Why does the auto repair always recruit the front desk?

In the auto repair industry, there are several reasons for recruiting front desk:

1, customer service: the front desk is the facade of direct contact with customers. They are responsible for receiving customers, providing consultation and answering customers' questions, and handling customers' requests and complaints. In the auto repair industry, good customer service is very important, and the front desk staff can effectively communicate and handle customer needs and improve customer satisfaction.

2. Organization and coordination: The front desk plays a coordinating role in the auto repair shop. They will coordinate the work arrangement of technicians, follow up the work progress, and ensure that the work is completed on time and delivered to customers. They are also responsible for maintaining shop order, dealing with appointments and daily affairs.

3. Sales and promotion: Front desk staff can participate in sales and promotion activities. They will introduce the service items of auto repair shops to customers, recommend maintenance schemes, and provide customers with relevant suggestions and price lists. Through active sales and promotion, it can help auto repair shops attract more customers and business.

4. Information recording and management: The front desk personnel are responsible for recording customer information, vehicle information and service records in their daily work. This information is very important for the follow-up maintenance and service, which can provide the historical records of vehicles and facilitate technicians to make accurate diagnosis and maintenance. Although the front desk plays an important role in the auto repair industry, not all auto repair institutions will recruit front desks. Some small auto repair shops may have technicians as the front desk, or organize and coordinate in other ways to provide customer service. The specific recruitment situation will vary according to the scale, business model and demand of each auto repair institution.