What is the industry of technical support engineers? Do you work as a technical support engineer directly, or do research and development for two years and then transfer to technical support?

Technical support engineers in foreign companies are still good, with high salaries. If you are experienced, 10000- 15000 is easy. Doing it now is the same as doing it later. It is better to do it directly, not because of technical problems, but mainly because of the good background of foreign companies and the large room for promotion in the future.

1. Technical support engineers are mainly engaged in pre-sales or after-sales technical maintenance, application training, upgrade management, complaint resolution, etc. in the direction of software or hardware, so as to improve customer satisfaction and expand users' good reputation for their own brands.

2. It takes at least 3 years to become a professional technical support engineer in an enterprise, so as to have a comprehensive understanding of the product line and user groups of the enterprise.

3. More and more products need an after-sales technical support, such as software and hardware in IT industry, televisions and refrigerators in household appliances industry, and some special high-tech fields. It can be said that whether there is a good technical support team has become the key to the competitiveness of products in today's society.

Although the position of technical support in marketing is undeniable, it is certain that there are still many enterprises, especially small and medium-sized enterprises, which attach importance to the sales market and ignore the stability and construction of technical support personnel before and after sales. Therefore, the salary offered is also relatively low and the turnover of personnel is frequent. It often becomes the source of transportation for other positions within the enterprise.