What are the characteristics of 12367 service platform?

The service platform of National Immigration Bureau 12367 is a comprehensive service platform for receiving business consultation and suggestions in the field of immigration management, and it is a comprehensive "customer service center" for China's immigration management facing the whole country and radiating the whole world.

In view of the inconveniences such as inconsistent telephone numbers in different places, hard to remember and long busy time, the platform fully utilizes the Internet cloud deployment and artificial intelligence technology, fully connects the existing consultation and complaint hotline seats of the national border inspection organs and local public security exit-entry administration departments, and receives the service demands of Chinese and foreign personnel on exit-entry management, such as policy consultation, opinions and suggestions, and provides bilingual "7×24" all-weather manual service.

At the same time, according to the spirit of "Guiding Opinions on Further Optimizing the Convenience Hotline of Local Government Services" issued by the General Office of the State Council, the National Immigration Bureau merged the 12367 service platform into the 12345 hotline where the national border inspection organs and local public security exit-entry administration departments are located in a decentralized manner, so as to promote the interconnection and information sharing with the 12345 hotline platform system and undertake the handling of 6545.

Extended data

Qinzhou Entry-Exit Border Inspection Station Promotion 12367 Service Platform;

The service platform of the National Immigration Bureau 12367 and the English portal of the National Immigration Bureau were officially launched on April 8. In order to further improve public awareness, coverage and influence, and make people more familiar with the 12367 service platform, Qinzhou entry-exit frontier inspection station went deep into ports, docks and enterprises to actively carry out publicity and promotion work.

During the activity, the station set up publicity points at duty points and dock duty points, and publicized the information to shipping agents, entry-exit crew members and dock workers by posting posters, distributing publicity materials, and on-site consultation and explanation, so as to guide the vast number of entry-exit personnel and people who need to know about the customs clearance policy of Guangxi's opening ports to the outside world and the traffic situation in the border areas of Chongzuo, Baise and Fangchenggang to call "12367" for consultation.

Baidu Encyclopedia-National Immigration Bureau 12367 Service Platform