Restaurant foreman's year-end personal summary

Restaurant foreman's year-end personal summary

Summary is a written material to review and analyze the study, work and life or their completion in a certain period, including achievements, existing problems, experiences and lessons. Can give people the motivation to work hard. You might as well sit down and write a summary. How to write a summary is correct? The following is my year-end personal summary of the restaurant foreman for reference only. Welcome to reading.

Head waiter's year-end personal summary 1 First of all, strengthen study and dedication.

To do a good job, we must first have a good working attitude and establish a correct outlook on life and values. Therefore, this year, our department will take advantage of the spring breeze of the national education activities to maintain party member's advanced nature, carry out study and education activities to improve employees' professional ethics in a planned and targeted manner, help departmental employees cultivate the spirit of caring for their posts and dedication, and establish the concept of serving wholeheartedly. At the same time, the department will also organize employees to actively participate in hotel training. According to the annual theme employee training plan of the hotel, the department itself will also organize employees to conduct training on hotel rules and regulations and business knowledge on a regular basis. Through training and study, we will continuously improve the business skills and level of department employees and improve work efficiency.

Second, strict discipline creates an image.

Discipline is a code of conduct that a group must abide by in normal work and life, and it is an effective guarantee to improve the combat effectiveness of the department. The ancients said, "No rules can make Fiona Fang". Therefore, to do a good job of 20xx, the general office must have strict organizational discipline as a guarantee. Organizational discipline should always be unremitting, department leaders should take the lead and be responsible for themselves, and completely put an end to violations of discipline and discipline. The behavior and dress of department employees should be standardized, and efforts should be made to make the comprehensive office a civilized window of the hotel.

Third, innovate management and stress practical results.

1. Beautify the hotel environment and create a "warm home".

Strict hygiene management is an effective measure to ensure a clean and tidy hotel environment and provide guests with a comfortable environment. This year, we will strengthen health management. In addition to continuing to adhere to the general health inspection on Thursday, we will also carry out irregular inspections, and strictly follow the standards, never go through the motions, never become a mere formality, inform the inspection results, formulate a reward and punishment system, and implement cash rewards and punishments to enhance the sense of responsibility of all departments, mobilize the enthusiasm of employees, and make the hotel health work leap to a new level. In addition, we must do a good job in preventing flies, rats and cockroaches. At present, it is the peak period of rat and cockroach breeding, so it is necessary to strengthen control and effectively eliminate pests such as flies, cockroaches and rats.

Flowers and plants are indispensable embellishments to beautify hotels and create a "warm home". This year, we cooperated with the new flower company to strengthen flower management, and invited the flower company to come to the store for pruning and cultivation on a regular basis to keep the flowers clean and beautiful, and change the colors and varieties of flowers in time according to the situation, so that the flowers in the hotel are evergreen and common all the year round, giving guests a warm and comfortable feeling.

2. Innovate dormitory management and create a "comfortable home" for employees.

Dormitory management has always been a weak link. This year, we will strengthen management to create a real "comfortable home" for hotel employees.

One is to have a clean dormitory environment. We ask the dormitory administrator to do a good job in public areas. Each dormitory has a dormitory administrator who is responsible for arranging and urging the dormitory staff to clean up, requiring the room to be clean and tidy, and checking the hygiene situation of each dormitory and reporting the inspection situation.

Secondly, it is necessary to strengthen the safety management of dormitories, always keep in mind fire prevention and theft prevention, prohibit outsiders from entering and leaving the dormitory at will, and implement the system of asking and registering outsiders to ensure the personal and property safety of lodgers.

Third, change management type into service type. The administrator should be transformed into a waiter for the accommodation staff. Most of the in-house staff are young people who come from all directions and leave home for the first time. Most of them are young and lack social experience. Therefore, they need our concern in many ways. Therefore, dormitory administrators should pay more attention to their ideological and emotional changes and care about their lives, especially for sick employees, giving them family-like care and making them feel the warmth of their families.

Fourth, save energy, reduce consumption and create benefits.

1. Strengthen the management of water, electricity and gas in the dormitory.

It is necessary to strengthen publicity and education, deepen the concept of "advocating economy, opposing waste, opening up new sources and reducing expenditure" in the minds of employees, and enhance the awareness of saving. At the same time, it is necessary to strengthen management in this area. In terms of the use of water, electricity and air conditioning, it should be opened within a limited time according to the actual situation, and supervision and inspection should be strengthened to put an end to the phenomenon of "running water, ever-burning lamps and air conditioning" and strengthen the management of employees' bathhouses. It is forbidden for outsiders to take a bath in the bathhouse, and it is forbidden for employees to wash clothes in the bathhouse.

