warm words such as "hello, please, thank you", and patients' views on medical staff have also changed, and many touching stories have emerged. Recently, our hospital has been receiving banners from patients and their families.

Summary of baby-friendly hospital work II

Facing the future, the key to the healthy and rapid development of our hospital is to have a large number of outstanding scientific and technological talents with both ability and political integrity; As a bridge connecting the past with the future, we should cultivate and select a group of young professional and technical talents. In 20__ years, our hospital strengthened the talent work, and mainly did the following seven aspects in the talent work.

1, vigorously promote the advanced, give material and spiritual rewards to outstanding talents who have made achievements, and make extensive publicity and reports through radio, television, newspapers and other news media to create a strong atmosphere of "respecting knowledge and talents" in the whole hospital.

2, the distribution system and personnel reform, the implementation of middle-level cadres competition for posts, capable and equal, so that outstanding young talents stand out, while the salary is linked to the post. Through competition for posts, people with both ability and political integrity, strong pioneering consciousness and innovative spirit have displayed their talents.

3. Actively support and encourage scientific research activities of various departments, and give strong support in terms of funds, time, manpower and material resources. In the past 20 years, the hospital has established two scientific research projects and introduced two new technologies and projects.

4. Encourage self-examination, and commend and reward graduates from self-examination for their professional counterparts at the staff meeting of the whole hospital. At present, there are 128 medical staff who have improved their original academic qualifications and obtained diplomas in various professions. Support medical staff to take postgraduate entrance examinations and formulate relevant policies to help attract them to continue working in hospitals after graduation.

5. Hold relevant knowledge lectures for medical staff for many times to enhance legal awareness and medical accident prevention awareness. 20__, the hospital held various forms of medical safety education for all kinds of medical staff at all levels, and organized all medical staff to discuss the hidden dangers of medical accidents according to the working characteristics of various subjects; It also organized the medical staff in the whole hospital to carry out theoretical training and technical training of first aid knowledge, which further consolidated the knowledge. Some young doctors who are new to clinical work feel that they have benefited a lot.

6. Select and introduce talents through multiple channels. 20__, select 1 1 undergraduate graduates with excellent academic performance from medical colleges inside and outside the province. The newly allocated dormitory was renovated, and the living and communication facilities were improved, which created a relaxed and good working environment and a living environment for them to live and work in peace, let them work with peace of mind and give full play to their talents, and laid a good foundation for strengthening the construction of specialist and reserve talents in the hospital. 20__, ICU experts 1 person were introduced from tertiary hospitals in the province.

7. Pay attention to personnel training and advocate the concept of "lifelong learning" among medical staff. Accelerate the further training abroad, and send five outstanding medical personnel abroad for further study in 20 years, effectively improving the level of diagnosis and treatment in various specialties.

Summary of baby-friendly hospital work 3

Leaders:

With the great attention and full support of leaders and relevant departments, through concerted efforts from all sides, our hospital has obtained funds from the government budget, completed project application, geological exploration, design, demolition, bidding and normal construction through intense and orderly unconventional work. Here, we report the progress of the project as follows:

A, project engineering organization and management

In order to ensure the smooth implementation of the basic medical and health service system construction project invested in the central budget, according to the relevant project implementation opinions of the central, provincial and municipal governments, the "Implementation Plan for the Construction Project of Surgical Hospitalization Complex" was formulated.

1. Construction scale: The surgical inpatient complex project covers an area of 8 mu, with a building area of 14 148 square meters, a height of 1 1 floor, double elevators and automatic fire fighting system; Set up 300 beds, equipped with emergency department, 9 wards and supporting departments, supporting center oxygen supply and other modern facilities.

2. Capital investment: the total investment is 23.4 million yuan, including 200,000 yuan from the central government, 0/10,000 yuan from the county government and 2.4 million yuan from the hospital; Civil engineering is 6.5438+0.08 million yuan, decoration is 6.5 million yuan, elevator is 6.5438+0.2 million yuan, automatic sprinkler system is 2.4 million yuan and other supporting facilities are 2.5 million yuan.

3. Construction period: construction time: year month day to year month day. The civil works were completed in-and the decoration works in-. Finish the year and month finishing work.

4. Safeguard measures for project implementation: the project is managed under the leadership of the county government and county health bureau, and a leading group for project construction management is established to be responsible for the organization, leadership and decision-making command of project promotion. The dean is the team leader, the vice president is the deputy team leader, and other hospital leaders and relevant department heads are members. The leading group has an office to be responsible for the daily work and specific affairs of major investment projects. Project funds shall be subject to special management and special accounts shall be set up. The Finance Bureau and the County Health Bureau should allocate funds in strict accordance with the progress of the project, and the audit department should strengthen the audit of the use of funds.

Second, the progress of the project

1, the relocation of buildings in the project site will be completed in June.

