Canada 3 15: How can Canadian consumers complain more effectively?

Seeing that 3 15 is coming, complaints may be involved anywhere. What about "Canada's 3 15"? How can consumers complain more effectively in Canada? Xiao Sa of Xi 'an Canadian Immigration Company shared "Canada 3 15" to let you know how to complain more effectively in Canada. The following is the information collected by Xi 'an immigrant Xiao Sa from Canada Home Network through the Internet, hoping to help friends who want to immigrate to Canada. In Canada, when you buy low-quality products and meet low-quality services, everyone can understand your feelings. Swearing and beating your chest are not enough to calm the resentment in your heart. In order to avoid being emotional, you might as well use common sense to solve the problem as follows. If you want to be a wise consumer, you must form a good habit of a wise consumer: keep written documents such as invoices and warranty certificates at any time to prevent accidents. This habit will bring unexpected results when you denounce inferior products and services in the future. First of all, you should inform the merchants of your dissatisfaction with their products and services. Your first complaint should be the customer representative or manager of the business. A reputable merchant will listen carefully and pay attention to your complaints. If you have difficulty in English, don't give up the opportunity to complain. Due to the increasing proportion of mainland immigrants in Toronto, many stores have specially appointed Chinese service representatives for this purpose. In fact, for businesses, taking customer complaints seriously has also played an advertising role. At the same time, businesses are telling other customers that they care about each and every one of their customers and try their best to help them. Please remember that a successful enterprise depends on customers' satisfaction with its products and services. Success = customer satisfaction. The key now is how you should complain. When you express your dissatisfaction very tactfully and politely, you will generally get the desired effect. On the contrary, if you are aggressive, it will only backfire and make you angry. If you give the impression that the other party is a reasonable and wise consumer, your complaint will have a good start. If the first step doesn't achieve the expected results, we must consider new strategies. A formal complaint must begin with a letter of complaint. Although it is painful to record things one by one, the complaint letter also shows that you have begun to "call the truth" to the other party. Send the complaint letter to the company's customer affairs department, stating the incident concisely and clearly, but don't write it long. The letter should provide relevant information about the product, such as product name, serial number, model, etc. Explain the date and place of purchase and tell the other party how the product or service makes you dissatisfied. Write clearly in your letter what you want the other person to do about it. For example, do you want to return, repair or replace it? Attach copies of receipts, warranty documents and other documents. After the letter is sent, give the other party a certain processing time and tell the other party the waiting time you can afford. Please leave your phone number or contact information, which is very important. It's best to attach a receipt from the post office when sending a letter. This not only enables you to prove to the other party that you have a formal complaint, but also tells the other party that you attach great importance to this matter and are determined to solve it completely. When your first letter doesn't get a reply, send the second one. The letter says that you have sent a letter, but you didn't get a satisfactory answer before sending it. Tell the other party that if you don't get a reply within a reasonable time, you will complain to other departments, such as newspapers, Better Business Bureau or consumer protection department. Remember, keep all the letters in reserve. Chasing after it! Some businesses just want you to give up halfway. In this case, you should cheer yourself up: because you are doing this to prevent similar incidents from happening to others. But at this point, all your requests will be rejected if they are not answered. But you haven't reached the limit yet. Sue the top management of the company is your next choice. You can send a complaint letter to the president of the company, or you can go to the company website or call to check the names of key personnel of the company. When you send a letter to the senior staff of the company, attach the name of the person who found the complaint and the complaint letters you sent several times before. A cover letter can also be added to the complaint letter, stating that you want the company to reply to your complaint. If you can't get the result of this complaint, you can also register with the local Customer Service Bureau (BBB) and complain about this company. In addition, it is also a good choice to make public your dissatisfaction and make full use of your rights as a consumer. You can complain to the media, newspapers or radio stations. However, when investigating complaints, the media are not obliged to investigate every complaint. Some media only investigate bad business practices that interest them or are more serious. Victims of business practices are of course very depressed and angry. Money can't buy high-quality products, or products and services can't satisfy you. You shouldn't just suffer silently. Anyway, leaving the receipt and insurance policy at the bottom will make your complaint process much easier. If you can follow the above suggestions one by one, you will generally increase the chances of justice being done. Of course, the above is not everything. As a reputable company, their success lies entirely in satisfying customers, so they will do their best to satisfy customers. Successful businessmen understand this: every customer is an important guarantee for business success.