2. Strengthen the management of hotel office supplies, clothing and labor insurance supplies.

We will refer to the previous relevant standards and regulations, reorganize according to the actual situation, formulate the collection period and quantity standards of office supplies, clothing and labor insurance supplies in various departments, improve the collection procedures and make good accounts. It is required to distribute the goods according to regulations, ensure that the accounts are consistent with the facts, and properly keep the goods in the warehouse to prevent deterioration and damage.

3. Strengthen the management of vehicle boarding cards and telephones.

Establish a vehicle use system, implement a vehicle dispatching system, prohibit unauthorized use of vehicles and stay out, strengthen vehicle fuel consumption, maintenance management and vehicle maintenance, and ensure the safety of hotels leading vehicles and vehicles. Strict management and registration systems should also be implemented for boarding cards and long-distance calls to prevent private use.

V. Internal and external coordination to promote efficiency

The comprehensive office is the reception window of the hotel, and it is an important department for the hotel to contact, contact and coordinate with various functional departments and units in society. This year, we will make use of the existing diplomatic resources, continue to strengthen ties with relevant departments, and create a good external development environment for the hotel's operation and development.

At the same time, according to the functions of the department, our department will pay attention to the contact with all departments in the store, coordinate the work of all departments, coordinate and solve some matters delayed by poor contact in time, supervise the implementation of various measures and decisions of the hotel, and prepare the minutes of monthly work meetings, so that the work of all departments in the hotel can be arranged month by month and acted every day.

VI. Promotion of Guangming Brand

1. It is necessary to improve the writing level and quality of documents and materials, complete the drafting, printing and sending of all kinds of documents and materials in the hotel in time, strengthen file management, establish a file management system, and properly keep the relevant materials and documents filed, so as not to be damaged or lost.

2. Timely publicize and report the typical deeds of the hotel, increase the publicity of the hotel, vigorously publicize the advanced models emerging in the construction of three civilizations, vigorously publicize the hotel, establish a good external image of the hotel, and improve the visibility of the hotel.

In a word, in the new year, under the correct leadership of the hotel and with the close cooperation of all departments, all the staff in general manager office will strive for the development and take-off of the hotel with a new starting point, a new image and a new work style.

Restaurant foreman's year-end personal summary 2 I. Operation situation

By mid-June, 5438+February, the food and beverage department * * * realized sales income of XX-XX million yuan, including XX-XX million yuan and XX-XX million yuan; Compared with the same period of last year, it increased by XX-10,000 yuan, achieving the goal of increasing business indicators by more than XX%.

Complete the reception tasks of group companies and other conference teams, and the major complaint rate is 0.

Second, the management situation

1. Establish a hotel management company according to the modern enterprise management system.

In XX, under the guidance of the reform idea of "overall planning, step-by-step implementation and bold practice", the catering department established XX-XX Hotel Management Co., Ltd. according to the hotel's situation and the framework of modern enterprise system. The establishment of the company has laid a solid foundation for the sustainable development of the whole library and the deepening and standardization of hotel socialization reform. The company has set up a board of directors and a board of supervisors, and implemented the general manager responsibility system under the leadership of the board of directors. Specifically, the following work has been completed:

(1), established XX-XX Hotel Management Co., Ltd.

(2) Completed various procedures related to the company's application for registration, and registered in the administrative department for industry and commerce, and obtained a formal business license.

(3) Complete the reception tasks of group companies and other conference teams, and the major complaint rate is 0.

(4) Establish the operating organization of the company and complete the staffing of the company. Established the catering business project department, finance department and comprehensive department.

(5) Formulate the salary plan of the hotel management company and pass the XX-XX audit. The new incentive system and policy are more market-oriented. Employees' income is linked to their work performance, labor contribution and business skills. In the new salary scheme, employees should not only care about their own business income, but also care about and master their own monthly costs and profits, so that every employee can form the habit of accounting and know fairly well. Pay attention to key positions and types of work, so that the performance and labor of employees in each position are consistent with their income. Through the performance reform, the wage gap between new and old employees, key positions and ordinary positions has been widened, and the initiative, enthusiasm and creativity of employees have been mobilized to the maximum extent.

