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Organizational behavior test questions

The final exam of "Open Undergraduate" in the second semester of the 2007-2008 academic year of China Central Radio and TV University.

July 2008

First, judge the right or wrong questions (65438+ 0 points for each small question, a total of 6 points. Judge whether the statement in the question is "correct" or "wrong" and write the judgment result on the answer sheet)

1. Organizational behavior is produced and developed on the basis of the development of management science. Y

2. Feeling is the overall reflection of the human brain on objective things, and perception is the reflection of individual attributes of things (such as color, sound, smell, etc.). ).X

3. According to Porter-Lawler model, the degree of incentive depends on the price state and the expected attraction. Y

4. With the development of socialist commodity economy and the rise of new technological revolution, the socialization of production is getting higher and higher, the social ties between people are getting wider and closer, and the influence of blood relationship and geographical relationship is expanding. X

5. The leadership continuous flow theory holds that it is difficult to judge which leadership style is correct and which is wrong, and leaders should consider various factors comprehensively according to the specific situation and choose a certain leadership behavior. Y

6. The key to the unification of centralization and decentralization is the direct communication between superiors and subordinates. X

Second, multiple-choice questions (2 points for each small question, a total of 12 points. In the alternative answers, choose a correct answer and write the answer number on the answer sheet)

7. Which research method of organizational behavior does conversation belong to? (2)

A. observation B. investigation C. experiment D.

8. Have a high professional level, be good at creative thinking in activities, and stimulate inspiration. Excellent and outstanding activities belong to (c).

A. Low ability B. Average ability C. Genius D. Talent

9. When a person is frustrated in love, he doesn't feel depressed, but studies and works harder and makes remarkable achievements in his work. This behavioral response is (b)

A. Behavioral response to initial goal B. Sublimated behavioral response

C. Reverse behavioral response D. Abandoning behavioral response

Look. When group goals and organizational goals are in harmony, cohesion and productivity will have the following relationship (C).

A. High cohesion and high productivity B. High cohesion and low productivity

C. Low cohesion and high productivity

1 1. The continuous flow theory dominated by (b) is put forward.

A. Lei Wen Tannenbaum and Schmidt Richter House and chartres

12. In order to better develop its business, a company has made a reorganization plan, and plans to set up distribution offices (business offices) in six major regions of the country, all of which are directly connected to the central database through computers. What direction does this mean for the future development of the company? (2)

A. centralization B. decentralization C. department D. matrix

Third, multiple-choice questions (3 points for each small question, a total of 18 points. Choose two or more correct answers from the alternative answers and write the correct answer questions on the answer sheet)

13. The duality of organizational behavior comes from (ABD)

A. Duality of management B. Duality of people C. Duality of organization D. Multidisciplinarity E. Multilevel

14. The characteristic of human behavior is (ABCDE)

A. spontaneous B. purposeful C. purposeful D. persistent E. changeable

15. Among the following practices, (BDE) belongs to the natural fading strengthening method.

A. employees who make mistakes will be recorded.

B take an indifferent attitude towards gossipers, so that they will give up this bad behavior because they are bored.

C. give bonuses to employees when they perform well. Refuse guests and gifts.

E. give a cold face to people who like to kiss up.

16. The development trend of interpersonal relationship is (ABCDE)

A. sociality is enhanced and naturalness is weakened. B. autonomy is enhanced and dependence is weakened.

C. equality is enhanced and hierarchy is weakened. D. the openness is enhanced and the closeness is weakened.

E. cooperation is enhanced and decentralization is weakened.

17. baumol thinks that the condition that an enterprise * * * should have is (ABDE).

A. Cooperation spirit B. Decision-making ability C. Leadership ability D. Dare to innovate E. Respect others

18. The organizational structure of the hotel is pyramid-shaped, and the higher you go (BC).

A. The less difficult it is to manage B. The more difficult it is to manage.

C. the smaller the management scope, the larger the management scope. E. it has nothing to do with the difficulty and scope of management.

