Annual work summary Personal Universal Edition

annual work summary Personal General Edition (6 articles)

Another year has ended. In order to make progress in future work and improve my ability, I wrote annual work summary carefully. The following is the annual work summary Personal Universal Edition (6 articles) I brought to you for your reference!

annual work summary Personal General Edition 1

Looking back on the work of 2__ years, there are fruitful joys, difficulties in tackling key problems with colleagues, and sadness when encountering hardships and setbacks. It can be said that 2__ years was the crux of the company's promotion of industry innovation, market expansion and sustained growth. The work in this 2__ year is summarized as follows:

1. Study hard and do your best

Consciously enhance your study, politely ask for advice and dispel doubts, continuously clarify your work ideas and sum up your work measures. On the one hand, learn by doing, and continue to control measures to accumulate experience. I pay attention to the task as the traction, relying on the learning and progress of the job, and complete the task quickly through observation, exploration, reference to materials and practice. On the other hand, ask books and colleagues, and continue to enrich knowledge control technology. Under the sponsorship and guidance of leaders and colleagues at all levels, we continued to improve, gradually found out the basic environment in our work, found the breakthrough point, and grasped the key points and difficulties of our work. Love their jobs, work hard, be not afraid of hardships, take on heavy burdens, work enthusiastically, and play their due role in their posts

Second, highlight the key points of work

In the process of implementing work objectives, dormitory management has improved the working system, which has effectively promoted the overall level of governance. If the cleaner fails to reflect on the score on schedule every week, he will be rewarded for good and punished for poor. Doing a good job in the management of fixed assets requires being responsible for the management, supervision, management, maintenance and use of fixed assets in dormitories. Strengthen organizational leadership and earnestly implement the responsibility system for fire control. In order to fully implement the policy of "prevention first, combining prevention with elimination", the company has established a fire safety reflection system under the leadership of superiors, thus promoting the effective development of fire safety work.

III. Main experience and accomplishments

Only by putting oneself in a correct position, making efforts to be familiar with basic business, and being able to better adapt to the post. Only by actively integrating into the collective, handling and punishing all aspects of the relationship, can we maintain a good working condition in the new situation. Only by adhering to the principle of implementing the system, carefully counting and counting, can we fulfill the purchase and requisition of supplies. Only by establishing a sense of doing things, enhancing communication and harmony, can we do our job well. It is necessary to strengthen communication with employees, do a good job of communication with employees, deal with emotional problems at work, and exchange ideas with employees.

Fourth, strengthen introspection and rectify in real time

During this year's work, I learned many new things, many new problems, and many new knowledge and experiences, which made me make new progress and further improve my ideological understanding and work ability. In my daily work, I always ask myself to proceed from reality, adhere to high standards and strict requirements, and strive to achieve double progress in professional quality and moral quality.

there are some employees in this department, who have a high sense of complacency, go their own way in their work, openly disobey the company's system, sow discord among colleagues, ridicule and make sarcastic remarks. These environments are unlucky for the connection between colleagues, so they should be taught or punished ideologically to create superior working conditions and image for enterprises. Although we have done a lot of work, such as strengthening doors and windows, and advocating the improvement of self-vigilance awareness with our company and employees, this can't handle the fundamental problem, which later attracted the attention of superior leaders. Now the industrial park has installed a high-definition video monitoring system, which can better prevent the occurrence of theft and accidents.

In the future work, we should continue to innovate, communicate with employees in real time, and at the same time be strict with ourselves in terms of safe governance, so as to set an example for the employees of the company. In the next year's work, I will continue to do my best to complain to the leaders about my thoughts and feelings at work, and correct and supplement my own shortcomings and defects in real time. Annual work summary Personal General Edition 2

2__ years have passed. To sum up the work in this year, it should be said that it is busy and substantial. Under the guidance and care of leaders, with the help and cooperation of colleagues, my work has made some progress. Now my work this year is summarized as follows:

First, I actively cooperated with active learning and improved my ideological understanding and practical work

Under the leadership of department leaders, I devoted myself to my study with a positive and serious attitude and full learning spirit, in many aspects, such as political consciousness, spiritual accomplishment, professional ability and work attitude.

2. Have a more correct attitude at work, love your job, and conscientiously complete every job you handle

1. Prepare the study materials and assist the department head to arrange the study time and content for the department staff.

