Manager's monthly personal work summary report

The most common and versatile work summary reports are year-end summary, half-year summary and quarterly summary. As far as its content is concerned, work summary is to conduct a comprehensive and systematic general inspection, general evaluation, general analysis and general research on the work for a period of time, and analyze the shortcomings of achievements in order to learn from them. Summary is a kind of applied writing, which is a rational thinking about the work that has been done. Next, I'll take you to see the five essays in the manager's monthly personal work summary report, hoping to help you!

Manager's monthly work report 1

1, daily work content

Welcome customers. After the customer enters the business hall of the bank, he greets the customer actively, asks what kind of business the customer handles, and guides the customer to the corresponding business area. If there are more customers, smile at the new customers who enter the lobby to show that they are waiting for the number.

Transfer, guide and identify customers. We should pay attention to asking, listening and understanding customer needs, guide customers to fill in various vouchers according to customer needs, and divert customers and guide them to different business fields. At the same time, collect important customer information and carefully observe customers' clothes and manners. , and combined with the types of business handled by customers, identify high-end customers with low, medium and ideological reporting topics.

Promote and sell banking financial products. Use the time of customer consultation and brief conversation to send business publicity materials to customers, publicize and sell financial products according to their different needs, and sincerely inform customers of the advantages and disadvantages and risks of choosing products.

Maintain order in the hall. When there are too many customers, guide customers to handle business through various ways and channels according to the types of business handled by customers, and guide them in time to alleviate the waiting time of customers. In case of system failure, inform customers in time, contact nearby business outlets to explain the situation, and suggest customers to handle business at nearby outlets.

Say goodbye to customers. When the customer leaves, take the initiative to say goodbye to the customer.

2. Work experience

The position of bank lobby manager needs to face all kinds of customers every day. Without a good attitude and service concept, it is impossible to live for several years, and it is impossible to maintain a positive and enthusiastic work attitude. Whether you can perform well in the position of lobby manager depends largely on the support of leaders, the recognition of customers and the recognition of employees.

Manager's monthly work report 2

I think that only through constant efforts and struggles can a person overcome his shortcomings, surpass himself and realize his ideals and the value of life.

Under the leadership of the general manager, led by the general manager _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ My belief is "as long as I can do my job well, I can do it." The main work of _ _ months is reported as follows:

First, always remember (1) that customer satisfaction comes first before going to work every day; (2) The customer is always right; (3) If the customer is wrong, still remember that the customer is always right.

Second, strengthen the tracking of the vehicle's driving position, optimize customer service, and let customers check the location of goods anytime and anywhere.

We can always give our guests an accurate answer at the first time. Don't be disappointed.

Third, in order for the goods to reach customers on time, check the goods in transit in time and try to avoid customers calling to urge the goods.

Fourth, report the damage of the goods in time, so that the courier company can know the situation of the goods for the first time.

5. Check the inventory in the warehouse during commuting time.

Every phone call is related to our performance. Make a good record of phone calls and customer information.

Looking back on the previous work, I feel that there are gains and losses, and the shortcomings are mainly manifested in the following aspects: First, in the work, the working methods are simple, not comprehensive and meticulous, and not calm enough. Secondly, the ability to answer customers' calls needs to be further improved. In addition to these shortcomings, the next step needs to be overcome and improved. Therefore, in the next step, I will learn management and work experience from leaders and other colleagues with an open mind, learn good working methods, study hard and improve my own quality. It is necessary to further study relevant theoretical knowledge, combine practical experience, effectively complete various task indicators, be handy in work, and have the ability to control the overall situation. Strengthen professionalism and sense of responsibility. Caring and caring for colleagues, we are a strong group, and we can certainly do better and best. I can do it. Backstage should have the most basic qualities: strong professionalism and sense of responsibility.

Please criticize and correct the above report, welcome to give me more valuable opinions on my work, and take this opportunity to express my sincere thanks to the leaders who have been caring, supporting and helping me.

Manager's monthly work report 3

Administrative work involves branches, units and departments. Therefore, the administrative work is complicated and tedious. More often, it needs the active cooperation of the heads of branches, units and departments and the strong decision-making of senior leaders. Here, I will summarize the administrative work of1February as follows:

I. Daily administrative work

(1) The administrative logistics work can basically be put in place in time.

(2) After the procurement rectification, the procurement procedures and trivialities are reduced, and related expenses are saved. However, the procurement work was not implemented in the plan, and the filling of the purchase order was not implemented.

(3) Acquisition: The acquisition procedure is standardized on the original basis, but it still lacks planning.

(4) The renter is timely.

(5) Meeting minutes can be handed in and implemented in time. However, due to the corporate culture used by the company, it is difficult for administrative personnel to implement their work, which requires the attention and supervision of superior leaders in all aspects.

Second, personnel.

(1) Personnel recruitment: actively recruiting through various channels, barely able to meet the needs of work. However, due to direct factors such as insufficient recruitment, it is impossible to recruit good talents, or because of the company's original corporate culture and environment, it leads to the brain drain.

