How to write a zero report on the investigation and resolution of contradictions and disputes

Combined with the reform practice, I made a summary of the investigation and resolution of the accumulated cases of letters and visits. Since the beginning of this year, under the correct leadership of the Municipal Party Committee and the Municipal Government and the specific guidance of the petition departments at higher levels, the comprehensive management work has closely focused on the central work of the city and the overall situation of social harmony and stability, fully understood the extreme importance and urgency of the petition work in the new period, and always regarded solving the practical problems of the people as the starting point and the foothold of the petition work. Efforts will be made to promote the procedural, institutionalized and standardized construction of letters and visits in the city, and efforts will be made to investigate and resolve contradictions and problems that affect social harmony and stability. The situation of letters and visits in the city has obviously improved, and a new order of orderly and standardized letters and visits has gradually taken shape, which has made positive contributions to urban construction. The work of this department from 1 to 10 this year is summarized as follows: 1. Basic information This year 1- 10, our unit * * * investigated and solved the backlog of letters and visits, which decreased by% compared with the same period of last year, including letters, personal visits and collective visits. Remove the revisited part and actually visit the part. Petitioners go to Beijing in batches and to the province in batches. Personally, I went to Beijing twice and went to the province twice. (a) to solve the situation, the number of letters and visits has been solved, the number of cases involved in litigation has been informed, the number of unreasonable demands has been answered, and the settlement rate has reached%. Among them: a large number of cases were approved by county leaders, which have been solved and are being solved; Transferred cases, solved cases and cases being solved; The superior handed in the case, closed the report and is handling it. (2) The main problems reflected 1, and some rural people reflected the land adjustment of village committees in 2008; 2, some migrant workers reflect the construction unit wage arrears and other issues; Some residents complain that the heating cost is too high and the heating is not hot. 4. Individual employees report problems that affect social security, such as imperfect files; 5, some people reflect problems such as coal yard pollution; 6, individual people reflect the pension is not implemented according to the superior documents and other issues; 7. Some employees of enterprises have reported problems such as medical insurance, social security and unpaid three insurances. 8. Some immigrants complained that the housing conditions were poor, the developers failed to fulfill their promises when building houses, and forced the immigrants to ask for the house payment. 9, individual people reflect the lack of compensation for land acquisition and demand the implementation of land acquisition compensation policy; 10, some people reflected the problem of agricultural insurance in 2008; 1 1, some villagers reported problems such as tap water; 12, some primary school teachers reported 1995 wage arrears; 13, some people reported the compensation for land acquisition for railway line widening; 14, some people have reflected the general election of village committees and other issues; 15, individual villagers reflect the ownership of housing property and other issues; Judging from the problems that have been solved, land adjustment accounts for%, rural agricultural insurance accounts for%, land acquisition accounts for%, demolition accounts for%, environmental pollution accounts for%, labor and social security accounts for%, enterprise restructuring accounts for%, cadre style and village affairs account for%, law-related litigation accounts for%, and others account for%. Two. Work development and measures (1) The responsibility system for letters and visits by party and government leaders has been further strengthened. First, a petition work meeting was held to arrange and deploy the petition work. In fact, the city's petition work conference was organized and made arrangements for the city's petition work. At the same time, the letters and visits arrangement in 2009 and the notice of the general office of the General Office of the Central Committee of the CPC and Municipal People's Government on printing and distributing three documents were issued, which commended the advanced collectives and individuals in the letters and visits work in 2008. The municipal government, towns (administrative committees) and key units directly under the municipal government signed a letter of responsibility for the target management of key letters and visits in 2009, forming a situation of unified coordination and joint management. The second is to conscientiously do a good job in the reception day for county-level leaders' letters and visits. Through the news media and government bulletin boards, the time, place, form, name, position and scope of work of the reception leaders are regularly announced to the public, and at the same time, appointments are arranged for reception of sexual problems. For the reception of letters and visits, you can solve and reply on the spot. Can't reply on the spot, signed and approved by the leaders in charge or