What are the reasonable suggestions for the management of property companies?

Rationalization suggestion of property management company 1 1. Property management services not only have the characteristics of general service industry, but also have its unique personality, which is embodied as follows: (? Constraint: 1, policy factor 2. Owner factor; 3. Developer factor; 4. Technical factors; 5 environmental factors. (2) relatively long-term; (3) Both parties are satisfied. (4) Difference (5) Emotional intensity.

2. Service first is the unchangeable tenet of any service enterprise. The core of all activities that property management enterprises are engaged in is to provide quality services to make owners sincere and satisfied. The service work in management is long-term and mass. Therefore, the importance of property management has always been implemented in? Exquisite service and responsibility to the people? Management concepts in various services.

3.( 1) Commitment is the most important service.

First of all, we should do what we can according to our promise. We suggest that the company check whether the current service standards are beyond our ability, and if so, modify or think of other simple and effective methods. Secondly, efforts should be made to implement the commitments that have been made and made public, and it is suggested to implement them one by one every day according to the established work requirements and standards.

(2) The details determine the effect of the service.

Set up your own important consciousness, start with your own words and deeds, list all kinds of details that should be paid attention to from etiquette, appearance and work effect, and analyze which are important details and which are the ones that lead to bad results. And correct and overcome it. In order to prevent too much attention to details from affecting work and service, we should also delete details and bad habits that are inconsistent or unnecessary with work objectives, so as to make ourselves speak and do things quickly and improve efficiency.

The company is a service-oriented industry, and every behavior of employees will affect the company's image. The attitude towards customers should be warm and sincere, with the aim of creating a safe and comfortable living environment for the owners. Put yourself in the owner's shoes, pay attention to details and decide success or failure. Let everyone work scientifically and seriously, think attentively and empathize, and create a bright future for the company!

5. In property management, the employees of enterprises, especially the front-line employees of management office, directly face the owners, and the owners' dissatisfaction and complaints about the service process are very direct. When we receive customer complaints, we must give the owner a more specific method to deal with the time, so that the owner can have expectations, and at the same time, we must pay a corresponding service return visit to understand the opinions and suggestions of the owner, so that our service management can be improved.

6. Pay attention not only to the enthusiasm of service, but also to the skills of service. To do this, when dealing with customers, we should be good at observing customers' eyes, spirits, feelings and words, and be good at saying the right things and doing the right things at the right time. Only in this way, customers can truly appreciate our service, recognize our service and calculate it in place.

7.( 1) Let every employee of the company truly understand the importance of service in the management of property management enterprises. And what is the service and how to do it?

(2) Starting from the inside of the enterprise, it is necessary to strengthen the cultivation of employees' own service awareness. Without consciousness, how can we talk about service?

(3) Change the internal mechanism of the enterprise and enhance employees' awareness of market competition.

(d) Strengthen communication between departments, and it is strictly forbidden for departments to work mutually exclusive.

(V) Supervise the service training content of the company's headquarters and strengthen the training.

(six) do a good job in publicity and strengthen the normal communication with the owners.

8. Only by improving services can we innovate benefits. So, start from yourself, work in a down-to-earth manner, and don't have the phenomenon that the service is not in place.

The rationalization proposal of the property company Part II 1. Property management service not only has the characteristics of general service industry, but also has its unique personality, which is embodied in: (1) constraints: (1) policy factors; ② Owner's factors; ③ Developer factor; ④ technical factors; ⑤ Environmental factors. (2) relatively long-term. (3) Both parties are satisfied. (4) differences. (5) Emotional intensity.

2. Service first is the eternal purpose of any service enterprise or property management enterprise. All activities should satisfy the owners, and the core is to provide quality services. The service work in management is long-term and mass. So, property management should be implemented all the time? Exquisite service, responsible to the people? Management concepts in various services.

3. Set a warm reminder above the bathroom sink on each floor? Contact number of cleaning staff on this floor: XXXXXXXX? . Advantages of setting the contact number of the cleaning staff: As the cleaning staff is responsible for the cleaning work on the second and third floors, and sometimes they also work on other floors, they can immediately call the cleaning staff to clean the office on this floor once tea is spilled.

