Annual work summary of property community director

Annual Work Summary of Fan Wen, Director of Property Community

How time flies! One year's work has reached the end of the year, and the next year's work will be started soon. Must be a lot of feelings. Now let's make a detailed summary of our past work. What kind of year-end summary report should you read? The following is a sample essay on the annual work summary of the director of the property community, which I compiled for you. It is for reference only and I hope it will help you.

Annual work summary 1, director of the property community, I worked in Shenye Building from September 20xx and transferred to Fuxing in June 20xx, which lasted xxxx months. From groping to familiarity, from being at a loss to self-confidence, every step of my progress has been enthusiastically helped by company leaders and colleagues, and won the understanding and support of most owners and tenants. If there is any merit in xxxx's work, it is not because of my personal ability, but because we have a high-quality professional team and a group of enthusiastic and dedicated property managers. The purpose of this summary is by no means to whitewash oneself, but to achieve two purposes: first, calmly review the gains and losses of this period of work, sum up experience and learn lessons; Secondly, take my own experience as a case to provide reference for the company to train and train talents in the future.

My work this month can be basically divided into three stages.

The first stage, the groping stage. 20xx from the beginning of September to the end of 1 1. The work at this stage, on the one hand, is to master the basic knowledge of property management and the basic situation of the building as soon as possible, on the other hand, it is to ensure the normal work of the building. Due to the short handover time, many things can only be learned by doing. During this period, the daily work of the management office mainly depends on a set of management systems of the company and the high consciousness of managers. During this period, we can actively report to the leaders when dealing with major events and take measures quickly. There are no serious mistakes, but there are still many problems in the details of the work. Fortunately, leaders and colleagues pointed out and remedied in time, without serious consequences.

The second stage, the trial stage. From 20xx65438+February to the end of March. At this stage, in addition to continuing to learn and maintain the normal operation of the building, we also began to incorporate some of our own management concepts to add some personalized colors to the management of the building. The main tasks are as follows:

1, improve the working and living environment of employees; Set up a family room and clean up the platform on the sixth floor of the building;

2. Spend the winter solstice with employees, have New Year's Eve dinner, and make holiday arrangements, especially the Spring Festival life of security guards;

3. Hold a golf tour to collect information for the Year of the Sheep;

4. Establish employee files, owner files and contract files, and track the implementation of the contract;

5. Emphasize that there should be traces of management, and abnormal situations must be recorded in writing and closed;

6. Adjust employees' work arrangements, emphasizing lease, collection and contract management;

7. Handle the relationship with the asset department of the branch company and strive for the understanding and support of the other party.

This xxxx month's work has also exposed some problems, such as weak equipment management, so we should spend more time communicating with customers and employees and need to improve in future work. At the same time, I hope to have the opportunity to study and master the knowledge of property management comprehensively and systematically and improve my professional level. Determined to invest more time and enthusiasm in the new position, complete all the work assigned by the company, and live up to the expectations of the company leaders.

2. Annual work summary of the director of the property community. Due to the transfer of the customer service manager, I was assigned by the company leaders to be responsible for the overall work of the customer service department in the recent period. According to the focus of our company's customer service work and my years of experience in property customer service management, the work done in the first half of 20xx, especially during this period, as well as the next work arrangement and ideas are summarized as follows:

The first is to strengthen the construction of departmental systems.

1. Due to the change of personnel in the department, the division of work in this department was adjusted according to the actual situation, so as to strengthen management and improve work efficiency.

2. According to the actual situation of blank management system in customer service department, draft and modify the system. Seven rules of system construction: regular meeting system, complaint handling regulations, property service charge management system, maintenance handling regulations, data file management system, building inspection system and front desk management system. And re-create the application form according to the unified standard, and distribute it for use.

3. Strengthen the construction of employees' spiritual outlook, implement the daily morning meeting system, timely convey the spirit of relevant documents of the company, and implement the work.

4. Hold regular meetings of all staff in the customer service department, sum up the existing problems at this stage and make timely rectification, improve and improve the quality of staff in the department, improve work style and raise service awareness.

5. Carry out targeted departmental training and organize the study of relevant laws and regulations such as the Property Management Regulations and the Property Law, so as to implement various systems.

6. Recruitment and training of new employees in Area B. ..

Second, the charge management

1. Communicate with 52 households who demanded compensation from the property management company for housing quality problems in the early stage. After many difficult negotiations between the administrator, supervisor, manager and general manager of the customer service department, with the consent of the group, 35 households have been properly solved.

2. Pay off the property fee due in the first half of 20xx for one month, with a collection rate of 92% and a collection amount of 370,265,438+04.65 yuan. Exclude 17 households who refused to pay the property fee due to unsuccessful compensation in the early stage, and report the property fee, heating fee collection and compensation amount statistically. The details are attached.

3. The domestic income is planned to be 654.38+million yuan in 20xx, and by the end of July, the income will be 74 10 yuan, which is far from the plan. The main reason is that the property management company will carry out some income-generating projects this year, such as distribution and picking up children for business households. , but it was not implemented in the first half of the year; Secondly, the number of cleaning staff is reduced by half, and the adjustment liquidity is relatively large, resulting in a relatively low completion rate of the plan. In the second half of the year, because the second phase of house delivery is also an opportunity for domestic service, we will strive to earn 20 thousand yuan.

4, the second half of the charge is divided into three parts:

1. Pay off 2 1 household overdue for various reasons on June 30, 2006;

The second is to collect the property fee due at the end of July, 65438+2006. In view of the characteristics that apartments are mostly renters, payment is mainly made by telephone and supplemented by written form;

Third, follow up the 16 households whose claims have not been agreed in the previous period, especially the 5 households who have been negotiating in the future, so as to properly solve this remaining problem before the end of 2007. The collection rate of property fees is over 99%, and the collection rate of heating fees is 100%.

