Summary of the work of telecommunications open channels

Summary of Telecommunications Open Channel Work

China Telecom Group Corporation is my country's largest state-owned communications enterprise and a global partner of the Shanghai World Expo. It has been selected as one of the "World's Top 500 Companies" for many consecutive years. It mainly operates fixed Comprehensive information services such as telephone, mobile communications, satellite communications, Internet access and applications.

Summary of Telecom Open Channel Work 1

In 20xx, with the care and support of leaders at all levels of provincial and municipal companies, and with the hard work of all employees, ×× Telecom Branch, in accordance with the provincial and municipal regulations The company's various work deployments take the performance appraisal as the main line, conscientiously undertake the seven leaps of provincial and municipal companies, and effectively do a good job in the basic management work of "strengthening quality internally and building image externally". Under the severe situation of fierce competition and local economic downturn, various tasks have been steadily advanced and achieved good results. The main work in 20xx is summarized as follows:

1. Operation and development work

This year, XX branch faced major changes in the revenue recognition method of the provincial company, the development of Zhifutong has become saturated, and the revenue growth plan has reached 4.67%. It has determined that revenue is the core, stock maintenance and The overall work idea is supported by the collection of arrears and driven by incremental development and key transformation businesses. Over the past year, certain results have been achieved through the joint efforts of all employees.

(1) Taking income as the core, guiding the development of all aspects of work

In 20xx, XX branch always focused on income, carried out various tasks in various aspects, and achieved results. certain results. As of October, the main business income completed 5.5976 million yuan, completing 83.92% of the annual plan of 6.67 million yuan, a year-on-year increase of 5.05%; other business income completed 70,700 yuan, completing 88.41% of the annual plan of 80,000 yuan, a year-on-year increase of -78.83 %; the total revenue was 5.6683 million yuan, completing 83.97% of the annual plan of 6.75 million yuan, a year-on-year increase of 0.10%, (0.67% over schedule. The completion rate of the operating income plan ranked third in the city, and it was among the four companies with positive growth in main business income One of the companies.

(2) Operational work progress: A telecommunications work meeting will be held in early January to break down the revenue, development plan, and discuss relevant measures (person and month). 1. The "Spring Equinox Full House" marketing campaign achieved good results.

2. The "Forward Fighting in the Second Quarter" was successfully completed. 3. The "Leaping Plan" in the third and fourth quarters was achieved steadily. Advance.

4. The development of key transformation businesses continues.

5. The cluster marketing virtual team continues to advance. Go out for marketing at least one day a week.

7. Promote the hotel perfect alliance, develop 112 phones and 15 broadbands for 10 households in the first half of the year, and complete the business pilot development plan for 105 households by November.

8. With revenue as the core, do a good job in rectifying LAN Internet users

Implementation status:

1. With the support of various departments of the branch, my e-home, broadband, and small The development of Linktone ranks at the forefront of the city, and the rectification of LAN Internet users has achieved good results, but the development of new businesses is weak.

2. With the support of the Ministry of Government and Enterprise, e-government has entered trial operation, and safe cities have been surveyed. Develop a plan.

(3) Brand promotion situation

1. "My e-home" special seat

2. Send targeted promotional materials. .

3. "Exclusive e8" experience point

4. Door-to-door promotion of "Business Navigation"

5. Battery car advertising.

6. Differentiated service development

7. Three services, business services, and attention to details

Execution status:

1. "I. "e Home"-e8 has developed well, and currently has 1,458 households, accounting for 79.15% of the 1,842 households with home broadband customers.

2. The promotion of the two versions of the Business Pilot package has been launched and has been completed in October There are 105 households in the package contract plan.

(4) Arrears Management

1. Formulate the "20xx Arrears Collection Management Measures"

2. Increase performance appraisal.

3. Dispatch orders.

4. Concentrate payment collection at night.

5. Door-to-door collection.

6. Withdraw funds in advance and call customers who are expected to be in arrears.

7. Manual double stop. Implementation status: Arrears showed a downward trend month by month, and as of October, the monthly arrears rate was 3.73%.

