12345 Is the recording permanently saved?

The 12345 hotline and each host unit shall establish hotline work files in accordance with file management requirements. The archived content shall be true, clear and complete, and the telephone recordings shall be kept for at least 2 years.

The entire district uses a unified 12345 hotline logo and name. The full name of "Guangxi Zhuang Autonomous Region 12345 Government Service Convenience Hotline" or the abbreviation of "Autonomous Region 12345 Hotline" is used at the autonomous region level.

Each city uses the full name of "XX City 12345 Government Service Convenience Hotline" or the abbreviation of "XX City 12345 Hotline". The branch center is called "12345 Government Service Convenience Hotline Customs/Taxation/Tobacco/Immigration/Postal Sub-Center".

The 12345 hotline provides 24/7 manual services. Each city's 12345 hotline platform, sub-center platform, and hotline platforms that are not included in the unified answering of the 12345 hotline should be connected with the autonomous region's 12345 hotline platform in accordance with unified data standards and business process standards to achieve data interconnection and real-time transmission.