At the end of the year, the foreman personally summed up that 3 XX was a year of self-challenge. I will try to correct the shortcomings in my work in the past year and do a good job in the new year. In the past year, with the care of my leaders and the enthusiastic help of my colleagues, I have made some achievements in my work through my unremitting efforts, but there are still many shortcomings.

Looking back on the past year, there may be loss, sadness, success and happiness, but it doesn't matter. It's over. What we want is the future. Many people say that my personality has changed, I believe it.

I'm really satisfied. A lot of things weighed on me, but I persisted. My life and feelings are the same. Although there are no ups and downs, at least I have experienced some ups and downs, twists and turns, and difficulties again and again. Sometimes you really cherish me. I've been thinking about what I did wrong and why? I also cheered myself up again and again and stood up again and again. I'm thinking, even without me, the earth will still turn and things will be solved. I don't want to be a weak person or a coward. My destiny is in my hands. I believe tomorrow will be better, hello, I am good, everyone is good. The work is summarized as follows:

I. Training

1, tray required, food delivery process.

2, large, medium and small banquet department to help explain the relevant knowledge of cooking.

3, hotel related system training and supervision.

4. Safety awareness related to food delivery.

5. Learn how to make sauces for this team.

Second, management.

1, the superior is the role model of the subordinate, and I always insist on setting an example, so my team is very United.

I am the same to anyone, and I do things fairly and openly.

3, people-oriented, people's personality is reflected in many aspects of management.

4. In XX, the turnover of Chuancai was 23, XX, and that of Chuancai was 4, which was a relatively stable year.

Third, as myself, I am responsible for food delivery.

1, responsible for the operation of noodle sauce.

2. Output and control the food delivery accordingly.

3. Coordination of food delivery personnel.

Four, some key points in the operation

1, the shortage of manpower leads to the deformation of the food when it is busy, which cannot reflect the essence of our company.

Due to the prosperity of the country, modern young people are treasures, less and less able to work and more spoiled by their parents. They only pursue money and don't know how to put themselves in others' shoes. It's really hard for me today!

3. Why not recruit people? This is a problem that must be solved in time.

4, what is establishment, what is development, what is progress, what is improvement, what is management, who is in charge, who is against, and how to stabilize.

5. I hope the superior can understand the staffing of other food delivery personnel in the same industry.

Five, the team is not in place this year.

1. Some employees are impolite and gfd is not in place.

2, sometimes not according to the relevant standards.

3. Due to the abnormal thinking of some logistics personnel, they can't communicate, resulting in inadequate supervision.

In short, XX year starts from today, with new goals and new challenges. In the new year, we will continue to work hard, study hard and sum up diligently. Finally, I wish our hotel a prosperous business and rich financial resources! I wish all the leaders go forward bravely on the journey of work and smooth sailing on the runway of life. I wish all my colleagues continued to write new glories in life in the new year!

Head waiter's year-end personal summary 4 In the past year, the hotel has made progress in exploration and development, accumulated rich experience and achieved certain results. It is mainly to grasp one center, realize two bright spots and do a good job in three infrastructure projects.

(1) Do a good job in three basic constructions: infrastructure construction, management system construction and staff team construction.

1, and constantly strengthen the construction of the staff.

People-oriented and treating employees well is a fine tradition that our hotel has always followed. Staff leave system, marriage leave system, maternity leave system, salary adjustment system, year-end reward system and excellent staff study abroad system all reflect the hotel's deep concern for employees. The average salary of most employees exceeds 65,438+00% of hotel benefits, while the salary of employees in XX private enterprises only accounts for about 5% of enterprise income. For this reason, hotels spend more than 500,000 yuan on employee treatment every year than ordinary private enterprises. Being kind to employees is not only reflected in employees' wages, such as getting paid according to work, getting more for more work, and a rising tide lifts all boats. More importantly, on the big stage of XX Hotel, employees' talents have been fully displayed, and XX Hotel has become the best place for employees to realize their outlook on life and values. As a colleague said, this place can really reflect the ability to go up, the mediocrity to go down and the inferiority to go down.