2. Operation and maintenance work

1. All mobilization to fight the snowstorm and welcome the Olympic Games.

2. The expansion of urban and rural adsl is completed, and the speed of exclusive e8 is realized.

3. E-government access and training work are carried out.

4. The planning of telecommunications facilities in the new city is completed.

5. Review of telecommunications flooding indicators (5 million yuan more than Pingshan).

6. Fiber optic Internet access for 5 units including the Immigration Bureau has been completed.

7. The inventory of c network assets has been completed.

8. Optical cable pole roads in highway construction must be maintained to ensure smooth flow.

9. Renovation of the incoming line room, wiring room, oil engine room, etc.

10. Cable theft prevention, a theft gang was uncovered.

3. Basic management work of “strengthening quality internally and building image externally”

(1) Development status

1. Establish a rectification implementation leading group.

2. Formulate an implementation plan.

3. An all-staff meeting will be held on March 13 to mobilize

4. Phased implementation, inspection, rectification, assessment, and notification.

5. Superior leaders conducted multiple on-site inspections, guidance and assistance.

6. Spend 20,000 yuan to ensure that the rectification is implemented in place.

In July and October, the company culture "Cross Secrets" detailed rules study test will be conducted.

In August and November, the "I offer suggestions for c network" speech activity was carried out.

9. There is a numbered roll call morning meeting every morning.

10. Weekly meeting every Thursday at 7pm.

11. We must always strive to ensure production safety.

12. Party building, trade union and other basic work go hand in hand.

(2) Results

1. The business hall, building, and offices are clean and orderly, the service is improved, and the employees' proactive marketing capabilities are enhanced.

2. The timely rate of decoration and relocation and the duration of obstacles met the standards, and the customer satisfaction rate increased by 3%.

3. Water, electricity, oil, and office supplies were effectively controlled, with a year-on-year decrease of 15%.

4. The employees have a stable mentality and are confident, and the latecomers have made progress, and various tasks have been effectively promoted. 5. The income development is at the forefront of the city, and the monthly arrears rate has reached a record low of 3.73%.

6. The alarm bell for production safety is ringing, and there are no accidents.

7. Successfully participated in food festivals, post-disaster reconstruction and other activities, increasing local influence.

8. Renamed as "County-Level Civilized Unit".

IV. Performance Appraisal Work

1. According to the municipal company plan, the plan is formulated with reference to the sister company, and the plan is discussed and approved at the staff meeting.

2. In the plan, the assessment of the number of completed orders has been strengthened, focusing on the breakdown of income, development, arrears and other aspects.

3. Formulate the "20xx Performance Appraisal Plan", "KPI Index Decomposition", and "Job Description". Implementation status: Effectively expand income levels based on work performance to reward hard work and punish laziness, with clear tasks and clear responsibilities.

5. Employee management

1. Concept: harmonious enterprise, happy work.

2. Position fine-tuning (end of February) and optimization.

3. Implement the "Cross Secret Rules" to carry out the "Three Home" activities, "Four Heart Actions", XX Telecom's "Eight Honors and Eight Disgraces", "Nine Self-Questions" and "Ten Possessions".

4. Rich activities (symposia, March 8th Festival speeches, examinations, rational suggestions, etc.).

5. Work in the staff canteen (difficulty in cooking at noon).

6. Employees who do not handle their work well should be unambiguous.

7. There will be a roll call at 8:15 in the morning and a weekly meeting every Thursday evening. Execution status: Employees are in a good mood and all work is progressing in an orderly manner.

6. Progress of various tasks

1. Establish an internal control team.

2. Implement according to internal control requirements.

3. Orders and arrears, invoices, assets, inventory, finance, etc. are basically implemented as required.

4. Go to the telecommunications office for inspection once a month.

5. Visit customers once a week.

6. Study business once a week.

7. Conduct monthly business analysis.

8. Have a morning meeting every day.

9. Rental income is included in the company’s other income.

7. Shortcomings

1. Some employees have poor proactive marketing capabilities.

2. The transformation business development is not ideal.

3. Too few channel construction.

4. Revenues were not audited and deposited into the company’s account strictly in accordance with internal control requirements.

5. The business hall does not have a security and monitoring system, so there are hidden dangers.

6. There is little communication and reporting with superior leaders.

8. Difficulties

1. The local economy is too poor and the people’s consumption power is low.

2. Rural power grids are being renovated, power outages are frequent, and C network base stations are classified as oil and electricity consumption increases.