responsible departments, and reply within a time limit; If the case is complicated, the case will be closed in time after the instructions of the visiting leaders. After the city's petition work conference, this year, towns (administrative committees), departments and units also arranged to carry out large-scale visits, with one leader receiving visits every day and one main leader receiving visits every week, which achieved good results. Third, taking leading cadres to visit as an effective way to solve the problem of letters and visits. According to the relevant documents, there are three ways for cadres to visit: unified organization, decentralized organization and package visit. The unified organization is organized by the joint meeting of letters and visits, once every six months; Decentralized organization is determined by the staff of each department, and the special organization visits once every quarter; The next package case visit is the visit of county-level package case leaders to relevant departments. After this year's work conference on letters and visits in the whole city, various administrative departments, in combination with Scientific Outlook on Development's study and practice activities, went deep into the grassroots to carry out study and research, went deep into hundreds of villages and households, visited the poor and asked questions, and made suggestions. As far as solving the problem of special letters and visits is concerned, the Municipal Bureau of Land and Resources, the Agriculture and Animal Husbandry Bureau, the Economic and Trade Bureau, the Environmental Protection Bureau, the Commission for Discipline Inspection and other departments have all carried out the next visit activities, which have solved a number of hot and difficult problems. Fourth, the responsibility system for leaders at all levels has been truly implemented. Adhere to the "five guarantees" responsibility system for all letters and visits. The main leaders personally package the cases of difficult letters and visits that are reflected by the masses and involve a wide range of social concerns; For group problems involving a large number of people and obvious organizational tendency, Bao leaders timely organize relevant departments to put forward opinions and suggestions to solve the problems, and submit them to the joint petition meeting, the government executive meeting or the Standing Committee of the Municipal Party Committee for research. On the basis of the case submitted by the superior, the county-level leaders and department-level leaders are defined. At present, the city has basically formed a working atmosphere in which the party and government leaders take overall responsibility, the main leaders personally grasp, the leaders in charge specifically grasp, the department leaders cooperate with each other, and the leadership responsibility system for letters and visits is implemented at all levels. (2) The investigation and resolution of contradictions and disputes have achieved remarkable results. First, seriously carry out the investigation and resolution of contradictions and disputes. Grasping early, grasping small, grasping the signs, grasping the investigation and resolution of unstable factors, and working hard in advance investigation, the transition from "fire fighting" to "fire prevention" has been realized. Take a combination of city, township, village and municipal units to conduct a carpet investigation of the unstable factors of letters and visits. At the same time, it is necessary to unify the time, content, methods and reports of the investigation, so as to understand the hidden dangers of letters and visits and enhance the pertinence of the work. Do not leak the city township, township village, village households, things households, timely grasp the signs of social instability, especially the hot and difficult issues of concern to the masses, so as to find out in time, accurately grasp and deal with them in advance. Extraordinary measures are taken in extraordinary times to implement "five guarantees and four investigations" on the problems found out: deciding the leader, the responsible unit, the responsible leader, the responsible person, the time limit for solving the problem, the contradiction and the stability. If there is a leapfrog petition due to ineffective resolution, the responsibility of the case leader, responsible unit, responsible leader and responsible person shall be investigated. Since the beginning of this year, all townships (administrative committees), departments and units have investigated and resolved contradictions and disputes, with a resolution rate of%. The second is to intensify the work of letters and visits. In accordance with the principles of problem solving, difficult relief, policy propaganda and ideological guidance, handling petition cases and practical problems well is the key to the stable work of petition. For the petition cases submitted by the city or above, the county and township leaders receive Japanese cases, implement a strict leadership responsibility system, and organize competent personnel to investigate and deal with them in a timely manner. In order to promote problem solving and adhere to leadership in the front line, especially for major and difficult cases, the main leaders of the municipal party Committee and the municipal government presided over a joint meeting of letters and visits to study and solve problems in cases and supervise the work of letters and visits. In solving problems, adhere to the "three in place", that is, resolutely solve