4.( 1) Commitment is the most important service. First of all, we should make a commitment within our capacity, and suggest that the company check whether the current service items and standards are beyond its capacity, and if so, modify or think of other simple and effective methods; Secondly, we should try our best to implement the commitments that have been made and made public. It is recommended to implement them one by one according to the established work requirements and standards every day.

(2) The details determine the effect of the service. Establish your own important consciousness, start with your own words and deeds, list all kinds of details that should be paid attention to from etiquette, appearance and work effect, analyze which details are important and which lead to bad results, and correct and overcome them.

In order to prevent too much attention to details from affecting work and service, we should also delete details and bad habits that are inconsistent or unnecessary with work objectives, so as to make ourselves speak and do things quickly and improve efficiency.

(c) Communication is an important channel for connecting various services. Good communication plays an important role in service work. Without this kind of communication, the requirements of many of our services are unclear, and the responsibility for service accidents is difficult to distinguish. Therefore, it is recommended that:

Improve the channel between the waiter and the service link, which can be an event register or other ISO record forms. It is necessary to accurately record and reflect the customer's requirements, so that the waiter can clearly grasp the customer's dynamics in the next time period or link, thus providing accurate and in-place services.

According to the established communication channels, we can find out the handling evidence of service rewards or service accidents, distinguish responsibility accidents, reward good behaviors, and assess improper service behaviors, so that the rewards are clear and definite, which will definitely promote our service work.

5, in all levels of management and production personnel, actively instill the awareness of risk management, to deeply understand what is true? People-oriented? And this concept runs through the whole process of property management services. Re-establish a correct safety thought, change the past that everyone will avoid risks and dilute the harmfulness of people's daily safety desires in their own way without adequate safeguard measures, re-examine and design safety norms in all links, and put them in rainy days? Watch out for slippery roads? Indicating sign; Thunderstorm reminds users to close doors and windows and take back flowerpots on the balcony. To ensure the safety of life in buildings or communities.

6、? People-oriented? Property management is? Owner orientation? It is a property management concept centered on owners. Property management is to serve the owners, and the purpose is to create a safe and comfortable interest-bearing environment for the owners, so as to realize the preservation and appreciation of the property. Put yourself in the owner's shoes, create a safe, clean, comfortable and beautiful living and working environment for the owner, and let the owner feel a sense of belonging when he returns to the property management area. Through considerate family care, they can get spiritual satisfaction while enjoying services. Only by doing all the work in the early stage of intervention can the management in the future be handy.

7. Under the condition of market economy, the competition of goods is largely the competition of services. How to put customer service in the first place, provide customers with standardized and humanized services to the greatest extent, and how to upgrade services to a professional level to meet customer needs are the biggest challenges facing modern enterprises. Therefore, modern enterprises must work hard on services in order to gain sustained and strong competitiveness in the same industry.

8. The company is a service-oriented industry, and every behavior of employees will affect the company's image. The attitude towards customers should be warm and sincere, with the aim of creating a safe and comfortable living environment for the owners. Put yourself in the other's shoes and pay attention to details. Details determine success or failure. Let everyone work scientifically and seriously, think carefully and empathize, and create a bright future for the company!

9, the service industry to stand out in the competition, relying on the strength of starting from a young age, rather than relying on gorgeous appearance and luxurious decoration. We should look at our own shortcomings from another angle and carry out continuous training so that employees can learn to absorb the essence of external services. Only in this way can we really improve the service quality of the enterprise itself and achieve a qualitative leap in the process of accumulating essence.

10. In property management, the employees of enterprises, especially the front-line employees of the management office, directly face the owners, and the owners' dissatisfaction and complaints about the service process are very direct. When we receive customer complaints, we must give the owners a specific time and method to deal with them, so that they can have expectations, and at the same time, we must pay a corresponding service return visit to understand the opinions and suggestions of the owners, so that our service management can be improved.

1 1. We should not only pay attention to the enthusiasm of service, but also pay attention to the skills of service. To do this, when dealing with customers, we should be good at observing customers' eyes, spirits, feelings and words, and be good at saying the right things and doing the right things at the right time. Only in this way, customers can truly appreciate our service, identify with our service, and the service can be put in place.

