12345 How does the hotline respond to complaints from employees with poor attitudes?

Objectively speaking, 12345 customer service only plays the role of communication. They may receive hundreds or even thousands of calls a day, and they are not as polite as waiters! I understand that some problems can't be solved by complaining. Just got a call from the visitor 12345, and his attitude is as bad as that of a local ruffian! But long live understanding, some phenomena in society are really speechless! No wonder so many people immigrate. Although the national policy is good, it will change when it is implemented!