Localization after-sales service commitment letter

With the step-by-step development of society, there are more and more things that need to use the letter of commitment, which is a unilateral expression of will and has no contractual effect. So, have you understood the commitment letter? The following is the localized after-sales service commitment letter I collected for you. Welcome to reading. I hope you will like it.

Commitment of localized after-sales service 1 adhere to the service standard of "all-round, high quality and fast speed" and aim at customer satisfaction. We hereby make a public commitment.

I. Service Commitment

1. Our company has set up a capable emergency maintenance service team with experienced field engineers and senior technicians, who can rush to the scene for maintenance and replacement as soon as problems occur.

2. Within one week after the product is delivered, the staff of our after-sales service department will make telephone follow-up consultation according to the customer's contact information until the customer is satisfied.

3. All complaints about product quality should be answered within 1 hour, and rushed to the site within 24 hours, and treatment measures should be determined according to the complaints for maintenance and replacement.

Our company promises that all maintenance personnel are on call to better solve problems for customers.

5. Any expenses arising from product quality during the warranty period shall be borne by our company.

6. During the warranty period, due to your improper use or natural environmental reasons, we provide maintenance free of charge, and only charge the cost price for the materials and accessories used for maintenance.

7. For the products beyond the warranty period, our company promises to make regular home inspection and maintenance for life.

Second, the mode of transportation.

1. All goods are delivered to customers free of charge, with free installation, debugging and installation and maintenance. Maintenance personnel tell customers the common sense of how to maintain products until the other party is satisfied.

2. After all the goods are installed and debugged, the customer can leave the site only after passing the inspection.

Third, the return promise.

1. The returned products shall be provided with complete outer packaging and accessories, instructions, warranty cards, invoices, invoices and reasons for return.

2. If the user has quality problems under normal use, please contact our company quickly during the warranty period so as to facilitate the user to get timely maintenance and replacement.

3. Now we can't enjoy our company's promise of returning goods in the following situations.

A. the product is not used normally.

B. store under abnormal conditions and humidity.

C. unauthorized repair, misuse, abuse and alteration.

D. damage caused by food and liquid spills.

E. normal wear and tear of products.

F. beyond the shelf life.

Special note: Due to the photo display, there is no guarantee that the color of the goods displayed on the page is exactly the same as the actual color of the goods. Our company will try its best to explain.

The final interpretation right of this service commitment belongs to Development Co., Ltd.

Localized after-sales service commitment 2 1. Organization and supply: Our company has a distribution center and a comprehensive material storage and deployment warehouse, which has sufficient material reserves and rapid response ability, and can ensure that it will be delivered to the designated construction site according to your plan after receiving the notice. If your company has an urgent supply demand, our company will also organize a strong transportation force to ensure the supply organization.

2, quality assurance:

Our company solemnly promises that the quality of the concrete material river sand provided this time will be strictly in accordance with the Code for Design of Railway Bridges and Culverts (TB 10002). 1~ TB10002.5-20xx), supplementary standards for construction quality acceptance of railway concrete engineering, No.20xx152, temporary technical conditions of prestressed concrete precast beams for passenger dedicated lines, No.20xx120, and high performance of passenger dedicated lines. 10 1, quality standard and inspection method of sand for ordinary concrete JGJ52-92, and ensure that the quality of products provided meets the technical indicators described in the specification. If the quality of the products provided does not meet the technical standards, they will be returned unconditionally and compensate for all losses caused thereby.

3, after-sales service commitment:

(1) Provide product use guidance and training for your company;

② Establish a perfect pre-sale, in-sale and after-sale service network and implement localized services. Solve your worries when you encounter technical problems or other problems during the use of the product;

(3) after receiving your company's fault complaint call, we will serve customers in place within 24 hours.

Localization after-sales service commitment 3 "Customer is our God" is our enterprise spirit. We will provide all-round services in the process of system construction and maintenance, and provide the most reliable guarantee for the safe and stable operation of the system with the best service and the fastest speed.

Due to the localized service system, our service response and time to the fault site does not exceed 1 hour, which ensures the safe and reliable operation of the system. At the same time, our core equipment in this project has been authorized by the original manufacturer, and we can also get the value-added services of the original manufacturer during the warranty period.