Four, case multiple-choice questions (4 points for each small question, a total of 16 points. According to the content of each case and the specific requirements in the question, choose a correct answer to each multiple-choice question listed after the question and write it on the answer sheet)

Employee relations in Ai Tong company

19. The reason for the contradiction between Mingjuan and Asu is (c)

A. Mingjuan looks down on people. B. Asu looks down on people.

C. Conflicts are caused by disputes over authority, and conflicts are caused by information communication barriers.

D.Asu kicked Ma De away from safety.

20. Who got the position of Marketing Director in the Midwest of Ai Tong Company? (4)

A.mingjuan B.Asu C.Wayne D.Made

2 1. What methods did the company leaders take to solve the contradiction? (1)

A. the strategy of shifting goals B. appointing managers with an open mind

C. Encouraging competition D. Restructuring

22. According to the case, which of the following principles is not conducive to improving the interpersonal relationship between Mingjuan and Asu? (2)

A. Principle of equality B. Principle of competition C. Principle of mutual benefit D. Principle of compatibility

5. Short answer questions (9 points for each short answer question, a total of 36 points; Those who fail to answer or miss the key points will be deducted by the reviewer according to the proportion of key points in the question)

23. What principles should scientific research methods follow?

The general principles that scientific research methods should follow are:

(1) the openness of the research project; ② Objectivity of data collection;

③ Controllability of observation and experimental conditions; ④ System analysis method;

⑤ Repeatability of conclusions; ⑥ Foresight of the future.

24. What principles should an effective incentive follow?

① The principle of incentive on demand; ② The principle of combining organizational goals with personal goals;

③ The principle of combining rewards and punishments;

④ The principle of combining material incentives with spiritual incentives;

⑤ The principle of combining internal incentives with external incentives;

⑥ The principle of combining strict management with ideological work.

25. What basic principles should be considered in interpersonal communication?

Principle of equality; ② Principle of mutual benefit ③ Principle of credit; ④ Compatibility principle.

26. What is the basic driving force of organizational change?

The basic motivation of organizational change can be divided into internal motivation and external motivation.

(1) The internal basic driving force of organizational change;

① Selection and revision of organizational objectives; ② Changes in organizational structure; ③ The transformation of organizational functions.

(2) External driving factors of organizational change

(1) The continuous progress of science and technology; ② Changes in organizational environment; ③ The need of management modernization.

A case study of intransitive verbs

Yang li Ping nuomi food-making factory

Question:

27. According to the theory of organizational structure, what kind of structure does the glutinous rice food factory in Yang li Ping adopt? What are its advantages and disadvantages?

28. According to the case, please point out what kind of organizational structure is the factory structure suggested by my cousin Tang? What are the advantages and disadvantages of this organizational structure?

27. According to the theory of organizational structure, it can be found that the food factories in Yang li Ping adopt a functional (or linear functional) organizational structure. Its advantage is that it can give full play to the professional management role of various departments and effectively organize and direct their production, technology and economic activities to meet the requirements of modern industrial production technology and management division of labor; The disadvantage is that it is difficult to clearly define the responsibilities and authorities of departments and workshop personnel, and many problems need to be solved by many departments, which will eventually affect efficiency and delay work, which is not suitable for large-scale production of enterprises. This organizational structure is more suitable for the initial stage of enterprise establishment and development.

28. Cousin Tang believes that in order to develop Yangjiamei Food Factory, it is necessary to seize the market demand, expand the production scale and completely reorganize the structure of the factory. Under the leadership of the general factory, it should be divided into many independent management and accounting departments according to different products or regions. The product structure proposed by Tang is essentially the organizational structure of business division system. The advantages of this organizational structure proposed by him are that it is convenient for organization specialization and cooperation within the organization; The top management can get rid of daily administrative affairs and become a powerful decision-making body. At the same time, each business department has its own system, independent operation and independent accounting, which can give play to flexibility and initiative; Comparison and competition between business divisions can promote the development of the cause; Production and sales can be directly linked, and the relationship between supply and demand can be quickly fed back; The company regards each business department as an autonomous unit, so that the managers of each department can organize their business from a global perspective. After a comprehensive test, they have the conditions to be promoted to the highest department. This is a better organizational model for cultivating and training management talents.

Disadvantages are: duplication of institutions, easy to cause waste of managers; Due to the independent operation of each division, it is difficult to communicate with each other and the mutual support is poor; Managers of all business divisions tend to consider problems from their own departments and ignore the overall interests of the whole enterprise.