2. Vigorously develop infrastructure construction.

In the fierce market competition, in the first half of last year, the expansion and transformation of the third floor restaurant, revolving restaurant and staff canteen were successfully completed. In the second half of the year, the restaurant and guest room on the second floor were renovated. In the continuous construction, the comrades in the engineering department, under the direct leadership of Director Wu and Manager Sun, obeyed the distribution and scheduling, and also worked hard. The expansion of the office on the third floor and the installation of heating in the main building coincided with the marketing peak season, but it was put into use in half a month, creating the speed of Shenzhen again. At present, the accumulated investment in hotel infrastructure construction has reached XXXX billion yuan. The transformed XX Hotel has become a comprehensive hotel integrating catering, accommodation, entertainment, shopping and business.

3. Gradually improve the management system.

In order to further standardize hotels, under the auspices of General Manager Xue, a hotel management committee was established, which solved the fundamental problem of system construction, corrected the wrong practice that power is greater than system, formulated a fair, just and open management system for Sangong Hotel, and improved several major reforms such as personnel system, internal labor and employment mechanism, and salary distribution.

(2) Grasping a Center Last year, we firmly grasped the center of marketing and all the staff carried out various work around marketing. Hotel employees are salesmen, propagandists and waiters. Especially in our marketing department, everyone has a strong sense of marketing and service, stabilizing old customers and constantly exploring new customers.

Over the past year, with the joint efforts of everyone, the work of various departments has also been greatly improved:

1 under the leadership of director Li, our finance department has made clear the items and strokes of daily, weekly and monthly financial statements of the hotel, made final accounts at the end of the year, and worked out the annual capital budget of the hotel in a hurry.

2. The employees of the engineering department always do their own jobs, silently support the work of various departments in the background, and ensure the normal operation of hotel equipment.

3. The purchasing department has invested a lot of money in the decoration project, so it is not easy to complete the annual purchasing task of the hotel.

4. Under the correct leadership of Director Wang, the public office and the quality inspection department actively coordinate the relationship with external functional departments, create a good external business environment for the normal operation of the hotel, strive to reduce every expenditure for the hotel, strengthen the coordination among internal departments, and intervene in time in some difficult, doubtful and hot issues to ensure the normal work of all departments.

5. Safety management is an important work in hotel management and development. Strengthening the construction of security team is an important guarantee to ensure hotel safety.

In order to improve the overall quality of the security team and give full play to the role of security guards, under the leadership of manager Zhao Haibin, we vigorously carry out business training and inspection to ensure that there are no major accidents in hotel operation throughout the year.

Last year, the personnel department improved the recruitment method. In the recruitment process, we insist on finding employees who are willing to serve our guests, and have achieved remarkable results through talent exchange centers and online recruitment. Hotel employees 10% have college education or above, and 50% have high school and technical secondary school education. The overall cultural quality of employees is relatively high. The personnel department cooperated with other departments to break the traditional training mode, and on the basis of doing a good job in public course training, it focused on the training of ideological concepts, moral concepts and professional concepts, with obvious results.

The achievements in 20xx years are brilliant and the accumulated experience is rich. I can't list them all at this meeting. What I want to emphasize is that the fundamental reason for achieving work results is the unremitting efforts of all employees. During this period, a large number of outstanding employees, advanced collectives and advanced teams emerged. They are the advanced representatives of all the staff and the pride of our XX hotel. We should learn from them, their spirit of caring for the overall situation and their dedication to their posts, their attitude towards their work and their concept of being kind to customers and meticulous in service. Dear staff and friends, through the unity and cooperation of everyone and the joint efforts of * * *, XX Hotel has made certain achievements in the past year, with standardized management and sound system, and basically achieved the annual management indicators.

Looking back on the hotel work in the past year, we deeply feel that all the work of the hotel can not be separated from the hard work and help of all the staff, which benefits from the good foundation laid by the hotel management over the years, which embodies the hard work of the hotel staff. The past year was a year of new development of the old hotel, a year of reorganization planning of our old hotel, and an extremely unusual year. The difficulties and problems encountered are much greater than expected, and the achievements are much more than expected. However, we should also be soberly aware that there are still many contradictions and difficulties in the development of hotels. Mainly compared with the advanced hotels in coastal areas, our hotel's hardware structure is unreasonable, the software level is low, the total operating income is insufficient, the management and service quality need to be improved, there is still a big gap from the modern hotel management level, the software and hardware tasks are still arduous, the benefits of hotel development have not been fully reflected in the financial income, and the contradiction between revenue and expenditure is still outstanding; The material foundation of business support is weak, and the amateur cultural life of employees is lacking; The function of the hotel is more complicated, and the management consciousness needs to be further strengthened, which is embodied in the following aspects:

1, lack of sense of ownership.