The maintenance we provide for the whole system mainly includes: technical development support, warranty system maintenance, etc.

Technical support:

In order to ensure the safe and stable operation of the security network system, our company promises to arrive at the site within 1 hour and repair it within 8 hours, otherwise spare equipment will be provided. At the end of the equipment warranty period, our company will, as always, actively provide users with quality equipment maintenance services. For the upgrade and maintenance of hardware and software equipment, our company only charges corresponding fees, and exempts personnel from service fees.

System maintenance and technical support cycle:

Desktop computers, notebook computers, command center LCD screens and servers are guaranteed for three years, projector body for two years, light bulbs for half a year and all other products for one year. After the warranty period, we will still provide free technical consulting services to the whole system, and give preferential treatment to the cost of its system maintenance.

After-sales service management:

Our total quality management goes deep into all aspects of after-sales service to ensure the excellent quality of after-sales service. The main contents of after-sales service management are as follows:

Technical support mode:

Technical support hotline and network connection: Technical support center of Huaihua XX Technology Co., Ltd. guarantees telephone technical support service seven days a week, and users can contact our project engineer for technical support through special telephone lines.

Technical support hotline 0745-11,11.

Complaint telephone number:1890 74511.

Remote online maintenance:

The technical support center uses technology to establish remote online equipment to provide online maintenance for customers. The user's system administrator opens a special user account for our maintenance engineer on the system, and can open it by agreement if necessary. Our technical support engineers can remotely log in to the user's system for diagnosis, assist on-site maintenance personnel to solve difficult problems and speed up problem solving.

On-site maintenance:

Our company's technical support engineers provide on-site technical support services within one week after the system officially starts running, which can solve the problems of the system at any time. After that, the project responsible engineer of our company will go to the site regularly to understand and record the daily maintenance of the system and the operation of the equipment, and find and solve problems in time. Users can also ask our project engineer for help at any time, and the project engineer will arrange the company's technical support engineers to provide services for users.

Project training plan:

1, on-site training

Training purpose

Let the technicians responsible for maintaining the equipment have basic information security knowledge, have a deep understanding of network hardware equipment, and be able to manage and maintain the equipment independently.

Training object

Equipment maintenance personnel or personnel designated by customers are at the equipment installation site.

Training mode

Combining theoretical teaching with field experiments. Training instructors will not only impart knowledge to students in theory, but also supplement the course content with computer experiments. The training lecturer has rich practical experience, and the combination of practical experience and teaching makes the course content more practical. In the process of learning, students can not only better digest theoretical knowledge, but also connect with practical work, master the knowledge and ability needed in work, and truly apply what they have learned.

Training place

Equipment installation location or customer-specified location.

Training content

The main contents of the training include: the basic principle of equipment; Basic configuration of equipment; Installation methods and precautions of equipment; Basic equipment maintenance knowledge and common fault handling.

Training lecturer

Professional training lecturers from hardware equipment manufacturers or system integration companies, and the training lecturers in charge of this lecture are all senior technical experts.

Step 2 focus on training

Training purpose

Centralized training is a systematic safety skill training for network maintenance technicians with a certain foundation. The purpose is to make the trained technicians deeply understand the principle, operation and basic troubleshooting of this product.

Training mode

Theory teaching is combined with computer practice, and the training effect is verified by examination.

Training content

Huaihua City Human Resources and Social Security Bureau "two networks" management information system software hardware equipment, software system operation and maintenance training.

3. Training function

The professional training of Huaihua XX Technology Co., Ltd. has the following characteristics: standardization, practicality, specialization, systematization and customization.

Huaihua XX Technology Co., Ltd. has advanced training concept, practice-oriented training concept, and technical training attaches importance to the cultivation of students' practical ability. Technical certification training at all levels is equipped with experimental links, rich application schemes and case teaching, which makes it easier to understand and master the relevant knowledge of hardware equipment and systems.

4. Targeted training content

According to the actual characteristics of users and the training practice at home and abroad, we divide the courses into: on-site training at the operational level; Centralized training at the technical level.