reasonable problems, help people with practical difficulties, and patiently educate people with ideological problems. The third is to strengthen the stable management and control of key personnel. The existing unreasonable old petitioners and other unstable petitioners were investigated and classified in detail, a strict subcontracting responsibility system was implemented, and the stability control measures of "one-on-one, two-on-one" were highlighted. Practically refine the tasks and implement them to people, implement 24-hour uninterrupted monitoring, establish a three-level responsibility system for maintaining stability at the city, township and village levels, and require the stability control points to adhere to the "zero report" system and the reporting system at any time to achieve the goal of "zero petition". The fourth is to seriously carry out comprehensive analysis and judgment of petition information. Provide all-round, early-warning and forward-looking information services for the municipal party committee and government, grasp the trends of letters and visits, collect all kinds of letters and visits information in a timely, accurate, comprehensive and effective manner, conduct comprehensive analysis and judgment, and firmly grasp the initiative in work. On the signs and tendentious information that may appear in large-scale collective petitions and mass incidents, it is necessary to analyze and judge in time, take countermeasures, do a good job in advance, report in time according to regulations, and resolutely put an end to late reporting, omission and concealment. (3) The work of resolving the backlog of letters and visits is progressing smoothly. First, the "looking back at special rectification" activities have been carried out many times. A number of old problems of letters and visits were found out. According to the principle of "territorial management and centralized management", they were sorted and classified with relevant units, and a feasible operation plan was formulated according to the situation of the masses, which effectively curbed the phenomenon of people's leapfrog petition. The second is to carry out centralized investigation activities of contradictions and disputes. By the city, township, village and municipal units within the jurisdiction of all accumulated cases are analyzed and sorted out, and it is clear which can be solved by the local units and departments and which need superior coordination. If it can be solved by itself, the case shall be closed within a time limit in accordance with clear requirements. For some difficult cases that affect local social stability, long-term accumulation and are difficult to solve, the leaders at the township and city levels should coordinate and solve them. The third is to actively carry out the "year of resolving accumulated cases" activities. According to the spirit of "Guiding Opinions on Resolving the Accumulated Cases of Letters and Calls" issued by the Central Joint Conference, all towns (administrative committees), departments and units are required to do a good job in resolving the accumulated cases of letters and calls in combination with the special rectification work carried out in 2008. It is required to reduce the stock, control the increment and concentrate on resolving the accumulated cases of letters and calls. Through analysis and research, there are cases where the old and new backlogs have not been solved by the end of the month, including unreasonable requests and closed visits, and some cases that should be solved or answered. According to this backlog of cases, the leaders, responsible departments and the time limit for solving the case were clearly defined, and they were handed in at the second joint meeting of letters and visits in June in the city in accordance with the principle of "territorial management and centralized management" and required to solve the case within a time limit. (4) The supervision and inspection of petition cases has been highly valued. In 2009 1 month, in order to summarize and assess the petition work of towns and departments in the city in 2008, a working group composed of the staff of the Bureau of Letters and Calls conducted a one-week assessment of the petition work of key departments in towns and municipalities directly under the city according to the Law on Assessment and Evaluation of Letters and Calls Work in the City and the letter of responsibility signed by the municipal government and key departments in towns and municipalities directly under the city. After the examination, the Bureau of Letters and Calls conducts research and summary, and reports the examination results to the Municipal Committee for examination. This year 1 month, after the city's petition work conference, the Bureau for Letters and Calls supervised and inspected the implementation of the city's petition work conference and the Notice of the General Office of the CPC Municipal Committee and the General Office of the Municipal People's Government on Printing and Distributing Three Documents from the end of the month to the beginning of the month, and inspected and guided the basic work of petition work in towns and departments. (5) The institutionalization and standardization of letters and visits have gradually taken shape. First, relevant policy documents and systems have been formulated. In order to improve the level of letters and visits and focus on innovative mechanisms, three implementation opinions were put forward in time, such as regular reception of cadres, regular visits, and institutionalization of