Personal summary of government service work

Personal summary of government service work

Personal summary of government service work, many newcomers Xiaobai will encounter some problems in the workplace and learn to respect others at all times. To improve their working ability, we need to learn from the experience of colleagues in the workplace and pay attention to some small details in the process.

Personal summary of government service 1 since I worked in the central window, under the dual leadership of the central leadership and the bureau leadership, and with the care and help of my colleagues, I have strived to build the agricultural machinery window into a window with better service, higher efficiency, more convenience and better image according to the goals of speeding up examination and approval, improving service quality, enhancing image and improving satisfaction. The research and work in the past year are summarized as follows:

First, improve ideological understanding. As the window staff of the government affairs center, while serving the people, they should unify their thinking with the decision-making of the county party Committee and the government and improve their ideological understanding. I am the staff of agricultural machinery window. Over the past year, I have strictly abided by the rules and regulations of the center and never relaxed my business knowledge in order to apply it to practical work.

Second, clear job responsibilities. In window work, I know that it is most important to establish a sense of responsibility and mission, strengthen service consciousness, strengthen service function, improve service quality and deepen service attitude, so as to achieve cordial, dignified, harmonious, enthusiastic, active, patient and thoughtful service. The window should be operated in an open, fair and sunny manner, so as to establish a good image of the government and make the people feel at ease and comfortable. High-quality and efficient convenience service can reassure the people, solve their difficult problems and create a harmonious social atmosphere. At the same time, I will patiently solve and answer the people's problems, take convenience, for the people and for the people as the starting point and the end result of my work, and take helping the people solve problems as the goal, and clarify my work responsibilities.

Third, enhance business knowledge and improve service efficiency. The window is an administrative function representing the overall situation, so I must serve enthusiastically and skillfully and give correct answers to customers' inquiries; Where the masses have doubts, they can patiently and meticulously explain and explain until they understand; When receiving foreign customers, answer in Mandarin; Be able to actively guide customers with limited cultural level; When answering the phone, you can take the initiative to say hello. Loyal to their duties, love their posts and dedication; Realize unity and coordination with the unit and jointly promote the work; There were no disputes and unpleasantness with customers, and there were no complaints and reports for failing to perform their duties correctly. Looking back on my work in the service center for one year, there are still some minor mistakes in my work. I know I need to learn more business knowledge and be more strict with myself, so as to enrich my business knowledge and solve problems for the people better.

Fourth, the direction of future efforts. In the future work, we should strengthen our study, strive to improve our own quality, and constantly establish professional ethics and service level. Learn from superior policies and grasp the correct direction; Change the work style and correct the thinking of window work; Take continuous improvement of work style as an important means to promote work. I always take "serving as my own responsibility, facilitating the masses and contributing to society" as my motto, and always keep the alarm ringing, striving to be a civilized and excellent window worker. I will take this summary as my personal support, supervision and help, carry forward the achievements, overcome the shortcomings, forge ahead with more full work enthusiasm, and make new contributions to promoting the work and development of the government service window in our county.

I. Ideological and political aspects

As a window worker, it is not easy to do a good job in window work and gain social recognition. As a window worker in urban planning, I have never relaxed my study of business knowledge in order to apply it to my work. I have carefully studied the professional knowledge of construction project handling procedures, administrative penalties and urban and rural planning laws and regulations. Because if you don't master business knowledge, it is difficult to adapt to the work of the window.

Second, professional ethics

In the window work, constantly establish professional ethics and service level. I always take "serving as my own responsibility, facilitating the masses, serving the masses and contributing to society" as my professional concept and purpose in working at the window. Love their jobs, actively perform their duties, and be strict with themselves.

Third, work.

At work, make sure everything is in place, so that people who come to work are satisfied. According to the workflow formulated by our bureau, the applicant shall fill in the Notice of Acceptance of Administrative License after completing it; After the audit, you still need to supplement the materials before you can handle it. They should fill in the Notice of Correction of Administrative Examination and Approval Items, and inform the applicant of all the contents that need to be corrected at one time, so that the people who handle affairs can run less errands.

Fourth, the next step

Avoid arrogance and rashness and work hard. At the window, I will take serving the people as my motto, always sound the alarm, be self-respecting, alert and self-motivated, and strive to be a civilized and excellent window worker. Strengthen study, be brave in practice, read widely, pay attention to collecting all kinds of information while learning from books, and absorb all kinds of "nutrition" extensively; At the same time, pay attention to learning methods, correct learning attitude, improve learning efficiency, work hard, and strive to do your job better.

Personal summary of government service 3 As the entrusted agent of the comprehensive window of the county government service center, I strictly abide by the rules and regulations of the center. With the help and guidance of the leaders of the center, my agency business level has been continuously improved, my service awareness has been continuously enhanced, and all aspects have strict requirements. The work and thoughts of 20xx years are summarized as follows:

First of all, ideologically, I seriously studied the theory of "Theory of Three Represents" and put it into my own work practice, considering the overall interests of the center everywhere; Conscientiously implement the party's line, principles and policies, and abide by various national laws and regulations; Actively participate in the "charging" training course for activists joining the Party in the county, participate in the mass line education practice activities of the Central Party, democratic life meetings, and various volunteer service activities, including on-site volunteer guidance service at the Spring Festival job fair in Nanling County, neighborhood watch and volunteer service activities in the community of Love Clothes Station in Nanling County; I visited four families in difficulties in Chungu Community of Jishan Town, and sent holiday greetings and solatium. Every month, civilization is created on the road of persuasion; Eight moral lecture activities were held, the monthly live shooting of moral lecture activities was done well, and the software materials were collected and uploaded to the dynamic management system of civilization creation in a timely and effective manner. Among them, I successfully participated in the organization and held a moral lecture hall. Strive to improve their own political and ideological quality.

Secondly, in the work, strictly abide by the rules and regulations of the center, keep the window clean and tidy, work in place, standardize the operation, and conscientiously complete the entrusted agency work, the monthly and annual assessment of the center, and other temporary work assigned by the leaders. The six units I represent have many examination and approval items, a wide range and complex requirements. Nevertheless, I still insist on answering the questions of the masses patiently.

Timely acceptance, efficient completion, strict examination of various procedures, one-time notification of incomplete information, patient explanation. Therefore, there was no complaint throughout the year, which established a good image of the center serving the people. In order to improve my professional level and theoretical level, I participated in online distance learning, learned the latest national policies and regulations, the reform of administrative examination and approval system, the openness of government services and innovative methods of government services for the convenience of the people, and attended the city-wide exchange meeting on government services standardization in Wuwei County, attended the training course on government services and social management standardization in Chongqing, obtained the qualification certificate of internal auditor for government services standardization, and participated in the standardization of government services in Nanling County. In addition, in order to broaden my knowledge, I attended advanced studies and obtained relevant degrees.

In March this year, she was named one of the top ten smiling angels in Wuhu government service system; In August, he was transferred to participate in the clean-up of the county power list; In 20xx 1 1 month, he was named Lei Feng pacesetter in Nanling County. In this year's five-month evaluation of the center, I was rated as an excellent individual three times, which is the affirmation of my work by leaders and colleagues. But I know that I still have many shortcomings. I will definitely continue to work hard in the coming year, set a higher standard for myself, foster strengths and avoid weaknesses, and strive for a higher level.