Why can’t I get through the U.S. visa appointment phone number 4008872999?

Telephone appointment

To make an appointment for a visa to the United States, the phone number is 4008-872-333 and

The working hours of the call center are:

< p>Monday to Friday: 7:00 am - 7:00 pm

Saturday: 8:00 am - 5:00 pm

1), pay the reservation phone fee< /p>

The scheduled call process requires money, the standard is 54 yuan/12 minutes or 36 yuan/8 minutes. You can buy airtime in the following two ways

Go to CITIC Bank to buy encrypted phone cards, which are sold at all outlets

Pay with bank cards, you will be prompted on the phone, or you can buy online Password

2), you need to prepare before calling

Personal information, Chinese name, name pinyin, birthday, ID number, passport number, contact number, visa type, fax and Email

Paper and pen, used to record payment password and reservation number

3), make a call

1. After dialing, first speak in Chinese and English After playing "Welcome to the Visa Information Service Center of the U.S. Embassy and Consulate General in China..." in Chinese and English, you will be prompted in Chinese and English: "Select the language below.". Then use the corresponding languages. Announcement: Please press 1 for English, 2 for Mandarin, 3 for Cantonese, 4 for Fuzhou, and 5 for Foshan.

2. Then "To seek U.S. citizen services, please press 1. Please wait for the next step." Wait 5 seconds without pressing the button. (If you choose 1, it will take several minutes to talk about the services provided by embassies and consulates to American citizens)

3. Next, "To inquire about information about U.S. immigration, please press 1 to inquire about information about traveling to the United States. Please press 2” – press 2.

4. After pressing 2, the system will prompt "This service is a user payment service, and the fee is RMB 54 for 12 minutes." There are five options: "If you have paid by money order, Now if you want the service to take effect, please press 1. If you have purchased the CITIC Industrial Bank PIN prepaid card, please press 2. If you have purchased the PIN online, please press 3. If you have already used this service and now want to use up the remaining Please press 4 for minutes, and press 5 if you want to know the payment method. If you press 5, the system will prompt three options: To pay with a credit card, press 1. After you get the password, the payment is successful! This password must be remembered (you can listen to it more than once). It is used for making appointments and consultations. You can make multiple calls as long as the total does not exceed 12 minutes.

5. The next step is to enter the password to enter the queuing system. "If you want to listen to the recording information, please press 1, to fax the information to you, please press 2, to contact the customer service representative, please press 0." If you want to directly To make a visa appointment, press 0 to speak to a customer service representative. After you press 0, you will enter the queuing system and wait for an available customer service representative. Billing begins with getting through to a customer service representative. After many verifications, if you don't have the patience to hang up the phone at this time, one minute will be deducted from your time. (I waited for 12 minutes when making an appointment)

6. After answering the phone, the service lady will ask you your Chinese name, pinyin, visa location, whether you have been rejected before, which type of visa, and passport Number, ID number, contact information, birthday. When making an appointment, we will tell you the time of your visa, the month, the day and the time. Finally, you will be given an "appointment number". This number is 12 digits, followed by a check digit. The number and the check digit are the same. There is a horizontal bar in between. Remember this number (of course, this number is of little use during the actual interview).

7. If you have made an appointment but cannot go to get a visa due to something unexpected, please call 3 days in advance to cancel the appointment. It is also possible to not say hello and not go that day. But just to be on the safe side, it’s better to call and cancel the appointment.