The final exam of "Open Undergraduate" in the second semester of the 2008-2009 academic year of China Central Radio and TV University.

Organizational behavior test questions

1. China Behavioral Science Society was established in June, 1985, and its president was Mr. Sun Youyu, then Vice Minister of Mechanical Industry.

2. Black bile is dominant in bile temperament.

3. Health care factors are related to work content, and motivation factors are related to work environment.

4. If the homework is simple, people can finish it skillfully, and when others are present to observe, social inhibition will occur.

5. According to the quadgraph theory, it is uncertain which behavior has a good effect. For example, some people think that in the production sector, efficiency is inversely proportional to the relationship between "organization" and directly proportional to the relationship between "caring for people".

6. Lei Wen's freezing strengthening methods include team strengthening and individual strengthening.

Second, multiple-choice questions (2 points for each small question, a total of 12 points. In the alternative answers, choose a correct answer and write the answer number on the answer sheet)

1. The attitude of enterprise managers towards informal organizations should be ()

A. Try to eliminate B. Strictly control C. Good guidance D. Actively encourage

2. What is the assumption that people are selfish and lazy ()

A. Economic man B. Social man C. Self-fulfilling man D. Complex man

3. If employee A thinks that his salary is too low compared with employee B, it is unreasonable because he and employee B have made the same contribution ... According to the fairness theory, which of the following behaviors will A take ()?

A. Increase your own investment B. Reduce your own investment C. Strive to increase B's reward D. Reduce B's investment

4. Complete complex work, need creative work, or when decision-making too fast may have adverse consequences, () will achieve the highest job performance.

A. Homogeneous group B. Heterogeneous group C. Mixed group D. Simple group

5. Take a trusting attitude towards subordinates, make plans, set goals, improve and check the work together with them. What kind of leadership style does this belong to ()

A. Autocratic dictatorship B. Moderate dictatorship C. Consultation D. Participation

6. If you were the general manager of the company, who would you give the decision-making power and the right to act?

A. Staff officers B. Front-line personnel C. Consultants D. Front-line employees

1. The levels of organizational behavior research are ()

A. Individuals B. Groups C. Organizations D. Collectives E. Environment

2. Hippocrates divided temperament types are ()

A. sanguine b, mucinous c, bile d, black bile e, depression

3. The following systems belong to the fixed interval reinforcement method ()

A. Piece rate B. Hourly rate C. Piece rate over-production award D. Monthly award E. Year-end dividend

4. The need and satisfaction that people can get in the group is ()

A. security needs B. emotional needs C. respect and recognition needs D. need to complete the task

E. the need to achieve organizational goals

5. The leadership norm model (leadership participation theory) puts forward the principle of choosing leadership style is ()

A. Information principle B. Unacceptability principle C. Conflict principle D. Rationality principle

E. the principle of proper aim

6. Matrix organization, also known as "non-long-term fixed organization", has the disadvantage of ()

A. Strengthen horizontal contact and make full use of professional equipment and personnel.

B.it has great maneuverability.

C. Members' positions are not fixed, they have temporary ideas, and sometimes their sense of responsibility is not strong enough.

D. Promote various professionals to help each other, inspire each other and complement each other.

E. dual leadership of personnel, sometimes it is not easy to distinguish responsibilities.

Advanced figure of Beijing Xuelian cashmere co., ltd.

1. Miao believes that "one should make a difference in one's life". According to Maslow's theory, it can be seen from Advanced Figures of Beijing Xuelian Cashmere Co., Ltd. that his demand is more intense ().

A. Physiological needs B. Safety needs C. Social needs D. Self-realization needs

2. McLelland thinks that people who want to achieve something are people with what needs ()

A. Physiological needs B. Achievement needs C. Belonging needs D. Power needs

3. Herzberg believes that the key to motivating employees lies in ().

A. provide higher remuneration for employees. B. Strengthen the supervision and control of employees.

C design a task that can make employees feel that the work itself is an incentive.

D. Create good working conditions

4. According to Fromm's expectation theory, the price of Li of Beijing Xuelian Cashmere Co., Ltd. for Vivi's scientific research success is ().

