No entry and exit records. Why?

No entry-exit record printing steps: 1. When you use it for the first time, you can click Discover _ applet and then search for "Immigration Bureau". 2。 Enter the entry-exit applet, and you can find the entry-exit record in the third item of the "My" tab. 3。 After clicking, you need to scan your face for authentication. 4。 As long as the documents are added, they will be inquired together, including passports, Hong Kong and Macao passes, Datong cards and so on. You cannot select a single document, but you can select the query time range. 5。 There is a download button at the top right of the query result. Click on it and enter an email address to receive the PDF version. 6。 Then we can get a very formal PDF, but unfortunately there is no corresponding English version of this document.