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What's the difference between KPI and KCI?

What's the difference between KPI and KCI? KBI: Key behavioral indicators, KBI and its standards need to follow the SMART principle. In other words, KBI and its standards of all departments and employees at all levels must be specific, measurable, achievable, realistic and time-limited, so that KBI management can be carried out efficiently and orderly on the premise of clear direction and solid foundation. Specific standards of KBI can be divided into five forms: frequency standard (i.e. the frequency of behavior), category standard (i.e. the category of behavior), order standard (i.e. the order of behavior in the whole), gap standard (i.e. the gap between behavior and benchmark) and ratio standard (i.e. the ratio of behavior to benchmark).

For example, "the number of complaints about member management (quarterly)" is a KBI that meets the requirements of SMART, and "no more than twice" is the specific standard (frequency standard) of this indicator. The index and its standard can play a role in evaluating whether the management behavior of workshop directors is up to standard in production enterprises. Effective management of this KBI requires an accurate definition of the connotation of "management complaints" (this work is called index meaning interpretation). In order to promote the normal management of KBI, it is sometimes necessary to formulate some supporting management regulations.

The following are some other examples of KBI and its standards:

"The number of abnormal conflicts with external departments (quarterly) shall not exceed one". This indicator needs to accurately define the connotation of "abnormal conflict".

"No more than one customer complaint that damages the reputation of the department (quarterly)". This indicator needs to accurately define the connotation of "damaging the reputation of the department".

"The qualification rate of subordinate training (quarterly) is not less than 95%". This indicator needs to accurately define the connotation of "training qualification rate".

"The number of times (quarterly) when meeting resolutions are not followed up on time shall not exceed two times". This indicator needs to accurately define the connotation of "timely follow-up".

KBI can set general standards and excellent standards. General standards are used to manage the basic requirements of work behavior, and excellent standards are used to evaluate and confirm those who perform well in KBI.

In terms of content, KBI can be divided into the following ten categories:

I maintaining the reputation/interests of the organization (maintaining the reputation/interests of the enterprise and its departments)

Second, the team work order/specification maintenance (for long-term or temporary work team work order and specification maintenance)

Third, the spirit of service (manifested in the service behavior to internal customers and external customers)

Fourth, the spirit of obedience (obedience to the behavior of direct superiors, indirect superiors and leaders of superior units)

Verb (abbreviation of verb) business etiquette (consistency between work behavior and enterprise business etiquette standards)

Intransitive verb cooperation/communication (information about support, cooperation and assistance of internal/external cooperation units, as well as information about communication, negotiation and consultation with them)

Seven, training rate/training rate (the ratio of the number of times to participate in the specified training and qualified training and the prescribed standards)

Eight. Security maintenance (soundness and implementation of security specifications)

Nine, resource utilization rate (the ratio of the utilization rate of various working resources to the prescribed standards)

X. Attendance rate (the ratio of attendance rate of various jobs to the prescribed standards)

Each KBI mentioned above can extract dozens or even hundreds of independent management indicators from different levels and angles. An important basic work of enterprise behavior management is to establish a management index database that conforms to its own specific situation, so that enterprises can choose and use it correctly in different development stages, different management cycles and different central tasks.

Like KPI management, the method of determining KBI management cycle by year and KBI management cycle by quarter has great advantages-behavior management can be divided into annual management and quarterly management, eliminating the disadvantages of too frequent or too sparse behavior management and maximizing the operability of enterprise behavior management.

Different from KPI, in the same management cycle, the number of KBI is far more than KPI. The number of KPIs is generally 5 to 8, and the number of KBIs can be controlled within 15.

Specific implementation of KBI management

The core of KBI management is KBI management responsibility book. The KBI management responsibility book is a work contract established by an enterprise on the basis of the enterprise KBI management system, which is determined through consultation between employees and their immediate superiors, and defines the KBI of employees within a certain time/space/responsibility scope, as well as the respective rights and obligations of employees and their immediate superiors in the KBI management process. In addition to KBI itself, the KBI management responsibility book should also specify the following five basic contents:

I. Specific standards for the completion of KBI

Second, the methods and steps of KBI implementation

Three. Environment/resources needed to implement KBI

Four. Responsibilities of superiors and subordinates in KBI implementation (including responsibilities of encouragement, training and external support)

Verb (abbreviation of verb) breach of contract treatment provisions

The KBI responsibility book must be signed and approved by the manager's immediate superior and the manager himself, and reported to the public.