12, the service of property management enterprises is not in place, which has caused dissatisfaction and complaints from business owners. In addition to service standards such as politeness, enthusiasm and friendliness, patience and consideration, and language humility, the following principles should be followed: (1) Responsibility principle; (2) recording principle; (3) the principle of timeliness; (4) the principle of thoroughness; (5) improvement principle;

13. If our service staff followed the standard service process and used polite language to persuade and persuade the guests, maybe the complaint would not have happened. We should strongly advocate: Please express your sincerity in your language? . So it is suggested that the company develop the lobby? Service star? Activities, or? Architectural image spokesperson? In order to improve the service level of the lobby of each building and erect a new image of the company's first-class property service.

14. As a member of the property management service company, we still need to improve in many aspects. On the premise of the company's first-class qualification, improve its service level, find its own shortcomings, and let the company's service level develop to a higher level.

15, how to improve the service level, how to implement the service work and how to create value for the company are all realistic problems before us. First of all, be knowledgeable and eloquent. Customer service in property management involves all aspects of daily life and requires customer service personnel to master all kinds of knowledge and skills. In addition to mastering and understanding the necessary knowledge of property management industry, we should also accumulate more social experience and master more personal skills. In daily work, it will be very effective to carry out property management work if we can give appropriate help to the different needs put forward by the owners.

Secondly, we should be strict and self-disciplined, regardless of personal gains and losses. As a company employee, the first thing you should do is to strictly abide by company discipline. And the so-called? Strict self-discipline? , I understand as? Don't do things you shouldn't do, don't say things you shouldn't say. ?

As employees, the quality of personal work is not only related to the interests of the company, but also directly related to their own interests. You can and should do more things inside and outside the work, and work more hours.

16, our property management company was promoted to a national first-class qualified enterprise, and we saw the shortcomings of others, so we should take a warning. Therefore, we should improve our service level accordingly; Respond quickly and solve problems for customers wholeheartedly. Customer satisfaction is above all else, and property management will do the best.

17, the prompt sound of swiping the card at the entrance of the parking lot of Xinyuan Building is ugly, so it is suggested to do it well, which is in line with the national excellent property image.

18.( 1) Let every employee of the company truly understand the importance of service in the management of property management enterprises. And what is the service and how to do it?

(2) Starting from the inside of the enterprise, it is necessary to strengthen the cultivation of employees' own service awareness. Without consciousness, how can we talk about service?

(3) Change the internal mechanism of the enterprise and enhance employees' awareness of market competition.

(four) to strengthen communication between departments, departments are strictly prohibited from mutually exclusive work.

(V) Establish the service training content of the company headquarters and strengthen the training.

(six) do a good job in publicity and strengthen the normal communication with the owners.

19. As a property manager, we should follow the principles of starting from the owners and customers, thinking for them, being responsible for them, and making them satisfied, implement family management for them, help them do a good job and life, strengthen communication with them, and improve their satisfaction and trust. Answer the questions and requirements raised by the owner as soon as possible.

20. As a service industry, how to improve the service level, how to implement the service work and how to create value for the company are all realistic problems before us.

2 1. Property management, in the final analysis, is to provide all kinds of satisfactory services for owners. How are you? We are required to be meticulous in every step of our work, in every link, and every work is a masterpiece.

Many cases of property management show that implementation? Humanization? These service measures are very helpful in reducing customer complaints. The company's internal corporate culture has a good foundation and the company has a certain cohesion. I believe that the corporate culture outside the company will also have an impact on customers as soon as possible, and change materialized management into humanistic care. For example, the company's security guards have frequent contact with new and old customers, the service cannot be cold, and polite language and etiquette actions should be strengthened; If work permits, you can call a taxi for customers, help carry heavy objects, help the old and bring the young, and answer questions enthusiastically.

The third part of the rationalization proposal of the property company The busy 20** years are coming to an end. Looking back on the work of the past year, I am deeply touched. Over the past year, with the care and support of leaders at all levels of the company and the active efforts of all employees in the service center, I have gradually matured in the process of discovery, solution and summary, and achieved certain results.

