Is it troublesome to return or exchange goods on Jingdong?

Is it troublesome to return items on JD.com? I don't find it troublesome at all.

It depends on whether you are a merchant or a customer. I don’t think it’s a problem, because I have personal experience with both. Jingdong platform is the big brother of the national e-commerce platform. At present, I think the fastest express delivery is theirs. Order in the morning, delivered in the afternoon. I placed the order at night and it arrived the next morning, and it was delivered to my door. The service attitude was particularly good.

They are also very good at after-sales service. When buying something on JD.com, if you buy something you don’t like, it’s not good, or it’s bad, you can return it unconditionally. If the fault is caused by the merchant, the merchant will also bear the shipping costs. Return policy for door-to-door pickup.

To return goods, you need to apply for a return on your own account on JD.com. After the merchant receives the return application, it will approve the return as soon as possible and agree to the return. The user will deliver the goods himself or JD.com will pick up the goods. The merchant confirms receipt of the goods and agrees to refund. The user will receive the return payment. I don’t think this process is troublesome at all.

Rules for judging the actual receipt date:

1) Orders delivered by JD Express or self-picked up: The actual date of receipt by the customer shall prevail;?

2) For orders not delivered by JD.com, the actual arrival date displayed on the third-party logistics platform shall prevail. If the third-party partner cannot effectively return the receipt date, JD customer service will manually confirm the actual arrival date with the customer based on distance and other factors.

2. If there is no problem with the product, you can enjoy a no-reason return within 7 days from the date you actually receive the product, provided that the return shipping cost of the product is borne by you.

So when shopping on JD.com, you can buy with confidence and return the product at any time if you are not satisfied. Buy until you are satisfied.