Human resources management department for the record.

In the whole process of KBI management, we should use the "360-degree model" to collect KBI implementation information from all dimensions every week. Specific methods include: internal personnel information feedback records, external personnel information feedback records, work behavior spot check/inspection records, and work behavior management meeting minutes.

At the end of each cycle of KBI management, a KBI management review shall be organized. Like KPI, KBI management evaluation has to go through the following six stages:

I. Self-evaluation of the appraised person

Second, the direct superior evaluation

Third, review or secondary superior evaluation

Iv. Feedback of evaluation results

Application of verb (verb abbreviation) evaluation results

VI. Evaluation Summary

In the summary of KBI evaluation, the most important work is to evaluate the feasibility of KBI management scheme and the cost-benefit ratio of KBI implementation. In the cost-effectiveness ratio evaluation of KBI implementation, the following contents are essential:

I. Comparative evaluation of implementation cost and enterprise awareness extension toolkit

Second, the implementation cost and corporate reputation improvement comparative evaluation

Third, the comparative evaluation of implementation cost and employee satisfaction improvement

Four. Comparative evaluation of implementation cost and employee's work efficiency improvement

The company's KBI management should be effectively connected with KPI management, and the two sides should jointly form the performance management system of the enterprise, which should be scientific, balanced and complete.

Determining the weight of KPI and KBI in the enterprise performance management system is an indispensable work of performance management, which largely depends on the industry characteristics of the enterprise itself, the specific development stage of the enterprise and the actual characteristics of the enterprise culture. Generally speaking, the weight of KBI in the performance management of employees at all levels in various departments should not exceed 40% at most, so as not to usurp the role of the host.

In a word, KBI management concept enriches and develops the current performance management theory of enterprises, can effectively make up for the deficiency of KPI management, and has special significance for meeting the actual needs of enterprises for performance management, enhancing the overall value of performance management and the core position of performance management in the enterprise management system.

KPI(Key Performance Indication) is a goal-oriented quantitative management index, which measures the process performance by setting, sampling, calculating and analyzing the key parameters of the input and output of a process in an organization. It is a tool to decompose the strategic objectives of an enterprise into operable long-term objectives, and it is the basis of an enterprise performance management system. KPI is a performance evaluation method that modern enterprises generally attach importance to. KPI can make the department head clear the main responsibilities of the department, and on this basis, make clear the performance measurement indicators of the department personnel, so that the performance appraisal has a quantitative basis. Establishing a clear and feasible KPI index system is the key to do a good job in performance management.

Key Performance Indicator Evaluation (KCI) is a model to extract some key performance indicators that can best represent the performance by analyzing the performance characteristics of employees, and conduct performance evaluation on this basis. Key Performance Indicator (KCI) must be a key indicator to measure the implementation effect of enterprise strategy, and its purpose is to establish a mechanism to transform enterprise strategy into internal processes and activities, so as to continuously enhance the core competitiveness of enterprises and continuously improve their economic benefits.

Because of the particularity of its post, it is difficult for technical developers to assess and other methods are not reasonable enough. Therefore, the key performance indicators (KCI) are used to evaluate technology developers, and the results are valued over behaviors, and the specific value contribution of technology developers' scientific and technological achievements is emphasized.

References:

administration management

CPI: CPI (General Performance Indicator) based on company policies/processes and departmental functions.

General performance indicators refer to some indicators that affect the basic management of a company. It reflects the basic management requirements for the company to fulfill its rules and responsibilities at all levels. CPI is the guarantee of KPI realization and the basis of assessment. Its manifestations are evaluable indicators and project requirements.

"The source of KPI is the company's development strategy.

The source of CPI is the company's system/process and departmental functions.

The scope of KPI assessment is the content covered by the company's strategic decomposition

CPI assessment is a basic thing required by each department, which is decomposed from the process/system or departmental functions.