Third, service management.

1, sort out the previous property archives, standardize the file lending system, arrange special personnel for management, and implement the lending registration system.

① Reorganize the basic information of customers; Focus on summarizing the distribution of apartments No.4 and No.5 into a plan, separating the owners from the leased tenants, which is convenient for reference and daily management;

(2) Update the contact information of the owner and each outsourcing unit;

(3) Count the maintenance manufacturers, contact the real estate office to determine the acceptance date, and provide favorable basis for customer maintenance;

(4) Make statistics on the use of the key, induction cooker and access card in the early stage, verify the remaining quantity, find out the reasons for the defects, and make preparations for future work;

⑤ Arrange the existing vacant keys and indoor facilities and equipment, arrange contact maintenance and indoor cleaning, make good preparations for sales, and implement the regular vacant inspection system.

2. Repair the engineering quality problems of the customer's previous room, focusing on waterproofing, threshold stone, wall cracks, flooding maintenance, floor cracks, shower curtain leakage, toilet water seepage, bathroom floor tile tilt, indoor door lock replacement, entrance door maintenance and washbasin launching maintenance.

3.4 We have handled the claim for damage to the floor and wall caused by the broken faucet of No.807 washing machine, and communicated with the owner and relevant responsible units for many times. If it fails, we will write to the responsible unit to reply within a time limit. Now we have promised in writing to restore the floor to the owner by the end of July. The same problem is handled differently by different responsible units, such as 5#506. After the owner is damaged due to water leakage for the same reason, the property management company will meet the owner and the responsible unit for an interview, and the two sides will reach a maintenance intention, which means that the business owner has done his duty and safeguarded the interests of the property management company from loss.

4. Strengthen the inspection management, standardize the daily inspection of lobby posts and floors, organize collective floor inspections for many times, and handle problems in time when found. Take photos of the recent unresolved problems and arrange them in writing, hand them over to relevant departments for handling, and then pay a return visit.

5. Governance community dog problem:

First, the notice of "Strengthening the Management of Dog Raising in Residential Areas" was issued, and the report telephone number was publicized;

Two, please cooperate with the Democratic Square police station to clean up and rectify the owners who violate the dog-raising regulations, and issue a notice of cleaning up;

Third, set up a special elevator, inform and guide pet carriers to take freight elevator, and give elevator instructions to avoid conflicts between people and dogs.

6. In view of some problems existing in the early management, we should attach importance to and strengthen the inspection of the second decoration of apartment owners. Once found, the owner should be required to stop work, and the construction can only be started after the relevant renovation procedures are handled in the property management company according to relevant regulations. At the same time, the safety management department is required to strictly supervise and manage the decoration workers after work and at night according to the company regulations.

Four. B area work preparation

1. Communicate with the sales center of the real estate group to obtain detailed information and floor plan of all owners in Area B, and make preparations for hand-over in advance to improve work efficiency.

2. Think about and prepare the procedures and materials required for the delivery of the house in Area B, improve and perfect the procedures for the delivery of the house in Area A, and avoid repeating the same mistakes. According to the data in Area A, consult the property law and other laws and regulations to sort out and prepare the documents needed in Area B, and ask the group for instructions before printing.

3. Enter the construction site of Area B, understand the progress, make a preliminary inspection of the completed project, and start the preparation for the formal handover, so as to prepare for the smooth handover in June 10.

4. In the second half of the year, carry out the overall handover of Area B, arrange the maintenance projects after handover, and pay a return visit.

5. Filing of handover and check-in information in Area B, key keeping and borrowing management.

Verb (abbreviation of verb) clean management

1. After taking over the management department, immediately arrange the work according to the existing problems.

First, arrange the division of labor, work scope, work standards, work progress, work cycle and frequency of statisticians, and conduct internal selection of the reorganized cleaning class. At present, two trainee monitor have been selected; The apartment implements double shift system, ensuring that the lobby of the apartment will be cleaned before 8: 00 in the morning, leaving the owners with clean and bright visual enjoyment.

The second is to improve and refine the working standards of apartments and commercial streets and strengthen the clean quality;

The third is to master the cost plan, analyze it on the basis of the original work, and put forward new ideas of saving money and increasing efficiency;

Four, assist the warehouse administrator to store and use cleaning appliances and supplies reasonably, establish a ledger, strictly register warehousing and recipients, and sign by recipients, monitors and managers before leaving the warehouse to control their rational use, and make an inventory at the end of the month to ensure that the accounts are consistent.

2. Daily cleaning management.

First, the daily inspection of the current work of the cleaning class is carried out according to the assessment standards, and the problems found are rectified;

The second is to organize the squad leader to hold a work arrangement meeting, put forward new requirements for his work, and make a plan and summary afterwards;

The third is to hold regular staff meetings, summarize them regularly, implement new standards and requirements in the team and improve the team's mental outlook. After more than a month's adjustment, the cleaning work has been significantly improved in both mental outlook and work quality standards, and has been affirmed and praised by company leaders many times.

3. Cleaning and land reclamation of shops and apartments in Area B. ..

To sum up, although I have made some achievements in the overall work of the customer service department during this period, some work is still going on due to time constraints. My idea is to sort out and straighten out all the unfinished work in the early stage. The later work arrangement is mainly to prepare for Area B, at the same time, formulate and implement the existing rules and regulations of the company and the department, improve the work style of the department, and gradually improve the housing supporting and comprehensive service management of the community on the basis of striving to achieve the economic benefit index. Set an example, mobilize the enthusiasm of employees, and complete all the work with good quality and quantity.

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