investigation and resolution of contradictions and disputes. Formulated a new system, standardized and improved a system, and retained a system. The bureau of letters and calls compiled this system and important documents at the provincial and municipal levels into a relatively standardized, perfect, comprehensive and accurate compilation of letters and visits in the city. Since the beginning of this year, the city has made great progress in the bold innovation and application of institutional mechanisms, and the horizontal communication and joint mediation are faster, which has promoted the timely solution of problems. The second is to increase the standardization of letters and visits at the grassroots level. In accordance with the requirements of perfect facilities, standardized procedures and sound systems, efforts should be made to improve the level of letters and visits at the grassroots level, vigorously strengthen the standardization of letters and visits at the grassroots level, especially at townships (administrative committees), and continuously enhance the ability of grassroots to resolve social contradictions, handle letters and visits, and stably control leapfrog letters and visits. The third is to intensify the review of letters and visits. Through the review of outstanding and difficult letters and visits, it not only eliminates the endless mediation of staff to reply to revisiting letters, but also effectively promotes the interests appeal and interests visit of petitioners. This year, the superior handed in the case, and now it has been reported, and the case is being handled. The petitioner applied to the municipal government for review, and the municipal government instructed the relevant departments to review and issue review opinions. At the same time, in order to facilitate the work of letters and visits involving law and litigation, this month, the joint meeting of letters and visits of the city hired a legal adviser from the courts of law and inspection, and issued a letter of appointment. Three. The situation and existing problems of letters and visits Since the beginning of this year, through the joint efforts of all levels, units and departments, through all aspects of work, the work of letters and visits in our city has achieved good results. The number of letters and visits has decreased, and the order of letters and visits has improved significantly since June. However, with the acceleration of urban construction in our city, hidden dangers such as land acquisition and demolition, environmental pollution, labor and social security, and problems left over from enterprise restructuring still exist, and the number of letters and visits is still running at a high level, especially during this year's "one meeting, one celebration and one festival" and the celebration of the 60th anniversary of the founding of the People's Republic of China, which has brought great pressure to the work of letters and visits in our city. In this regard, the whole city has done a lot of work and achieved the goal of "zero entry into Beijing" during the event. However, we should also see that the future petition work still has a long way to go and the situation is not optimistic. The main problems are as follows: 1, the investigation of hidden dangers of letters and visits in individual towns, units and departments has not been institutionalized, and the investigation of hidden dangers of letters and visits has been tight and loose, which can not be seriously adhered to, resulting in some letters and visits exceeding the level for the first time and the work of responsible departments lagging behind. 2, individual villages and towns, units and departments of the petition information officer team is a mere formality, petition information officer can't do their job dutifully, some units basic work is not solid, the standardization, institutionalization and procedural level of petition work is not high. 3. Individual towns, units and departments failed to monitor the key personnel for maintaining stability, even in a state of out of control, which led to the old stalkers' leapfrog petition, and the towns where they were located were unaware of it and their work was passively lagging behind. 4, individual towns, units and departments in solving the problem of letters and visits, the measures and methods to resolve contradictions and disputes are ineffective, so that some difficult problems have been delayed for a long time, which has affected the overall work. 5. Some petitioners' demands were unreasonable or excessive, which affected the settlement of the case. Some people pester or make false visits, and even put pressure on the government through group non-visits in an attempt to achieve their unreasonable goals. It is difficult for these people who pester or make false visits to persuade education, and it is also difficult to deal with them according to law because they have not obviously violated the Law on Public Security Punishment. However, it has objectively affected the normal work of the petition departments and other administrative organs, and this problem needs to be seriously studied and solved in the next step. Fourth, the next work will focus on 1. According to the arrangement of the joint meeting of the Central Committee, 2009 is the year of resolving accumulated cases. In order to implement the spirit of the documents of the superior meeting, the joint meeting of letters and visits of the city held its third meeting on June 10, and arranged the work of "resolving the accumulated cases in the year" in our city, and handed in the unresolved accumulated cases of letters and visits since last year. Therefore, towns (administrative committees), all units and departments must conscientiously do a good job in resolving the backlog while doing a good job in various letters and visits, and must control the increment and reduce the stock, so that the city's letters and visits work can be improved on the existing basis. 