A. let the seedlings master the technology of BSLD-95.

B. accelerate the progress of breakthrough achievements in seedling scientific research

C. Spiritual praise and promotion, professional titles, salaries, bonuses, housing and other material rewards

D. understand the importance of carding technology and obtain scientific research results.

5. Short answer questions (if you answer all the questions correctly, you will get 12 points, totaling 36 points; Those who fail to answer or miss the key points will be deducted by the reviewer according to the proportion of key points in the question)

1. What are the application principles of competency differences?

The application of the concept of ability in organizational activities mainly considers the matching between personal ability and work task requirements. This is also the basic principle of modern human resource management. In specific applications, the following principles can be considered:

(1) capability threshold principle;

(2) the principle of reasonable arrangement of transportation capacity;

(3) The principle of complementary capabilities.

2. What measures are there for the protection and management of vulnerable groups?

Fundamentally speaking, the solution to the problem of vulnerable groups is to establish a series of institutional arrangements. Through such institutional arrangements, the living conditions of vulnerable groups can be continuously improved with the progress of society.

At present, we should solve these three problems:

(1) Social justice, fairness and justice; (2) social security system;

(3) Establish communication channels between the government and vulnerable groups, so that the interests of vulnerable groups can be expressed through institutionalized channels.

3. How to understand the democratization of decision-making?

At present, the trend of world economic integration is obvious, economic competition is becoming more and more fierce, decision-making speed is accelerated, and decision-making content is becoming more and more complicated. It is difficult for any leader to bear the burden of decision-making independently, and he is increasingly turning to the democratization of decision-making, that is, absorbing subordinates to participate in decision-making, brainstorming, and thus improving the quality and implementation speed of decision-making.

Six, case analysis (6 points per question, a total of 12 points, required to answer the basic theoretical points specified in the question, and combined with the specific circumstances provided by the case to make appropriate analysis, explanation and explanation. If the theoretical basis is correct and the problem is clearly analyzed, you can give full marks, and the reviewers can refer to the standard answers to give points as appropriate)

Corporate Culture Construction of Dalian Sanyo Refrigeration Company

1. What is the corporate culture of Dalian Sanyo Refrigeration Company? What role does it play in company management?

2. What does the successful example of corporate culture construction of Dalian Sanyo Refrigeration Company tell us?

1. Organizational culture is mainly formed through social practice under certain historical conditions, and the sum of common consciousness, values, professional ethics, codes of conduct and norms that all members follow together. It is usually called corporate culture in enterprises. The corporate culture of Dalian Sanyo Refrigeration Company integrates the company's values, organizational beliefs, organizational goals, rules and regulations, professional ethics, organizational emotions and other elements from the material level, institutional level and spiritual level, forming a unique China joint venture culture with the functions of guidance, standardization, cohesion, encouragement, innovation and radiation. Through the construction of enterprise culture, the quality management system can operate effectively. In the whole production process, employees have been well trained through the construction of corporate culture, and their quality has been improved, thus realizing the effective cycle of humanistic management of corporate culture.

2. Dalian Sanyo Refrigeration Company's successful corporate culture construction example tells us that doing a good job in organizational culture construction is an important guarantee for the sustainable development of the organization. Organizational culture construction, which is not only the foundation of organizational management, but also the soul of organizational management; With organizational culture, employees can effectively realize their personal values based on post self-management and post self-improvement in the whole management process of the organization; Effectively integrate personal value and personal development into the company's development and organically combine with organizational development goals. To do a good job in corporate culture construction, we must do the following: ① leaders attach importance to and regulate. For example, Xiao, the manager of the company, regards corporate culture construction as an important infrastructure for enterprise development. (2) leadership response to major events and enterprise crisis. (3) The leaders shall conduct detailed role demonstration, education and training. For example, employees can be trained and improved in post-based self-improvement activities and defect-free activities of ZD Group. (4) Reasonable formulation and implementation of salary distribution and promotion standards. ⑤ Formulate the recruitment, selection, promotion, retirement and dismissal standards of employees scientifically and reasonably. When Dalian Sanyo Refrigeration Company was founded, people noticed that selecting new members was the core aspect of cultural internalization and infiltration, and it was also the most effective method.

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