(2) There are corresponding management systems and written forms for personnel transfer, attendance, procurement, staff dormitory management, recruitment, resignation and leave. However, due to long-term non-institutionalized management, it is still difficult to achieve the expected results within the scheduled time in many aspects, and more time is needed to gradually improve it.

(3) Personnel organization planning: Because the company has a long history in personnel organization planning, it has a long history.

(4) Personnel training: The personnel training work plan, relevant procedures, systems and forms have been issued. From the middle of June, 20 _ _ _, 165438+ 10, the administrative department has put employee training into practice, because the management of the company didn't pay enough attention to the administrative work and thought that the training work was only the work of the administrative department. In this regard, the active cooperation and attention of senior leaders are needed. Enhance the management consciousness of senior leaders, make management reach a high level, and gradually improve through time, and truly achieve the effect of talent training, thus promoting the promotion of corporate culture, rather than formalistic training.

(V) Performance appraisal: In this respect, due to the time factor and the complexity of administrative work, it needs to be implemented gradually in the later stage.

(VI) Attendance: On the basis of the original work, attendance has been enhanced to some extent. Due to personal tracking and supervision, attendance has been accurately, timely and well-documented under limited conditions.

(7) File management: through sorting, the personnel data are basically numbered and filed, which is convenient for quick and convenient search, and the unfinished matters will be improved in the next stage.

Three. Corporate culture of the company

Excellent corporate culture has many functions such as guidance, encouragement, coordination and cohesion. It is the internal motive force of enterprise development, the basis for enterprises to gain lasting competitive advantage and an important symbol of modern enterprises. The true corporate culture itself is a lofty spiritual pursuit based on corporate goals, which is contained in all activities of the enterprise and is above all activities of the enterprise; She is not a job, but a feeling of work; She is not money, but her attitude towards money; She is not power, she is the coordination between power and power. The reason why the corporate culture of our company is not recognized is not the fault of the corporate culture itself, but that we did not raise it to this level when we proposed and established the corporate culture, but that the ultimate spiritual pursuit did not reach the ultimate spiritual realm, which led to the neurasthenia of our corporate culture. Therefore, in the process of establishing corporate culture, it also needs the keen decision-making power of the company's top leaders and the high awareness of managers.

1. Lack of initiative of enterprise leaders: At present, some managers of the company lack correct knowledge and understanding of corporate culture, confuse it with corporate image, and lack the initiative of corporate culture construction.

2. Lack of understanding: failure to recognize the relationship between corporate culture and enterprise reform, lack of supporting construction of corporate culture construction in enterprise reform, or recognition of the importance of corporate culture construction, but failure to recognize the interaction with enterprise reform, paying attention to one and losing the other.

3. Corporate culture construction is divorced from enterprise management, and corporate culture is often built into an entertainment culture, which is not effectively combined with enterprise development.

4. Ignoring the establishment of corporate culture communication system leads to communication barriers between top managers, middle managers and grassroots, making it difficult for the whole enterprise to reach an understanding of corporate culture changes and other changes, and so on.

5. Due to the long-term corporate culture and conservative thinking inertia, employees habitually think, analyze and solve problems according to the original works, and their sense of innovation is poor. It shows the inertia of being content with the status quo, the resistance to learning new knowledge, the fear of changing the original work habits, and the lack of enthusiasm for learning and innovation.

6. Pay attention to personal interests. Many employees, including some management leaders, position their own ways and means of doing things on personal interests, or the position of migrant workers, or the decisions and practices of senior leaders of the company directly affect employees' thinking and practices. This wrong positioning leads to the lack of overall concept and sense of responsibility of employees. They are often afraid of losing their original status and power. For the benefit of individuals or small groups, they have resistance to enterprise reform or seek power activities, thus hindering enterprise reform.

7. The unique inertia of traditional corporate culture

The corporate culture formed in the company for a long time has gradually formed the same ideas, styles, values and codes of conduct with corporate characteristics. The unique inertia of traditional corporate culture refers to the stability of corporate culture, which exists in the beliefs, values and norms of every employee in the organization. Once formed, it is not easy to change. It is the product of specific internal and external environment. When the internal and external environment of the enterprise changes, the corporate culture should also change, otherwise, the traditional corporate culture will become the resistance to the survival and development of the enterprise.

8. Traditional corporate culture lacks innovative culture.

Due to the long-term enterprise concept and way of thinking, under the influence, requirements or constraints of colleagues, especially when senior leaders don't realize this, newcomers will gradually adapt to or imitate the thinking and behavior of enterprises, and this homogenization will stifle the personality and innovative spirit of new employees and new managers. From a psychological point of view, people often don't give up their existing sense of stability and security, so most of them won't follow their leaders to a new journey. At the same time, enterprises can't keep innovative talents unless the leaders have strong personality charm and self-confidence, and can treat things and people objectively with eloquence and performance skills. This is actually the conflict between enterprises and values and personality concepts. If the enterprise culture lacks such innovative spirit, it will directly lead to the stagnation and backwardness of the enterprise.

9. Corporate culture funds are not implemented in place.

Fourth, return goods.

