I am a fresh graduate with a second level in Mandarin. I will apply for Runxun’s 10086 customer service tomorrow. I would like to know how the employees of this dispatch company are treated?

Nowadays, call centers are generally outsourced or dispatched. If you have good conditions, you can be dispatched, and the relative salary will be much higher.

10086 customer service has incoming and outgoing calls. Generally, the main call you make when you come in is incoming calls. The annual salary is not that high. If the performance is good, it is usually around 4,000. Of course, there are quarterly bonuses, etc., and the salary will be higher, but the assessment is quite strict.

The working hours are the same as the 10086 service hours, 7:30-11:30, about 7.5 hours a day, and the earliest shift is 7:15. The latest class is 11:30. There are about 3 shifts, morning shift, evening shift, and day and night shift (double shift)

Dispatch companies are different from outsourcing companies. The dispatched ones are assigned to the past work, while the outsourced ones are contracted project work. There are dispatch companies in Shenzhen such as Shenlao and Penglao. Both of these companies are doing very well and the treatment is OK. You can check it out on the official website.

If you really want to work in a call center, I suggest you go to a dispatch company because the pay will be better. But the requirements are higher. If you have a second level in Mandarin, this is also an advantage. You should make full use of your eloquence during the interview. There are usually mobile internal cadres present during the interview, and what they are looking for is someone with good eloquence.

The above is what I learned, I hope it can help you