2. After signing the construction contract, the construction procedure has been completed.

3. The original sewers and cables of the hospital are located here, which affects the foundation excavation. At present, sewers and cable channels are being rebuilt and are expected to be completed by the end of this month.

4. Construction of retaining piles: The new project is close to the adjacent buildings. In the process of design, supervision, construction and on-site investigation, the relevant personnel of the county quality supervision bureau must build 30 retaining piles with a pile depth of 10- 14m. At present, the construction is carried out according to the sketch, and the formal construction drawings are being made, which will be completed this week.

Up to now, the initial investment is about 850,000 yuan, including the preparation of feasibility study report, geological exploration, demolition, engineering design, engineering budget and other expenses.

Third, there are problems.

1. Financial difficulties: As our hospital is a non-profit public hospital, it undertakes the tasks of first aid, medical treatment and health care for about 480,000 people in the county and surrounding counties, as well as the teaching practice of Yibin Health School. According to the investment plan issued by the central government, there is a big gap in construction funds and little liquidity. Therefore, we request the government to give strong support, and reduce the supporting fee of urban infrastructure by 353,325 yuan and the management fee of bulk cement in full. The project safety deposit of 430,000 yuan and the wage deposit of migrant workers of 540,000 yuan were exempted, totaling 970,000 yuan. Our hospital promises that if there are problems such as safety or the wages of migrant workers are not in place, we will coordinate the liberation within the deposit.

2. Retaining pile project: 200,000 yuan is expected to be reserved in the original construction budget for the protection measures of adjacent buildings, which will be cancelled during the financial audit. If the retaining pile project is a new project, the budget, audit and bidding according to the procedure will seriously affect the construction period. Suggestion:

(1) The retaining pile project shall be constructed according to the newly-added quantities and accounted according to the list of bidding projects;

(2) If the retaining wall pile construction is changed according to the project, in order to reduce the cost and ensure the construction period, the construction, budget and financial review shall be carried out at the same time, and the original winning company Construction Co., Ltd. shall be responsible for the construction.

Fourth, the focus of the next step

Due to the tight time, only the preparations for civil works have been completed at present, and the decoration and internal facilities have not been determined. After the civil engineering enters the normal procedure, the decoration design should be completed as soon as possible, and the fire control facilities, power supply, water supply and heating system should be determined, so as to be completed before the end of the month.

Hereby report

Summary of baby-friendly hospital work 4

20__, all the staff of our department closely revolved around the tenet of "patient-centered, satisfactory service" in our hospital, successfully completed all the tasks assigned by the hospital, and achieved a double harvest of economic and social benefits. The work this year is summarized as follows:

First, the task completion:

Throughout the year (up to 65438+February 18), our department treated patients 127754 person/time, of which our department treated outpatients 16778 person/time, with outpatient income of 408868 yuan; Our department admitted 6 14 inpatients, and the hospitalization income was 1873975 yuan, which was 53 times higher than last year. The annual income of physiotherapy is 24 1.04 1.3 million yuan, an increase of 430,000 yuan over last year. The total general medical income was 46.5438+0.7 million yuan, an increase of 730,000 yuan over last year, and the growth rate was 2 1.7%. The diagnosis and treatment of patients have clear thinking and clear diagnosis. The cure rate is 7 1%, and the effective rate is 96.8%.

Second, the actual work experience:

Over the past year, our department has improved the quality of medical services and established and improved various management systems of departments in accordance with the requirements of "Hospital Management Year". Implement the responsibility system of doctors' first consultation, strengthen the construction of medical ethics, combine the hospital's double civilization assessment, personal performance and attendance, and adopt the economic distribution scheme of more work and more pay as the reference standard for allocating performance pay to mobilize the enthusiasm of department employees. Hospitals or departments organize employees to participate in business study every month to improve the diagnosis and treatment level of professional and technical personnel. For difficult cases, first consult and discuss in the department, and then consult with other departments if they cannot be diagnosed. Strengthen the study and communication between departments in order to better serve patients. Require all colleagues in the department to "think about the patient's thoughts and worry about the patient's urgency"; "Everything is patient-centered". Carry out a variety of rehabilitation medical services to relieve patients' pain, focusing on traditional Chinese medicine characteristic therapy and appropriate technology, so that patients can enjoy simple and cheap traditional Chinese medicine characteristic services. All the work of the department is subject to the arrangement of the hospital, and doctors have been sent to participate in free clinic activities in the countryside for many times, participate in social donations, and serve patients enthusiastically. According to the annual statistics, the patient satisfaction rate is 99%, the qualified rate of medical documents is over 90%, and the incidence of medical errors and accidents is zero. Received 3 thank-you letters from patients with banners on both sides. This has promoted the sustained, rapid and healthy development of our department, which has been affirmed by the hospital and related leaders and praised by the society.

Three. Existing problems and ideas for future work;

Throughout the past year's work, the achievements are gratifying, which is inseparable from the correct leadership of the hospital and the joint efforts of all staff, but we must also clearly see the existing difficulties and problems:

First, the department lacks the sense of ownership and responsibility of individual employees, and at the same time lacks team spirit, likes to fight alone and lacks initiative.

