12367 can I complain about entry and exit?

If the parties encounter problems in the process of handling entry and exit documents, they can call the 24-hour "12367" service hotline of the State Immigration Bureau, and the Immigration Bureau will reply in time. At present, the global epidemic situation is still in the epidemic stage, with virus variation and more complicated epidemic situation. The Immigration Bureau will continue to adhere to the social consciousness of not going abroad unless it is necessary or urgent, and cherish and consolidate our major strategic achievements in epidemic prevention and anti-epidemic.

On the afternoon of August 4th, the State Council Joint Prevention and Control Mechanism held a press conference to introduce the situation of further strengthening epidemic prevention and control. For passengers who really need to leave the country, how to ensure that they apply for entry and exit documents such as ordinary passports?

At the meeting, Liu Haitao, director of the Frontier Inspection and Management Department of the National Immigration Bureau, introduced that the Immigration Bureau will continue to implement strict management policies and measures, and at the same time require the exit-entry administration department to analyze and deal with specific problems in the work. Those who apply for study abroad, employment, business and other people who have real needs will be accepted in time and issued with entry and exit certificates after verification. For citizens of China who participate in international epidemic prevention and fight against the epidemic, if they need to enter or leave the country due to the resumption of business operations, they will promptly accept the examination and approval or provide expedited permit service, actively support the global epidemic prevention and fight against the epidemic, and help the economic recovery.