3. Equipment is aging and maintenance costs are increasing.

4. Maintenance costs are difficult.

5. The outside staff are relatively few, older, suffer from many injuries, and maintenance work is difficult.

20xx work plan

1. Income target

Main income is 6.87 million yuan, an increase of 3%

Other income is 40,000 yuan yuan, an increase of -50%

The total income is 6.91 million yuan, an increase of 2.37%

2. In 20xx, with the care and support of provincial and municipal companies, our company will focus on " Carry out work in 7 aspects: brand, government and enterprise, risk, transformation, execution, resources and culture:

(1) Brand

Fully promote "My e-Home" and "Business" "Leader" brand, combined with the municipal company's marketing plan, leads the household market and the government and enterprise market with the brand.

1. "My e-Home"

a: Implement the branch's My e-Home full-service package marketing plan. Further consolidate the customer base on e6, e8, and e9 packages.

b: For new Internet users, the business hall is the main channel for promotion, and the proportion of new broadband household customers who choose the single broadband tariff shall not exceed 20%.

c: Targeting current single-broadband household customers, implement door-to-door marketing through proactive marketing teams.

2. "Business Navigation"

Focus on the promotion of three edition packages, taking into account the signing of label products. Adopt the method of extracting target customers, analyzing the customer's consumption situation, and then doing door-to-door marketing. It is required to complete the contract signing tasks assigned by the city company on time.

3. Tianji

Cooperate with the provincial branch to strive for a variety of advertising methods and marketing methods to spread the new concepts of Tianji and 189 Internet mobile phones.

(2) Government and enterprises

Carry out relevant work around key transformation businesses, business navigation, value enhancement, and customer relationship maintenance

1. Key transformation businesses

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a: E-government

It will be officially launched in January and provide good service.

b: Safe City

Contact the municipal company’s government and enterprise customer department for support, and strive to sign the agreement before February and start construction in May.

2. Value improvement

Mainly stabilize the income of government and enterprise customers with the "Business Navigator" three-version package and the "monthly + cap" for large customers, and rectify and transform the unit's LAN users to improve broadband income level.

1. Customer relationship maintenance

Conduct periodic door-to-door visits and emotional communication with key customers and high-value customers to create a relaxed environment for the stability of customer relationships and business expansion.

(3) Risks

1. Business aspects

The business risks mainly lie in the maintenance of the voice business, especially the stock of Zhifutong, which requires the entire marketing department to Members should combine the relevant marketing policies of the municipal company to maintain the stock of fixed-line phones, PHS, and Zhifutong.

a: Pre-deposit of phone charges

In accordance with the city’s company policies, do a good job in pre-depositing phone bills and require salespersons to mobilize customers to pre-deposit more phone bills.

b: After-sales service

Cooperate with the city company and continue to do a good job in the maintenance of Zhifutong, cdma, and PHS terminals.

c: Arrears

It is necessary to carry out the collection of arrears in an orderly manner in accordance with the "Arrearage Management Measures", and the requirement for arrears every other month will be reduced to 4% by the end of the year.

2. Revenue funds

According to the revenue fund management methods, relevant funds should be entered into accounts, and business funds must be deposited into the company's general account on the same day; the financial department must control and audit funds every day. Return situation.

3. Production safety

All aspects must be operated in strict accordance with relevant laws and regulations, production processes, and maintenance procedures. Establish employee safety awareness. The General Affairs Department should formulate relevant systems and conduct regular inspections and assessment reports.

2. Operation and maintenance

Carry out network operation, maintenance and management to ensure network security.

(4) Transformation

Carry out relevant work in terms of business, services, network and human resources.

1. In terms of business, we must grasp the key points and pay attention to brand promotion to significantly increase brand awareness. Prepare to vigorously promote home, front door telephones, and security systems.

2. Achieve service level leaps and bounds through in-depth implementation of the "Three Service Commitments" and brand differentiated services. In terms of business outside services, we must meet superior standards.

3. Cooperate with the superior company in network and human resources aspects to do relevant work. In particular, significant improvements have been made in aspects such as c-network optimization, network speed-up, and personnel optimization.

(5) Execution

1. Strengthen execution, relevant rules, regulations and marketing policies must be strictly implemented, and violations will be strictly assessed in the performance appraisal;

2. Conduct regular business training to improve execution capabilities.

(6) Resources

1. The focus is on optimizing network resources. In view of the current unreasonable distribution of cable resources and aging cables that cannot meet the needs of business development, the network cannot meet the needs of business development. Develop an adjustment and maintenance plan and implement it as soon as possible.