Lack of a strong sense of responsibility and love for hotels does not form the concept that shops are booming and I am ashamed.

2. The comprehensive quality of managers needs to be improved.

Outstanding performance is that professionalism, professionalism and sense of responsibility can't keep up with the needs of hotel development, work standards are low, big things can't be done, and small things are praised every day; Work is arbitrary, can be pushed, can be delayed, very few managers do not do the work arranged by superiors. Moreover, the work is not in-depth and solid. I like to make superficial remarks, engage in speculation in my work, and only practice singing, not internal skills. There is also a lack of research and study on industry knowledge, lack of hotel professional knowledge, ignorance of the work under their jurisdiction, and self-righteousness.

3. The consciousness of saving for all staff is still too weak.

Although the cost has been reduced to some extent, there is still great potential to be tapped. Many employees have not formed a good habit of saving water, electricity and solar terms, and there are still many loopholes in management, which makes the hotel's property loss and waste, and the awareness of saving benefits is not strong.

4. Individual employees have a low sense of service.

From middle managers to employees, the standards and concepts are different, and there is no real service-oriented operation mechanism. Some people even have serious egoism, which greatly hinders the improvement of the overall service level of the hotel. Low work efficiency, unable to respond quickly to the reasonable needs of customers and other departments, and solve them immediately.

Team spirit is often superficial.

There is a lack of communication between the first and second lines. First, lack of initiative, forming the habit of relying on others and being afraid of taking responsibility; The second is shirking, unwilling to do more; The third is individualism, unwilling to be the green leaf of others and unwilling to cooperate with others. Over the past year, we have both experience and lessons, that is, achievements and lessons from trying. A year's plan lies in spring, a day's plan lies in morning, and a new year has begun. All of us should be consistent, seize new opportunities, meet new challenges, face new problems, overcome new difficulties and write a new chapter. Adhere to the promotion of management as the center, implement the slogan of "guests first, care for customers", fully implement subtle services, and continuously improve the visibility of the hotel. Cultivating reserve talents is the focus of future work, providing targeted training and exercise for those dedicated and innovative employees and building a good stage for their development.

The personal summary of the restaurant foreman at the end of the year: 5 XX restaurant is a newly opened restaurant in XX city. I have been working in XX restaurant for one year. I am a waiter in XX restaurant. There are many waiters like me in XX restaurant. In this unique restaurant, I am very happy at work every day. I really like the service industry, especially when I work, I can get the affirmation from my customers. The style of our XX restaurant is traditional, including design, dishes and staff clothes. I think this is worth mentioning, with traditional characteristics. The official said that because of this style, more and more consumers come to understand, so our usual work will be very busy. After spending some time in XX restaurant, I think we should review the waiter's work since this year:

I. Daily work

Waiter, of course, is the most basic in the restaurant, but I always like my job, which is my deep love for this industry. I always hope to get more people's affirmation while serving, so that I can be valuable and be called real service.

My work in XX restaurant every day is very fulfilling. Our restaurant opens at 10 every day. I went to work late because I didn't cook breakfast. I arrived early to start a new day. Because the reputation of XX restaurant is growing slowly, most customers come to eat at eleven o'clock. There are still many waiters in our restaurant, but when we are busy, everyone can't wait to get another pair of hands.

As a waiter, we should have these qualities: patience, carefulness and responsibility. We should have a correct attitude and keep smiling when customers order. These are the basic qualities of a restaurant. As waiters, we should be familiar with the menu in our restaurant. When customers ask us to recommend dishes, we should be patient and introduce them skillfully. Usually spend a lot of time to understand the characteristics and taste of each dish, and pay more attention to each dish. Customers should have the right attitude and patience when checking out, and don't keep customers waiting. These are the basic skills of a waiter. XX restaurant means that we should have enough patience to serve every customer in our daily work, and we can't have a big argument with customers, which is the last thing allowed.

Because I go to work late and I am nervous at ordinary times, I get off work at 9 o'clock every night, which is very fulfilling and satisfying. This is a year's daily work.

Second, the harvest of work.

I have worked in XX restaurant for one year, and I have always performed well as a waiter. I finish my work every day and have never had an argument with my customers, which is not allowed. I always remind myself to be an excellent restaurant waiter.

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