2. Receiving, dispatching, managing and filing all documents of the department; And according to the provisions of the bureau archives, according to the time and type of regular handover work.

3. During the expert demonstration of procurement project, assist the superior to contact the experts to demonstrate the required location, and collect and distribute the expert demonstration fee.

4. Financial work related to the department.

5. Assist the leaders to set up a liaison group for departmental discipline inspection as required and undertake some work; Formulate the use system of departmental seals as required.

6. Other daily work of the department and other things assigned by the leaders.

Three-year and 2-year work plan

2-year has passed, and although there has been great improvement and progress in work, there are still shortcomings in actual work, and continuous progress is needed with the supervision and help of leaders and colleagues. In the work of _ _ years, I will constantly strengthen my personal quality, study constantly, strive to improve my work level, work hard, overcome difficulties and strive to do my work better. Annual work summary Personal General Edition 3

2__ years have passed. To sum up this year's work, it can only be said that it is very busy. Over the past year, under the guidance and care of the leaders, with the help and cordial cooperation of my colleagues, my work has made some progress. In order to sum up experience, learn lessons and make better progress, my work this year is summarized as follows:

First, correct attitude and love my work

Attitude is everything. If you can't treat your work with the right attitude, you can't do your duty in your work. Since you can't change the environment, you should change yourself, do your part and try your best to finish what you should do. Only by loving your work can you do a good job. The most important thing is to keep a positive attitude and do your work in a down-to-earth manner.

Second, cultivate team consciousness and correct cooperative attitude

At work, everyone has his own strengths and advantages. Cultivate their team consciousness and cooperative attitude, cooperate with each other and learn from each other. The work can go on more smoothly. Personal strength alone is not enough. In our environment, we need to think in one place and work hard in one place, regardless of personal gains and losses, in order to successfully complete the work.

Third, there are shortcomings

There are achievements and shortcomings in the work. Mainly to strengthen the study of business knowledge and overcome their own shortcomings. In the future, we should conscientiously sum up experience, overcome shortcomings and do a good job.

(1) strengthen self-control. No matter what you do at work, you should be responsible for your own work, strengthen self-restraint and tolerance, enhance team consciousness, deal with problems rationally, do not create trouble for everyone to negotiate, and cultivate overall consciousness.

(2) strengthen communication. Colleagues should be frank, tolerant, communicate and trust. If I can be honest, tolerant and trusting, I will lack communication. Effective communication can eliminate misunderstanding, enhance understanding of harmonious relationship, ensure work quality and improve work efficiency. Some problems in work are often caused by untimely communication, so it is necessary to strengthen communication with leaders and colleagues in future work.

(3) Strengthen self-study and improve their own quality. Accumulate work experience, improve working methods, learn from the comrades around you, pay attention to the advantages of others, learn their methods to deal with problems, find shortcomings and improve themselves.

finally, thank you for your support and help. I know that I still have many shortcomings and deficiencies, my work style is not mature enough, my business knowledge is not comprehensive enough, and so on. In the future work, I will accumulate experience and lessons, strive to overcome shortcomings, hone myself at work, and do all kinds of work dutifully! Annual work summary Personal General Edition 4

Unconsciously, 2__ years will soon pass, and this year I am full, busy, happy and growing. At the end of this year and the beginning of this year, look back and look forward to the future! In the past year, under the guidance of the hotel, the care and help of department leaders and the friendly cooperation between colleagues, I have made a lot of progress in my work and study.

The front desk is the window of the hotel, which shows the image of the hotel, the starting point of service, the first step for customers to contact our hotel and the first impression of the hotel. It is very important. So the front desk represents the image of the hotel to a certain extent. Starting from welcoming guests at the front desk, a good beginning is half the battle. So I must do my job seriously.

1. Smile and be full of energy

We should keep our image, greet our guests with our most beautiful side, and let every guest experience our sincerity and enthusiasm when entering the hotel. Strive to improve the quality of service. Answer every call carefully and make every record. Always pay attention to maintaining a good service attitude, warm reception, and cleverly answer every question raised by customers. Be greeted with a smile, be patient and meticulous, and give warm tips.