(1) After repeated emphasis in the morning meeting, the headquarters standardized the stacking and management of returned goods.

(ii) The management and reconciliation of goods returned by North and South branches have also been standardized. Of course, more specifications are implemented. In the original corporate culture, in order to implement standardized management, leaders need to strengthen their efforts and assist the administrative departments to carry out their work better.

Verb (abbreviation of verb) In view of the difficulties in carrying out, implementing and promoting administrative work, I suggest the following:

(1) Senior leaders make strong decisions, constantly provide corresponding training for department managers on the original corporate culture, and promote corporate culture reform and continuous improvement.

(2) Improve the understanding and cognition of leadership management, urge the leaders of all departments to put the work of administrative departments and corporate culture in place, advocate planned work, planned acquisition and procurement, and organize and implement all work in a planned way to improve work efficiency.

(3) advocate attaching importance to talents, taking the company as its own responsibility, doing things by things, people-oriented, doing things for things rather than doing things for people.

Manager's Monthly Work Report 4

The new target is 20,000 yuan, and the performance of 0 yuan is completed, with a compliance rate of 0%; The purchase target is 30,000 yuan, and the performance 0 yuan is completed, with a compliance rate of 0%; The contract renewal target is 6360 yuan, and the performance is completed 120 yuan, with a performance rate of 2%; In the work in August, the overall performance was not very satisfactory, mainly because:

First, the number of successful telephone interviews with new customers is small, and customers who conduct telephone interviews through online search lists are unwilling to answer strange calls and fail to arouse customers' interest.

Second, the quality of visiting strange customers is relatively low, and the number of customers with development intentions is small. Mainly go out to visit strange customers, there are fewer opportunities to successfully interview the person in charge of the enterprise, and there are fewer interested customers who can interview the communication stage of the plan.

Third, the docking person who adds customers is not the person in charge of the enterprise, and it is up to the docking person to reflect the situation to the person in charge of the enterprise. The communication quality is average and the communication speed is slow, which leads to the slow progress of revision.

Four. The renewal client Yongya Aluminum Co., Ltd. took a long time to confirm the renewal plan, which led to the current progress and contract being returned.

Improvement measures for adding, purchasing and renewing contracts;

First, through online platforms, such as Enterprise Search, 58 City and other effective websites, select customers for telephone contact, contact five customers every day, and replace and try to use relatively novel products, such as WeChat operation, PB marketing, email domain name and other services to arouse customers' interest, rather than just selling e-commerce WeChat business services with customers. When visiting, we can expand strangers through the vicinity of the original customer's area in the name of the introduction of the original customer, so that strange customers can accept us better.

Second, grasp the breakthrough point when visiting customers, strengthen the promotion of new products in the company, attract customers to introduce friends around us to become our effective potential customers with professional knowledge and quality service, and strive to promote orders.

Third, the intention to modify is to make an appointment with the person in charge of the company to help customers solve problems and get recognition, which will greatly increase the probability of signing the bill.

Fourth, because some customers have to go through the financial process, it is much easier for customers who renew their contracts to confirm the renewal plan and sign the contract in the first half of the month, and recover the money in the second half of the month.

Manager's monthly work report 5

I think that only through constant efforts and struggles can a person overcome his shortcomings, surpass himself and realize his ideals and the value of life.

Under the leadership of the general manager, led by the general manager _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ My belief is "as long as I can do my job well, I can do it." The main work of _ _ months is reported as follows:

First, always remember (1) that customer satisfaction comes first before going to work every day; (2) The customer is always right; (3) If the customer is wrong, still remember that the customer is always right.

Second, step up the tracking of the vehicle's driving position and realize customized service, so that guests can check the location of goods anytime and anywhere.

We can always give our guests an accurate answer at the first time. Don't be disappointed.

Third, in order for the goods to reach customers on time, check the goods in transit in time and try to avoid customers calling to urge the goods.

Fourth, report the damage of the goods in time, so that the courier company can know the situation of the goods for the first time.

5. Check the inventory in the warehouse during commuting time.

Every phone call is related to our performance. Make a good record of phone calls and customer information.

Looking back on the previous work, I feel that there are gains and losses, and the shortcomings are mainly manifested in the following aspects: First, in the work, the working methods are simple, not comprehensive and meticulous, and not calm enough. Secondly, the ability to answer customers' calls needs to be further improved. In addition to these shortcomings, the next step needs to be overcome and improved. Therefore, in the next step, I will learn management and work experience from leaders and other colleagues with an open mind, learn good working methods, study hard and improve my own quality. It is necessary to further study relevant theoretical knowledge, combine practical experience, effectively complete various task indicators, be handy in work, and have the ability to control the overall situation. Strengthen professionalism and sense of responsibility. Caring and caring for colleagues, we are a strong group, and we can certainly do better. I can do it. Backstage should have the most basic qualities: strong professionalism and sense of responsibility.

Please criticize and correct the above report, welcome to give me more valuable opinions on my work, and take this opportunity to express my sincere thanks to the leaders who have been caring, supporting and helping me.

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