The main indicator to measure the performance of each department is not whether the department operates effectively according to the established process or system, but whether the department has completed the KPI obtained by decomposing the company's objectives. "

What's the difference between PMP KPI BSC? PMP focuses on the management of events and temporary teams;

KPI evaluates the performance of departments and individuals;

BSC evaluates the overall level of a company from a financial perspective.

What is the difference between KPI and 360-degree evaluation? Pay more attention to KPI assessment. For example, some companies assess sales by the amount of newly signed contracts and sales; The evaluation of 360 focuses on the surface. For example, some companies will also assess the work plan, study, interpersonal communication and so on of sales staff.

What is OKR system? What is the difference between OKR and KPI? The full name of OKR system is objectives &; Key results, that is, goals and key results. The so-called OKR, O = goal can be understood as enterprise goal, and KR = key result can be understood as key result. Cohesion means "decomposing and implementing key achievements to ensure the realization of enterprise goals".

OKR is a simple and effective enterprise target management system, which can run through the grassroots from top to bottom. For a project, setting goals is very important, because it determines how to do it and to what extent.

What is the difference between "with", "of" and "for"? For generally means "right", for example, it is not good for your health. "It can also refer to the direct cause.

For example, a friend of mine can sometimes be omitted in translation, such as a cup of tea, and there are many fixed phrases, such as: because, kind, hand, of course.

Use means "and, and", for example, I went there with my friends. It can also mean "together", for example, I took my dog for a walk in the park. He goes to school by bike with a schoolbag in his hand.

What's the difference between with and of? along with

Preposition prep

1. Together with, and, and ...

She lives with her son.

2. Take ...; There are ...

The girl with long hair is my classmate.

3. Use (means, materials) and (tools)

My American friend is learning to eat with chopsticks.

An American friend of mine is learning to eat with chopsticks.

Step 4 meet

sponsor ...

We support you.

We support you on that point.

6. Objection ...

The allies fought against Germany.

The allies are at war with Germany.

7. In the direction of ..., with ...

8. Add, including ...

His bank account, together with his wife's jewels, amounted to $3 million.

His bank account and his wife's jewelry add up to 3 million yuan.

9. correspond to ...

Peter is an independent man and never goes with the flow.

Peter is a man of his own mind and never follows the crowd.

10. Everywhere ... in ...

He is carrying a gun.

He has a gun.

I have no money with me.

1 1. Compared with ... ...

12. Break up ...

I broke up with my brother in Paris.

My brother and I broke up in Paris.

13. No matter

Despite all kinds of setbacks, he didn't lose heart.

14. Because, because

They were ecstatic.

15. (Used with adverbs to form imperative sentences to express strong wishes)

Down with fascism * *!

Down with fascism!

Chinese translation of of of

The following results are explained by the dictionary provided by Bitcom.

Preposition prep

1 ...

One leg of the table is broken.

Mr. Brown is a friend of mine.

Mr. Brown is my friend.

2. Made of ...; Made of ... ...

The house is built of stone.

This house is built of stone.

3. Including ...; include ...

Of the four ...; member ...

Tom is the best of all the students in this class.

Tom is the best in this class.

5. (indicating parity)

He came to new york when he was ten years old.

6. (indicating the accusative relation)

He gave a lecture on the utilization of solar energy.

He gave a speech on the utilization of solar energy.

7. (Indicate nominative relationship)

We waited for the arrival of the next bus.

I have all the works of Shakespeare.

8. Originated from ...

He is a graduate of the University of Hawaii.

9. Because

Her son died of hepatitis.

10. In ... ...

My aunt is hard of hearing.

My aunt is a little deaf.

1 1. Beauty is ahead. ...

12. (Represents an attribute)

This is an important thing.

What's the difference between "that is" and "this is"? This is ... which means "This is ..." It means someone or something closer. That is ... means "that's ...", which means people or things far away.

For example:?

This is a book. This is a book.

That's a football. That's a football.

pay attention to

That is sometimes abbreviated as that's, but this one is not abbreviated.

That's ... it means "really ..."? "The answer is often it, not this or that in the question.

For example:?

Is this your pen? Is this your pen?

Yes, it is. Yes, it is.

Is that your schoolbag? Is that your schoolbag?