Second, some of the equipment in the department is outdated and cannot be used, and the hospital has not repaired or replaced it in time.

Third, a small number of employees are not active in university study. Therefore, we need to strengthen the education of medical ethics in our future work. Improve the working environment and replace and add medical equipment in time; Increase investment in special equipment construction and launch new projects. Strengthen the study of rehabilitation professional knowledge, absorb new medical technology in time, send people out to study year by year, and send people out to study in a planned way; Strengthen the quality education of employees and enhance the sense of ownership. Everyone is proud of the hospital, and I am ashamed of the hospital.

Summary of baby-friendly hospital work 5

Our hospital became one of the Huimin hospitals in Guiyang on February 5th, 20th, and officially implemented the Huimin medical policy on the same day. Now the work report of Huimin Hospital in our hospital for more than a year is as follows:

First, strengthen leadership and establish a system.

In order to conscientiously implement the Huimin policy of the Municipal Party Committee and the Municipal Government, fully understand the significance of establishing Huimin Hospital to solve the problem of difficult and expensive medical treatment for low-income people, and effectively implement the requirements and care of the party and the government to solve people's livelihood problems and build a harmonious society to low-income people, we have taken the following measures:

1. According to the spirit of relevant documents from higher authorities, the Notice on Implementing Huimin Medical Work was formulated, and a leading group for Huimin medical work was established, with the hospital president as the leader and the dean in charge as the deputy leader, and the responsibilities of the leading group for Huimin medical work in hospitals were formulated, and specific people were appointed to take charge of this work.

2. The hospital has established "outpatient process of Huimin Hospital" and "inpatient medical process of Huimin Hospital" to make it convenient for the people with minimal assurance to understand the medical situation.

3, formulate the "Huimin medical work assessment method", from the system to ensure the smooth development of the work.

Second, pay attention to publicity and do a good job in training.

Through weekly meetings and departmental handover meetings, the hospital explained to the government the importance of holding Huimin Hospital in solving people's livelihood problems and hospital development, actively publicized Huimin medical policy, and let everyone in the hospital know, understand and participate.

More than 10,000 copies of publicity materials, such as Huimin medical cards and Huimin policy leaflets, were printed, and publicity materials, Huimin medical work and policies were distributed to the public through various social activities, roving free clinics, billboards and other forms, and the medical treatment process of Huimin patients was prominently displayed in the inpatient and outpatient departments of hospitals, so that low-income people could understand Huimin medical policies and procedures.

In accordance with the requirements of the municipal party committee and the municipal government on carrying out medical services for the benefit of the people and the spirit of the relevant documents of the Municipal Health Bureau, actively communicate with the offices and community leaders in the hospital area, report the spirit of the documents, understand the situation of the surrounding low-income people, and request assistance in propaganda work and medical services for the benefit of the people.

In order to further improve the work of Huimin Hospital, our hospital held a "Huimin Medical Work Conference" on June 27, 2000, summarizing the previous Huimin medical work and arranging the next stage of Huimin medical work. And the relevant departments of the hospital and the hospital community health center (station) responsible person and related staff were retrained. Community health centers and service stations are required to implement the policy of benefiting the people, and the hospital headquarters signed a two-way referral agreement with them and formulated corresponding management measures.

Three, Huimin medical work process and operation

In the process of benefiting the people's health care, strictly implement the requirements of higher-level documents and effectively provide low-cost, high-quality and convenient medical services for low-income people. The hospital has formulated the treatment and expense settlement process of Huimin Hospital. After low-income patients show their low assurance and identity certificates, the registration office will issue Huimin discount cards and inform the diagnosis and treatment process, prompting the attending doctors to better check, treat and use drugs rationally.

When the patient checks out, the staff copies the subsistence allowance and ID card, and registers the subsistence allowance number, ID card number, reduction amount, etc. The patient signs the registration book and invoice stub for approval, and the fee is reduced or exempted on site. In order to reduce the burden on patients and simplify procedures, our hospital bought a small copier and put it at the toll booth to copy relevant materials for patients with minimal assurance for free. When handling hospitalization, patients only need to pay half of the advance payment of other patients, and other processes are similar to those of outpatient service. Through the training of toll collectors, patients can go through the formalities of reduction and exemption within a few minutes. The hospital will timely and accurately report the completion of Huimin medical work to the Municipal Health Bureau every month.

Since 1.5 years ago, our hospital has treated 2 15 low-income outpatients and 27 inpatients, resulting in medical expenses of128,373 yuan, including 48 199 yuan. Low-income patients actually enjoy the benefits brought by Huimin medical policy, and Huimin medical work has also been affirmed by superior leaders. I believe that with the care and support of the Municipal Party Committee, the Municipal Government and the Municipal Health Bureau, through our unremitting efforts, Huimin medical work will get better and better.

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