Practice report of college students' gas station

From school to society, entering the workplace internship will definitely have different feelings, between the lush campus and the fiercely competitive workplace. How to write the internship report? The following article "Internship Report of College Students' Gas Station" is for your reference and I hope it will help you.

Internship Report of College Students' Gas Station (I) On xx, I was very lucky to start a one-month internship at Lin Jing Gas Station in the west area of Sinopec Beijing Petroleum Company. Together with the staff of the gas station, I studied and exercised the overall operation of the gas station, the basic operation of oil products and non-oil products, and safety management. I learned a lot of knowledge that I had never been exposed to during my school days, which enhanced my time ability and made me make a qualitative leap in my thoughts. In just one month, I gained something and spent a full, happy and unforgettable time.

First, the purpose and task of the internship

1. Understand the general situation, management mode, business scope, safety operation norms and personnel composition of gas stations;

2. Be familiar with the specific operations of oil products and non-oil products;

3. Deepen the understanding of gas station and financial related work, and lay the foundation for the financial accounting of gas station business;

4. According to the current operating status of gas stations, combined with the current internal and external operating environment of gas stations, the author puts forward his own views on the future development of gas stations.

Second, the introduction of xx gas station

Xx gas station belongs to Jingxi District of xx Oil Company, located in. No. xx Road, xx District, xx City, and provides oil services of No.92, No.95 and No.98 gasoline and No.0 diesel in Beijing Standard, as well as 4 * * fuel dispensers and 16 fuel guns for non-oil sales, fuel card sales recharge, bus card recharge and ETC recharge in Yi Jie convenience store, including 4 gasoline guns No.92 and 4 diesel guns No.0.

Lin Jing gas station is mainly composed of four areas, one is gas filling area, the other is oil tank area, the third is office area, including Yi Jie convenience store, stationmaster's office and accounting room, and the fourth is living area, including staff dormitory and toilet. At present, there are mainly stationmaster, monitor, oiler, convenience store assistant and bookkeeper in Lin Jing gas station.

Third, the internship content

The internship in Lin Jing gas station mainly includes four parts:

(1) Petroleum products business

Oil business is the core business of gas stations. Be responsible for refueling during the internship, and recommend members and non-oil products at the refueling site. It can be said that my understanding of gas stations began with refueling. When I first went to the gas station, the stationmaster asked me to learn to refuel with an experienced oiler. Under the guidance of my master, I gradually began to refuel every afternoon. From guiding the car in place, greeting the customer, opening the cover to refuel, settling the fuel fee to guiding the car out of the station, the whole refueling process first emphasizes standardization, and the oiler needs to strictly implement the requirements of the "eight-step refueling method", and all actions are carried out as required to ensure that it is provided for customers. Secondly, be careful, especially when there are many vehicles, and pay more attention to ensure that you don't add the wrong oil or charge the wrong customer's money.

(2) Non-oil business of convenience stores

Under the new situation of oil market, the non-oil sales of convenience stores in Yi Jie occupy an increasingly important position in the company's turnover. In this month's internship, I am mainly familiar with the cashier, credit card, inventory and loading of convenience stores. The work of a convenience store seems simple. The room is warm in winter and cool in summer, so it doesn't have to be windy and sunny like an oiler. In fact, the work of convenience stores is complicated and trivial, from putting forward the purchase demand in the morning, confirming the purchase, to counting the goods at night, from daily tally to regular overdue food inventory, from daily inventory by sales staff to supervision inventory by the company, customers need to stop their work and provide services to customers at any time. Therefore, the workload of the convenience clerk will only be known after personal experience. Convenience stores also need to be careful in their work. Taking credit card swiping as an example, we must first determine the amount of credit card swiping, and make clear whether the business is recharging, refueling or savings card. If the amount of credit card is wrong, customers will suffer losses and gas stations will be adversely affected. If the credit card type is wrong, the funds will be classified incorrectly in background bookkeeping and daily settlement, and reconciliation is needed.

(3) Fuel card sales and recharge services.

In addition to providing non-oil services, convenience stores are very important in the sales, recharge and deposit of fuel cards, prepaid cards, bus cards and ETC cards. During my internship, I found that many customers are not clear about the difference between fuel card, recharge card and membership card. In addition, companies that issue additional tickets and ordinary tickets require different information. Therefore, when customers open cards, they need to patiently explain to them and help them choose the card type that best meets their needs. This requires the clerk to be very familiar with different types of cards, and to patiently and actively remind customers of possible problems at every step. Good service is an important factor to attract and retain customers. Only by thinking for customers everywhere and serving with a smile can we win customers and win the market.