No, not. No, not.

What's the difference between nothing and nothing? 1.No (no) is an adjective, which is often used before a noun to deny it. Sometimes no negates a noun, which can be understood as the antonym of this noun, meaning "no"

Not is used before adjectives and adverbs to express euphemism.

No "answer, very direct, not euphemistic.

For example, if you answer a teacher's question, he will whisper' not really'. Your answer may be irrelevant, but it's not entirely correct!

What is the difference between this and this? This is ... this is ... a declarative sentence.

Is this ... is this ...? If there is a be verb in the interrogative sentence, then the be verb can go ahead.

English is a language of Indo-European Germanic language family, which consists of 26 letters. English letters originated from Latin letters, which originated from Greek letters, which evolved from Phoenician letters. English is the official language designated internationally (as the mother tongue) and the most extensive first language in the world. English has about 490,000 words and 300,000 technical terms, making it the language with the largest vocabulary. It is also the official language of the European Union, many international organizations and Commonwealth countries, and the number of native speakers ranks third in the world, second only to Chinese and Spanish.

English evolved from the language spoken by the white people of Anglo-Saxon and jute tribes who immigrated to the British Isles from Scandinavia, Germany, the Netherlands and surrounding areas, and spread to all parts of the world through active British colonization. Due to contact with many national languages in history, vocabulary has changed from unitary to pluralistic, grammar has changed from "more inflections" to "less inflections", and pronunciation has changed regularly. 19 From the 20th century, the leading position of Britain and America in world culture, economy, military affairs, politics and science made English an international language. Nowadays, English is used as a medium of communication in many international situations.

English is also the language that has the closest contact with computers. Most programming languages are in contact with English, and with the use of the Internet, the use of English is more popular. English is one of the working languages of the United Nations. Scottish, low Saxon, Danish, German, Dutch, Afrikaans and English are also very close. Normans with French descent conquered the kingdom of England in the 1 1 century, bringing tens of thousands of French and Latin words, which greatly enriched English vocabulary and led to the invalidation of many original words.

What's the difference between 1? As for it?

1) is used to change the topic: As for "As for", it always appears at the beginning of the following sentence in the case of the previous article, which is used to introduce the other party or new conversation, but it also has some connection with the previous article, which plays a role in supplementing the previous article and highlighting the latter article, making it in contrast with the previous article and translating it into "As for". For example:

You have a bed; As for him, he will have to sleep on the floor.

② Most pastures are underwater; As for food, most of it was destroyed.

2) used to show attitude: as for the speaker, it can also be used to show that he has a "contemptuous" or "indifferent" attitude towards someone or something, and even has a sense of disgust. When you speak, you should reread the quoted words, and then pause for emphasis. The tone is ironic, and the Chinese translation is "As for …". For example:

As for you, I never want to see you in my house again.

As for his songs, I think you have read those sarcastic comments!

2. as for

1) means to involve a certain point: as to is often put in sentences, meaning "about" and "about", but in order to highlight the person or thing to be mentioned, as to can also be put at the beginning of the sentence to show emphasis. But it only involves the content, not the attitude of the speaker. For example:

His wife is an old teacher and has no complaints about her salary.

I have never had the slightest doubt about your ability to exceed your goal.

2) used to bring up the past: as to introduce the content is mentioned above or understood by the other party, which means "talking", for example:

As for doing that, I haven't decided yet.

Regarding the question you raised in your last letter, I think it is unanswerable.

Used to ask questions: as

To must be in a sentence. Most verbs, adjectives or nouns that appear in front of it indicate some kind of psychological activity, followed by wh- clause or who-to-v structure, indicating the problem of "in ..."

As far as "About" and "As for the question of ..." are concerned, the questions raised are highly targeted. However, some people think that it is unnecessary to translate because it is redundant here. For example:

There are still some doubts about whether this proposal is feasible.

I asked the staff what documents I needed.

4) Derive the basis for doing things: as to also means "according to" and "according to", while as does not. For example:

① Shoes are correctly placed on the shelves according to their size and color.

The items on the agenda are arranged in order of importance.

To sum up, as for and as to are quite different in exact meaning expression and specific usage and cannot be confused.

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