5. On-site training at the operational level

On-site training is aimed at the management personnel who are specifically responsible for the operation and maintenance of hardware equipment and systems, and provides special technical training for the equipment involved in the project, including the features and functions of communication gateway and server system products, product fault identification and handling, and daily management of products. , and before and during the installation of field installation equipment. Through on-site training, students can learn more about product functions and have the ability to use and maintain independently.

6. Centralized training at the technical level

Centralized training is a closed and systematic professional training for managers who are specifically responsible for the operation and maintenance of hardware equipment and systems. The training content includes detailed training of safety system, foundation and principle, as well as product principle, installation, configuration, operation and maintenance. Combined with laboratory experiments, students can master the operation and maintenance methods of products, manage and maintain equipment independently, and have a comprehensive understanding of the safety network system. Our company provides this project all the year round.

Bidder: xxxxxx Technology Co., Ltd.

Date: 20xx year x month x day

Localized after-sales service commitment letter 4 First of all, thank you for choosing our products. In the process of product sales and service, our company makes you satisfied with the quality and service of products.

Xx company's commitment to product quality:

1, the product quality is guaranteed, and the raw materials purchased are all high-quality products to ensure the quality.

Our company produces and tests all products in strict accordance with the national product quality and technical requirements. Product quality commitment letter.

2. Strictly control raw material procurement and product manufacturing process in accordance with iso9000 quality certification standards to ensure that each working procedure is under quality control, thus ensuring product quality.

3. All ex-factory products shall be inspected in strict accordance with the inspection procedure of 100%, so as to ensure that the pass rate of the first inspection of finished products is 99% and the pass rate of the spot check of finished products is 99%.

4. All products are guaranteed for the whole process. If customers find quality problems, if it is our responsibility, we are responsible for unconditional replacement and timely treatment. During the service period, the product warranty period is three years.

For all users, products with newer technology, better quality and better service, we not only guarantee that the products we bring to our customers are completely high-quality and qualified, but also we will cooperate with you wholeheartedly and strongly support your work.

Hereby promise

Xxxxx company limited

20xx July 6th

Commitment of localized after-sales service 5 In order to create, improve corporate reputation and establish corporate image, we solemnly promise you in the spirit of "all pursuit of high quality and customer satisfaction" and the principle of "preferential price, the most thoughtful service and the most reliable product quality":

I. Product quality

1. There are quality records and test data for the manufacturing and testing of products.

2. For the performance test of the product, we sincerely invite users to personally check the whole process and performance of the product, and then package and deliver it after confirmation.

Second, the product price.

1. In order to ensure the high reliability and advancement of products, the materials used in the system are all domestic or international high-quality products.

2. Under the same competitive conditions, our company will sincerely provide you with preferential prices on the basis of not reducing the technical performance of the products or changing the parts of the products.

Third, the delivery date.

1, product delivery date: as far as possible according to user's requirements. If there are special requirements, it needs to be completed in advance. Our company can organize production and installation abnormally and strive to meet user's needs.

2. When the product is delivered, our company provides the following documents to users:

① Technical maintenance manual

② General installation plan

③ Description of purchased parts and manufacturers

(4) Provide the list of wearing parts and spare parts, and attach the necessary spare parts.

Fourth, after-sales service.

1. Service tenet: fast, decisive, accurate, thoughtful and thorough.

2. Service tenet: service quality wins users' satisfaction.

3. Service efficiency: If the equipment fails within the warranty period or outside the warranty period, the maintenance personnel can arrive at the site within 24 hours after the supplier receives the notice and start the maintenance.

4. Service principle: the product warranty period is 12 months. During the warranty period, the supplier will repair and replace the products caused by quality reasons free of charge. Parts damaged outside the warranty period are only charged at the cost price, and parts repaired or supplied by suppliers are calculated at the cost price.

xxx

Xx，xx，XX，XX

Localized after-sales service commitment letter 6xxxxx (hereinafter referred to as our company) is very grateful to the judges and the construction unit for their trust if it is lucky enough to win the bid for xxx project. During the construction and construction of this project, in addition to responding to all the terms and performance contract information in the bidding documents, we also made the following commitments to the after-sales service of the project:

1, the bidding products all fall within the scope of "Three Guarantees" stipulated by the state, and the product quality guarantee period shall not be less than "Three Guarantees"; If the commitment of quality assurance period is superior to the national "Three Guarantees" provisions, it shall be implemented according to the actual commitment of the supplier;