(4) Bookkeeping

As a freshman in finance, the bookkeeper's work is closely related to finance, and it is also the focus of our study this time, especially the part of daily settlement and fund payment. Lin Jing gas station operates in three shifts and two shifts. After the day shift and the night shift complete the shift change and the final daily report every day, the bookkeeper starts to enter the shift change of the previous day in the morning, and then the stationmaster reviews and makes the daily report. Finally, the bookkeeper completes the payment of funds. The whole process involves all aspects of verification. For example, when the convenience store is closed, the amount of different payment methods such as cash, UnionPay card, gas card, coupon and WeChat payment should be consistent with the actual situation; In the terminal of POS machine, the credit card amount of recharge, stored value card and refueling business should be consistent with the management system; At the end of the oil business, the amount of oil paid for each grade of gasoline and the payment of each payment method should be checked. There are many systems used in gas stations, and each system has a strict cross-check relationship. Only when everything is accurate can we ensure that the bookkeeper's daily work goes smoothly.

Fourth, internship experience

This month's internship, let me have the deepest understanding of gas stations, familiar with the various business operations of gas stations, and establish the most direct concept system for the company's business.

During my internship, I deeply realized the importance of safety, which is the foundation of gas station operation. It is forbidden to use mobile phones at the refueling site, refuel after the flameout, inquire about the fuel card information of restricted vehicles with actual license plates, and motorcycle refueling registration system. The procedures strictly implemented by the oilers every day are the most practical means to implement safety. During the internship, I also observed and studied the work of gas station self-inspection, regional safety supervision and inspection, and oil loading and unloading. , and learned the working principles and operation methods of liquid level meter, oil and gas recovery device, fire fighting device, lead seal and other equipment, and learned a lot of knowledge that was not available on campus.

After a month's practical operation and observation, I have a superficial understanding of the specific business of gas stations, and I want to talk about my unrealistic ideas about the possible improvement of gas stations in the future:

The first is to provide convenient payment channels. Under the background of internet plus, using various online payment methods has greatly improved the working efficiency of gas stations. After Yi Jie convenience store opened WeChat payment for non-oil products, the customer utilization rate was very high. However, at present, WeChat payment is not applicable to oil products business, and gas stations do not support Alipay payment, which brings a lot of inconvenience and many customers. Therefore, we can broaden the payment channels and apply more payment methods to the petroleum business.

The second is to simplify the card processing procedures. On the one hand, customers need to fill in detailed personal information when handling fuel card and registering electronic members, and electronic members need to bind fuel card to enjoy points discount after registration. The redundancy of the business process of card opening not only increases the time for customers to open the card, but also brings unpleasant customer experience, and also reduces the registration rate of electronic members-customers often stop on-site processing because the registration process is too complicated, and the post-event processing rate will be greatly reduced. If individual users can automatically register as members by inputting micro-signals or mobile phone numbers when opening cards, the registration rate of electronic members can be improved, the customer experience can be greatly improved, and the queuing time for card processing can be reduced. On the other hand, after online recharge, customers need to go to the store to store, which greatly reduces the convenience of online recharge. Personally, I think this business process can be simplified, convenient for customers and reduce the workload of recharge personnel.

The third is to optimize the layout of tankers. The layout of the tanker itself is based on the location of the gas station. Based on the analysis of passing vehicles, the specific situation of different gas stations is very different. As far as Lin Jing Station is concerned, when the customers of No.92 gasoline and No.95 gasoline are the largest, No.3 and No.4 tankers of our station both provide No.92 and No.95 gasoline, and No.2 tanker is filled with No.95 and No.98 gasoline. Because the No.2 tanker is far away from the exit, in front of 65438, over time, customers used to refuel at No.3 and No.4 tankers, resulting in long queues at No.3 and No.4 tankers during peak hours, and the utilization rate of No.2 tanker was not high. Therefore, we can optimize the layout of tankers and refueling guns, balance the utilization rate of each refueling gun, and improve refueling efficiency.

The short month will soon pass. Here, I would like to thank the leaders of Jingxi District and all the staff of Lin Jing Gas Station for their help and support. It is with the meticulous care and help of leaders and colleagues, with the patient training and guidance, that I gradually integrated into the collective life and became a real Jingxi and Lin Jingren. As the beginning of my career in Sinopec, this valuable internship experience will be deeply imprinted in my mind and accompany me through my future life.

