Weekly summary of college students' training 8-word customer service

After work, unlike studying at school, there are no teachers, homework and exams, but you have to learn and do everything on your own initiative. As long as you want to study, there are still many opportunities to learn. The following is the "3-word customer service summary of college students' training weekly diary" compiled by me for everyone. It is for reference only. Welcome to read this article. Weekly summary of college students' training 8-word customer service (1)

I told myself clearly before I entered the internship that when you entered the enterprise, you would no longer be a student, but a real worker. So I entered my internship with this idea. At first, I really didn't change from this identity as a student, and I was still in a daze. But after a week passed, I found the feeling and quickly settled down in this job.

After several trainings at first, I got to know this position, repositioned it, made my future direction clear, and clearly mastered some working methods. I used the fastest speed to integrate into this environment, into this group, and also found a more comfortable way of working for myself in the fastest way. Although I have experienced many bumps and setbacks, I am very satisfied and proud of my achievements. I think this is the joy brought by the result!

In the later days, after I became more and more familiar with this job, I gradually got some small achievements and was praised and praised by the leaders, which made me really happy and had more motivation to work. So in the following time, I have been working very hard. Even if I fall, I will get up immediately and move on. I'm just like a tumbler who can't be beaten. I've been going forward on this road stubbornly, and in the end, I've also gained my own joy and satisfaction.

This internship has brought me many changes. First of all, my personality has become more cheerful, and my language ability has become stronger and stronger. I didn't know how to communicate with others before, but through this job, I also learned a lot of communication skills, so I have also improved my interpersonal skills to some extent, and I have made myself more confident and stronger. In this internship, I also learned a very important point, that is, only after experiencing wind and rain will the rainbow appear. Don't dream of reaching the sky in one step, only slowly, the dawn of victory will come. Weekly summary of college students' training 8-word customer service (2)

Time is good, but it is useless. In a blink of an eye, my internship time as a customer service in xx Company has passed. In the face of this time that has passed away, I have a lot of feelings. Firstly, during this period, I have experienced many things that I have never experienced before in college, and secondly, I have gained a lot of exercise and growth during this period. Therefore, for me, this internship period is like a catalyst for my growth and progress.

during the three-month internship, I came to the customer service position of our company as a novice. When we first came to our company, a group of interns all participated in the pre-job training in the company. In the process of training, I devoted myself to studying hard all the time, listening attentively to the company's development history and corporate culture concept, and recording attentively the specific work content and work skills needed to master about customer service positions, etc. Of course, in the process of training, I not only learned about the company and my job, but also made many other interns and made many new friends. I chatted with them after the training, discussed the work together and shared the training experience together. I think this is another big gain for me.

it's been a week since I actually came to my job. Because the customer service post of my internship is a telephone customer service post, I made a lot of preparations in advance, including practicing my Mandarin, memorizing the technical terms to be used, and familiarizing myself with various product knowledge of the company. In addition, I also prepared several questions that customers will ask and how I should answer their answers. Although I have made so many adequate preparations, I am still a little nervous when I really come to my post. And what I didn't expect was that none of my prepared questions were asked by the customer service, but many questions I wanted to think about. Fortunately, before that, I learned a lot about products, so I didn't make too many mistakes in my answer, but it was far from perfect and even unqualified. So in the days to come, I will take notes while answering the phone, and record all the problems I can't meet and complicated problems, and then learn from my predecessors and learn more about how they deal with and solve them. Coupled with some of my own insights and summaries, I began to get more and more familiar with the post of customer service, and now I have been able to complete every task in my work independently.

In the face of my own growth, my future work and life, I will still treat it with my heart and continue to work hard. Weekly summary of college students' training 8 words customer service (3)

Originally, I thought the internship was far away from me, but some time ago, I heard that the school arranged a campus job fair for our graduating societies, and I realized that I had to find an internship before I officially graduated, or I was afraid I would get the dirty eyes of teachers and parents. After all, I have been studying at school for so long, it would be really embarrassing if I couldn't even find a job. However, internship is not easy to find. I have heard before that seniors and sisters are all sad when looking for jobs. It is difficult to find a job that matches their major, let alone a job that they are satisfied with.

To tell the truth, although my major is quite popular, popularity does not necessarily mean that I can easily find a job, because there are people in Otawa who are similar to me, and there are only so many positions. Unless your personal ability is outstanding, others will not look at your resume twice. When I first applied for a job, I sent resumes to many companies, but only a few of them replied to me. Moreover, after the interview, either other companies didn't want me, or I was dissatisfied with the working environment and atmosphere. After more than a month of tossing, I finally felt that one company was quite good in all aspects. After the interview, I successfully entered this company and became a customer service staff here.

when I first came to the company, because I didn't have any experience, I first went through a two-week induction training, and then I was assigned to a group in the customer service department to learn from the old employees in the group. My job is to receive calls from visiting customers and deal with the needs of some customers. It seems that this job is relatively simple, but when I started to work independently, I found that my knowledge was a bit insufficient, to be precise, it was a bit useless. After all, there is still a big gap between customer service and my major. Although I am proficient in computer manipulation, I still don't know much about how to communicate with people, not to mention that I am not familiar with the company's business yet. Seeing my colleagues around me answer the guests' questions quickly and well makes my heart feel sad. Is my standard so low? I'm not a quitter. Although I'm not doing well at present, I believe I can win this customer service job after working for a while.

