Responsibilities of customer service supervisor

Customer service supervisors need to have good interpersonal understanding and relationship building and maintenance skills, be good at communication and negotiation, have good management skills and strong coordination skills, and be able to handle customer service complaints independently; The following are the responsibilities of the customer service supervisor that I carefully collected. Let me share them with you and enjoy them.

Responsibilities of customer service supervisor 1

1, according to the company's overall planning, realize the project management strategy and objectives;

2. Supervise and confirm the project planning and operation management, including project evaluation, cost control, schedule control, quality, risk and procurement management;

3, responsible for the project management system, including personnel system, financial system and quality management standards, etc.

4. Organize the formulation of the annual budget and profit target of the project;

5. Responsible for all internal and external communication and coordination;

6. Be responsible for team management within the project, including personnel training and performance appraisal.

Responsibilities of Customer Service Supervisor 2

1. Manage the customer service team of Tmall Store, handle all kinds of problems in the process of pre-sales and after-sales service immediately, and give guidance and support to subordinate customer service work;

2. Participate in Tmall customer service work, communicate and answer all kinds of questions, and deal with after-sales issues such as transaction disputes, returns, customer return visits, and scoring;

3. Deal with the after-sales problem of the store and reduce the refund rate;

4. Feed back the store backstage orders to the store operation and adjust the operation strategy in time;

5. Complete other tasks assigned by superiors.

6. Lead the development of pre-sales and after-sales teams;

Responsibilities of Customer Service Supervisor 3

1. Be familiar with the basic situation of the project owner, and know the distribution position and situation of various facilities.

2. Comprehensively supervise and inspect the daily work of the housekeeper, check the records of the housekeeper's log every day, and correct the problems in time when found.

3. Conduct daily training on the professional skills and work skills of the housekeeper, and conduct regular assessment.

4. Responsible for the collection of property fees of regional owners, effectively communicate with unpaid customers, and assist the housekeeper to complete the charging task.

5. Actively communicate with other departments, take the initiative to provide services for the owners, solve complaints and apply for repairs, and supervise the housekeeper's implementation.

6. Be responsible for the analysis, handling and follow-up of complaints from intermediate owners, and pay a return visit; For those that cannot be handled, report to the project manager in time.

7. Assist the project manager to draft relevant documents on property management.

8. Assist the project manager to deal with all kinds of emergencies and assist in the aftermath.

9. Assist the project manager to carry out various community cultural activities.

10. Complete all tasks assigned by the project manager.

Responsibilities of Customer Service Supervisor 4

1. Be responsible for the management and supervision of the after-sales service team, standardize the after-sales service process, implement and improve the after-sales service management system, and effectively improve the overall after-sales service level and corporate image of the company;

2. Track the process of customer maintenance, installation and cancellation, solve customer problems and provide related services;

3. Strong pressure resistance and hard work;

4. Work attitude should be correct.

Responsibilities of customer service supervisor 5

1, responsible for the daily management of the outbound telemarketing team;

2. Responsible for the construction and maintenance of outbound telemarketing team, including but not limited to recruitment and training;

3, responsible for the timely feedback of production indicators and data;

4. Be responsible for team performance.

Responsibilities of Customer Service Supervisor 6

1. Responsible for the daily management of e-commerce customer service team;

2. Assist the operation to achieve the goal of the customer service team;

3. Constantly summarize and optimize service skills, train customer service teams, and improve the conversion rate of stores;

4. Responsible for handling all kinds of difficult consultations and complaints, and constantly improve customer satisfaction and store rating;

5. Responsible for the management, supervision, assessment and evaluation of e-commerce customer service personnel;

6. Establish, maintain and improve the working standards and modes of the customer service system;

7. Be able to cultivate customer service novices patiently and constantly improve the professional ability of the customer service team.

Responsibilities of Customer Service Supervisor 7

1, responsible for the overall work of the department, accepting customer complaints, handling related customer affairs on behalf of the director of the property management office, and reporting to the director in time.

2. Visit customers regularly. Coordinate and communicate the relationship between the company and customers, and understand customer needs.

3, responsible for organizing the housing, decoration, check-in procedures, sign the relevant information.

4, coordinate internal and external relations, responsible for the implementation of the annual owner satisfaction survey, and actively participate in community cultural activities.

5. Standardize all kinds of property management documents, contracts and other materials, and prepare all kinds of reports in time.

6 responsible for the arrangement and inspection of cleaning and greening work, and supervise the work of cleaning and greening teams or outsourcing units.

7. Complete other tasks assigned by the director.

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