The internship report of college students' gas station (2) The one-month internship at the gas station ended in a blink of an eye. From the ignorance and bewilderment of the work in the station when I first joined the company, I have basically understood the operation in the station and can handle basic business independently. I have grown a lot this month. From the doubts and worries when I first joined the company, to the calmness and calmness when I work now, from the ignorance of oil products knowledge and gas station business, to the integration into the station life and self-confident service to customers, I deeply realized my adaptation and transformation to the role, and carefully reviewed my work experience for one month, which can be summarized as follows:

First, I have mastered the work of convenience stores. This month is mainly responsible for the basic business of convenience stores. Before I had a job, I always thought it was easier to work in a convenience store. Just scan the code and collect money. It was not until I personally worked that I found that the work of convenience stores was not as easy as I thought. It is very important to directly face the cashier of customers, but there are a lot of cash, refueling IC cards, WeChat payment, coupons, Yi Jie electronic cards and so on. But also need regular inspection to determine the best order quantity. In addition, our petrochemical company has been offering convenience services, so we should be familiar with the recharging operations of bus cards and American Express cards.

Moreover, in order to be an excellent convenience store clerk, you should know all about the goods in the convenience store, including the price and location. In the process of studying and working, I admire my colleagues' familiarity with business. The price, promotion activities and location of convenience store products can be blurted out. At first, whenever a customer asked me the price of a product, I always ran to the price tag or scanned the code to ask, which sometimes caused customers' dissatisfaction. My colleagues always help me enthusiastically, patiently explain the location of product arrangement and recent promotional activities, and teach me how to sell our own products and some promotional products to customers. With the help of my colleagues, I carefully studied the company's various documents about promotional activities and tried to remember the location and price of the products. Now I can do it.

Secondly, by studying the work of the issuing bank, I have a basic understanding of the business of fuel card and the major systems of gas stations. There are two basic business operations of card issuers, namely, card recharge and customer service. Card recharge mainly includes card opening, recharge, check management and account cancellation, and customer service mainly includes card information maintenance and card processing. Through learning simple business operations, I learned that the cards sold by our company mainly include individual single-user cards, individual multi-user cards, unit single-user cards, unit multi-user cards and bearer cards. Due to the different types of cards, there will be customer card recharge services for individual or company single-user cards, and there are many ways to recharge, including cash, UnionPay card, bus card, national recharge card, QR code, Fuka, quota recharge card and other multi-user cards for individuals and companies, mainly including pre-allocation of main cards, deposit and withdrawal services.

Through the study of business, I also have a preliminary understanding of the flow of funds in the card. Take the multi-user card of a company as an example, the amount of the company's recharge in the main card is displayed in the credit account balance of the main card. When the primary card is allocated to the secondary card, the allocated amount will be displayed in the standby balance of the secondary card. When a customer with a secondary card makes a deposit in the station, the balance of the reserve fund will be transferred to the balance of the card wallet, which can realize the conversion of funds from the background to the front desk. In the process of handling business, I have also contacted the general invoice management system for issuing non-oil general invoices for cash refueling, the China petrochemical refueling card query system for querying refueling records, and the China Petrochemical retail management system for settlement. Although I am not proficient in using these systems at present, it has become a regret in my internship, but I believe I will try my best to find the answers in my internship life in the accounting room with questions about these systems.

The third is the training of refueling practice. The core business of a gas station is to refuel customers, so it is also an essential part to understand the basic business of a gas station. At the beginning of refueling, I was always afraid that an irregular action would cause a fire in the station, but after Master patiently explained the "eight-step method" and practical experience to me, I gradually became confident and dared to cheer for customers. And in the process of refueling, I deeply realized that the company attaches great importance to safety. During the one-month internship, the safety inspection was carried out in Jingxi, and our station actively implemented the regional policy. The stationmaster and safety officer regularly check the safety of the three major areas of the power distribution room, tanker and oil tank area every day, focusing on the key and important parts, actively communicating with the oilers about the problems found, and making special plans according to the situation found in the inspection. In accordance with the principle of "contract takes the lead and all staff are responsible", the responsibility is implemented to people and the rectification situation is followed up at any time. The stationmaster always says, safety comes first, without safety, everything is zero. Under the requirements and supervision of the stationmaster, every oiler should keep in mind the company's safety regulations, carry out refueling operations in strict accordance with the company's system, and never let go of any place where there may be potential safety hazards. From the stationmaster and the oiler, I have a deeper understanding of safety. As an employee of China Petrochemical Company, I should improve my safety awareness, thoroughly study and implement the company's safety standards, and practice the company's core values.