First, improve service quality and standardize butler service.

From March 20** to 9? One-on-one butler service? In the past, no matter what problems you encountered in your daily work, you can do it without shirking and be responsible for the end. Whether it belongs to this position or not, we must follow up and implement it, ensure the continuity of all the work of the company, make the work in a benign state, and greatly improve our work efficiency and service quality. According to the record, in? One-on-one butler service? At the same time, I also participated in various trainings organized by the company. Mainly for customer ambassador service standards, food delivery service standard terminology, manners and etiquette, manners and manners, seeing off guests, answering etiquette, manners and behaviors, etc. After the training, the assessment will be conducted in the form of on-site simulation and daily inspection, such as? Smile, greetings, norms? Wait a minute. We rewarded and punished according to the usual results until the end of the month, which greatly improved my service level and was recognized by the owners.

Two, standardize the service process, property management towards specialization.

With the promulgation and implementation of the new Property Management Regulations and the improvement of other relevant laws and regulations, people have higher and higher requirements for property management companies. Property management is no longer satisfied with the status quo of walking on the edge, but moving towards specialization, proceduralization and standardization. In the daily management of the community, strict checks and inspections were carried out, and it was found that there were illegal operations and decoration in the community. From the perspective of management services, we persuaded in good faith, stopped in time and gave reasonable suggestions, and communicated with relevant departments of the company to formulate corresponding rectification measures, such as building Buddhist temples privately and building sun rooms on the terrace. Once found, we immediately issued a rectification notice to make it immediately rectified.

Third, strengthen training and improve business level.

Professional knowledge is very important for property management personnel. Lack of practical experience. The market environment is gradually formed, and it will take a long time to get on the right track. These objective conditions determine that our employees need to keep learning the laws, regulations and trends of this industry, which is very beneficial to do our work well.

Customer service is the most direct and frequent department dealing with owners. The quality of employees represents the image of the enterprise, so the company has been constantly improving employee training and improving our overall service level. The main contents of our training are:

(1) Conduct etiquette training and standardize gfd.

A good image gives people a pleasing sense of purpose. Property management is first and foremost a service industry. When receiving the owner's visit, we are warm and thoughtful, smiling and friendly, so that even if the owner comes with emotion, our thoughtful service will be reduced, so as to help the owner solve this problem. The front desk service personnel must stand and serve, and the company leaders must say when meeting with the owners? Hello? This enhances the image of customer service, and also enhances the image of the entire property management company to a certain extent, highlighting the service nature of the property management company.

(2) Do a good job in professional knowledge training and improve professional skills.

In addition to etiquette training, professional knowledge training is the main thing. The company also regularly trains its employees in this field. Mainly combined with "Suzhou Residential Property Management Regulations", "Suzhou Industrial Park Residential Property Management Measures", "Residential Interior Decoration Management Measures" and other laws and regulations and related legal knowledge, the problems encountered in practice are solved legally, and it is clear that property management is not always guaranteed, nor is the property management company responsible for everything. The company also selected some classic cases for discussion, analysis and research. We need to constantly learn and accumulate experience in our work.

20 years will be a brand-new year. With the continuous improvement of our service quality and the increase of community owners, the property will move towards higher and stronger goals, and all the staff of customer service will, as always, maintain high work enthusiasm and greet the new year with more full spirit. * * * Strive to write a brand-new and brilliant page for the Yiting Service Center of Vanke Property Company!

Our work plan for 20** years is:

First, follow up the situation reflected by the owner in the satisfaction survey in 20** years, so as to improve the occupancy rate in 20** years.

Two, continue to standardize the work process, earnestly implement the responsibilities of each position.

Three. Implement Customer Ambassador Service Specification, Delivery Reception Staff Service Specification and Terms, gfd, speaking etiquette, seeing off guests etiquette, answering etiquette and behavior etiquette, and improve the quality and service level of employees.

Four, fully cooperate with all departments to do a good job of housing delivery.

Five, do a good job of decoration inspection, reasonable arrangement of relevant personnel inspection, timely detection, timely treatment.