2. There is a professional after-sales service organization for the bidding products, which will be clearly stated in the bidding documents and attached with the manufacturer's after-sales service commitment;

3, after the completion of the project, we will be responsible for a one-year project quality warranty, with high-quality service, to achieve our loyal commitment; Truly achieve first-class construction, first-class quality service purposes;

4. We promise to provide on-site "centralized" training services to the tenderee within 2 working days after the project is completed and certified by relevant departments, so as to ensure that users fully understand the product performance and usage specifications before operation; Eliminate hidden dangers of accidents and improve work efficiency;

5. Telephone consultation: provide technical assistance calls during the warranty period, answer the problems encountered by the tenderer in use, and put forward suggestions to solve the problems for the tenderer in time;

6. On-site response:

7. If the problem cannot be solved by telephone consultation after receiving the maintenance notice, we promise to arrive at the site for treatment within 24 hours to ensure the normal work of the product;

8. If it cannot be solved within 24 hours, spare products will be provided within 24 hours for the tenderee to use normally. If the fault is not solved within 24 hours, the tenderee has the right to handle the fault by itself, and the expenses incurred will be deducted from the quality warranty fund;

9, 3 emergency repair accident, after receiving the notice, we guarantee to arrive at the scene of the accident immediately;

10,4 For quality problems involving safety, report them immediately and take preventive measures in time according to the Regulations on Quality Management of Construction Projects.

1 1. Service commitment outside the warranty period: after the warranty period, we will also provide free telephone consultation service and promise to provide on-site maintenance service for the products;

12. If the tenderer needs product upgrade, update, replacement and maintenance, we promise to provide after-sales service at preferential prices.

The above is our after-sales service commitment to this project. If we fail to meet Party A's requirements and our commitment standards in after-sales service, causing great losses to the tenderee, we are willing to accept the punishment of laws and regulations. Take the responsibility caused by this and compensate all the economic losses caused by this.

Commitment unit: xxxx company

Date: xx, xx, XX, XX

Localized after-sales service commitment letter 7 1. Implement the "three guarantees" standard according to the manufacturer's commitment.

2. Free door-to-door delivery, timely delivery of installation and commissioning related to contract equipment, and full cooperation with acceptance.

If the product has quality problems, we promise to send technicians to the site to solve them within 24 hours after receiving the notice.

4, regular return visit, supply lifelong maintenance.

We are responsible for solving technical problems in design, debugging and operation, and providing free technical training and guidance.

6. The pipeline has reliable quality and long service life, which can reach more than 50 years.

Commitment: xxx

Time: XX, XX, xx, xx

Localized after-sales service commitment letter 8 1. The after-sales service personnel will arrive at the installation site on time according to the time agreed by both parties.

2. After the installation, if the equipment has quality problems within one month, we will replace the whole machine immediately.

3. We have provided you with the software operating instructions (CD or download), please refer to the instructions. If you still have operational difficulties, we will provide free telephone guidance and remote software installation demonstration.

4. We guarantee the legality of GPS operating system software, and there is no backdoor program, which will not damage your PC system. Please feel free to use. If there is any conflict between your other application software and this software, please contact our company at any time to solve it.

5.GPS positioning system has the function expansion space from hardware to software. If you need to add other functions in the actual use process, you can consult our company at any time.

Warranty is not allowed under the following circumstances:

1, not our product.

2, man-made damage (including water, self-repair, etc. ).

3. Products that have passed the warranty period. Our company will provide lifetime cost and pay maintenance fees.

Commitment unit: xx co., ltd

Date: 20xx year x month x day

Localized after-sales service commitment letter 9 We make the following commitments to after-sales service and product quality assurance:

1. We promise to provide products to users and ensure that the products meet the corresponding industry standards, regulations and norms promulgated by the state.

2. The products we provide should meet the requirements of the bidding documents and contracts. If there is any discrepancy, the user can return the goods unconditionally, and the losses caused thereby shall be borne by us.

If we win the bid, we promise not to subcontract or change the design scheme without authorization, and not to lower the quality requirements. In actual construction, if it is really necessary to further adjust the scheme, it is guaranteed that the adjustment will be made after written confirmation by the user, and the winning bid price will remain unchanged. If you want to change the price, make sure to get the user's approval.