2. Cooperate with the local government and superior companies to complete the construction of the second phase cofferdam transition project and the new city telecommunications reconstruction plan.

3. Cooperate with the municipal company and county government to do the preliminary work of the construction of the new city production building.

(7) Culture

1. Continue to do a good job in each project in accordance with the relevant implementation requirements of "Strengthening Internal Quality and External Image".

2. In-depth study of corporate culture and "cross-resolution rules" to build cultural corridors and team building.

3. Do a good job in concentrated study every Thursday

4. Do a good job in local cooperation and create a good external environment

5. Do a good job in trade union and party building , Party style and clean government construction, and carry out all-round work for corporate operations.

In short, in 20xx, with the joint efforts of all employees, all the work for the whole year was basically completed. However, the work tasks in 20xx will be more arduous, the competition will be more cruel, and the work will be even more challenging. We are convinced that with the continued care and support of leaders at all levels of the superior company, all employees of XX Telecom will be able to sail against the current, face difficulties, not lose heart, not be discouraged, see hope and direction, try every means, and be down-to-earth, Work hard to complete various tasks in 20xx. Summary of Telecom Open Channel Work 2

Every day when I work at Datong is a learning moment for me, and I would like to thank everyone present here. In these four years, I have never been satisfied. I have worked hard. I know that I am not the best, but I have a strong desire to be the best. Under the guidance of the company leaders, I have discovered my shortcomings and constantly consulted my seniors. , this is how I achieved my meager results today.

My job is channel management, and my work goal is to consolidate existing customers and develop new customers. Therefore, I often have to visit cooperative operators and negotiate with them to become new customers of China Unicom. I know very well that although my job is part of the company's business, it is connected to the "source" of the company, so I must not slack off. I will continue to work hard if I fail, and continue to develop if I succeed.

Channel field work is indeed not an easy job. Although I dare not say it is difficult, you will still encounter unexpected frustrations during the visit. Regarding your own job, no matter how tiring or hard it is, you should of course move forward without hesitation without any complaints. The areas I am responsible for include many urban hypermarkets, cooperative halls, and key specialty stores. These major agents often bring great pressure to our work. I know that only when agents fully understand our policies can our work be successful. Therefore, I pay great attention to communicating company policies with agents in a timely manner. Many of the company's new policies and regulations are communicated to every agent as soon as possible. If any agent is unclear about the policy, I can come to explain it to them. .

In my job, communication is very important, especially when communicating with agents, I need to be patient and careful. Of course, when communicating with agents, it is not enough to be patient and careful. We must also stick to our own principles. Once, I discovered that an agent not only operated China Unicom business, but also operated products of other communication operators. This situation is strictly prohibited by company regulations. I knew that this issue should not be taken lightly. When negotiating with the agent, his attitude was very uncooperative, aggressive, and made things difficult in every possible way. He also said: "I am not an aboveboard seller, so why don't you just pretend not to see it? Isn't that the case?" In order to make more money, we are all good brothers and we will have a long life in the future, so please take care of me!" I know that he will definitely not listen to reason. For them, the goal is to make profits. As long as they feel the benefits, they can continue to work better. Therefore, while explaining the company's regulations to the agent, ensure that his cooperation department is included in his key maintenance users, and provide them with as many conveniences as possible without violating the company's regulations. After an afternoon of persuasion work, the agent finally promised not to engage in business other than China Unicom in the future. During subsequent visits, I solved some problems with their services and gradually established a good relationship.

In the middle of * year, with the support of all my colleagues, I developed 6 stores, 3 cooperation halls and 12 specialty stores. Among them, the key areas with dense mobile traffic include Qingnian Road World Style Mobile Phone Store, Zhongxing Cooperation Hall, Haigang Road Cooperation Hall, West Street Guangfa Specialty Store. I hope to achieve greater results through my efforts in 20XX.

If my efforts are recognized, it would definitely be inseparable from the big family atmosphere of the company, the patient guidance from my leaders, and the selfless support and help from my colleagues and friends. If not, In these, I will achieve nothing, and the results I have achieved will be pie in the sky. Therefore, I feel that the first year of my hard work is also the year in which the company continues to take off. We firmly believe that through everyone's mutual help and cooperation, we will achieve more brilliant results in the new year.

May Yantai China Unicom become more prosperous! Thanks! ;