Second, pay attention to guests' habits and preferences

When guests enter the hotel, we should take the initiative to say hello. When addressing guests, it is very important to say the guest's name accurately if they are regular customers, and guests will feel respected and valued for this. If you are a foreign guest, you can explain the local customs and customs to them, introduce them to the location of the station, shopping malls and scenic spots, and quickly complete the formalities. When the guests go through the formalities, we can care more about the guests and ask them. We also need to collect information such as their living habits and personal preferences, and try our best to satisfy the guests. When they check out, they need to wait a few minutes for room rounds. Don't let the guests stand, please sit down and wait.

Third, pay attention to manners

When talking with guests, you should keep eye contact with them at intervals. Smile in front of the guests, especially when they criticize us or explain the problem. Don't argue with the guests, even if they are wrong, give them the right ones. We must keep smiling. No matter how angry the guests are, our smiles will also "put out the fire" and many problems will be solved. Use more polite language, treat guests with a greeting when they come, a sending sound when they leave, and an apology when they trouble guests. Try to solve the problem for the guests in time, and be anxious for the guests. In my opinion, only by paying attention to details, starting from small things and starting from little by little, will our work be more outstanding.

Fourth, focus on the overall situation, regardless of personal gains and losses

No matter whether it's working hours or rest time, if the hotel has a temporary task assignment, I will obey the arrangement, actively cooperate and don't find any reason to shirk it. As a member of the hotel, I will dedicate my strength to serve the hotel. Usually actively participate in the activities organized by the hotel, obey the arrangement of superior leaders, and strengthen the feelings between colleagues and the communication between departments.

5. Communication and cooperation between departments

The front desk, guest rooms and logistics are like a chain, and the work of each department is very important. Therefore, in the future work, we should strengthen cooperation with other departments, so that we can work more happily, work more efficiently and get greater benefits. The front desk work is trivial, but as long as we are serious about the big and small. Therefore, I will do everything more seriously and carefully. Watching all kinds of guests come in and out every day, I feel very happy that I can provide them with different services and solve all kinds of problems.

I thank the manager for giving me a chance to work, and the hotel for providing me with a platform to exercise myself. I am glad that I can take the post of front desk, and I am extremely proud of my work. I sincerely love my post and hope that I can become more mature in my future work and be more calm and calm when I encounter problems. In the future, I will learn more about telephone skills and etiquette to adapt to the rapid development of the hotel, make a personal work plan, and learn more about the basic situation and business content of the hotel. In order to continue to lay a solid foundation for better work in the future, we will also strive to create our own glory here! Annual work summary Personal General Edition 5

A year has passed through my fingers in a blink of an eye, and I have to feel that time flies. Looking back on everything that has happened in the past year, there are joys and sorrows when encountering difficulties and setbacks. More, it is tossing. But the result is still good, and I finally got to the right place. From the work performance and work attitude, because I put myself in the right position, I still have a considerable improvement compared with previous years. However, there will still be some shortcomings. My subjective emotions will always dominate my nervous system involuntarily, and will occasionally show up in my work. For this, I have deeply realized my shortcomings, and I will exercise restraint seriously and strive to do better! The important work of this year is summarized as follows:

1. Main experiences and gains

Under the leadership of the manager, some work has been completed and some achievements have been made. Only by putting yourself in a correct position and working hard to familiarize yourself with the basic knowledge and study hard can we communicate with customers better. Only by actively integrating into the collective and handling all aspects of relations can we maintain a good working condition in the new environment. Only by adhering to the principle of implementing the system can we get the goal we have always wanted to achieve. Only by establishing service consciousness and strengthening communication and coordination can we do our job well. We should strengthen communication with colleagues, solve emotional problems at work with everyone, and exchange ideas more.

second, strengthen inspection, make timely rectification, and know yourself correctly at work

conduct self-examination regularly. To correct their own shortcomings and strengthen their professional skills. After such a tense and orderly year, I feel that my work skills have reached a new level. I have a clear plan and steps to do every job, a direction for action, a goal for work, and a real bottom in my heart! But we haven't been "busy but not chaotic, tight but not scattered, clear-cut, clear-cut," these things. But it did get rid of the phenomenon that when I first joined the work, I only worked hard and didn't know how to sum up experience. At the same time, I understand more about dealing with people than before, and also understand how important a good attitude, a passion for work and its sense of responsibility by contrast are.

In this year's work, I have come into contact with many new things and produced many new problems, and also