Is Best Express the "four links and one arrival" in express delivery? Is the service good?

At present, I personally feel that Huitong is getting better and better, but it may be that there are fewer people, logistics information is fast, but delivery is slow. I hope Huitong Company will recruit more people, and so many big names will settle in Huitong, so there should be no problem in terms of funds. There is also strengthening the quality training of Huitong management and contracted regional bosses. You can do things, just be a man.

The negative impression circulated by Huitong is much higher than the positive impression on the Internet, which is not decided by Huitong. The service of some franchisees is extremely poor. As a service industry, express delivery should focus on customer needs. The customer just wants the goods to arrive at the receiving point safely and quickly, and there is no need for background customer service on the way. It is estimated that more than half of customer service services deal with problems. Because they are too busy to call the shipper, it is very confusing. Customer service is too busy to recruit customer service. These are all secondary, treating the symptoms rather than the root cause. Mainly to strengthen logistics information management and contract recruitment advertisements in over-allocation areas. There are many contract areas, and you are afraid that the goods will not arrive?

All kinds of cooperation are necessary, but as a courier, it is important to deliver it to users quickly and safely. It doesn't matter who you are working with or who you are related to. It is said that Jack Ma, the backstage boss of Huitong, is one of them, but if it is related to Jack Ma, can Huitong become a promising courier? Everyone knows that the answer is no, e-commerce and express delivery are both service industries. Since the e-commerce service is well done, the express delivery also believes that it is well done. Of course, it is difficult to change everyone's attitude towards Huitong's support. Whether it is supported or not, I just hope that Huitong Express can have clear logistics information between all outlets now, and the speed can be similar to other express delivery. The most important thing is that the delivery must be timely and the service to customers will be strengthened. Maybe after a few phone calls.

To put it bluntly, I am also one of Huitong's express delivery contractors. In Guangzhou, a city with great demand for express delivery, I face the comparison between other express delivery and my delivery every day. Within the scope of my contract, ZTO Express can stabilize 1 1,500 orders per day, Shentong can stabilize 500~700 Tong Yuan and 600 ~ 1 1,000 Dayun 400~600 orders, while I only contract Huitong 2000 orders.

Every day, I have to face the customer's question: why did I return my piece without any contact when it arrived somewhere?

My work is out of scope. What should I do? It's so troublesome to turn. I'm afraid my client will rush me like a bill.

Not all my belongings arrived a few days ago. Why haven't I signed for it?

Your Huitong express is very fast, but the delivery is too slow.

My mail didn't go anywhere else, but why did it go somewhere else?

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I am not afraid of these problems, and I am not afraid of customer dissatisfaction. I dealt with them one by one. If I return it, I will return it. Even if some of them are not in this area, I will pay them and give them to my customers.

Customers come and go, try the speed. Of course, I'm not afraid of this. Huitong is really fast, and I'm afraid of slow delivery. Several customers who delivered goods here before said, "The service in your is OK, but I really can't trust this express delivery." Faced with these, I only have helplessness and anger. But I don't complain about anything, I know, do everything I can and do business honestly. But I also know that if the ship doesn't work hard, it will be broken.

Generally speaking, I am very optimistic about Huitong's future. I am very concerned about what the backstage boss and Huitong head office are doing at present, and I am willing to stick to it. I only hope that Huitong can strengthen the quality training of regional contracting managers, strengthen the timeliness guarantee of shipments and strengthen the background service of problem parts, and inform customers in time.

I hope Huitong will get better and better, and I hope everyone will support Huitong.