Unconsciously, I have been working as a customer service in the company for several months. According to the regulations, my internship is coming to an end. I am no longer the novice who asked people around me everything at the beginning. Now I can handle my work tasks independently and properly, and my personal ability has also increased, which is all the help brought by my work. Weekly summary of college students' training 8-word customer service (4)

At first, I thought it should be not much different from what the teacher said! It took me a day or two to find out that all this is not simple. It will take me some time to enter the society and I have to understand the pressure of employment more deeply. Once we leave school, we can do nothing. The school is just our safe haven, but one day, we will rush out of this harbor and sail for the "sea". I have been to the talent market in Hangzhou several times, and I feel sad when I see the requirements on the recruitment advertisements: First, I have no resume; Second, there is no qualification certificate; Third, no courage. Of course, with more practice, we have a social experience, but it's like a child who just learned to stand and hasn't learned to walk, so this practice is that we are learning to walk. Of course, we will wrestle and cry along the way, but now we are all in the past. Turning to look at the footprints left along the way, this practice is quite meaningful and necessary. After receiving the training call from the company, my heart was stabilized and finally stood firm. I was very happy and happy at that time, so I went to the training. During the training period, explain the company's civilization, company system, company products ... You can't deny that you are looking for telemarketing, an office industry and a professional counterpart.

I. Understanding of the practical process of the sentry box

Telephone is a communication tool that is more and more commonly used by contemporary businessmen, so it is very useful for telemarketing staff to know the common requirements of making a phone call. The basic principle of making a phone call is conciseness and conciseness. Don't be wordy. It will not highlight the topic, and it will take up others' time, thus arousing others' ill feelings.

the customer service department is divided into many groups. Generally divided into traffic group, business processing group, complaint group, quality inspection group and editing group. The traffic group is obviously responsible for answering the phone and helping users record requirements or suggestions. The business processing group is responsible for helping users to cancel their business. The complaint group has received complaints significantly and revived users. The quality inspection team is also the quality inspection. It is important to monitor the recordings of the traffic group. Of course, not every recording is listened to, but it is randomly selected, and then the monitoring environment, including the passing and failing environments, is sorted out before responding to the traffic group. The important thing of the editorial team is to be responsible for absorbing the business assigned by the subordinates, and after finishing, holding editorial and training for each group.

second, understanding of the responsibilities of professional sentry boxes

I went to telemarketing as a customer service agent entrusted by Unicom-handling the ringing bell business. Although I have a telephone marketing experience in the past, this time I represent a customer service manager and a combination of telephone operators and marketers, so the same is a very tense communication method. Under the prospect of a business that can never be finished, how to hold the same thing and how to do it well from the heart should be left to us to think, and gradually experience the resume in practice and apply it to practice to improve our own obedience! After a few days of training and practicing the manuscript, the third day itself will be the same as the customer. It is important for us to handle the bell ringing business for our customers. Although we have had the experience of telemarketing in the past, this time we represent Unicom, so we should pay special attention to the similarity of language in telemarketing. If you have words, you must use them properly. To deal with this industry, you must express your language skills well: first, you must have positive language expressions, not negative ones; Second, I don't need you if I can; Third, don't say "no" if you can; Fourth, involving corporate image, stop talking about things; Fifth, eliminate the mantra.

The similarities with customers are different every time. You can't just follow the text below the manuscript, so you have to accept different essentials for different people, and one set of purposes is not good marketing. For example, whenever I say, "I can briefly introduce the ringtone business for you ..." Some people ask, "Do you need money? How much is it every month?" This shows that he attaches importance to the aspect of spending, and he should highlight the selling points for these people, and he will not charge a monthly fee this month. And some customers can listen patiently, so I will carefully introduce the business content and highlight the side that can help them. There are also different essentials for women and men. As usual, women are greedy and cheap, and men are frank. So when we talk about women, we should say, "Our company has a preferential campaign. Can we introduce it to you first?" In this way, they will listen patiently, and men will not accept this point as usual. Weekly summary of college students' training 8-word customer service (5)

Busy life always passes so fast. Although I wanted to seize this time to learn some experience and knowledge from the internship before the internship began, when the internship time passed unconsciously, I found that despite the hard work during this time, it was not enough for me to become an independent customer service. Just as a customer service job, there is so much to learn and master. This has completely changed my view of work.

After this internship, I feel that the knowledge and experience I have mastered in the past are closer and more rigorous. I can do it better in the face of my present job. The following are my experiences and feelings about the internship:

First, my experience about the job

Facing this job, I was very confused at first. In the high tower of the university, I know that I want to study, and I know how to study, which is very common. But the truth is, since I got out of there, since I came to xxx company, I began to don't know where to go, let alone how to go forward.

but this confusion didn't last long. Soon, I began to study and exercise under the leadership of the leader. There are so many things in the company that I need to learn. But just like this, there are still many problems and incomprehension. Because I'm not the only one who studies, leaders can't take care of everyone. But at this time, many colleagues enthusiastically lend a helping hand, pointing out the maze for me. But it's not these that really got me through this internship. These just gave me the foundation to face the work. What really got me through this internship smoothly was my persistence in my work and my personal experience that I constantly learned through practice.

second, feelings about the working environment

this internship is a very special experience for me, coming to a new environment and surrounded by colleagues I don't know. This makes me feel very unaccustomed, and this job always feels uncomfortable. At the beginning, I will even miss school life all the time.

However, when I really integrated into this group, I saw the whole face of this company at first. Everyone here is very enthusiastic. Although I am not good at integrating into the group, they always help me and let me learn from the company smoothly.

Third, feelings about the internship as a whole

This internship has greatly improved me in all aspects. Not only that, but also because of this internship, I am more adapted to the independent life in the society. I believe that in the future, I will be able to use this period of experience to bring convenience to my formal work! Weekly summary of college students' training 8 words customer service (6)

I learned a lot during this internship, and I also made great progress during this time. I think I can come here for an internship thanks to the recommendation of the school and