2, the villages and towns (CMC), all units and departments should be in accordance with the "Tuyou City on the investigation and resolution of contradictions and disputes institutionalized requirements", solidly carry out the investigation and resolution of contradictions and disputes, and effectively make the investigation and resolution of contradictions and disputes regular and institutionalized, and persevere. Villages and towns (administrative committees), units and departments should do a good job in the investigation and resolution of contradictions and disputes from the bottom up, adhere to the system of "four unifications" in time, content and method of investigation, and "zero report" in reporting, so as to truly know the hidden dangers of letters and visits and enhance the pertinence of work. In the future, if the grass-roots departments fail to report the situation in advance, the corresponding scores will be deducted from the assessment of the target management of letters and visits, which will have a serious impact and will be given to informed criticism. 3, the villages and towns (CMC), units and departments of some old petitioners and unstable signs, to do a good job of regular stability control, for special circumstances, to develop stability control measures for stability control. Achieve the goal of reducing petitions to the district and "zero petitions to Beijing". We should conscientiously do a good job in the information submission of petition information officers and give full play to the role of petition information officers. We should pay close attention to the treatment of information workers so that they can work hard and actively. 4, the villages and towns (CMC), all units and departments should conscientiously implement the spirit and work system of letters and visits. According to the "Regulations on Letters and Visits" and the spirit of the relevant policy documents at higher levels, combined with the actual situation in our city, we should further formulate, improve and standardize various system provisions, standardize the work of letters and visits with the system, make the work of letters and visits more standardized and procedural, and make the work of letters and visits in the city reach a new level. 5, the villages and towns (CMC), units and departments should do a good job in solving the problem of collective visits. It is necessary to strengthen the methods and measures such as investigation and prevention before the war, reception and handling in the event, and persuasion and resolution afterwards, and put them in place. Leaders at all levels should earnestly enhance the sense of responsibility for letters and visits, attach great importance to hidden dangers of contradictions and disputes and signs of letters and visits, promptly intervene, accurately grasp and deal with them in advance, and resolutely prevent the occurrence of mass incidents. 6, pays special attention to the supervision work. In the past, there were 18 cases of letters and visits that were not resolved within the time limit, which affected the work of letters and visits in the city and made the legitimate rights and interests of letters and visits not protected in time. The next step will be to strengthen supervision and supervision with the municipal party Committee, government and other departments to promote the resolution of letters and visits. For letters and visits that cannot be solved within a limited time, it is necessary to report to the leaders in charge of the municipal party Committee and the municipal government in a timely manner, and submit them to the joint meeting of letters and visits for research and handling when necessary. In the process of letters and visits, departments and units that fail to file a case or shirk their responsibilities should be given informed criticism. To cause serious consequences and impacts, it should be dealt with severely in accordance with the "accountability system for letters and visits punishment in Tuyou City". 7. Strengthen basic work at the grass-roots level. Improve the organization, improve the working facilities, fully equip full-time and part-time staff for letters and visits, actively do a good job in the reception of initial letters and initial visits, effectively solve contradictions and disputes at the grassroots level, resolve them in the bud, reduce the occurrence of leapfrog petitions, and give full play to the role of the grassroots as the first line of defense and the main position for resolving contradictions. 8. Strengthen communication and contact with superior departments. Although great efforts have been made in the reception and supervision of letters and visits in our city, and many social contradictions have been resolved through large-scale visits, leapfrog petitions have occurred from time to time. It is necessary to strengthen communication with higher authorities, maintain regular contact, and obtain the understanding and support of higher leaders. At the same time, the superior and subordinate cooperate to help our city play the role of higher authorities in resolving contradictions and educating petitioners. Date, month, 2009