It's hard to understand what you have learned from the paper, but you don't know how to do it. Only after working in a gas station can you have a deeper understanding of the gas station. Although a month is not long, it has gained a lot. The weekly work summary urges me to think more deeply about my work. The speech contest "I Talk about Corporate Values" organized by Jingxi District further strengthened my understanding of the company's core values. The work of safety inspection made me intuitively feel the significance of safety to every petrochemical enterprise. One month's internship made me deeply feel the strong "home culture" of Beijing Petroleum. Here, everyone regards each other as a family, solves difficulties together and shares happiness. As I just joined this big family, everyone took special care of me and always explained the various businesses in the station enthusiastically and patiently. I often ask my colleagues some questions about checkout and statement, and they will patiently answer them one by one, which also allows me to understand the checkout process of non-oil products, light oil and refueling prepaid cards in the station more intuitively through system operation. Although I may not be able to work in the station in the future, I believe that no matter where I am, the "home culture" of Beijing Petroleum will continue and will always be our home. The second feeling is to develop the habit of thinking while working, and constantly strengthen the ability to work, in order to master the business and operation system faster. In addition, we can also consider whether Hisense cooperates with Alipay, whether it provides POS UnionPay service, whether it can give convenience stores the right to reduce the price of expired goods, provide convenience for customers and maximize the benefits of convenience stores.

Although I finished my work at the gas station and bid farewell to my leaders and colleagues who patiently helped me, I believe that parting is also the beginning. I will keep in mind the business knowledge I have learned in my work and the experience of my colleagues, and with this precious wealth, I will continue to maintain a warm and responsible mood to meet my future work.

Internship report of college students' gas station (3) It has been 20 days since I attended X training, and it has been one week since I practiced in the gas station of Huagong Road in Chaoyang District. In the past week, I experienced the enrichment and busyness of grass-roots work with great expectation, and also made the knowledge taught by the training teachers concrete in practice. Now I will summarize the work of the week as follows.

Firstly, the systems used in gas stations are studied, including general invoice management system, retail management system, gas station management and control system, safety information management system and other information systems that play a good role in controlling and standardizing gas station business. Although I am not proficient in using various systems at present, I know the functions and application scope of these systems, which makes me more aware of the rigorous spirit of our China Petrochemical management.

The second is to learn the related business of convenience stores, such as assisting cashier, issuing invoices and recharging fuel cards. Although the business of convenience stores is not complicated, it needs care and a strong sense of responsibility. From the cashier's change, credit card to invoice, it involves the accounting truth and capital security of our company and customers. Regardless of the amount, we should carefully remember every account and book every batch of goods.

Thirdly, considering that I will go to the accounting center for an internship in two months, the stationmaster specially arranged for me to study the accounts and statements of the gas station with the bookkeeper. Master gave me a detailed introduction of bookkeeping knowledge and various reports, such as the daily report of IC card prepayment and the daily report of gas station sales. Some of the daily reports are handed over to the financial office, and some are kept by the gas station. Different accounting vouchers have different retention periods and should be kept with the statements. Want to be familiar with accounting business, not only need excellent professional knowledge, but also have rich practical experience.

A week's internship is not long, but it is very rewarding. First of all, I feel a strong "family culture". The work at the gas station is very busy, but the employees are not alienated by the busyness. On the contrary, they are more like a big family, caring and helping each other. During the training, we were organized to watch the propaganda film "Home Culture", "I work in Beijing Petroleum, and Beijing Petroleum is my home". This week, I have a deeper understanding of this sentence.

Secondly, I deeply understand the importance of taking root at the grassroots level and the good intentions of the company to arrange for us to study at the grassroots level. Grass-roots work is the foundation of other posts in the future. Only by working at the grassroots level in a down-to-earth manner, understanding grassroots business, and finding and solving grassroots problems can we be targeted in future work. Otherwise, there is no theoretical basis and basis, just castles in the air.

Besides, I am deeply aware that I need to keep learning and thinking at work. The knowledge we have learned in school is limited, and there are still many aspects to learn in our work. Only by studying constantly at work and in spare time can we not be eliminated by society. As an accounting major, I lack knowledge of oil storage, transportation and sales, and need to supplement my shortcomings; In terms of financial knowledge, financial standards have been continuously improved and the tax system has been constantly updated. It is necessary to constantly summarize and refine in order to truly and fairly reflect the company's financial situation in the work and give pertinent analysis and suggestions.

In the next internship, I hope I can better master the business of gas stations and live up to the trust and training of the company.