Freight forwarding problem

1, European route

The main ports of European routes are:

felixstowe

felixstowe

Britain, England

hamburg

hamburg

Germany

Antwerp

Antwerp

Belgium

Rotterdam

Rotterdam

the Netherlands

Le Havre

Le Arfor

France

Bremen

Bremen

Germany

Southampton

Southampton

Britain, England

Zebrech

Zebrü ch, Belgium

Tamsport

Port Thames, England

port of bremen

port of bremen

Germany

Gioyatoro

Gioyatoro, Italy

2. Mediterranean and Black Sea routes

The main ports in the western Mediterranean are:

Valencia (Valencia

Spain)

Genoa (Genoa

Italy)

Barcelona (Barcelona

Spain)

FOS (fox

France)

Naples (Naples

Italy)

Liwona (Liwona)

Italy)

The main ports in the eastern Mediterranean are:

Piraeus

(Piraeus)

Greece)

Alexandria

(Alexander

Egypt)

Damietta

(Damietta

Egypt)

Port Said

(Port Said

Egypt)

Istanbul

(Istanbul

Turkey)

Haidapasa (Turkish port)

(Haider Pasha)

Turkey)

izmir

(Izmir

Turkey)

Mersin

(Mersin

Turkey)

Jemlik

(Jemlich

Turkey)

Thessaloniki

(Thessaloniki

Greece)

limassol

(Limassol

Cyprus)

Beirut

(Beirut

Lebanon)

Turkish tobacco, a superior cigarette produced near Latakia.

(Latakia

Syria)

Ashdod

(Ashdod

Israel)

haifa

(Haifa

Israel)

3. African routes

The main ports in South Africa are:

Durban

(Durban

South Africa)

Capetown

(Cape Town

South Africa)

Port elizabeth

(port elizabeth

South Africa)

The main ports in East Africa are:

Mombasa i.

(Mombasa

Kenya)

Dar-es-Salaam

(Dar es Salaam

Tanzania)

Maputo (Maputo

Mozambique)

Port Louis

(Port Louis

Mauritius)

The main ports in West Africa are:

Abidjan

(Abidjan

C? te d 'Ivoire)

Lagos

(Lagos

Nigeria) (Lagos includes APAPA.

And tin cans, tin cans)

TEMA

(Tema

Ghana)

Lomé

(Lome

Togo)

Cotonou

(Cotonou

Benin)

The main ports in North Africa are:

Algiers

(Algiers

Algeria)

Oran

(Oran

Algeria)

Benghazi

(Benghazi

Libya)

Tripoli

(Tripoli

Libya)

Casablanca

(Casablanca

Morocco)

Benghazi

(Benghazi

Libya)

4. Middle East routes (India and Pakistan)

5. Southeast Asia Line

6. Japan, Korea and Russia

7. US-Canada route

8. Central and South American routes

9. India-Pakistan line

Other routes and major ports refer to the gold medal booking Sina blog.

Visiting customers:

The first interview:

(1) Understand customers, do market research: the saturation of customers' factories, the value of goods, the situation at home, observe the economic situation of customers, and find out the main needs and value orientation of customers (price, service, delivery, delivery speed, services of foreign agents). The more you listen, the better you know your customers.

(2) Strengthen its own foundation: learn more about shipping companies in order to provide customers with the best route reference and recommend the most suitable shipping company; Have a clear and full understanding of market conditions. Have sufficient knowledge of the customer's industry, and put forward the most satisfactory solution for the customer in combination with the situation of the industry and products.

(3) Pay attention to the first time: the first meeting, the first quotation and the first cooperation are all very important. For the first time, we should fully show sincerity, communicate with customers sincerely, and communicate with customers naturally. Building a trust relationship with customers is not a business once, but a long-term business.

(4) Respond to the promise to customers, and keep a promise as good as a promise. Every time you answer a customer, you must think through it. Only when you can be sure that you can meet it can you make a promise.

(5) At the customer's office, we should fully consider the customer's interests and consider the issue from the customer's interests without violating the company's interests.

After visiting customers:

(1) Make a record of visiting customers, record customers' situation, needs and requirements in detail, and answer related questions that customers can't reply immediately at that time.

(2) Write down the promise to customers and give them a timely reply within the agreed time.

(3) Introduce the cooperation between customers and the company, so as to strengthen customers' understanding of the company and establish further contacts.

(4) Constantly improve their professional knowledge and provide better services to customers.

Summary: Earnestness, responsibility, thoughtfulness and professionalism are the job requirements after visiting customers.

After-sales tracking:

(1) After the transaction is concluded with the customer, the specific situation of the customer's goods should be tracked. (Shipping company's operations, documents, prices, specific services, etc. ) to achieve the maximum satisfaction of customers.

(2) After the cooperation is completed, communicate with customers in time to find out what is not good enough, what is not found and what needs improvement.

(3) Understand competitors and their strengths and weaknesses. Only in this way can we maintain a long-term relationship with our customers.

The purpose of after-sales tracking is: to constantly improve yourself, understand your competitors, improve customer satisfaction, and establish a longer-term and stable cooperative communication relationship with customers.

The service capabilities of freight forwarding companies are as follows:

(1) Ability to obtain shipping space, and whether it can obtain enough shipping space for customers.

(2) the speed of the engine room.

(3) the relationship with the shipping company, the speed of getting MB/L orders from the shipping company.

(4) Whether the error rate of documents can provide customers with relaxed and pleasant services.

(5) The relationship with the trailer company, whether the trailer can be obtained during busy hours, whether it is punctual, whether the driver is polite and whether the price is reasonable. Every service link can reflect the service level of freight forwarding companies.

The detailed experience of freight forwarding sales can be found on Sina blog of Golden Booking.