The project is guaranteed to be completed within 20 days after the contract is signed. If it cannot be completed on time (except for force majeure), we are willing to bear the responsibility for breach of contract. Every day overdue, we will punish the buyer with 65,438+0% of the bid price as liquidated damages. If our project cannot be completed on time, and the project is delayed due to the employer's reasons, the construction period will be postponed accordingly.

5. All labor costs, safety insurance, accommodation, transportation and other expenses for our site construction have been included in the tender offer, and we are responsible for it.

6. We agree with the payment method of the bidder. After signing the contract, 65,438+00% of the total payment will be paid, 75% of the total payment will be paid after the installation and acceptance of the equipment, 95% of the total payment will be paid one year after the completion of the building, and the remaining 5% will be paid after the product warranty expires.

7. We promise that the warranty period of the products is three years from the date of acceptance of the goods. During the warranty period, we are responsible for free maintenance. If the product itself has defects and causes losses to users, we are willing to compensate users for their losses. We guarantee to provide maintenance service after the warranty period.

8. Other special preferential measures: After the completion of the project, professional maintenance personnel will be stationed in Xinchang for a long time, and relevant equipment will be inspected and maintained regularly.

Commitment: xxx

Time: XX, XX, xx, xx

Commitment letter of localized after-sales service 10 In order to create, improve corporate reputation and establish corporate image, we solemnly promise to you in the spirit of "all pursuit of high quality and customer satisfaction" and the principle of "preferential price, most thoughtful service and most reliable product quality":

I. Product Quality Commitment

1. There are quality records and test data for the manufacturing and testing of products.

2. For the performance test of the product, we sincerely invite users to personally check the whole process and performance of the product, and then package and deliver it after confirmation.

Second, the product price commitment

1. In order to ensure the high reliability and advancement of products, the materials used in the system are all domestic or international high-quality products.

2. Under the same competitive conditions, our company will sincerely provide you with preferential prices without reducing the technical performance of the products or changing the parts of the products. Product quality commitment letter.

Third, the delivery date commitment:

1. Product delivery date: as far as possible according to user requirements. If there are special requirements, it needs to be completed in advance. Our company can organize production and installation to meet the needs of users.

2. When the product is delivered, our company provides the following documents to users: ① Technical maintenance manual ② General installation drawing.

③ Description of purchased parts and manufacturers

(4) Provide a list of wearing parts and spare parts, and attach a certain number of spare parts.

Fourth, after-sales service commitment

1. Service tenet: fast, decisive, accurate, thoughtful and thorough.

2. Service tenet: service quality wins users' satisfaction.

3. Service efficiency: If the equipment fails within the warranty period or outside the warranty period, the maintenance personnel can arrive at the site and start maintenance within 24 hours after the supplier receives the notice.

4. Service principle: the product warranty period is 12 months. During the warranty period, the supplier will repair and replace the parts damaged due to quality for free. For the parts damaged outside the warranty period, only the cost of the parts provided will be charged. For the equipment damaged by the buyer's human factors, the parts repaired or provided by the supplier will be calculated at the cost price.

Commitment: xxx

Xx，xx，XX，XX

Commitment of localized after-sales service 1 1 xxxxxx co., ltd takes "pursuing perfection and leading step by step" as its purpose and "quality first, customer first and service first" as its after-sales service quality goal. Therefore, the company makes a commitment letter for after-sales service to users:

1. Our new products are produced in strict accordance with the international quality system standards, and the factory pass rate reaches 100%, and the products have been used for more than 30 years.

2. All customers of our company have the right to obtain the relevant information of the product, and the company guarantees to introduce the production technology and technology of the product objectively and fairly.

3. All users of our company will provide installation guidance in our company. If technical guidance is needed, our company will provide after-sales service within 24 hours, no later than 36 hours.

4. Our users found that the products had quality problems during the installation, and our company will replace them for free within 48 hours.

5. All orders placed by users will be delivered on time, and installation will be guided. In case of special circumstances, the company will inform users. In case of breach of contract after notification, the liquidated damages shall be 2% of the total amount.

Commitment: xxx

Xx，xx，XX，XX